Helpful service Clean shop Was able to answer all my questions in a professional and courteous manner. read more

It's now almost November and I still don't have my car back... The only technician working on my car quit because he didn't want to be involved in a lawsuit... They keep leaving me voicemails saying my car is ready to be picked up but when I go to pick it up, they say they can't release it to me because the technician that quit didn't submit anything to Lyft's insurance.. The car has been gone over 170 days... Keep calling me and lying. I dare you to do so. read more

Orlando Auto Body - The owner after he hung up on me - Body Shops Near Me - Scottsdale, Arizona

They were the most expensive by thousands of dollars. 6000$ vs 2000$. And the 2000 wasn't the cheapest but they were exceptional. read more

Update: After filing an official complaint with the Arizona Department of Insurance and Financial Institutions, I was finally able to get my money back. I still don't appreciate the way I was treated as a customer by this autobody shop and wouldn't go to them again just due to the stress of this situation that they caused me as well as unprofessional comments made to me by the employees there, an example being "Well, what do you want me to do, pull $650 bucks out of my bank and give it to you??" read more

i'd like to give a big shout out to Orlando auto body for taking care of my son's car quickly and efficiently. While driving to Scottsdale, a huge rock came and imploded his passenger window. He was on his way to work, and I called Shane at Orlando auto body shop who offered to pick the car up from his work & said they could fix it the next day. Orlando Auto Body has came to our rescue several times and I just wanted to say thanks for saving the day by getting it done. Justin from the repair shop did an awesome job following through and even delivered the car back to my son's work so he wouldn't have to walk in the heat. If you need any repairs done to your vehicle, please consider Orlando's to get it done right. You'll appreciate their old-school ethics. Thanks Bernie, Justin & Shane read more

Aj was so helpful the guys here are amazing they work so fast and are so efficient they was able to repair my moms car it looks like new again read more

Said my car would be ready in 3 weeks, right before getting my car back they called me and said they forgot to order THE WHOLE FRONT GRILL THAT WAS CRACK down the middle. Like who forgets that. I waiting another 2 weeks bc the adjuster wasn't available. Mind you insurance companies only cover 30 days so I had to come out of pocket for an additional 2 weeks. The job was poorly done missing screws the bumper sticking out and the little piece that covers the towing part just unbelievable. read more

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My beef is with you Mr. Orlando . You did unauthorized work on my car. That unauthorized work cost me. All you guys had to do is wait for State Farm to approve the work. And then do it the way State Farm asked you to do it. The way they asked you to do it was not in anyway unsafe. You guys could not do it their way because you guys already did the work before speaking to them. You guys have the beef with State Farm and I paid the price. You put ego in front of good customer service. Your pissing contest with State Farm cost me more money. And don't threaten me Mr. Orlando. read more

This review is so long overdue. These guys are awesome! Very friendly shop and they were able to get some warranty work done for me that really stood out. I bought a 2019 Mercedes cla 250 from Carvana and there was major buffing damage to the window sill on both drivers and passenger sides. These guys made it look new. They got the work done quick and everyone was really cool that I spoke with over there. If you need a great auto body shop please give these guys a try! I won't go anywhere else! read more

Oh my gosh these guys were the best! Thankfully I don't need an auto body shop much but these guys were great! They were able to waive most my deductible, work was great, communication was amazing and they were all so nice! High suggest! read more

Once again, Orlando Auto Body exceeds expectations. Friendly and personable staff, fair pricing and quick service. Highly recommended!

I took my 15 Honda Civic to Orlando after someone hit my car in a parking lot. When I picked it up today, Sean greeted me and asked how the car looked. It was amazing! Not only did the fix the damage but they detailed it before returning the car! He was friendly, engaging and professional. The receptionist was also knowledgeable, friendly and helpful. Take your car here after an accident. You will be SO happy that you did. Thanks to everyone at Orlando Body Shop-Scottsdale! read more

What a great find! Unfortunately, my daughter cut the corner too close pulling into a parking spot in a multi level parking garage. She did some damage to 2 side panels, ripped off door handle and dented the wheel panel pretty badly. She asked me to help figure out how much it would cost to fix. I had seen an ad saying Orlando would do an estimate off photos (car was in Tucson). Lisa worked with me to get an estimate and was really fair. My daughter was heading out of town for 6 days and Lisa was able to get her car in, fixed and beautiful during that time. All of their work is warranted and it looks better than before. We are so thankful That we found Orlando's, great work, petiole and fair prices! Amazing read more

These guys were so helpful, kind and able to answer questions. Gave us some great advise! Thank you!

It was only after talking with Jason that things finally got moving. He was on top of my repair for the remainder. When I finally got my van back , it was repaired like new. He actually took care of some of my rental fees as a good will gesture. read more

These guys left my car worse than before the accident. Took my 2019 Malibu to them after an accident. I had to leave to drive across the country after they took care of my car, and my hood latch assembly came undone and almost caused an accident. Now, my front bumper is falling off, hood rattles threatening to take off at any moment. Not to mention how terrible my suspension and alignment was and continues to be. Insane body gaps(nothing lined up like it did) Turns out they used ALL cheap aftermarket parts as well. read more

My guy took his parts in to get painted and they got them done quicker than estimated and very reasonably priced and the lady working the office was super friendly and efficient! Highly recommend read more

Once upon a time, on the 101, there was a bucket that wasn't secured. That bucket landed on the freeway, rolling around and wild in its freedom. Once, there was a woman driving, while getting tailed by some asshole truck. The car before her quickly merged to avoid a rogue bucket, giving her no chance to move. Alas, that bucket enjoyed one ounce of freedom before getting pummeled by my car. There goes the bumper, air compressor, and who knows what else! Woman in car isn't thrilled to go get screwed over by a car repair shop. Luckily, nearby, a superhero arrives. And that superhero is this repair shop. This repair shop is amazing. I don't speak the language of car, but they translated things effortlessly. They were such great communicators throughout. They treated my car with more tlc than I have ever treated it. They don't try to rip you off. I absolutely love this place. I don't plan on destroying more buckets (secure your supplies please!!!), but if I ever end up in a bind, I will go back to them. read more

Consumer Beware... Like another post mentioned about this company(the first post), their practices are unethical and work done on(my) vehicle was horrible. Check you vehicle before driving off. The quality control at this shop is non-existent. Had to take it to another body shop to finally correct the issues they couldn't fix. read more

I was recommended here from my insurance agent after a fender bender with my neighbor. Day one very professional Tanisha the receptionist knows the place and provided all the details! She advised Lisa would need to review pictures and call me she did exactly as I was advised even once I dropped my vehicle off went back and worked with my insurance to make sure I was covered. They advised all charges up front and there were no hidden fees. I had my vehicle back within a week and it looks great ! I would highly recommend them to anyone needing auto body work all the way around the entire staff great customer service and a pleasure to deal with ! Superior service hands down. read more

This review is late in coming, about a year late. Someone ran into the right side of my Land Rover in a gym parking lot. No note was left. Took it to Orlando in Scottsdale, and although they were not the cheapest, they did quality work, and I was impressed with the final produce. Will return. The minus one star is just timeliness took a bit longer for it to come back then originally estimated. read more

Orlando Always top notch quality and service. They have painted multiple cars and custom projects for me. I Trust Only Orlando Auto Body for my paint and body work needs.. read more

In full transparency, Yes, I gave them 5 stars, only because that is what I agreed to do to settle our dispute on charges. The work performed is satisfactory, however their business practices and ethics need a lot of improvement. I called about getting an estimate. I explained to the receptionist, Tanishia, that a landscaper's rake had gone through my grill, punching a hole in the radiator and damaged the A/C condenser and that there may be other damage as well. I asked about getting an estimate and if they would work with my insurance carrier. She then asked me to drive my car to their shop for the estimate. I had to educate her that when there is a 2" plus hole in the radiator, there is no fluid and therefore the car is not drivable. Tanishia then said that they could have the car towed in at "no charge", and to fill out their estimate request online. I completed the form and submitted it. The next day I called mid-morning to follow up and Tanishia rustled some papers around and said that she would have Dustin (the estimator) return my call. Five hours passed, I called again. This time Tanishia said she didn't have my paperwork and asked if I submitted it to their Mesa location. That is not an option on their website form. So, she either lost it or didn't have it the first time I called and made like she did. (I verified there was a copy in my sent file.) Tanishia wanted me to fill it out and submit it. I asked if I could just speak to someone that could help me. She transferred me to Dustin, the estimator. Dustin sent me the form via email, which I promptly completed and returned. Arrangements were made to have the car towed into their shop. They advertise that they waive your deductible up to $1,000. However, that is not the case. They provide "deductible assistance" and only cover a percentage of the cost. This was never discussed with me until AFTER the work was done and I was ready to pick up my car. Also note- they do not accept personal checks and will charge you the transaction fee if you use a debit or credit card. Transaction fees are a part of doing business and should be included in the overhead-or you can just refuse to take credit cards and operate as cash only. Tanishia thought that informing me at 4:10 PM, that I would have time to make it to a bank and get a cashier's check and get to their shop before they closed at 5 PM. Fortunately, I had the cash on hand, but then she couldn't produce a cash receipt for my records when I handed her the cash. Remember the "no charge" towing service Tanishia and Dustin mentioned earlier? Orlando charged my insurance company $302.95 to tow my car to their shop 4.6 miles and a maximum of 30 minutes from pick-up to drop-off. Use with caution. If you do decide to do business with them, make sure that they go over everything-including what EXACTLY is the amount you will be expected to pay and what your payment options are. DO NOT take any advice from the uneducated receptionist as you may do more damage to your car. I hope they hire an office manager and provide some knowledge training to their first point of contact. read more

I was involved in a it and run and the entire front bumper and headlight on my 2019 Chevy Equinox had to be replaced. It took them 3 weeks or so, but what I was more impressed with was that there was a minor indentation on the bumper that I was not happy with. They asked me to bring it back in and sanded it and polished it until I was satisfied. Highly recommend them!! :) read more

AAA Collision Center AZ is the best in the biz! They helped repair my car and helped save me money on my deductible. I have recommended them to several people. They made the process easy and put my mind at ease. They also worked with my insurance company and not only saved me money and also saved me a lot of time. My car looks flawless and if I ever need work on my car again I will absolutely go to AAA Collision Center AZ again. read more

This is NOT an official AAA shop! They were previously Legends Collision Center in Tempe that went bankrupt from taking insurance money without repairing the vehicles. My car sat there for months without being fixed and the owner John lied straight to my face on several occasions about what was going on with my brand new Nissan Altima. I had only had it for 2 months when I was rear-ended. I made 5 payments on the vehicle before I pulled the vehicle out of the shop. Less than two months later they closed their doors. Be very cautious dealing with these guys. They may talk a good talk, but head on over to LEGENDS COLLISION CENTER to get a real review on these guys. https://www.yelp.com/biz/legends-collision-center-tempe read more

My husband hit a rock somehow and he thought it just scratched the bumper but it was dark when he checked. So when we saw that the hood looks open but was latched, we knew there was more to it than the bumper. So since my husband works in the automotive industry, he took it to the body shop his work recommended but they could not get the parts and my car in for a month which was not good because that was just the estimate and did not account for hidden damage. So my husband was listening to the radio and heard an ad for Grand Canyon autobody and was intrigued that they can save money on your deductible! How cool is that? So I left my car at Grand Canyon Auto Body while they had my car, I was given updates on what they found after tearing it apart which was hidden damage. So they talked to the insurance and got the approval to move forward and finished the work. When I went to pick up my car, I didn't even recognize it! The work they did was amazing! They even detailed my car which was listed on their website but I thought it was just a wash not a full on detail which was so nice to see. This company cares about their customers and it shows in their work. My car looked and smelled brand spankin' new. I know that should anything happen to my cars in the future, I will be bringing my car back to Grand Canyon Auto Body. And that is coming from a wife of a master technician who is really picky about his cars and I can honestly say he was so happy to see the finished product. Thanks again you guys! read more

Orlando did an awesome job fixing our car. They were fast, did great work, and very pleasant to deal with. Great company to do business with

I was rear ended and needed my car fixed in a timely manner. I heard from a friend about a local family owned repair shop which was Orlando Auto Body. After deciding to take my car there i gave them a call and they were very nice over the phone, took my information and said my car will be picked up in the next 15 minutes. 9 minutes later a gentlemen was knocking on my door, gave him the keys, and that's how easy that was. Got my car back in less than 2 weeks time. When picking my car up, everything looked great! was out the door with my car within just a few minutes. The guys/ gals here showed a great effort in making sure my car was ready to go and i was completely satisfied! Thank you guys very much! i will be referring friends and family for your great work and customer service! read more