AVOID BRENT BROWN TOYOTA! We had a terrible experience with Brent Brown Toyota in Orem. When we took our truck in for a recall, they removed the rear lift from our vehicle without consent or explanation. We felt cheated and ripped off by the dealership. After weeks of speaking to various individuals and getting ignored and the runaround, we spoke with Adam, the Service Manager, who acknowledged that a mistake may have been made but we would need to produce the original lift receipt from over 15 years ago! Seriously?! The IRS doesn't even go that far back! Needless to say, that conversation didn't end well. We then met with the GM, Wade Henrie, and one of his mechanics to discuss the issue. We provided proof that the truck had a box lift in 2009 by Les Schwab (who has amazing customer service and located the very old invoice) We all agreed that there was a lift on the front and not on the back and that the truck did not sit level. However, the GM implied that we were lying and trying to con him. He did not offer any real solution or apology! We never asked for money, just acknowledgment of the error and an apology would have gone a long way to solve this issue. It's hard to imagine how hard it would be to get them to be financially responsible. Even when they claim they want your satisfaction, the forked tongue of the GM proved otherwise. Apparently, their motto is the customer is never right. We are extremely disgusted and frustrated with the lack of communication and responsibility from Brent Brown Toyota. We will never go back to them and advise anyone looking for a good and trustworthy dealership to avoid them at all costs!! Drive the extra miles and go to Karl Malone Toyota instead! read more

Avoid!! 1. Josh who works in finance is a scammer. Tried to scam us with extra $$$ documents to be signed. Tried to email him about 5+ times and he never had the decency to respond to us. Truly unprofessional behavior and a scam artist right here!!! Fire this guy. Scum. 2. Bought a used car from them. Drove off the lot and a minute into it the backseat seatbelt chime keeps going off saying someone is in the backseat without a seatbelt except no one is in the backseat! Called service to try and get assistance on it and said she'd have to charge me a fee for assistance!!! Truly unethical behavior at this place!! A bunch of scam artists tbh. AVOID!!!!! read more

I reached out to Todd 5/21 I told him exactly what vehicle a new rav4 hybrid xse that I wanted and the colors I wanted blue or dark grey.. they didn't have one but he said he'd find one 5/31 he said it would be here in one to two weeks and he had reserved it for me and was gonna send me the paperwork... I followed up 3 x when I had never received paperwork and he always said he was gonna call and send it to me 'tomorrow' tomorrow has never come and I haven't heard from him since I stopped reaching out. Absolutely ridiculous for a car salesman when someone is ready to buy to blow them off. I stopped reaching out because I shouldn't have to do that when I'm the one trying to spend 40+k! read more

If you feel like paying 6 grand over MSRP stop in and see these folks. I went up the street to Murdock Hyundai and bought one at a discount instead. read more

4 days ago we purchased a car from Brent Brown Toyota in Orem. Due to a mixup in purchase method Toyota received a double purchase amount from us ($20,000+). We made numerous attempts to contact Toyota to get the extra payment returned to us but salesman/manager/finance would not return our calls until we threatened to contact an attorney. Then they told us we could pick up the refund check on Saturday by 5:00 pm. When we went to pick it up they insisted they were unaware of any refund. So basically they are holding $23,000 of OUR money and refusing knowledge of receiving it. Stay away from this place!!! They are untruthful and you will get no customer care. We are hiring an attorney on Monday. Stay away from this dealership. Would not want this to happen to anyone else!! read more

They increased the price of the 24 Prius Prime without our knowledge by nearly $6k. All we were shown about the car was the MSRP. They only gave us "monthly payment" numbers which I thought was too high and they told me my math was wrong. Anyone who's signed papers know how much there is to read in all the documents, so it took a couple of days afterwards reading through to discover this price. I reported this on BBB but they claim we were "clearly shown" and refuse to honor the price we agreed with and claim we got a fair deal on a great car. The car is a different set of issues because we had to wait 5 weeks to even see it, which after realized our older vehicle we traded in actually suited us better. BE AWARE with anything they tell you. They told us first few oil changes and tire rotations were on them, but that was another paper we signed that added hundreds on top of the increase and all the other fees. I even noticed that before our car came in, they still had it listed on their site and they already put up the car we were trading in. Our old vehicle they claimed got 60 mpg...when even an unused same make/model/year never has! I don't know where they got that number to claim, but it was wrong. And they gave us diddly squat for it when they said our car was salvaged (which we did not know) claiming they would have a hard time selling it. They sold it the next business day after they got it. I only hope they disclosed the salvaged title part to whoever bought it. The list of their lies goes on and on, but I don't want bore you with a dissertation. read more

Sadly, everyone gets at least one star. The dealership is as you'd expect, car sales, no one likes dealing with them or those negotiations people in the separate room three feet higher than everyone else. So, the dealership is all about selling you what they want and at more expensive than you'd expect. There are no prices on the vehicles which means at anytime they can change jack it up for anyone. Don't be a sucker, research before you go and know what you want to pay, and most of all be willing to walk away and then actually do it! When you're ready to buy, if you have to come here for whatever reason, ask for someone whos been here the longest and ask how long that is because the guy who sold us our car at the end of November is already gone and was new. I've learned that you want someone with staying power, not someone starving for a sale. As for the maintenance department, they are fantastic! So nice, quick, and respectful. Too bad we can't have them and them alone to deal with ever. The rock chip guy is fantastic too!! Now to the best part about this place; the play room got kids! It's fantastic. Until now, I've never been in one before since I didn't have a kid until now and he wasn't with us when we bought the car. He's 18 months and we have to be here for 2hours to get the taillight cover fixed that was damaged when we bought the car.... yup it's been 5 months waiting for that... anyway, the play room ha a TV with cable yay lol lots of toys that look clean, hopefully they clean them often, kids are gross. Several kid chairs, and an adult chair so you can sit with them if they aren't old enough to be alone in there. It is its own room, no ceiling, open to the showroom by it minimizes distraction. The only real minor negative to the playroom is the door, opens out, which means the kids can push it from the inside...escapees if you will. read more

After shopping around in state and out of state. We purcgased our second car, in three years, from Kyle today. He was awesome! Patient, responsive and professional. read more

Ignacio and Elvin we're awesome they helped me get an awesome car at a good price! Thank you guys!

Found a car online and set up an appointment for the next day. Got a text in the am from our sales rep Rick Elliot so we knew who to ask for when we got there and it was nothing but smooth driving the entire way. Car salesmen usually make me cringe but Rick Elliot was amazing. He was extremely personable and wasn't pushy in the slightest. We're from Vegas but would gladly drive all the way back to Provo if it meant dealing with Rick again. The finance manager Sheldon Williams was amazing as well. There was a fraud alert on our credit report and he handled it like a boss and explained everything very well. Thanks to Rick and Sheldon we drove off in our new car in less than 2 hours. When you show up just ask for Rick and eventually you'll get Sheldon. Thanks boys! read more

I've purchased over 65 vehicles in the past 34 years. I've had friends in the business that I trusted to make sure I didn't get taken advantage of. I met McKay (David) Smith 29 years ago when I purchased a Nissan Pathfinder from McKay and Marco at the old Crown Toyota on Center Street in Orem. My son has been looking for a Toyota Tacoma for 4 weeks and struggled to find the one he wanted without paying over book due to the incredible demand and resell value of Tacoma's. (Toyota's in general. He drove his 2004 4 Runner for 3 years and sold it for exactly what he bought it for) I decided he'd be better off getting a new brand new Tacoma on a lease so I gave David Smith a call at Brent Brown. We went down last night at 7 pm and rolled out at 8:50 with a new 2020 Black TRD Sport. Not only that but the lift, tires and wheels were included in the deal that we picked out. This is gonna be one sick Taco next week once the life, tires and wheels are one. The deal we got was UNREAL. My boys has a payment that's just $30 more than he would have had with some of the 2012 Tacoma's he looked at with 99K to 120K miles. If you're looking for a Tacoma don't waste your time looking for the right used one and over pay. Go see McKay Smith at Brent Brown. He'll take care of you and you'll leave knowing you weren't taken advantage of or screwed like you often do dealing with many car dealers. Thanks McKay Smith, you're the man!! read more

We brought in our car at 10AM (we had an appointment) only for a key fob light on. At 3 we called back in and they hadn't even started working on it. They called us 30 minutes later asking for the other key and then after taking an Uber we sat in the lobby waiting for another 45 minutes. However, Joel, the employee who helped us, was very kind and is still trying help us find the solution to the problem. Though we left without the problem getting fixed, we are grateful that Joel was kind to us and was trying his best read more

I've been working with Brent brown on trying to secure a 4 runner for several months. I was finally able to order the perfect 4 runner for our family. Unfortunately I didn't realize how much over MSRP Brent Brown would be trying to charge us. Initially we ordered the 40th edition 4 runner and I fully expected some sort of mark up. Little did I know that they wanted 63k out the door. Let alone 12k over MSRP on an SR5 Premium. ABSOLUTELY bonkers. I highly urge everyone reading this to call other dealerships in the area. "Market Adjustments" don't need to be the norm. Here are a few dealers in Utah that don't charge above MSRP. Mark Miller Toyota, Larry H Miller Toyota, and Tony Divino Toyota. read more

Orem Toyota - Text from the Manager - Car Dealers Near Me - Orem, Utah

Complete waste of time. I got my car serviced here and received a message from their automated service shortly after for an offer on my car. Intrigued by the offering they gave me online, I talk to a man named Austin over the phone and he paints a picture that they are desperate for used cars and so I decided I'd come in. They ended up offering $5,000 less than the low end offer for what was displayed in the online message, and wasted an hour of my day. The man who ended up helping me was not respectful at all even after I explained what I was expecting to be offered, it makes no sense to me how you can work on my car and have all the information on it in your system and give me such a wildly inaccurate offer. What a joke! read more

Brought my '19 Tacoma in for an oil light that cookes on when I start it. Moe helped me and was an absolute stud. He was very helpful, courteous, and kind. Thank you so much Moe!! read more

This December 23, I went to your service area first thing in the morning to perform the second oil change that was due on my car for maintenance and since the tire light was on I asked Mr. Enrique to check it for me and he. He told me he would tell the mechanic. I left my car with them and stayed waiting. After an hour and a half they delivered it to me. I left there, traveled and haven't used my car much after that. On Thursday morning when I was leaving I heard a strange sound in my car and I didn't want to use it. When I returned, I didn't take it to where you are because I had to take the freeway and I was worried because I didn't know I had the car, so I took the car to check it out here in Saratoga near where I live and when I checked it they didn't find anything until a mechanic showed up. He realized that the four tires were poorly adjusted, that is, at the Toyota dealership on December 23, my tires were rotated and they did not adjust the will nots properly. I felt so bad because I trust you as a woman since I have no idea how to check your work at the time and it just crossed my mind, what kind of mechanics do you have? I drive alone every day 50 minutes on the freeway to Salt Lake, imagine the accident that I could have had or that I could have caused and my question is, who is responsible in this case? Este 23 de Diciembre asistí a primera hora al área de servicios de ustedes para realizarle el segundo cambio de aceite que le correspondía a mi carro por mantenimiento y como tenía encendida la luz de los cauchos le pedí al Sr. Enrique que me lo revisara y el me dijo que se lo diría al mecánico. Les dejé mi carro y me quedé esperando. A la hora y media me lo entregaron. Yo salí de ahí, viajé y no he utilizado mi carro mucho después de eso. El día jueves en la mañana al salir sentí un sonido raro en mi carro y no lo quise utilizar. Al regresar no lo lleve hasta donde están ustedes porque debía agarrar freeway y me angustiaba porque no sabía que tenía el carro, así que llevé el carro a revisar por aquí en Saratoga cerca de donde vivo y al revisarlo no encontraron nada hasta que un mecánico se dio cuenta que los cuatros cauchos estaban estaban mal ajustados es decir en el concesionario Toyota el 23 de Diciembre fueron rotados mis cauchos y no ajustaron bien los will nots. Me sentí tan mal, porque yo confío como mujer en ustedes yo que no tengo idea cómo revisar su trabajo en el momento y solo me pasó por la mente, que tipo de mecánicos tienen ustedes? Yo manejo sola todos los días 50 minutos por el freeway hasta Salt Lake imagínense el accidente que pudiera haber tenido o que pudiera haber causado y mi pregunta es, quien responde en este caso ?? Realmente es un lugar seguro llevar mi carro con ustedes ? read more

Went to Brent brown to get a rattle fixed in my brand new Tacoma. It has the nice sound system so I like listening to the music. They literally told me to turn off the bass or go to Audipro. Like what? I took it to Karl Malone where I bought it and had it fixed no problem. Seriously don't go here for Update: up to 3 stars from 1 because I got a phone call from them being apologetic and attempted to correct the mistake. Will bring for 5k service and go from there. read more

Very bad Customer Service my salesman Drew ignoring my calls and messages is very stressful when you buy a new car and they treat you like that that was my personal experience with this salesman Dre. read more

We didn't end up buying a car here however everyone was extremely kind. Blake helped us out for hours answered every question we had. Very knowledgable and helpful. I would 100% come back here and buy a car from Blake. read more

I drove my 4Runner through Quick Quack and my side mirror cap came off in the car wash. I attempted to put it back on but felt the need to have a Toyota dealership assist me just in case I messed it up. I pulled in an hour before closing, got help immediately and they didn't charge me for the quick fix. I really appreciate their service and especially how fast they helped me. Thanks to Logan and another employee in the service department. read more

A history of bad reviews. 80% of us customers come away with a bad experience from Brent Brown. The cookie cutter response from Brent Brown's own Sydney T. on each negative review isn't correcting a systemic customer service problem. It would be better to spend less time responding to your yelp page and spend more time improving customer service. Toyota is too good a brand to let one dealership spoil our driving experience. Please do all us Toyota customers a favor and respond by making a change. read more

We bought a 2018 Prius here in fall of 2018. Lani Hedquist in the service department convinced my wife that Toyota recommends the transmission fluid should be changed at 30,000 miles. My wife declined the service in November 2020 but went back today for an oil change and did the trani fluid at only 40,000 miles. Very premature for a transmission fluid change. Lani should know that, the tech certainly knew that. Waste of money. Dishonest service department. read more

Orem Toyota - Lani Hedquist in the service department convinced my wife that Toyota recommends to replace the transmission fluid at only 30,000 miles. - Car Dealers Near Me - Orem, Utah

Buying a car is pretty simple if someone will shoot you straight on it. I leased a Rav 4 from Peterson Toyota in April 2016. My lease came due this month so I took it to BRENT BROWN TOYOTA to buy out the lease. Should be easy because the buyout amount was already set at the time of the lease. My buyout should have been $18,500 after doc, title, and tax. I've worked it this industry as well as the banking industry before. Andy was the finance guy I worked with. He somehow came up with $1,000 in extra fees and said he couldn't budge on any of them. TCA fee$498 (said this had something to do with the police...WHAT?), License $150, Registration $82.50, Emissions $47.50 Electronic Filing fee $197,etc... ALL BS. Horrible experience. I felt like they wanted me to scare me out of buying the car so they could buy it off Toyota Financial services and sell it themselves. read more

FUCK THIS DEALERSHIP. They fucked my husband and I over. All they care about is the money. They could care less about you as a human being. THEY ONLY WANT MONEY. Whatever you do , DO NOT BUY YOUR CAR HERE!!!!!!!!!!!!!!! You will be underwater and get fucked big time ha. Trying to save u from making the biggest mistake to buy at this dealership. read more

We brought two cars from them on the same date. They promised the cars has just passed an all point inspection and were ready to go. Within a week both cars were back in the shop with serious engine and mechanical issues and check engine lights. Do not buy from here. They sell lemons. read more

They don't bend over backward...but you might feel shafted when they're done. We've bought a lot of trucks and a Highlander from this group, and they've been good to work with. But as the military says, a whole stack of "attaboys" can be wiped out with one "aw s!*t," and that's what this is. My daughter signed the papers to buy a Santa Fe and was waiting for her financing when another sales person sold the very same vehicle to a couple who came in after my daughter. And the dealership wouldn't do a thing about it. We've been loyal customers since about 1999 or so--20 years of loyalty flushed down the toilet. Yeah, go to almost anyone else. I recommend Volkswagen Southtowne--they are stellar at customer service. read more

Found Toyota 4Runnner on kls.com site. On a add it showed ' lease return'. Called in and i was told to come over to look at it.When came , it turned out to be a loaner car and is not in a lot . Was offered to check back on it next week. A loaner car is not the same as lease return. Bait-and-switch. can't be trusted. Avoid. read more

Just bought a car from here and they did a great job! They lost the keys to the car I wanted, but were super apologetic about it and so considerate. I left with my car feeling like I got a good deal and taken care of. I would buy from them again. If you are looking for a Toyota give this place a try! They listen and don't try to shake you down for all you are worth... we'll any more than most car dealerships. read more

Orem Toyota - Our new car - Car Dealers Near Me - Orem, Utah

Your parts dept quoted $1950 for the 08 hybrid battery. Service (Cassandra) says that the parts dept told her a price of $2463. She then adds-on her labor charge. I asked parts dept about the discrepancy, making them look it up for a third time and he said "we inflate the cost, but it'll get marked down to $1950 when you pay, if that makes sense". No dude. It only makes sense that dealerships rip you off. If I hadn't asked for the cost of the battery all by itself, you would have inflated my bill $500 just for your pleasure. DIRTY DEALERSHIP admitted the inflated bill!! read more

A car salesman named Caden sold me my Subaru forestwe last year. Right off the bat, they told me they we're going to do another emissions test, which it failed. Then, Caden somehow replaced the catalytic converter with an after market part, that their repair shop had no knowledge about. At that point, I asked about returning the car, and Caden was not helpful at all. Since then, my car has been in and out of the shop. I was told this car was certified and all set to go, but it was definitely a lemon. read more

Steven helped me out a ton! I went in just to see about a part for my battery, and before i even walked in the door he asked me what i needed help with. He walked me through the whole process. read more

Had a 9:00 am appointment made more than two weeks ago with a manager to fix the issues I had with my certified used tundra. I arrived at the dealership and pulled into the service reception area, the nice gentleman holding a tablet informed me that I had no appointment scheduled in any department, not service, not accessories, or any other department. Called to talk with their customer service representative and it continually goes to voicemail. Don't waste your time here, buy somewhere else, get your service somewhere else. I would give it zero stars if the app would allow it. read more

My buddies and I are from Phoenix,AZ and were fishing at Starvation Reservoir by Duschene. Misplaced my keys and got AAA to tow me to Brent Brown Toyota. I didn't have an appointment, it was on Saturday, but luckily I got the best service advisor I have ever used. Lani was her name and I explained the mess I was in. We were leaving that day and had to leave a friend back at Starvation Reservoir in as the tow truck could only take two of us. Lani explained there were about 40 cars in line before we got there with no appointment. She worked and got me in and got me two new keys and a fob and the reprogramming to get it to work with my truck, all done in a pretty quick fashion for a customer from another state. Anyone who needs service for their Toyota, you are really lucky to have a professional like Lani working at Brown Toyota. I have dealt with lots of service advisors and have to say I rank Lani at the top of them all. Being in customer service my whole life before I retired, I recognize greatness, Lani has that. Please pass my kudo's to her and she made a bad situation bearable, thanks again Lani. I hope management understands who they have in you and if you are due for a raise, they give it to you. You deserve it. read more

Orem Toyota - My friends looking for my keys that we found when we got home, lol. - Car Dealers Near Me - Orem, Utah

Don't go here! Worst experience at a Toyota dealer, ever. I will never go back to Brent Brown Toyota. Nor would I ever recommend this terrible place to anyone. I have driven Toyota vehicles since 1983. I have never had a complaint about a Toyota dealer until now. Took my brand new Tacoma, less than 2,000 miles on it, for a warranty repair. The service technician was quite helpful, but the dealership did not have the required part in stock. He went into a small glass cubical to talk to the service department manager. The service department manager came out, clearly very agitated, and said: "You drove it off the lot. We're not going to fix it." I told him that this was warranty repair. He told me, loudly, aggressively, and profanely, that Toyota doesn't offer warranties on new vehicles. Repeating that since I drove it off the lot Toyota was not going to fix my Tacoma. I finally went to see the general manager, who was not so loud nor profane as the service department manager, but was equally unhelpful. I finally left the dealership after the service department manager threatened me with bodily harm. After I was safely off the lot, I called the Toyota call center in Atlanta, GA. The call center verified that the required repair was covered by warranty. I was able to get the repair done at another facility. I will never visit this dealership again for any reason. That Toyota allows such unpleasant, unprofessional, and dishonest people to sell their cars cheapens and degrades the brand. read more

BEWARE: Brent Brown Toyota is the perfect example of why people can't stand shopping through dealerships. We offered their asking price, which was near Kelly Bluebook, but the power seat was broken - making it less valuable than book value. But as is stereotypical of used car sales, they wanted to play the "back and forth to the sales manager" game, they "couldn't afford to fix a broken seat" and our full price offer wasn't enough for them, they wanted more. They also added "state" fees to the offer which, as explained, had nothing to do with government fees. read more

So thrilled with Zeke and the service guys. Far exceeded my expectations. These guys are great.

Best experience by far. We had Tom Shields as our salesman and from the moment we walked on the lot it was like working with a friend. He was very helpful by answering all of our questions and when it came to purchase price it was by far the best price on the car. Nate Casper in finance was amazing and even helped to change us from a lease into purchasing the car when he could see that it was better to purchase rather than lease for us. When I said in the beginning that it was like hanging out with friends that is really what it was like the whole way through. We love the car and we will be a customer for life. Thanks Tom, Ryan and Brent Brown Toyota read more

Save yourself the time and go somewhere else. My parents are loyal customers here. After my car was totaled I went on the search for a new one. I spent hours test driving cars for a week after work every day and found the one I loved at this location. I checked to be sure it was still there and was informed it was. I was also informed that someone else was coming to test drive it this evening, BUT if I got there before then and signed for it, it was mine and they'd tell the other people it had been sold. their claim, "This is a first come first serve store. If you're there first and you sign, the car is yours!" So I got there 2 hours before the scheduled test drive for the other folks. I signed. I waited and all that was left was the offical payment but everything was done and I was promised the car was mine. After waiting while the car was being detailed, my rep suddenly comes back to tell me that my car was somehow sold from under my nose. This location seems to love making promises and quoting mottos that arent relevant to their actual ethics. And knowing how many cars my family buys and gets serviced there evidently means nothing either. Loyalty is not important to this location. 0/10. Would NOT recommend. Seriously, find a better place to go that wont screw you over. read more

We bought a car today from Tom Shields at Brent Brown Toyota in Orem. We had a great car buying experience because Tom didn't try to upswell us. He asked what we were looking for and helped us find the car we wanted. read more

Orem Toyota - New Purchase - Car Dealers Near Me - Orem, Utah

This was the EASIEST most pressure free car buying experience I have ever had!! Rick was easy going, understood what I wanted and was always helpful. Sheldon in finance was awesome too. They were both not your typical pushy car salesmen. Thank you both for the great experience. read more