Scheduled an appointment for service. Technician never showed up. Happened twice and nothing was done to remedy the situation. Tried to get a refund for services never received, and no luck. They just hang up the phone. How are they even in business ? read more

**Worthwhile read if you want to save time+money** I am not one to go around writing reviews. In fact this may be the first time I ever have, that is how strongly I urge you to heed my warning here : This company is built on misleading, misinforming, and forcing you to foot their bill whether you like it or not. I was signed into a year long contract without being verbally informed of that whatsoever (okay, my fault - didn't read what I signed) so I was forced to keep this service for 8 months longer than I wanted or needed to. My pest problem was minor. So EIGHT MONTHS go by with them deducting their charges every month, refusing to compromise or offer me an early termination. Fine, so be it - ya's got me locked in. What comes thereafter is what really, truly, infuriated me.. During those 8 months that I did not need nor want this service, both me and my fiancé had called and talked to Orkin's representatives to CONFIRM our 'contract' would be terminated as soon as it's term was up. We were both told on separate occasions that it would be, no questions asked - no need for further action. ... Well that was not the case AT ALL. I called after receiving a notice that "my orkin service has been scheduled" (which by the way, they do at their own convenience.. They never call or email or ask you when a good time is..) the term should have expired. TO WHICH I am then TOLD that I am "required to provide my cancelation notice in writing via email or postage" AFTER being told no further action was necessary + AFTER the term was up. ... So I provided that notice.. I call again to confirm it is being canceled, to which I AM THEN TOLD that I am "required to provide this notice 30 days prior to the contract expiration".. I am still stuck in this endless loop of nonsense and robbery, and I no longer even RESIDE AT THE PLACE OF SERVICE. SAVE YOUR MONEY AND TIME - HIRE A PRIVATE EXTERMINATOR THAT WON'T TIE YOU DOWN TO NO END. Their service was pathetic anyway, they just spray their shit all over your belongings with no regard nor method.. They're in and out in literally 5 minutes (not due to efficiency, but rather lack of care).. one of their guys even walked straight into my bedroom after I had clearly told him not to; because I have a dog that doesn't like strangers. Had he been bitten, I'm sure I'd still be the one at fault too, right? If you call and report such incidents they just give you the typical nonchalant apology.. Nothing changes.. Horrible HORRIBLE horrible typical greedy corporate scumbag company - where their main goal is to tie your bank account down and rob you, not actually provide a service.. and I will be spreading this word til the day I am refunded for ALL OF MY troubles. Thanks for all the frustration and wasted time and money, Orkin. read more

I hired Orkin to treat my house as I have a fear of spiders. I was not sure what to expect. However, they claimed to be 100% satisfaction guaranteed. I must say that I have been nothing but satisfied. They did a great job - to my surprise I haven't seen any in the house since they started. My technician, George, is fantastic. He is super friendly and very professional. He explained everything to me initially with how it works etc. I would definitely recommend. read more

These people are con artists. Do NOT use them. They sent a young man out who spent 45 minutes telling us how his father works for the company and other small talk rather than resolving the problem- the mice/ rats in the garage. He stated he was afraid of rats. When I initially called, their main office said they caulk mouse/ rat holes. The guy they sent out refused to. I had to cancel the 2nd appointment because of illness and being in the hospital. They sent me a card with another date on it. I called and told them the date was not good. I was still sick and going back into the hospital and the woman on the phone refused to continue the service unless I paid them another $147. Do yourself a favor- call another service. There are plenty out there that are good, they all use the same technology and will work with you. read more

10/14/11 Orkin inspector came to home. Showed bug which I thought might be bedbug. Inspector confirmed & instructed me: ~ all clothes in closet must be washed or dry cleaned before treatment. ~ get mattress covers "but don't buy expensive ones. Go to Walmart or K-Mart, They're all the same" Told bedbug treatment: $985 which must be paid at 1st visit ~ Frantically cleaned house/clothes (laundromat $20, dry cleaners $32). Threw out some clothes. Bought mattress covers. 10/19/11 Tech to arrive between 8:00 - 11:00 AM. I called at 8:45 am to verify. 11:01 AM - tech arrived: "I have no paperwork for you. They just called me - not my area" Gave him bugs I had saved in plastic bag. "Looks like fleas. I'll take them to office to confirm under microscope". Paid $985 by check. 10/20/11 Manager Steve called. "Tech threw out bug samples, but I told him to get them. It's fleas. Charge is only $450. We'll request $535 refund check from national office. Will take 14-21 days. Still need mattress covers. Don't buy cheap ones - they don't work. " 11/2/11 Orkin "no show" for scheduled appointment. 87 year old occupant had relocated for the day; friend had come & waited 3+ hours for technician. Orkin said visit scheduled for 11/9. 11/9/11 Called to ask about refund check. Left message on voice mail. 11/10/11 Rachel from office called and said she requested check yesterday. Will take 14-21 days. I indicated manager told me same thing on 10/20. Rachel said no indication check was requested before. 11/29/11 Still have not received $535 refund check despite several calls . Manager has not returned calls. read more

Bad experience here. These people don't know what they're doing. We had a problem with clothes moths, a guy came for maybe 10 minutes total and sprayed something. This worked minimally as there were still bugs flying around, albeit a little less. Called again and another guy came out, sprayed again and put some sticky boxes in our closets. Well after about 2 weeks these sticky boxes were filled with clothes moths. Obviously we still have bugs. What the hell did I pay you for? A week later I go upstairs to my attic, and see a rolled up wool rug that's been there for quite some time and also in plain view. I unroll the rug and Voila, there's the source of the problem. Orkin, as a pest professional shouldn't you have at least checked in a wool rug? Shouldn't you have known that's where the bugs were hiding out? I paid 250 bucks for nothing. Total waste of money. As soon as I threw out the rug the bugs were gone. Orkin you suck. read more

I hired Orkin almost two weeks ago due to wasps getting into my screen room. The man came out the same day and because I said they came into my screen room he sprayed my screen room. No inspection to see if they were somewhere else even though he never found a single wasp or nest. Six days later there were 8 wasps in my screen room and the next day my friend went on my deck and was attacked by a swarm around the bedroom door to my deck. No wonder the wasps were getting into my screen room, they were above it on the deck that he never checked. I paid $276 to then go to Home Depot and kill them with a $7 bottle of Spectracide Pro. My advice do it yourself and don't get ripped off by Orkin. read more

This review is based solely on my experience using Orkin to treat for bed bugs. In short: COMPLETE WASTE OF MONEY The longer version: I hired Orkin in Bensalem, PA after I had discovered I had bedbugs in my home. The exterminator came out to do an initial inspection, and he was very nice and took time to listen to my concerns. The price tag was over $1,000, but we happily paid it, hoping that this would take care of our problem. After the initial treatment was done I had discovered a few bites on me and I called the 800 number to make it known that I was still having a problem. They told me that it is normal for there to still be activity after the first treatment because the bedbugs need to come out of hiding and into contact with the chemicals in order for them to die. One week after my initial treatment, the exterminator came back out, and this visit was included in what we paid for. I showed him a live bed bug that I had found and captured- he and I both positively identified it as a bed bug. I told him that I was still being bit, and that I know this because I always have a red, swollen, itchy bump when I get bit. He told me I could be having a reaction to something else! I told him I was positive that these were bedbug bites. He sprayed alcohol, possibly some other chemicals too, around the bedrooms and living room. He did not treat the other areas this time. He told me to put couch cushions outside in the 30 degree (give or take) weather and that this would kill or get rid of any bugs on the cushions. This is when I knew what I was dealing with. Any credible source will tell you that these bugs can live for DAYS in below freezing temperatures. Why was he telling me this would kill them? Also, alcohol only kills the bugs on contact- it has no residual effect at all. For a brief period I did notice a decrease in activity, but I was diligent about making sure to keep getting Orkin to come out every week while I was still covered under the 30 day guarantee. They came out four times to treat. It gets even better. After all of the treatments, I moved out of my house. I did not bring a single piece of furniture. I'm not kidding, I wish I was. All I brought with me were some clothes which I washed in hot water and dried on high heat. I brought a few of my important documents and papers, which I baked in my oven at 170 degrees (temps north of 120 are the only sure fire way to kill these pests). That's it. I did not bring anything I couldn't heat treat. Not even my television. Now, 2-3 months after all these Orkin treatments, somehow I found a bed bug in my new place! Yes, it could be a coincidence, but really? When I moved I left my job and all the regular places I went to. It is highly unlikely that I brought them in from somewhere else. And just to make it clear, I followed all of the instructions Orkin gave me. I vacuumed every nook and cranny. I washed every single fabric that could fit in my washer and dryer. Bagged everything and kept it bagged until after the treatment, minus a few outfits I needed to take out of the clean bags to wear. I even cased my new mattress and boxspring as a preventative measure (because I will now always be paranoid). THANKS ORKIN!!! read more

I contracted with Orkin and had their indoor and outdoor service. Their technician made it feel like I was asking too much to have my entire house exterminated. The technician never developed a personalized plan for my home and did not address my concerns, in regards to ants on my counters. He instead sprayed pesticides on the corners of my floors and stated he couldn't use it on the counter, but never used whatever he could have. I had to ask him to treat every room when he kept trying to leave. I completed a customer service satisfaction survey for the poor service that I had received on May 9th and addressed my problematic experience with the manager "Frank", who assured me that he would take care of the problem and bring it to the technicians attention. I waited a month and had to call to have someone come out to treat my ants that had still not been treated. I was told that someone would come out on June 14th. On June 27th an Orkin technician came out to spray for mosquitoes and said that he showed no record for me calling for sooner service. Orkin showed how much they cared about their customers and customer service. The only reason I would truly give them a 1 star is , because their customer service technician was very empathetic and sent someone out to do the job that should have been done despite me canceling my services. read more