As a long standing general contractor and owner of The Kitchen and Bath Company of Palo Alto, I…read morehave had numerous experiences working with Palo Alto Glass. Presently one of my projects is the remodel of an Eichler home in the GreenMeadow neighborhood of Palo Alto. The scope of Palo Alto Glass' work include two new bathroom windows and a new living room sliding door. Jesus and Antoine were the two window techs handling the installation. Both Jesus and Antoine are true professionals of the highest caliber and have a great attitude about making their client ecstatically happy. Punctual and kept the jobsite safe and cleaned up. Couldn't have asked for a better experience! If you're looking for someone to replace the windows on your Eichler, or other home look no further. At kbcpa we've also used Palo Alto Glass for glass shower and tub enclosures!

I'm updating my review because the owner, Bill, personally called me after reading it. We had a…read morelong and honest conversation, and I genuinely appreciate how he handled the situation. He listened patiently, acknowledged that the warranty language was unclear, apologized for the office's communication and billing process, issued me a full refund, and told me they will improve both the warranty language and their internal process. I truly appreciate his willingness to listen, take responsibility, and make things right. For context, my original concerns were these: After spending $64,000 on a window and door replacement project, two sliding doors became increasingly difficult to close after the 2023 installation. By 2026, they could no longer be closed and locked properly. I contacted Palo Alto Glass because I believed they had not been properly adjusted during installation. I was initially told the adjustment would cost $585 and that I needed to provide a credit card before the appointment. After I explained that I believed this was an installation issue rather than normal wear and tear, Palo Alto Glass agreed to have the technicians inspect the doors first. The technicians came on July 8, and the repair itself took only a few minutes by adjusting the lock plates. However, before performing the work, no one told me that Palo Alto Glass had concluded the issue was my responsibility or that the $585 charge would apply. I only learned that after the work had been completed, when I received the invoice the following day. I was also disappointed by the warranty language. The contract states that "all necessary materials and labor are covered under this warranty," but I was later told that the 10-year warranty only applies to insulated glass and that labor is covered for just one year. I believe that distinction should be stated much more clearly in the contract. To be fair, I was generally satisfied with the workmanship. The original installation was well done, and the technicians who performed the adjustment were professional and courteous. My frustration was entirely with the office's handling of the warranty, communication, scheduling, and billing process--not with the people doing the actual work. It's also worth noting that a 10-year warranty is well above the industry standard if it is honored properly and the scope of the coverage is communicated clearly upfront. That level of coverage can be a real advantage, but customers should not have to infer important limitations from the title of the warranty section. I still believe these issues could have been handled much better, but I also believe companies should be judged by how they respond when something goes wrong. Bill never became defensive. Instead, he listened carefully, acknowledged where the process had failed, and explained how they plan to improve both the warranty language and their internal communication. That conversation changed my impression of the company. Thank you, Bill, for taking the time to call me, for treating my feedback with respect, and for making things right. I sincerely hope the improvements you described will benefit future customers, and I wish Palo Alto Glass continued success.

We needed new glass for our two skylights and one panel in a sliding patio door and hired Golden…read moreBay Glass to do this for a number of reasons. We had worked with them in the past and always had a good experience from the beginning to the end. They are real professionals who do their job the way it should be done and on time. Everything is done with perfection and care and cleaned up after. Kevin, Scott and Oscar were just wonderful to work with also. Everything turned out just beautiful! Good Value also. The owner Chuck is a great guy to work with also. You guys are the best. Thanks so much.

I have one small window that needed a repair/replacement for my home in San Francisco. I talked to…read moresome guy named Karl, and initially it seemed like they were offering a good deal at a decent rate, as there was initially an added caveat of metal bar removal (which I ended up doing myself). They had me take pictures, and there was a usual back and forth. Keep in mind that the company is called "GOLDEN BAY GLASS." So I am asking for an updated quote as I removed the bars myself and then mentioned they would need to inspect the window now, which is fine. I send them my address based in San Francisco, and all the sudden: "We do not work in San Francisco." So a company called "GOLDEN BAY GLASS" does not work in San Francisco? ARE YOU BLOODY KIDDING ME? Where is the "Bay" in your name if you do not work in San Francisco?!? SAN FRANCISCO IS THE BAY! It's called the SAN FRANCISCO BAY AREA! If anything, I believe my one small window was just too small of a job, and they didn't see enough profit in time sending someone to fix it. You could have just said so from the start, KARL... You could have asked my location from the very beginning of our first phone conversation as well, KARL, instead of wasting my time making it sound like an easy job of cutting the glass and a basic replacement, KARL... Measure, cut, and caulk in place? What? A 1-hour job then? Thanks for wasting MY WEEK then attempting to get an updated quote. Oh, and I see you're based in Redwood City. I USED TO COMMUTE TO REDWOOD CITY EVERY DAY, KARL! It took me about half an hour and some change each way! But I see that's a bridge too far for you guys. Oh wait, NOT EVEN A BRIDGE TO CROSS IN THIS PART OF THE BAY, KARL! So keep that in mind, folks. If you live in SAN FRANCISCO, do not even try to use GOLDEN "BAY" GLASS BECAUSE THEY DON'T WORK IN THE SAN FRANCISCO BAY AREA! Thanks for nothing, KARL.

First of all Mark showed up and produced an estimate. That beat all of the other glass companies we…read morecalled. The price was less than if we tried to do the project ourselves. Then he showed up again, on time, and completed the work in an hour. The job was done perfectly. Clearly, Mark takes pride in his work. The world could use more competent, timely, trustworthy businessmen like this one. Highest recommendation. Six stars!

Mark was responsive to my requests and addressed all of my questions when planning a replacement of…read morea broken window pane that had been discontinued from production. Once we settled on an optimal replacement option and scheduled the repair, the work was done in a matter of hours. Nice job team!

Secured a glass top for an end table. Glass and beveling is just what we needed…read more really appreciate the folks at discount glass

My honest review of Discount Glass is based on my experience with the company. And for the record,…read moreI highly recommend them, as they're very good when they come out to do the work. The problem, however, is getting them to come out! Lol Thus the reason for my 4/5-Star review. I think Kevin and Dora are a couple. Kevin does the work and I believe Dora runs the back-end. I'm guessing they're pretty busy, as it takes several phone calls and following-up from the customer to get someone to even finally come look at the project. When Kevin and his assistant finally came by to look at the job, I was very pleased with his ability to effectively communicate with me. That was HUGE, in my opinion! And after understanding the problem, he was able to fix it for me at a very reasonable cost. (Seriously, this type of service would be 5/5)! As I mentioned, it took lots of phone calls with Dora to make something happen. Thankfully, I didn't have an emergency. Recently, although my calls have been answered by Dora, no one has actually come to look at my issue to see if they can fix it. haha Anyway, like I said, 4/5-Stars for me. I would use them again (maybe not for an emergency). As seen in some of the other reviews, YMMV.

The team at Able Glass replaced the windows in our home and did an incredible job. High quality…read morework and kept our home clean. Would recommend!

I have a Milgard patio door we purchased in 2009. After the door lock failed, I looked online for a…read morereplacement. No luck. The company I bought it from was no longer in business. Called around to some door and window places and Nancy from J&M Windows was nice enough to research my problem (thanks Nancy) and told me to call Able Glass. When I called, I was connected with John. He did some research, and after several phone calls; never sounding impatient; he sent me a email address to send in a service request. He even guided me on how to find the order number! I am a 76 year old woman, retired CPA and I had been in business for many years. John, you have restored my faith in people. You knew I was not going to make a purchase and still made me feel like I mattered. Thank you.

We been using Fast glass for the past 2 years on our jobs and we must say they are the best at what…read morethey do! Mike the manager and Benito the glass installer were absolutely great! Thanks guys for all the hard work keep it going !

Super helpful in helping me replace a glass pane in my garage. They cut the glass to size in a…read morematter of minutes.

Excellent attention to detail! Thoughtful, precise, and fair throughout the entire process. We had…read morethree bathrooms worked on, and the level of care and consistency across all of them was impressive. It's clear they take pride in doing things the right way, not cutting corners. Everything was handled smoothly, communication was solid, and the results speak for themselves. Very happy with the service and how everything turned out. Absolutely recommended.

We needed a mirror to be cut down. I called Farhad and he came to our house the next day, and…read morecharged a very reasonable price. Zip, zip and the mirror was expertly cut in a matter of minutes. We were grateful for the convenience. It was very pleasant dealing with Farhad from start to finish.

Of course! Here's a short and sweet version:…read more --- **Super Glass is our go-to!** Reliable, detail-oriented, and always professional--whether it's a quick repair or a custom glass install, they help our listings shine. We trust them with our Eichlers and luxury homes alike. Regards, Eric & Janelle

Super Glass installed 7 windows in our home. We are very pleased with the attention to details of…read morethe installation of all of them. Looks great! Thanks Super Glass! You lived up to your name! Thanks to Sam who organized everything!