Dear Neighbor,
A Maren/classic concierge employee Nicole Thomas accompanied a man, Adil Baich, who is not and has never been a resident, up to my floor and personally gave him access to my home via the Latch App "Maren Night" (please check your latch app history to see if you too have been victimized)- without my approval nor my knowledge. She, Nicole Thomas, claims the reason why she let him in was she recognized him & simply gave him access to my home since he gave her the name on my lease, but the name on my lease is not the name I go by ANYWHERE. She never checked his ID, nothing. All of this is on CCTV from Maren's own surveillance cameras.
THEY ROBBED ME. Cash and cheap jewelry they must have thought was worth something. My then 5 year old son and I were not home at the time, but had we been, I'm absolutely certain much worse would have happened. I narrowly missed the intruders by mere minutes. MINUTES.
I discovered last month (while attempting to pick up packages) that she, Nicole, still works the front desk at Maren. I was absolutely dumbfounded. She apologized for breaking into my apartment & then later laughed about breaking into my home and had the audacity to accuse me of harassment after I verbally admitted I couldn't accept her apology. (I captured all of this on video, mind you). I was mortified she still works here.
Maren, a Kettler owned company, is refusing to take ANY responsibility, as is the concierge company Classic Concierge. I will be suing them for gross negligence in the near future as they refuse to reimburse me and change their protocols for all current and future residences.
Please safeguard yourselves and your family, children & loved ones. DO NOT LEASE/RENEW YOUR LEASE HERE. I now sleep every night with my door barricaded.
This is the most unsafe building I've ever lived in, despite their efforts to push the facade that it is indeed extremely secure. Please, if you do live here, demand changes to their 'safety' protocols, as they've clearly demonstrated, there are none set in place which safeguard tenants who live here. Demand better, demand more. Everyone deserves to be safe in their own homes, apartments, flat, condo or even a tent. EVERYONE. We pay a premium to live here. It is the last place I believed I would be robbed and have my safety compromised.
Help me push for a change in protocol. My experience and voice are not enough. Maren nor any Maren employee/third party employed by Maren should give anyone access to our homes (who is not on our lease). Safeguard yourselves and demand that ID be checked, or a simple pin or password given in order to gain access to your apartment home.
I am still absolutely terrified of basic living experiences & sounds in and near my home. I haven't had a proper night's sleep since September.
If you don't live here or are considering renewing your lease, I recommend looking elsewhere. PLEASE look elsewhere- this experience has been a nightmare I've had to live with daily. Management has been horrific to deal with, but for any of the little things they've done to "help" I've been extremely grateful, even buying them a case of beer. This experience has quintessentially changed my personality and how I am as a human. How I act, how I think, how social I am, my sleep, my peace, etc. I shudder thinking whom else this has happened to or could happen to. read more