I previously left a positive review of this property, but I'm updating it because of a serious,…read moreunresolved safety issue and a significant decline in management quality.
For about a week and a half, an individual has been engaging in visible drug use directly in front of the building, moving progressively closer to the main entrance over that time. I personally witnessed her using drugs outside the building on multiple occasions. I reported this immediately to the concierge team, who contacted police, but was told that because she was on the public sidewalk, officers couldn't take direct action. Since then, I've called the non-emergency police line nearly every day, contacted Arlington County Health and Human Services, and reached out to PathForward directly. I've kept the concierge team, the property manager, and the regional manager updated throughout.
Despite this, the issue has continued with no resolution. I escalated to the regional manager, Peter, hoping for a different outcome, but received the same responses I'd already gotten from the property manager, Justin. Several other residents have told me they've emailed both Justin and Peter about this same issue and received what appear to be identical, copy-and-paste responses, with no actual change. For a company that manages more than 80 properties in the national capital region, I find it hard to understand why this hasn't been resolved.
This building is marketed as luxury, smoke-free, and safe, but that hasn't matched my experience recently. I've asked repeatedly about upgrading the gym and have gotten vague, non-answers each time, and I regularly smell marijuana in the gym despite the smoke-free policy. The property also advertises itself as Airbnb-free, but I originally found this building through an Airbnb listing; when I asked management about it, I felt the answers I received were inconsistent, which is part of why I've continued to raise safety concerns here.
Management here also hasn't handled building access well. On one occasion, a homeless individual gained entry at 3 a.m. by repeatedly calling different units on the call box until someone let her in. She fell inside, slept on the foyer couch, and urinated on it.
Overall, since Bridgett, a concierge staff member, moved on, the day-to-day handling of issues at the front desk has declined noticeably. Issues that used to get handled promptly now go unresolved for weeks. I can't recommend this building until Justin and Peter demonstrate they can handle safety and maintenance issues effectively.