Still excellent (as of Jan 2021) - I've lived in 4 different apartments here and all of them were…read moreas I described in the original review - fantastic design (not just aesthetic, functional), well thought-out, and well-kept down to the last detail. After having used Fetch for over a month (package delivery directly to the apt), I consider it a pro rather than a con.
COVID is being handled reasonably well, though some apartments friends are in are doing better (dividers in front of the concierge, strict controls on public spaces, etc).
Current management team and maintenance have been great to deal with even with larger or thornier issues like the garage flood of '18(if you see the post below about the first floor of the garage flooding during rains, it happened exactly once. Bit spooky when it did, but I'm told that the drains have been upgraded and it shouldn't be possible in the future) or a neighbor playing bass at 4AM repeatedly. Both were resolved rapidly and I was given not only a resolution, but also an explanation of the plans to prevent them in the future. There has been significant turnover since COVID, but my interactions have still been positive.
Greystar hasn't cut back on the benefits and has instead kept up the steady stream of interesting resident events and added Alfred (essentially a concierge service which has done various things ranging from the free weekly tidy-up to picking up prescriptions to having shoes taken care of and even one-off errands such as contracting with a local seamstress to replace the flax in a heating pad with jasmine rice - all at low cost, subsidized by the rent I assume but given that I haven't seen a noticeable increase I'm not complaining) which I was highly skeptical of the value of at first but now am quite a fan.
Issues I've seen (or seen in other reviews) are the following:
Fire alarms - these were truly dreadful the first few months I was here, but now we're down to once every few months which is pretty par for the course in my book. They happen when somebody opens their door into the hall with smoke and are usually resolved within 5 minutes thanks to ACPD's speedy responses.
Elevators being out - while we did have one elevator out for months in 2017 because they didn't think to build an awning over its' opening on the roof and I do see the occasional single-elevator outage, I can only really remember being aggravated by the latter once, and I'm picky.
Trash chute not working as a door is propped open or the sensor thinks so - I've noticed this around once a month and I generate a lot of trash. The general response seems to be to either take the elevator to the first floor and put it in the bin, call the concierge and ask them to fix it - which they do promptly, or just leave the trash bag in the trash room/recycling bin. You'd think that the last would be a recipe for a stinky trash room, but thanks to the fantastic cleaning team, it stays spotless and smells amazing for a trash room. This is worth noting because that is very much not a given at other apartment complexes - the common areas, halls, etc are all kept very clean and they even shampoo the carpets from time to time.
Hot water being out - as of 2020 this is now a very rare issue, thankfully.
Never noticed a broken garage door. They tend to resolve issues very fast, so it was probably fixed before I got to it.
I've yet to live on the 12th floor, so I can't comment on the various complaints about 12th floor leaks.
In my experience, you can hear the apartment above you (not walking, the floors dampen that somehow - even with heels, but stuff like slamming doors, drilling, flushing the toilet etc), though less well than in most apartments, including the other luxury apartments around here (barring those with concrete between floors like Central Place which has its' own issues) but you can't hear your neighbors unless they're quite loud. Seems that the doors aren't 100% soundproof, but the walls are pretty good and I've yet to find better.
Overall from my experience, discussions with friends, and research on the competition, while I wish that these issues didn't exist, there's no such thing as a perfect apartment complex and none of them is a big deal in large part thanks to the management, maintenance, and cleaning crew who keep this place in good shape.
All of what I said in my original review about the awesome concierges, well-built building, smart apartment design and quiet are still true which is definitely not a given, especially the last.
I've looked into the competition in Arlington multiple times as where you live is an important decision and it's important not to get complacent, but as of now the pros and cons are the same as when I first moved in. If you want somewhere high-quality and quiet yet extremely metro-accessible in Arlington, you can't beat Latitude. The main con is that it's not cheap - whether it's worth it is up to you.