DON'T MAKE THE SAME MISTAKE WE DID! I'm usually not the one to write bad reviews but I'am completely is disbelief with this dealership. My husband and I purchased a car from Brent Brown Toyota in Orem on January 19th. Right off the bat we started having problems ( engine light turned on, slow tire leak, windshield wiper sprayer doesn't work, spare key doesn't work, automatic start doesn't work.) the list goes on. I took it back and told the General sales manager at the time the problems we were having and he said that to wait until our "warranty was valid" so over 30 days to fix anything so I did. Skip to yesterday, our Jeep Grand Cherokee died. DIED PEOPLE!!!!!!! It doesn't turn on, anything! AFTER LESS THAN A MONTH! I went in today to talk to them and they say I need to sign more paperwork. Interesting enough they are now trying to change our monthly payment to almost $200 MORE A MONTH!!! And to top it off the finance guy who sold us our "fully covered warranty" said that we didn't actually have that warranty plan but would change it so that we did to make us cooperative!! So they wanted us to wait the 30 days so that they wouldn't have to pay for anything and if we did just wait for our warranty we would've been screwed because the warranty that was actually sold to us literally covers almost nothing! I would not recommend them to anyone!! They are shady and crooked and tried to take advantage of a young married couple! read more

I do not recommend Brent Brown Toyota. About a month ago I traded in my Jeep Wrangler for a vehicle that's better on gas and got extremely screwed over. The deal was to trade in my vehicle and keep me in the range of my last vehicles monthly payments with 0 down. Brent Brown sold my Jeep without the deal being finalized. The vehicle still isn't paid of and they don't even have the title. The finance guy lied about how the papers were drawn up saying I had a co-signer when I didn't. "I signed the papers without a co-signer present." Now a month later we are still dealing with it and they just came back and said now I need a down payment. I am still having to pay for my jeep last month and this month when I don't even own it. This whole process has became a headache and if it's not one thing it's another. The worst part is I'm having to call/getting my calls ignored for updates on what is really going on. read more

Eh. I recognize that car dealerships need to make money, but at the same time they don't need to try and rob you. My husband and I started looking around, and we have done our homework. We were treated like children, and the guy offered us 5k less than what the low price of our car was worth. Wouldn't recommend. read more

Worst place I've been to! I go to Karl Malone and it's night and day difference!! Brent brown will rip you off no matter how much they can get! I was ripped off by $4,000! Never again! I strongly recommend you go to Karl Malone or ANY other dealer! read more

Worst. Worst. Worst. Told the salesperson directly that I am only there for a Prius, nothing else. Told them I'm completely satisfied with my current car, just looking for a potential upgrade. But no, the salesperson was extremely aggressive in me test driving a Camry. Politely I refused, so the person went and grabbed another salesperson, and then again I was being attacked about test driving the stupid Camry. Eventually I just gave in and drove the damn car, which did literally nothing to affect my car decision. After, there was a newer Prius available, which I was set on so we got all the paperwork signed and good to go. The accounting person assured me I would be able to keep the car.. A week later, I got a letter in the mail saying to bring it back because the financial institution rejected the loan. I was extremely frustrated with the entire experience. I was forced to drive a car I had zero interest in, sales people weren't nice, given the car to eventually have it taken back. I will NEVER purchase from them again. read more

I had a problem that I couldn't identify on my 2012 Toyota Tacoma and I took it to a local mechanic and he couldn't identify the issue either and I took my truck in to Brent Brown Toyota and I had no complaints! They figured out the problem and solved it along with complimentary shuttle service while my truck was being worked on. read more

Great first time experience! I don't have a Toyota but they are so great taking care of all my Lexus needs. I felt like Chris really cared about the concerns I was having with my vehicle. Vehicle was completed when promised. I will be bringing in my other vehicles as well for service in the future. Thanks again Chris! read more

The staff in the service department have always been friendly. They have been very accommodating. The only down side is the expenses involved. read more

Certain salesman will do anything to get a sale, including lie to your face. They are rude and only care about themselves. I will tell everyone I know not to buy a car there read more

1 star is NOT deserved! This was the worst car buying experience I have ever had. The deal was really simple and the sales and finance staff at Brent Brown found numerous ways to complicate an otherwise simple transaction. My friend was trading in her old truck for a new one. We asked Brent Brown to handle the in/out on the deal so she could get the max value of the trade on her new truck. It was a simple paper shuffle 6 weeks ago and after numerous phone calls that weren't returned by the finance guy that did the deal and his propensity to lie to my face the times I did manage to reach him, I am still unable to register my truck out of state. Brent Brown lost the title and had to apply for a new one in UT. Three weeks ago I was told the title had been mailed to my local DMV office. Another lie. My recommendation... STAY AWAY FROM BRENT BROWN TOYOTA!!! read more

We just purchased our 2nd vehicle through Brent Brown and both times we have had a great experience with their sales department.

Sadly, I have to give this place just one star. I did not have a bad experience when I was there or the many times I've been there in the last three months. But I am giving them a one star review because of the time consumption and inconvenience their services have caused me. Everyone was kind to me all the way from the nice old man that drives the shuttle. I had my tires replace here and alignment done all at the same time. My tires since I left have never been able to maintain and hold the proper PSI. I've taken them in multiple times and they can't seem to find the problem on why they keep going low. At first I thought just because it was the winter and the cold would play a part in it. It is now almost June and every other day I have to drive to a gas station with an air compressor and pay to fill it up. Almost like clock work 48 hours later and the "low pressure" warning sign comes on. I've even been in Arizona in 98+ degree weather and the tires still get low. It is so annoying to drive with that light on and unsettling knowing my tires are low while I'm driving on I-15. I am extremely upset because this is the first time I've ever had tire problems. I've had my tires changed at multiple Toyota Dealerships in Idaho and Utah and this is the first time this has happened. I would like my tires replaced because I'm so sick of the time consumption this has caused me. Driving with low tire pressure is so bad for the wear and tear of tires and decreases the life of the tire significantly. I can already see these tires have worn out much faster than usual. I wish I would have avoided this dealership in the first place . I paid 900 dollars just to have so much trouble. read more

If you want to deal with a car dealer that follows Utah laws and does not try to make you pay for their negligence, don't go to Brent Brown Toyota. We purchased a Highlander from Brent Brown on Dec. 2, 2017 and traded in our Ford F150. Its been over 45 days since we made the deal and Brent Brown has still not paid off our Ford. Utah law states that a car dealer has 7 days to notify the lien holder of their intent to purchase. Brent Brown Toyota did not contact Ford until Dec 18, 2017, over two weeks after they took our truck in trade. Due to their mistreatment of our contract, we are in the last 120 days of the lease and there is now over $4,000 in extra charges that Ford wants us to pay. If Brent Brown Toyota would have done their job properly, we would not be in this situation. We were told by Brent Brown himself he was going to sue us and "take us to the mat" for his poor business practices. Save yourself the headache, anxiety and possible lawsuit and purchase somewhere else, where they follow Utah laws and have integrity. read more

Not that buying a car is that much fun but Sean and Todd at Brent Brown Toyota definitely made it more bearable. They were patient with all my questions and went out of their way to make sure I was happy with my purchase. read more

Horrible service, the service people lied to my wife when she took my 4Runner in to check on some things and do some service. After an inspection they stated that the brake pads were almost worn out and needed to be replaced. I had them replaced some time ago but nowhere near long enough ago to need replacing so I told her not to do that work. We took it to another shop and asked them to replace the pads. They called me back and said they were still fairly new and weren't even close to needing replacement. Also, they really overcharge to replace spark plugs. I should have done it myself. read more

Happy with everything except service, had my Tundra in for service 3 times, every time something was left un done or missing. Brent Brown service will never touch my truck again. read more

Do not, under any circumstances, get your car serviced here. I came in for a routine oil change, and when I woke up the next morning, there was transmission fluid all over the floor of my garage. The flood of fluid messed up a bunch of other things about the car that I am still getting fixed two years later. They ruined another car of mine as well a few years ago. Do not go here. read more

Brent Brown Toyota provided excellent customer service, great interest rate, offered wide selection of aftermarket parts, and delivered my new Tundra in pristine condition. Jared Pela is extremely personable and professional individual. He is not the typical annoying salesman who hounds you to make a quick sale. He provided quick responses to all my questions, found the exact vehicle I wanted at another out-of-state dealership, and ensured the truck had all options prior to delivery. For my next Toyota purchase, whether I am located in Orem or a different city, I will travel to Brent Brown Toyota again. Thank you Jared, you are awesome. read more

Great service today on my 07 Toyota sienna! I'm from out of town and came to UVU for a track meet. I had an emergency oil leak and was relieved to spot the Toyota dealership an hour before closing on Saturday evening. Joel and one of the service guys volunteered to stay late to get me on the road home to Ogden. They saved my van and I appreciate the last minute fix! Thank you! read more

If I could give 0, I would. They will give you an amazing offer. But don't be fooled for they will eventually twist details and the offer will not stand. I will NEVER purchase from this dealership again. read more

I had an awesome experience there. I looked at so many cars and the salesmen Jones Roberts was so patient and nice. He gave us great information on every car we looked at. I would go there for every car. read more

Wasn't able to get the Toyota we wanted and strung us a long awhile trying to find it. We ended up getting something completely different and are happy with our purchase. read more

I've had nothing but great experiences with Brent Brown Toyota! Thank you for always being so honest and up front with me. I will be back!

I had an amazing experience at this dealership with Todd and Charlie. I bought a used car and I love it. Both Todd and Charlie came through for me and I am extremely satisfied with their amazing customer service. When I am ready for a brand new car I will be buying it from Brent Brown Toyota!!! read more

Had my vehicle serviced last week & loved it! So fast and George B did a great job at taking care of mine & my vehicles needs!! Deff will be back for my next service! read more

I have been trying for over a week to cancel my korner stone service with them which is 3rd party insurance. I was told it was through toyota and if i didnt use it i would get a full refund. 45 calls later and still not phone call back. read more

WORST customer service I have ever received. Their mechanic broke a part in my car, when I returned to get reimbursed for his shoddy work I was informed 2 things. 1: he no longer works there so 2. I can't prove it was him. Even though their records indicate I have only seen them for the past 2 years. They then dismissed me and started talking amongst themselves as though I was not there. Do yourselves a favor and avoid this place like the plague. Dishonest, rude, and terrible service. Wish I could give them a zero star rating. read more

Bought our used Sienna van on July 14, 2016. It needed a few things fixed. They said they would take care of it. Nothing big, a rock chip, floor mats, touch up the paint and a clip in the bumper. Went to pick it up a week later and it had a dent where they had put the clip in the bumper. The salesman, Todd, all but called my husband a liar and swore it had always been there. Why would we ask for a clip in the bumper and not ask for the dent to be fix if it had if fact been there??? Other work was also not finished. After a heated discussion he agreed to fix it. They called a week later and said it was all done except the body work but we could come pick it up and they would have a body guy come fix it in our driveway at a later date. What????? I said NO all work will be done before we pick it up. Almost another week went by. We finally got our van last night, August 2. The work looks great and we are happy with the vehicle but the service is CRAPPY. The finally straw came as I was driving home and noticed I was on empty. You would think after all that they could at least fill the tank! This experience sure took the fun out of our new vehicle. read more

We bought our Scion from Brent Brown and there were some frustrations. The service warranty we bought carried a full refund if not used over the period covered. When we applied for the refund, Brent Brown said the covering company was out of business and they wouldn't honor the refund. Now, we have two Toyota recalls that will take a full day (although the notice said 1.5-2 hours!) and Brent Brown won't provide a loaner because Toyota doesn't authorize it. They said get a rental and pay for it myself. I was told, "Someone has to pay for it." Brent Brown you are Toyota to the customer! Don't hide behind Toyota and make the customer be out of pocket for a recall. Very disappointing. read more

I purchased an "inspected" vehicle in 2010 from Brent Brown Toyota - they reassured me several times that it had been thoroughly inspected and they would never sell a "bad" car. One year later, they are telling me the engine has too much "sludge" due to lack of oil changes and needs to be replaced. $7000 quoted for a used engine to be installed. Obviously the car was not as inspected as they claimed. So now i'm out the amount I spent on the car, and have to pay 7k for a new engine if I want to keep driving it. read more

For everything these guys do right, they do several things wrong. When my check engine light came on, one of the managers (John?) sent me to a different garage to have my catalytic converter replaced. The other place could do it cheaper and faster. So that was good. And John was very nice. A few weeks later, I got the recall letter for Corollas. I took my car in and they repaired the problem. In the process, they knocked out a dash light. They also told me to replace my rear brakes. I took my car to Les Schwab to have them check the brakes. They told me that the brakes aren't even close to needing replacing. This tells me that BB Toyota wanted me to have them replace the brakes and give them a bunch of money when it wasn't necessary. Real nice. read more

Place is a piece of dirt!!! My sisters car broke down and we had it towed here at 8:56AM. Called before the tow truck came at 7:55AM to give them the heads up as to what happened and they said they could squeeze us in. We explained we were not from Utah and had to head back to Denver today since we had work the next morning. The mechanic we spoke to (George) told us it wouldn't be a issue, but when we got to the dealership after our doctor appt. at noon they still hadn't even ran a diagnostic on the car. The mechanic George than went on to tell us he hadn't even gotten the vehicle till after 10AM. We called our tow truck company who then called their driver and he explained to us he dropped it off an hour before then. We have now been sitting in the service department for over two hours and still have yet to hear from anyone about our vehicle. We have been stranded at this crappy dealership since 8:56AM and no one is being helpful. I would NOT bring your car here, yourself here, or your child here! The whole team here is unhelpful and incompetent! Don't waste your time or money!! SO SO happy I will never have to step foot in here again! read more

Wish I could give less than 1 star. Twice now I've been to Brent Brown Toyota for a recall service for my truck. Twice now I've been treated horribly. Twice now I've left without getting the needed service done. There's always some lame excuse why they need to inconvenience you and have no remedy to make it right, nor do they care. Never going back. I'll drive further for better service in Draper. read more

I wish I'd read these reviews before just buying a new 2020 RAV4 XLE. I wanted the clear bra protection installed on the WHOLE front end. I had to leave it all day last Friday when I was told it would only take a couple of hours. Bring it in my 9am. Did that and didn't get a call until 6pm. It was dark and I didn't notice that they only did the little strip on the hood. Had to bring it back again today. Dropped it off by 9am and got no call all day. I called them myself at 5pm and they said it was done. Um, hello? When? Were you even going to call me about it? "Don't know." was the response I got. And, after buying a $30+K vehicle from them, you'd think they could run the thing through the car wash as a customer courtesy but, no. Ken Garff Honda up the road washed my old ass 20+ year old CR-V I bought in Florida every time I brought it in for something. I didn't even buy it from them. But, whatever... Can't wait to see how that free two year/25K mile service is going to go when I need it. read more

Purchased a used Tacoma from Brent Brown a few months ago. The buying experience was ok, I felt like I got a decent value there. However, I've had two issues with the truck since I bought it which have both really soured my experience with Brent Brown. The first was with an A/C issue that was known when I bought the truck. The part was being ordered and I was to bring it in over the weekend to get it fixed. Long story short, after numerous calls/texts and about a month of frustration the part finally got in and was fixed. Most recently there was an issue with the truck bed not opening. Same issue, we are 2 1/2 weeks on ordering the part, which is still not there. Extremely frustrated with everything that has happened since I bought the truck. I guess they got my $ (I paid cash for the truck) and have no idea what a reasonable timeframe is for customer service. The staff that work there seem pleasant enough, but the service level in my experience has been dismal at best. To their credit they are covering the repairs which is nice, but I would expect MUCH better service from a dealership of this size. read more

Can't believe this just happened! We recently moved down here from Salt Lake, and since it's close by, I thought I'd check out this dealership for an oil change on my Prius. After a few minutes of the service man collecting information on the car, he began taking my personal information. When he asked my address, I asked him, "How complicated is this going to get? I just want an oil change." He didn't answer but walked out from around the desk, right past me and over to my car. He told another worker to remove the plastic cover from my seat. He ripped a service tag off my keys and handed them to me saying, "It just got really easy, get your oil changed somewhere else." Alrighty then. What was that all about besides feeling empowered? No explanation of his needs for my information. No idea he was about to snap. All I know is that this ego-filled retirement-approaching man showed me who was boss because he didn't want my resistance to being controlled during his routine. I made no arguments, you don't want unpredictable cranky people working on your car or preparing your food. read more

Worst experience ever! Dishonest and shady in everyway. I've never been treated this horribly by a company in my life. They sell lemons, but offer you a trade in for a far more expensive car and will not negotiate price. In the end they will still get you by marking up the price of the car. "People come in here all the time asking to bring back a car. You're not the first and you're not special." Horrible attitude. read more

I have never bought a car from Brent Brown Toyota, but I have taken my car to be serviced at Brent Brown several times. Although I have received service from helpful and kind employees, I mostly receive service from employees who act in an unprofessional manner, and are at time belittling. Recently, I dealt with one such employee. This employee explained to me that if I did not receive a tire alignment, I would ruin my car. He was overly persistent, and I felt as if he looked down on me because I was not getting an alignment right at that moment. I decided to view competitors rates to see if I could find a better deal on alignment services. I found a competitor who was willing to do the services for $40 less than Brent Brown. When I took my car in this morning, the employee at the competitor told me my car had no alignment issues, printed out a report of what they found, and proceeded to explain to me what the chart meant. Because of this event, I feel that not only is Brent Brown Toyota over priced (just check out competitors' prices regarding basic maintenance if you do not believe me), but I also feel that Brent Brown is dishonest. I would not recommend taking your vehicle to Brent Brown for any type of service. read more

BUYER BEWARE...If I could give a zero, I would. That is the customer service I received from Brent Brown Toyota Service Department. I brought my Prius from Wyoming to have the battery pack replaced while I went on a week-long river trip. It was under warranty and I knew they would need about a week to get the replacement battery. When I dropped off my car, I explained that my brother, a mechanic, had already diagnosed the problem down to which cell was the culprit. At that time, I also ordered hood decals I needed. Later that afternoon, I got a call from the mechanic, saying there was nothing wrong with the battery pack, but my 12 volt battery need replaced. Strange?? I informed the mechanic that the 12 volt battery was less than one year old and should be under warranty, since I bought it from a Teton Toyota in Idaho. I really quizzed the mechanic about the battery pack, again repeating that my brother was a mechanic and we had diagnostics and code numbers. He held firm. Stupid me, I felt bad that my car was going to be there for a week. When the mechanic suggested a few other things that needed to be done (total recommendations would have been around $1200), I opted for a "complete fuel injection service" for $181.00. My brother informed me later this service was totally unnecessary. Just an unethical mechanics way to make money. My bad! I should have called and confirmed with him beforehand. But I felt guilty. When I came back to get my car, I was handed a bill for $482.52. Remember...I was quoted $181.00. I went over the bill and looked at all the ADD ONS. Did not authorize them, but I needed to be home that evening. (6 hour drive) Adding to the insult of being scammed, the bill stated I had declined a new 12 volt battery replacement and they had replaced all the hood stickers and hood emblem. NOT! When I got back to Wyoming, I took my car to Teton Toyota, which is where I should have gone in the first place. They were as baffled as I was as to why Brent Brown Toyota did not replace the battery pack under warranty. They did, because two cells were failing. And Nothing Was Wrong With The 12 Volt Battery. I don't know why Brent Brown Toyota chose to deal with me in such an unethical and thieving manner. Maybe because I was not from the area, or that I am an old woman or just because that is how they choose to do business. My advice,again...BUYER BEWARE!!! read more

We just traded in our Tacoma for a newer one. Jones helped us out and got us into a great 2016 Tacoma and we love it!!!!