We've had Orkin for about five years (if you consider three years prior, then canceling them and then giving them a second chance and having them for the last year and a half) For some reason, they lack customer service and customer service tells you things that just don't happen. By way of example, we have been waiting for a mouse bait trap since the middle of March (when they performed our early spring treatment. As of June 21st, we still have not received the bait trap and we keep asking every time they come and the Technician tells us they will deliver one or bring it with them on the next visit and this does not happen. We have had two visits since and they keep saying it's coming. We have found in our experience that the Technicians notes are not communicated to the office nor to other Technicians and each time Orkin comes, we have a different Technician who knows nothing about the prior visit or anything about a bait trap being delivered (nor does the office staff). I suspect Orkin has high turnover of employees (it is rare to have the same Service Technician) so the person who performed service in March most likely dors not have his notes communicated to the next Service Technician who comes out on the next scheduled visit. Their office process appears disfunctional (on my opinion) and their systems or staff are questionable. You probably wonder ..."why are we still using them"..? My answer is that Orkin is slightly less then most competitors and in the beginning, they were really good, however things started to change. I'm telling people this because no matter what they tell you during their sales call, get it in writing and you need to stay on them to ensure they do what your contract states. Do not take their verbal word on anything, and do follow up on any requests ( you may be calling them frequently). read more

We have had Orkin for years on their Quarterly service. If you look on their website, they rave about their service to eliminate carpenter Bees. This year, the Bees were worse than ever. We called them for JUST the bees; a technician came out and proceeded to inform us that we had to inspect the roof of the house, find the holes, and spray insecticide into them. He wasn't planning on doing it, he just wanted to give us the info. I plan on getting a different company for the bees...but then I won't need Orkin anymore for the quarterly spraying. So, FIRED. read more

We had an appointment window of 2-4pm At 3:11pm I got the text saying someone was on the way and they would be there soon. At 3:43pm a tech called saying he was 30 mins out. At 5:09pm he called saying another 15 mins and that he had stopped somewhere else. No one notified us of this. He arrived just before 6pm......you so the math around how friggin long we waited from the initial text of "we are the way, see you soon" read more

Sorry Orkin. Had a service contract. Van pulled up, no notice they were coming, they treated (on camera) 20 ', no interior and still charged $175.00. Emailed the office, no response, had to keep calling and finally cancelled. Money down the drain. read more

I have a carpenter bee problem and after the 4+ times they have come out to spray, I still see them hovering around the front of my house. Less then before, but they are still there and I'm very disappointed. I paid close to $400 for mediocre results. I think I might have killed more with my own bare hands and a broom then whatever they did. read more

Although their technicians are nice, their office staff are rude, inconsiderate and nasty. I have had many discussions about them scheduling appointments without my knowledge they continue to do so. They say they called me when they haven't, they say they left messages when the didn't. I'm simply fed up with them and cancelled the account. Although their rates are ok, they are not worth the aggravation. read more

Follow the one star reviews. They are accurate. Not much more to say. I was harassed by the billing department for "unpaid services" after they failed to treat the inside of my home and never returned my calls after weeks of attempts to contact them (leaving messages, waiting on hold). Don't be fooled by the name - this is a garbage service and you would be more well-served by going to a smaller local company rather than this farce of an organization. Do I really have to select a rating? I guess if you are a company and exist, you have to get at least 1 star, although it is not deserved. read more

Shamar was very professional, on time, personable, and informative. He made the whole experience pleasant and didn't rush through and was very patient. Very happy we chose Orkin over all the others. read more

Prompt, friendly, effective and all-around professional. Orkin has a customer for life.

I applied to Orkin for Pest Control Services. I was quoted Govt rate of $126..xx with six equal payments of $28.xx every other month. Tech arrived and said he didn't have any paperwork and could I get it off the internet. I did but didn't get it all. He said I had to sign the paper I gave him to verify service. I then got charged $57.86 in December with no service. I called and they said that was how they did business. I asked about the $28.00 and they reneged on that and said that was a mistake. I immediately canceled the service as I didn't want to pay for anything I didn't get. Now I get another bill and the %57.86 has now gone to $115.68 - still no service. The tech said he came and did the outside while I was in bed. I wasn't in town as I was at a funeral in Wisconsin. He didn't get a signature for that one. This company just arbitrarily goes into bank accounts and helps themselves. That's sad to have to take advantage in order to get money!!!!! read more

Andrew d Martin very professional Tech very knowledgeable very polite very helpful couldn't be more happy and satisfied with him as my new Orkin Tech! read more

When I first called for a treatment they said it was not a contract but through deception it was! Beware!!!!!

Went on their website to get assistance with an ant infestation problem. Got a robo reply message with an inquiry confirmation number saying someone would call me shortly. No one ever called, so on the third day I called Terminex. They arranged for a tech to come out the next day at 9am. He evaluated the inside and outside of my house and came up with a plan.. He sprayed inside and out and by 2pm I saw no more ants and none since. We have a cat and they assured no side effects...and there were none. For the cost of just over $200 they keep coming back at no additional costs until you are happy. We are very pleased with swift, professional and thorough service. They even sent an email describing what they did, chemicals they used and how to contact them both via email and telephone if questions or another visit is needed. I spent more than $200 at home depot and it did no good....Best thing I ever did was to scrap Orkin and call TERMINEX!!!!!!!!!!!!!!! read more

Paid for quarterly pest service for several years and had only been receiving half the service. When I realized what had been happening I called and the person I spoke with was extremely rude and asked why I'm just calling now after all this time. I replied I was just catching on to what had been happening and he said "it must be working for me regardless". Wow buddy, I'm paying your company to not do their job and you're going to question me?!? No it's not working and im not letting one more company rip me off. Actively looking for a new pest company and I suggest you do the same. read more

I have never been met with such incompetence than with Orkin of Cherry Hill. To sum up my experience with them, the tech who came out first acted like he believed me that a rat had crawled over my foot that morning in my kitchen, assured me he that a rat had merely "visited" my home every night, and that there was no evidence of any infestation, or ANY rats living in the basement. attic, etc. He assured me he had blocked the only entrance the rat could possibly be using at night. Of course the rat came back that night. When I called the next day to complain, the rude receptionist told me they had no evidence of any rat ever being in my house. I was out of my house for that day, and was so furious with the reversal the tech had done that i scheduled another company to come the next day. I found out from an actually knowledgeable company, and saw with my own eyes, that my basement was infested with rats' nests and feces and tunnels to and from the outside. I was told, and I believe, that if my small 13 pound dog had been crated, and been attacked by the sizeable rats indeed living in my home, she could have been killed. I had left her alone for six hours the day before, not knowing the danger my sweet dog had been in, and for me, this is the most unforgivable thing that was done. you don't mess with people, pets and homes because of your gross professional incompetence. the new company I thankfully found has been working for 8 hours today, and will be working for at least 4 hours more tomorrow, setting dozens of traps, stripping my attic to it's rafters, and gutting the crawl space of my basement, and closing the dozens of holes in my garage (the garage the orkin tech failed to see looming behind my house) in order to get rid of the raging rat infestation we have. Treat your home with dignity, go with someone besides Orkin. read more

Orkin came out fast! I called around 8am and they were there by 2pm. I thought I had a bedbug problem (we travel a lot.) I already had terminix come out and even though no traces were found, terminix convinced me that I needed full house service, well over 1000$. Orkin did a thorough close investigation from beds, furniture, and crawl spaces! He was honest, professional, and polite! He did not recommended unnecessary expensive treatment. His name was Chris! He gave me a piece of mind, and orkin should be proud to have an employee of such caliber. I will certainly use orkin again! Terminix did not do half the inspection that orkin did! Terminix didn't even wear shoe covers! I will be reporting them to BBB! read more

We have bats hanging from our front porch and wanted to make sure they were not inside the attic. One of the companies we called was Orkin. A very pleasant gentleman came and spent about an hour and a half photographing our house and roof. He got up on a latter through a trap door to look in the attic. He told us we definitely had evidence of bats inside the attic. He showed us what he said was bat guano that he picked up in the attic. The proposal he gave us to get rid of the bats and seal up any openings where they could get in again was 2100.00. We then got 2 more estimates. Both of these said that the"bat guano" Orkin showed us were actually mouse droppings, not bat droppings at all. The bats were not inside our attic and the openings where they could get in we're sealed for less than 100.00 read more

Update: Orkin said they would charge my credit card for an extra service I didn't need. They did not bill my credit card, and I have just received a letter telling me my account is in collections, negatively affecting my credit rating. I am so done with this company. Do not do business with them. They're close to criminals in my opinion. read more