I love the staff in our local Dicks. Just went in to buy an air cap for our raft, walked up to…read moreMike, and he literally just handed us one. Said, "You're good." Now this is why I moved to Bend 9 years ago from LA. Management please give Mike a pat on the back.

I would only use this place if my items were on sale. Otherwise they are too expensive. Everyone is…read moresuper nice though.

Been seriously impressed with these guys! I have been going to one of their competitors for a while…read moreand while everyone there was super nice, I just felt like I was getting screwed on service. So much so that a bicycle manufacturer knows about it. I broke my chain whip on a Monday evening and decided to try and new shop on a whim and ran over to pull a cassette off a wheel. These guys took care of it instantly. Three days later, I was having some bake issues and within an hour of drop off, one of their lead techs was already on the phone with Sram having a replacement overnighted. Definitely above and beyond! Pretty stoked on their work and attention to detail!

We rented bikes for the day and the staff was super helpful in finding something in our budget and…read moreproviding information on local trails and points of interest. Perfect for beginners!

The young men who work here have beautiful manners. They helped me work through several changes on…read moremy bike, and never broke a sweat . Chatty, smiley, funny . Thank you so much . Tanner, Chris, Steven ...not sure of other names.

Great selection of used outdoor gear, from shoes/boots to parkas and shells to climbing gear and…read moresleeping bags. The stuff is definitely pricier than you'd find in a thrift store but usually much better quality from upper-end brands. There's a full service ski and bike repair shop area in back too, and lots of good advice is dispensed here on the regular. Counter folks are always upbeat and helpful too. Laid back but pro vibes. Local treasure, IMO.

Just want to give a shout out to Cami who helped me today. I had a return that was purchased…read moreonline with a friends and family discount. She was so kind and helpful. Wonderful customer service!!!

I am a big fan of the Columbia sportswear line of products and you appreciate the various retail…read moreoutlets that they operate. This brand offers a very high level of consistency as well as customer service. Top quality products at a reasonable price point so to speak, service to buy typically outstanding group of employees. Having been a regular shopper at the location in Sellwood, I was a little concerned I would lose some of that service that I've been accustomed to at the show and location however my fears are put to rest easily on my first visit to the Bend location. My first experience was with one of the management team - Brody - and I cannot day enough great things about my interactions with him. My family and I will be back!

I almost howled in delight when I walked into this little shop. They carry a mix of practical items…read morelike leather pan handles and cast-iron cookware, camping gear, even wicker basket backpacks, alongside clothing and accessories that are made with intention. Everything has a classic vintage feel that fits into the Bend world perfectly. I especially loved all the hand dyed clothes, colored with various wood dyes, indigo, and cochineal. Definitely worth checking out if you're after well-made, purposeful goods.

Its a great shop! Lots of locally made items. BUT the Death Valley Nail Lacquer is just that! Dont…read morebuy it!!! It smells extremely toxic and my Daughter and my 7yr old granddaughter were no way going to put it on. So dont buy because the store will not take it back for credit or a refund.

Visited the North Conway, NH store today and had my best shoe shopping experience ever. Was lucky…read moreenough to be assisted by Bob. I have a few different feet issues and Bob was very knowledgeable, friendly and extremely patient with me. He also helped my husband with his hiking boot purchase. Can't say enough good things about Bob and our REI experience. I should also mention the other associates in the shoe department were all seemed very knowledgeable and pleasant. But I wanted to especially thank Bob.

This is a cool store. It's in the "old mill District" of Bend, and when you see the building, you…read morecan see why they call it that. It's a great store, two stories, with lots of goods. Clothes, shoes, outdoor gear, hiking gear, freeze dried backpacking food, energy bars, if you are looking for something for the outdoors, you will find it here. I bought a bicycle sometime back at REI, and it did me very very well. I'm on a "road trip", so I didn't buy anything today. Prices are definitely on the higher end, but hey, you get what you pay for. If you are an REI member, you get offers, and discounts throughout the year, and a rebate in the form of a gift card based on the amount that you spend every year. Not a bad deal. I really enjoyed the store. Thanks.