Fast, reliable, great communication, fantastic service (had breaks changed). Very reasonably priced

Stumbled upon this gas station as it is near the freeway entrance and exit Super convenient location Gas station is clean, safe area read more

Orinda Shell Auto Care - 2/26 prices - Auto Repair Near Me - Orinda, California

I had a flat and pulled over to the closest gas station for air. Shell's air station was out of service but there was an auto shop in the same lot. I asked if they could help me with some air but we discovered a nail in the tire. The guy had lots of cars in the shop but he dropped everything and helped me right away and I was good to go within ten minutes. Quick and affordable tire repair to get me back on the road. Thank read more

Orinda Shell Auto Care - Auto Repair Near Me - Orinda, California

Honest, efficient and female run business! Dealer was going to charge me 4k for new brakes and Kathy got it done for half :)

Best auto service ever! Hands down, no question. With Kathy and her team you are in the best hands She is honest, straightforward and offers fair pricing. We take both of our cars to her and feel confident in all the work they do as well as the advice they give us. I cannot imagine taking our car any other place. read more

I called on Wednesday 1/10 to get a tune up and brake inspection on my truck. I was told to drop it off on Thursday morning, 1/11 and they would look at it. I called Thursday late afternoon and they hadn't looked at it and hadn't called to give me an update/ They said first thing on Friday morning 1/12. I called on Friday morning and they hadn't looked at it but would get right to it. I called Friday late afternoon and still hadn't even looked at it. They didn't call with an update and clearly didn't care about what an inconvenience this was to me. I spoke with Kathy who is the owner and expressed my dissatisfaction, especially with the lack of follow-up and no phone update. She seemed overwhelmed and had no good reason for their poor customer support. I would never bring my truck here again. read more

I came here with a leaky tire. The very kind young mechanic immediately started work on it. Every where else I contacted said it would take days to get an appointment. This place did a great job in no time at all. The price was completely reasonable! I will come here again.... read more

Don't bring your car here unless you have no other choice. Really disorganized and never on time. Every time I brought my car in it Wasent ready when they said it would be or they had no idea what was going on. Just really disorganized and they have way too much going on clearly. Nice people there but come on read more

Amazing service, I recommend to all my friends who have car trouble. Never overcharges, as a young woman I find many auto care companies will take advantage of my little to no car knowledge . They always try to fit you in ASAP and my car comes back good as new :) read more

I stopped by this mechanic shop about two weeks ago, spoke to Maureen (who seemed really knowledgeable and trustworthy), made an appointment for an oil change/maintenance. I specifically asked how long this would take and she assured me that before 5pm everything would be done unless they found a major issue. This morning I dropped off my car at 9 and didn't hear anything back all day. Finally at 5:30 pm I called them for an update and they told me that they hadn't even gotten to my car and would see if they could fit it in. I had an appointment, dropped off my car, waited 8.5 hours, and I had to call to find this out. I have never been more disappointed in how a business runs. The man on the phone did not at all appear to care that they had wasted the entire day and didn't even bother to tell me to reschedule. The level of unprofessionalism in how this was conducted is unmatched. So if you want someone reliable and professional, please keep looking! read more

Good follow up on the phone calls and interaction, however pricing is 300% over the local market for standard repairs.

Kathy and her crew used to be a great local, trustworthy shop, but since Joey left, it's now being run like your typical rip-off shop. Don't expect any loyalty points coming here anymore. Kathy used to be like going to a friend, but nowadays, they'll gouge and take wherever they can. Might not be Kathy's doing as I still think highly of her, but her business is no longer reputable. read more

Great service!!!!! I am totally happy conducting business with this establishment here professionalism is outstanding. I highly recommend this place for you vehicle service. read more

The only honest auto care shop in lamorinda. Great service, great people! read more

This place is the real deal. They have always been incredibly responsive, trustworthy and a great value over the years. They have seen my cars multiple times and have always found a way to fit them in - whether it's an emergency or just a standard maintenance visit. They've gone the extra mile when we've been stranded as a family with our car in need of urgent repair, and they squeezed us in here in there for oil changes and check engine light services. I would recommend them to anyone for your car repair needs. read more

Four new tires! They researched tire alternatives for me and let me know the cost and their recommendation. They did the work in a timely fashion and are always very nice! read more

I've been taking my car to Kathy and her team at Orinda Shell Auto Care for years and I've always been satisfied with their service. Honest, fair, fairly quick turnaround and decent prices. Highly recommend! read more

Honest people, quality work, well organized. Nice to have peace of mind when the car needs to be fixed.

Kathy and the staff do a great job at a reasonable price. You will not find a more honest caring automobile repair facility in the area. They take pride in their work and are upfront with expectations. The staff is friendly and very knowledgeable in their work. If I could give 6 stars I would! read more

I did few repairs with this shop. Couple of times they could not finish brake pads replacement in a single day ... (for those who doesn't know , it takes about 15 min, if you unskilled like me ). Last time they managed to charge me 900$ for pads and rotors on Toyota ... I had other issues with this shop, In my opinion they are simply dishonest. I am not going to this place anymore, I will never recommend this place to anyone. read more

I called today to ask to have my tire repaired. Michael told me to come by whenever. He patched the tire quickly while I watched. The fee was very reasonable. My visit from check in to payment took less than a half hour. That may not always be possible, but I was impressed with the no fuss efficiency. Glad these guys are here! read more

So I came here due to a slight emergency. Went to another local shop to get my tires replaced after a flat. After driving my car around the tire pressure monitor read that one of my tire only had 14psi! It was after 7pm on Friday and they were still finishing off their work. I came in, told them what happened, and Dan, didn't hesitate to stop what he was doing to help me out. Again, Friday night, 7pm. He didn't care and just wanted to make sure that he could service the car to make sure that I was ready to go. Communicating with him was so easy, no hassle and I could tell he was a sincere type of guy. After he checked the wheels to make sure that all was good, he also noticed that the previous shop didn't sync the tires, which is why the tire that I saw that was low was actually in a different position! Geez! I went to pay and met Kathy. She was not only informative, but had true integrity. After hearing what went on, she was actually feeling a little guilty that the job was not fully finished. Why? Because they still didn't know the root cause to the low pressure. After a great chat about cars and some common experiences, I really felt like the team here is a bunch of really sincere and honest people that just want to do a good job for you. While I don't know what will come of my discussion with the other auto shop regarding their mistake, all I know is that it's highly likely I'd come back to the Shell auto care team in the future at some point! read more

My car wouldn't start. Luckily, I was stranded right at the pump next to Shell Auto Care. My toddler was asleep in the back and I didn't know what to do. I went into Shell Auto Care and Kathy came over, got my car started, drove it over to the Auto Care garage, read the error codes for me with her machine, wrote them down for me and explained what they meant, then poured something into my tank to address the problem (which is with the fuel injector) and told me to bring the car in early next business day so they could take a closer look at it with their better diagnostic machine. She didn't charge me for any of this--never once mentioned money. The whole event felt like a good neighbor helping a friend. The bottle she poured into my fuel tank was worth about $17, so I gave her $20 and thanked her profusely. I should have paid for labor too, but I didn't mention it and nobody blinked twice and instead they are earning my eternal gratitude and this Yelp review. My toddler didn't wake up until I started driving home. I couldn't have asked for anything more. Thank you so much! read more

The sweetest most amazing staff. Honest, reasonably priced, and a job well done every time. Thank you so much!

These people are honest, efficient, and knowledgeable. I've gone here 5 times in the half year and 2/5 times left without even being charged for anything. I will continue coming here for future needs. read more

I've been coming to see Kathy and Joey for all my car repair and maintenance needs ever since I moved to Orinda in 2009. They're honest and easy to work with. I've never felt like they were trying to rip me off and they've even done some of the small things for me for free. How wonderful is that!! I've taken my 2 Honda Pilots, BMW 318i, Acura CL, BMW 740, Toyota Camry and Mercedes S550 here so I trust her with all my cars, luxury or otherwise. If there's a problem they can't fix, they will go out of their way to find someone who can and will do it for a reasonable price. I haven't taken my car anywhere else for any repairs since I've met Kathy and Joey. Thanks for making me a believer, that not all repair shops are only after your wallet! Keep up the great work! read more

Been here twice and both times work was done fast and reasonable for a BMW I think. Don't feel like I was taken advantage of (being female). I will go back if needed (Hopefully I won't need to) Kathy offered to have someone take me back to my office but I had a co-worker come get me. read more

I've been going here for as long as someone introduced me to this place. This is a place where they don't just fix you car, they TAKE CARE OF IT. As far as customer service, from my very first trip as a broke college student who needed to fix up the car, the owners treated it as a business relationship. Owners Joe & Kathy go the extra step of double- and triple- checking their diagnosis and work, thoroughly explain the tradeoffs in the quote and always stand behind their word. Did I say they are extremely flexible and patient ;)? read more

This place has the best peeps. They are the ones who really care and helped me out when I stopped by after their business hour...desperately. I can't thank them enough for what they've done for my car so I could drive home safely. I highly highly recommend this shop if you need help for your car. At the end of today, find a place that we trust is what matters!!! read more

During a pandemic my husband Adam went in to use the restroom and it was so clean and sanitized it was much better than the tortious owners and previous times I've stopped to sue it. He went in to compliment the new owners and they were so welcoming and appreciative of his compliment. Will definitely be back! read more

Honest, highly competent, and friendly. I've been going to Shell for car service for many years, and I'm always impressed by the great work from Kathy, Joe, and the gang. Their prices are very reasonable, and they offer a range of solutions when appropriate. Kathy is very good at finding out what you really need and want. It might be a "band-aid" or big job, but she listens well and explains the options well too. I've never had to return for work done improperly, an experience I've had elsewhere. I'm one of the few women who took auto shop in high school, so I know enough to know that a lot has changed, and I know they are not taking advantage of me. read more

I have had Kathy and Joey and crew work on my cars for many years. I love that they go out of their way to save me money. I had a window on the passenger side that would not stay closed. It is a 16 yr. old car and I rarely have a passenger so I just wanted it to stay closed. Instead of charging me a lot of money to repair it Joey just disconnected it in the up position so it would not move anymore. It has worked fine this way. I also drive from Concord so they are always willing to do the minor stuff while I wait so I don't have to figure out how to come and go. But they are by a Bart station so that helps. While I was in Oregon a light went on and I called Kathy to have her check to make sure it was safe to drive home. The local mechanic wanted to fix stuff that did not need to be fixed. Honest people. The best. read more

Kathy and Joey are straight up mechanics who don't try and jerk you around. As previous raters have stated, instead of going for a big markup, they suggest less expensive ways to go about fixing your car, and also if you have the time, they'll shop around to get the best value on tires or what have you. They do smog while you wait. I trust the crew at Orinda Shell Auto Care to take care of all of my cars and know I don't have to scrutinize the bill or get into a hassle if something's not right. read more

I get minor service here for my cars and have had tires fixed. Reasonably priced, efficient and easy to deal with. Much cheaper than other Orinda service places. Thumbs up. read more

Cathy, pam, dan, and im sorry i dont know the others names... Just the same they as a team have worked to give me a beautifully repaired truck which is running as smooth as ever. I have a 2005 ford ranger, but they can fix it all! I couldn't be more pleased, or gracious. I will return, again, and again for the service of convenience unparalleled, and generosity irrevocable. Best of luck with your car repairs, wherever you go. Just know it's well done here. read more

Kathy is a dream to work with. I ran into many car issues and they serviced everything and helped me to get car towed and work with the dealership on some recalls etc. then even offered to pick up my car from dealership. They also just know what they're talking about. Definition of going above and beyond. Can't thank them enough. read more

Ive waited a long time to write this. i came here on recommendation of a coworker. I worked up the hill, so it was super convenient and I truly felt that kathy was giving me the best value for a new tire and a new rim. I took it to her in the morning and it was ready by 5pm that evening. A brunette woman put my tire on as i watched, and having apprenticed in an auto shop, i asked her to please double check that the lug nuts were tight. I truly didnt mean it as an insult, but i could see that it was taken as one. She told me she was confident theyd been tightened as shed just tightened them herself. Ok. I drove away after thanking them and paying. 2 miles away, at 70 miles per hour, i noticed an extreme wobble. I pulled over, tried to remove my hub cap so i could tighten the lug nuts, but couldnt remove the hub cap because one of the lug nuts was askew in such a way that i could neither tighten it or get it off. I called kathy immediately, the brunette answered, i told her my tire had almost fallen off at highway speeds and that i believed it was due to the lug nuts not being tightened. She got defensive and agitated, told me she knew they were tight, and put kathy on the phone. I asked kathy if she could have someone meet me to fix it, she didnt think it was possible. I had to call AAA who took 1.5 hours. They had to snap my hub cap in half to get it off in order to access the lug nuts. Only one lug nut was sufficiently tight. I could have wrecked due to the tire not being put on properly. If the tire had come off, it could have caused an accident, or worse, gotten me killed or hurt another driver. The two stars are for kathy, who was kind and did her best, otherwise i would not give a single star due to the fact that my safety was put at extreme risk due to one person's pride. There was no resolution. Everyone makes mistakes, i totally get that, but some mistakes are worse than others. read more

Orinda Shell Auto Care - $125 for a new rim and tire... unfortunately the tire was not put on correctly and almost came off on the highway. It was terrifying. - Auto Repair Near Me - Orinda, California

I had a problem with my car and after having them handle a repair in the past. Seeing so many cars lined up for service, I assumed that my car would be dealt with without any issues. I left my car with them after telling them what the issue was. This was on a Thursday morning. By Friday afternoon, they had not looked at the car and also did not care to call me to say that they would be closed for the holiday weekend through the following Monday. I went to the shop on Saturday to find them closed and found my car parked on the street along with several others, all of which had an orange sticker on the drivers side window, left by the Orinda police, indicating that the car would be towed within 72 hours. Lucky for them, the car was not towed. The job was completed by Tuesday afternoon however, communications need to be improved. read more

They gave me FALSE information on things I need to fix on my car. I wouldn't take your car in here for ANYTHING. They just want to make a problem to take your money!! Booooo read more

I will *never* bring my vehicle to this place again, and if anyone I care about it is considering it as an option, I'll do my best to talk them out of it. read more