I rarely leave reviews especially if they're not positive, but this was the worst nail experience I've ever had in my life. I'm continuing this review from google. He said, well, we've never had that happen to someone before either and she takes pride in her artistry. He asked me what I would have him do. I explained that I have no problem paying for good artistry but the issue was that not only were these not the nails I wanted in the first place but that they didn't even hold up for a full week! I asked if he wouldn't mind just taking the nails off and doing just regular ombré manicure with zero acrylic. At first he said we would be able to fix it but then he said he would have to charge me in full because he doesn't know what I've been doing during the funeral and that I could just be trying to get money out of them. I was taken aback by that statement and kindly asked if I could speak with his wife. I showed her my nails and explained what had happened and she immediately started going off on me saying it was my fault my nails looked that way and that this is the second time I returned to their shop, all because I just want free services. I calmly said, that is not true, you are the one who told me to return in the first place bc you didn't properly fulfill my request the first time and did the color you wanted. They both began to berate me and say I probably broke them on purpose and created a story just to come back here because I don't want to pay. I was completely disgusted and shocked they were yelling at me this way in front of their customer. I said, you're not going to pull this on me. I am a servant of the public (I'm a local court reporter) and this is my community. When I saw your shop, I decided to try it out bc I saw it had decent reviews and I am not someone who needs to take advantage of people. I am 27 years old, a small business owner myself, and I want to put money INTO my community, not take money out of it. I told them, I have nothing but respect for small business owners and would like nothing more than to civilly, calmly resolve the situation, go on to write them a nice review for their effort, and even return when it's time to get my next mani pedi. They said well we're NOT doing your nails today unless you pay in full. I said that's fine, all I want instead is just for you to take these broken nails off. No color no nothing just take off. He said fine but it's $10 to take them off. I asked why? He said because that's going to be the price and you have to pay now, not after. I was totally turned off by that as well, I said that's really unprofessional but I said fine. The wife obliged and told me to sit down and began to pull out her tools. Then the husband randomly interjected and said actually no we're not doing anything for her today! Stand up, you can leave. I said why?? He said because at this point you're harassing us, saying we're not good business owners. I said how am I harassing anyone? He said just leave now or I'll call the police! I looked over at the other customer in the shop in total bewilderment and she stared back at me nervously, and shocked. I said honestly you're taking it to another level but do what you have to do. He then took a picture of me on his cell phone on the spot without my consent (illegal by the way) while he began calling the police. He said I have a crazy customer here she won't leave and she is harassing us. He said she looks very unstable, probably in her 30's and I heard him pause awkwardly and go she's...BLACK, and looked at me like he was scared for his safety (trying to paint me as the angry black woman stereotype- again a disgusting immature display) as I just stood there and watched calmly. He said I'm going to take a picture of your license plate too! I said go right ahead, I know it by heart actually, would you like me to write it down for you? I asked the woman in the shop if she could believe what is happening right now and she said no I've never had this experience before (she was white), you're not wrong but don't stay and give them a reason to have the police called on you. I instead sat down calmly and waited for the police to arrive. After about 7 minutes I said you know what, you all are completely unprofessional, and do not treat your customers with respect. I'm taking my business next door. I left and decided not to give them the satisfaction of going back and forth with them with cops involved no less, as I've never had to interact with police domestically in my entire life. Unfortunately the salon next door does not do take off. I left the plaza and never looked back. I know that was long to read, but this injustice cannot go unreported. Once again I urge you, take your business elsewhere! They do not honor "artistry" nor do they have a modicum of human dignity and respect. The fact that they each chose to point out my skin color on two separate occasions speaks volumes. read more