I left a review earlier about issues at the Lockwood. Late last year, I commented about the…read moreexcessive noise and rodent challenges. While grabbing my mail, I saw a little mouse scurry across the mail room. Fast forward to late last month, I woke up to a dead mouse in my hair unit. The previous night, I took my dogs with me to grab packages and I suspect they grabbed the dead mouse out of the many rodent traps in across the building. **The photos are placed on my Google Review.** I have been working with the DC Department of Buildings and the Attorney General's Office on a resolution. To this date the apartment claims no knowledge of rodent issues. As you can see from the third photo, their rodent traps are all over the building and often filled with shit. Lastly, the noise is unbearable. I am up every morning at 4 am. I have since come to find out that the tenant in my specific unit moved out within two weeks due to noise. There is a coalition of residents working for some form of resolution. Finally, the building management is nothing short of inept and inattentive. Do not move here. Photos do not lie - visit the Google Reviews for verficiation, they allow you to post photos.

I moved here in November 20025, I have rented apartments in DC (many Buzzuto managed) for years. In…read morethat time, I have never taken a the time to write a review nor complain to management. However, The Lockwood is the single worst building I have lived in since undergrad. First, it's a wood structure building - very rare in urban settings. You will hear every move your upstairs neighbor makes. If you ask about noise the management will tell you, "we have no issues, it's a quiet community." They are lying, they are aware of multiple complaints - Google it. And, if you opt to move in here, ask your neighbors about the noise. Secondly, the hot water doesn't really exists. The building developers made a choice to cut costs on adequate water heaters - the maintenance staff will confirm building wide issues with water temperatures. Most horrifically, on Dec. 15th, after an already tough month here, I see a little mouse running around the building. Last straw. This is a building marketed as luxury, it is not. And any positive review you read is for their "perks" program or AI generated.

I've been living at the Leo at Waterfront Station for 3 years. Great location, just a couple…read moreblocks from the Wharf and steps away from the Waterfront Metro Station. Building is quiet and residents and staff are friendly and helpful. I recently needed so help with a notary and I asked Asia Gathers, the Assistant Property Manager for her assistance. Not only did she offer to assist, she interrupted her work and helped a second time (notary made a mistake) with no questions asked. Office staff has always been helpful and I appreciated Ms. Gathers help. Office and maintenance staff make or break apartment living and Asia Gathers sets a great example for everyone.

Our family love living at Leo at the Waterfront. The common areas are spacious, kept very clean and…read morewell-maintained. All of the staff are friendly and diligent to help. Beautiful location to call home!

One Star - If I Could Give Zero, I Would. Living at The…read moreBanks has been one of the most disappointing and frustrating experiences of my adult life. Don't let the modern facade and flashy marketing fool you--what you see on the tour is not what you get once you move in. From the start, communication with management was slow, dismissive, and often downright rude. Maintenance requests vanish into a black hole, with issues taking weeks--if not months--to resolve, if they're addressed at all. Expect to follow up multiple times just to be acknowledged. The noise is relentless. Paper-thin walls mean you hear everything--from neighbors' arguments to dogs barking, to 2 a.m. parties. Forget about a peaceful night's sleep. The supposed "luxury amenities" are often broken or inaccessible, and common areas are neglected and dirty. Worst of all, the leasing office seems more focused on covering their tracks than actually supporting residents. When I tried to get help with a billing error, I was blamed instead of assisted--and it ended up damaging my credit. Save yourself the heartache. The Banks may look like an upscale community, but living here feels more like being trapped in an overpriced, under-managed dorm with no accountability.

As a regular visitor to The Banks , my experiences have consistently been pleasant--thanks in large…read morepart to Ms. Chantelle Marshall. Her customer service is exceptional, and she has always been someone I can rely on to assist with any inquiries, whether it's troubleshooting access to the unit I care for or providing helpful information about the surroundings. I truly appreciate the dedication and warmth she brings to the community she serves, and I always look forward to seeing her welcoming smile.

We have the best events thanks to Dorcas and her team for cultivating wonderful experiences for us…read more Also S/O out Assita and Sandy for excellent service as well. Looking forward to our next event!

I moved to Incanto to a studio apartment on the 6th floor on July 23, 2018 and so far I am VERY…read morehappy to call Incanto my home. The building is beautiful. My apartment is beautiful. The building has a very low key, comforting ambiance. It's almost like you're walking into a serene day spa. Inside the apartment there are large windows bringing in a ton of natural light. My plants are thriving. The appliances are name brand and high quality. Besides the live music from Pearle Street, my apartment is quiet as I never hear my neighbors through the walls or in the hallways. All of the staff is amazing. Everyone seems very organized and on the same page. I love that they have a dedicated concierge staff that actually works for the company. The last building I was in, the concierge were all from a temp agency. They often lacked knowledge of the property and you could never get to know anyone too well because they were always coming and going. At Incanto, the concierge staff is very knowledgeable and proactive in helping in any way they can. Henry, LaDonna and Jackie have been awesome. They are constantly organizing really great events from wine tastings to 4th of July BBQs. Weekly, we get surprise treats as we leave for work in the morning or come home in the evening. They seem to really support the local businesses in the community but especially on the wharf, which is really cool. The leasing staff made everything incredibly smooth and seamless for me, as well. Ranija and Jacob had everything ready to go for me and were incredibly accommodating to any questions or concerns I had. On my move-in day, my apartment looked amazing with tons of treats they left for me in the kitchen, the laundry and the bathroom. It was such a great surprise! I got everything from sparkling sodas and power bars to a gift from Sur La Table and a rubber ducky and clean white, decorative towels! Getting to the metro is much easier than I thought it would be. The SW Waterfront bus picks up right next to Incanto in front of CVS. It will take you straight to the metro, which is incredibly convenient. It feels great living on the wharf. It is a hot spot with great restaurants and shopping. If you ever just want to get up in the morning and take a walk along the water or go out onto the pier, it's right there. It's so peaceful and serene. I can't say enough good things about living here.

Thank you for your patience, professionalism and great service here at Insignia On M. I appreciate…read morethe staff. I love it here!

Been living here for about 2 years now, management is great! Building has great amenities, haven't…read morehad an issue and George at concierge is great!

I have lived in this building for 2.5 years, and there are definitely aspects of it that I still…read moreappreciate. The location is excellent, and the apartments themselves are honestly much nicer and more modern than many more expensive options in the area. I live on a higher floor with a balcony facing 4th Street, so the natural light is one of my favorite parts of the apartment. Most of the concierge staff are efficient, professional, and very on top of things, and the leasing staff are always pleasant and friendly. Sol, the cleaning lady is amazing. You can always tell where she has been because the building genuinely smells fresh and clean afterward. Building maintenance has also consistently been fast, efficient, and reliable whenever issues arise in my apartment. That said, the overall experience has declined noticeably since the change in management. Communication and responsiveness have become inconsistent, and concerns raised by residents nearly a year ago still do not appear to have been meaningfully addressed. The current building manager is rarely present or visibly engaged with residents on a day-to-day basis, and there seems to be very little emphasis placed on customer service or creating a positive resident experience. Something as simple as regular communication, approachability, or acknowledging residents goes a long way, and that sense of attentiveness has largely disappeared. There also used to be a stronger sense of community and care within the building that no longer feels present. The building also lacks many of the amenities and sense of community that other buildings in the area excel in. There is a club room, but outside of that and the rooftop, which has very limited shade, there are very few meaningful amenities. The gym inside the building is extremely small, and there is no coworking or dedicated resident workspace despite many residents working remotely or studying from home. We previously had access to the leasing office after hours, which helped partially offset the lack of a coworking space, but that access was removed following the change in management. Small touches that once contributed to a warmer and more welcoming environment have gradually disappeared, and the building now feels far less community-oriented than it once did. Another major issue is the Flex gym located at the bottom of the building. Certain classes run late into the evening, including on weekdays, and people frequently drop heavy barbells that reverberate throughout the building and literally shake the apartments. I live on a high floor and can still clearly feel and hear it, so I cannot imagine how disruptive it must be for residents on lower floors. Overall, the apartments themselves and the location are the strongest aspects of the property. I just wish the management experience and resident-focused amenities matched the price point and potential of the building.

I rented a 1 BR apartment from April 2017-April 2019 and I DO NOT recommend living here. When I…read morefirst signed a lease in 2017 it was under Bolger management and water/sewage was free and rent was very reasonable. GreyStar took over a year later and they excessively spend money on events, wine down Wednesdays, expensive floral arrangements, drinks and snacks in the lobby and charges high rent to subsidize all of this. So why did I live here for 2 years - because I bought a home pre-construction and the anticipated cost of moving and an unknown move in date kept me here. PROS: Concierge, specifically Jasmine. CONS: -High rent. -Water and sewage expenses are high each month and there are so many fees! This is my actual bill breakdown: *Allocated Water Service: (11/4/2018-12/3/2018) $8.36 *Water Administrative Fee $4.25 *Allocated Sewer Service: (11/4/2018-12/3/2018) $13.70 *Sewer Base Fee $2.18 *Trash Fee $10.00 *Stormwater: (11/4/2018-12/3/2018) $0.25 *Water Base Fee $2.40 *Grand Total????? $41.14 - ARE YOU SERIOUS???????? -Very thin walls, I heard my neighbor having sex at 2am because we shared a bedroom wall plus music, tv, even the toilet flushing. -I could hear a dog barking everyday below me. -Management is nice but 100% useless, resolved ZERO issues. -Dogs run around the building without a leash with no enforcement. -Building is non-smoking but there are people that smoke both cigarettes and marijuana all the time, you can smell it in the hallways. -Coffee machine is broken 75% of the time. -Hallways always have debris. -Trash rooms are filled with trash instead of being broken down and thrown in the dumpster on the 1st floor or just left in the room because people are too lazy to throw them down the chutes. Expect pizza boxes, trash bags too large to fit in the chute, furniture, big boxes, lamps, everything is possible to find in your trash room so you can't open the trash room door and have the ability to discard your trash. -Paid $250/mo for a designated parking space that was often occupied by guests, contractors, random people with no way of having them be towed because a tow truck is physically unable to get into the garage. -Dog rent is $50/mo. -Pet deposit is a non-refundable $500. -Move-in fee is a non-refundable $250. -Monthly "free" events with only 10-20 residents attending including their guests, sounds great but you're really paying for this because of the high rent GreyStar charges. -Gym is basic. -Rooftop is basic. -No pool. 1 BR Monthly Cost in 2018-2019 estimate to give you an idea: -$2023 rent (my rent was lower than most because of the escalation from the original rent from Bolger) -$250 parking -$50 dog rent -$40 water/sewage -$50 electric -$100-150? depending on your internet/tv service There are too many places to rent in DC to rent here, The Bates Motel. And the photos that they posted aren't accurate.

Big picture: I strongly discourage anyone from living here. West End Residences has low-quality…read moremanagement for a high-priced neighborhood. However, I'll give a balanced review. The best part of living here was its location near Foggy Bottom, Georgetown & Dupont Circle. The worst part was that my unit gave me many problems (mold following a water leak, food dispenser not working multiple times). My background: when I lived here, management changed from someone who was responsive to someone who was not. Unfortunately, with the unresponsive manager, I experienced water damage that leaked from my ceiling. The damage led to mold in my unit (I was reimbursed for the days I could not live in the unit only after sending a demand letter to the manager). Pros - Move-in was smooth (loading dock and elevator available), yet no one works there on weekends, so plan your move-in on a weekday if you choose to live here - Coffee machine in lobby (when it works, which is most of the time) - Lots of trees and flowers nearby. Georgetown's Rose Park & N Street Tennis Courts are walking distance - ‍Walking distance to Trader Joe's, Whole Foods, the George Washington University, the West End Library, Starbucks & restaurants - Metro accessibility: walking distance to blue/orange/silver (Foggy Bottom) & red lines (Dupont Circle) + buses nearby - Business center has a PrintWithMe printer( free black and white printing. Pay for color printing) - ‍ Fitness center that has the essential cardio and weight equipment. Small sized gym, yet it has natural light (the gym can fit 8 people. Gym can become smelly sometimes) - Responsive maintenance team - Residents were helpful to each other by sharing updates/asking for assistance in a tenants-only WhatsApp group chat Cons - The property manager failed to communicate promptly with residents during a weekend water damage crisis. After my apartment (and several others) experienced significant water damage, the apartment manager took several days to communicate with tenants. I had to relocate for six days. This failure to communicate is the top reason that I would not recommend that anyone live at this Bernstein Management property. - Old key knobs. My key hole once broke when trying to lock the door. They give you two keys, yet there's no receptionist, which means if you lose your key, you need to call an emergency number and pay for a replacement key - Loud air conditioner and washer/dryer. Freezer occasionally makes a loud buzzing noise - ‍ Kitchen fan is not super powerful. We accidentally triggered our room's fire alarm while cooking steak. The alarm stopped on its own within 10 minutes - Resident is responsible for Wi-Fi, utilities and a trash fee - A very disorganized package room was a consistent inconvenience - No recycling trash chute on each floor (there's a small bin instead). You have to take big recycling bags and broken-down boxes to the trash room yourself - The walls in the bathroom and den are thin, so I can hear my neighbors sometimes - Occasional water outages for a few hours per outage (maybe a few times per year) - No substantive social events (they held an omelet event once or twice per year). Good to know - You receive two sets of traditional keys + key fob for front entrance - No 24-hour receptionist (yet there is an emergency number you can call) - Business office accepted none of my amendments to my lease renewal. They were difficult to negotiate with when I requested a partial refund after I was displaced from my unit for six nights. - ‍ Near Francis Dog Park, Community Pool & Francis-Stevens Junior High School - Near a fire station, so you may hear sirens frequently - The immediate area has lots of hotels and office buildings nearby. If you face 24th St NW, light from the World Wildlife Fund (WWF) building may seep in at night. I bought curtains, which solved the light issue. You need to walk a couple of blocks east on N St NW for it to feel residential

Such a great place. Great location, wonderful staff and competitive price! Highly recommended.read more

Great building overall, but very slow to fix common area maintenance issues (front door auto-close…read morehinge regularly sticks or breaks, elliptical problems in gym for more than a year, rooftop furniture damage)

Loved living here! I lived here for almost 2 years (moved out summer 2018 to live with my…read moreboyfriend) and loved the location. It is less than a mile to Dupont, and about 10 min walk to Columbia Heights and U Street metro. I lived in a studio, which was a great size for one person. The bathroom was amazing! Super large tub and great sized walk-in closet. Pros: -Location! You cannot best this. -Quiet: Meridian Hill Park is across the street, so minimal city sounds which was great -Package lockers: for a one time $20 fee, every package you order gets delivered to a locker which has a code texted to you. Very convenient and secure -Fitness center: not the biggest, but functional and it felt like it was never used -The office staff! They were always amazing and friendly and helpful. Once every week or two, they would have coffee and breakfast sandwiches and food set out for tenants which was always a nice way to start the morning; additionally, before I moved in, the office let me know my kitchen had flooded. They not only let me access a kitchen in an unoccupied neighboring until mine was repaired, but also took off from my rent that month to apologize Cons: -Amenities weren't the best, but it's an older building so don't expect a rooftop pool or clubhouse. You at least don't have to pay that extra fee -Small galley kitchen -Older building: I never had a problem with mice or bugs though -No central AC: my window unit was pretty good though