My storage unit was broken into (there are constant robberies at this property), and everything inside was stolen resulting in thousands of dollars in property losses. What makes this even more disturbing is that the storage room requires both a key fob to enter and a key to unlock each individual unit. I contacted the police and filed a report, and they found no signs of forced entry on any storage unit except mine. I'm the only person who knows which unit is mine (outside of the building management), and I keep my key fob and key on my car keys, which are on my person at all times when I leave my unit. This robbery makes no sense. Somehow, the only key provided to me by the leasing office opened my storage unit, and everything inside was cleaned out. The fact that no one without a fob or key should have been able to access the storage room makes this situation feel suspicious -- almost like an inside job. To make matters worse, management did not review any security footage and showed no urgency in trying to help or investigate what happened. It's deeply unsettling to live somewhere where your belongings can vanish from a "secured" storage room that supposedly only residents can access. On top of that, you can expect an automatic rent increase of $100-$200 every year, regardless of your lease experience or the condition of the property. They offer to "negotiate" the mandatory rent increase to create the illusion of being diplomatic, but any new offer is insignificant. And if that weren't enough, my pregnant wife was screamed at by the lead leasing associate and was recorded by their phone's camera without consent. Completely unprofessional and unacceptable behavior. This entire experience was stressful, invasive, and incredibly disappointing. Between the theft, the lack of accountability, the rent hikes, and the disrespectful management, I strongly urge anyone considering this property to look elsewhere. read more

I live in this building and I'm extremely disappointed. I no longer feel safe here, and it's made me anxious and stressed. A few months ago, we rented some storage units in the building to store important items, including my baby's stroller, toys, a new couch, a baby chair, and other essential belongings. We simply didn't have enough space in our apartment with all the baby things. Shockingly, someone broke into our storage unit and stole everything. Only my husband and the two building managers knew about the unit. We reported it to both the managers and the police, but nothing was done--and nobody seemed to care. This experience has left me feeling completely unsafe. What's next? Will my car be stolen? Could someone break into my apartment too? If the building can't protect something as basic as a locked storage unit, how can residents feel secure? This is absolutely unacceptable. The building is not safe, and the management's lack of action shows a complete disregard for residents' safety and peace of mind. read more

Expect a mold infestation and the building to allow it because they ignore complaints . Great location though ... read more

Lofts 590 Apartments - Mold mold everywhere ! - Apartments Near Me - Arlington, Virginia

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Easy viewing leasing process! We are so excited to move in soon! We went and saw this apartment three times, each time was easy and they answered our questions. read more

It has been nearly two weeks since the garage door has been propped open 24/7 with zero explanation or emails from management. They told new residents it is because of recent paving, which has been completed for a week now. A few months ago, there was an armed carjacking in the garage of The Aura right across the street, and it happened because their garage door was propped open for an extended period of time. There have also been several carjackings in Pentagon City and Crystal City alone in 2020. And yet, they recently raised our prices to $125 for the parking garage, probably using Amazon as an excuse. Considering they already had break-ins in the above ground parking lot a few months ago, you figure this would be a priority. Management refuses to communicate with its residents on major works and does not prioritize the safety of its residents. Do not live here. read more

Lofts 590 Apartments - 2 weeks of a broken garage door with no explanation from management. - Apartments Near Me - Arlington, Virginia

One of the best location around here. Close to Costco and Pentagon. So, expensive. But it is too small for me. Not enough storage. The kitchen has many shelves and is cool. The gym is small too. You can use the swimming pool of next apartment. That is big enough. It is clean and the staffs are nice. But the space and price... Military discount is not that big like other apartments. read more

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1/19/23 leasing office failed to assess the quality of customer service. We arrived 4 minutes before our scheduled appointment. The unwelcoming rude hostile leasing office lady came out saying for us to stay out there until the scheduled time and shut the door because her lunch was not over yet. Minutes after had past the scheduled time, the leasing lady has not yet come out to meet us. We then became no longer interested in the place and departed the building due to the horrendous inappropriate experience, we encountered with the lady. This indicates unprofessionalism at Loft 590. Re-evaluate your leasing office team and re-coach them on their customer service. if not, it may be fatal for your business in the future. I hope future customers don't go through the horrifying experience that we had. read more

I've lived here for a long time and there's so much about this building that I love, but I have turned really negative in the last year or so because the dog poop situation is out of control. A few years ago, they started to allow more dogs than before. Now I encounter dog poop in the hallways and stairwells on a regular basis. Sometimes when I come home from work in the evening, the dog poop that was in the stairwell is still there from the morning. I don't see dog poop every day, but often enough -- over a long enough period of time -- that I can confidently say that the building is not managing the situation. When I check the building's online message board to look for things people are selling, there are so many notes from people who are also frustrated about the dog poop. Management would probably say they care, but they clearly haven't addressed it. read more

Great Location!!! Close to everything you need and a short drive from DC. Negeste and Asefa the Concierge are top-notch, both always go above and beyond. My daughter loves them! Maintenance is always timely and a great help. read more

I have lived her now for about 3 months and have had no issues, the office staff is kind and helpful, especially the concierge Asefa! He is always so friendly and takes the time to ask about your day when you come through the lobby. He is consistently helpful with packages and so nice! I would recommend living here to people I know read more

Pros: A nice concierge and maintenance staff. Close to several metros. Cons: The garage doors never work properly and are constantly left open, which is a disconcerting security risk. Noises... due to the unique "loft style" architecture, noises reverberate very easily throughout the apartments. A pin drop in the apartment above you sounds like a gun shot below. Since they are wooden floors with no concrete divider, it can be especially annoying when, say, a dog above you likes playing with bones and chew toys at three o'clock in the morning. Every night. Not recommended if you like sleep or sanity. read more

Lived here for nearly 3 years out of convenience. The first year was incredible. Then they got a new (lazy) property manager and the building went downhill. The elevators are broken or not functioning 60% of the time. The gym is pathetically small. And the pool actually belongs to crystal towers. Now that being said, great kitchens and spacious apartments. BUT with all the new buildings in pentagon city you should shop around. Oh and be careful with move out. All the standard stuff they're supposed to do for new tenants (paint carpet clean etc) - they pass that cost on to the tenant leaving. $500 to paint ! read more

We love living here. The garage door breaks on occasion but you can always get in, and they will fix it as soon as humanly possible. Never had issue parking my car outside after I decided to save money and not park in the garage. Elevators do go out occasionally but never enough to complain. The building is only four floors tall, so we usually take the stairs anyways. Everyone that works here is the absolute best. No apartment complex is perfect but everything always gets fixed in a timely fashion. We have only seen 1 bug in apartment when we first moved in. Lofts sent someone that week to spray our apartment, haven't had an issue since. Cant beat the price, location and the quality. read more

Incredible location and value for this area. The staff is A+! They are responsive, kind, and very service-oriented. Manager is wonderful-- GREAT with quick communication. The complex is SO CLEAN! Every morning the housekeeping team is in the lobby, each floor, etc. I feel safe, secure and am very happy with the location in this smoke-free, tobacco free complex. Thrilled to have moved here! read more

Please reading what I wrote before you wanna live!!!!!!!!!!!!!! Their attitude is so bad! Last night I came there, my friend inventing me and he wants me to live in the lofts. I was sitting in "click cafe" wait for my friend. But the lady at the front desk kicks me out with rude manner! She said only a resident can enter and I must leave! She said I cannot stay in lofts within a minute! I had never seen such an agent like that I pray to god I will never live there. Lofts 590 is good at old time, but it is bad now! read more

Relatively expensive although not the highest rents in the neighborhood. Strange shapes for many apartments which means aged to use square footage. Seemed very noisy to me while I visited to look for an apartment. They must be pretty full because the leading staff appeared to often be off of site during usual business hours. read more

Just moved in at Lofts 590 Apartments and I am very much in love with my apartment!! The ceilings are over 9ft tall, tons of space and storage, love the concrete floor, the beautiful windows, and I can walk out my front door, off my patio, and be on my way! No waiting on elevators or taking the stairs. The application process and the entire move in experience has been truly a breeze. The garage, and my individual reserved parking space, is much nicer than I imagined! Front desk staff is around 24 hours and I have met each person and they are soooo friendly. I couldn't be happier to be in Pentagon City and definitely made the right decision to live at Lofts 590! Very convenient and walking distance to many shops and restaurants. Can see myself living here for years to come! read more

Me and my dog Fenway loved living here. The staff was super friendly and responsive. All repairs were done within 12 hours of submitting. The location is great and has lots of shops and food within walking distance but also quiet in the evenings after work. The only downside was the gym was a bit small, but there are a lot of great parks and bike paths extremely close and that kept me active. I recommend to anyone looking to live in Pentagon/Crystal city. read more

One of the best places I've had the chance to live at. I lived here for 2 years and the staff is phenomenal, Concierge staff is very attentive (Negeset, John, Bryan are great), Jose fixes everything timely, management is very responsive. The apartment finishes are like no other in the area. You get your monies worth living here. If I returned to the Pentagon City area, this would be my top choice! read more

I love Lofts! After living in several Arlington apartments the past few years, this has been the best experience to date. The finishes of the apartments here are unique- from the concrete floors, to the industrial-feeling kitchens and bathroom- this is not your "typical" Arlington apartment. The location is really walk-able to everything you might need including Costco, Whole Foods, and some great restaurants. And lastly, the entire team here is friendly and responsive. They have truly made my place feel like home. A special shout-out to the concierge Negeset, who greets me and my dog every day with a smile! She is the best! read more

this place is pretty awesome ... the staff at 590 have definitley treated me very well over the past 2 years. I recently purchased a new car, and the staff went well beyond the normal level of service to accomdate me during the process of acquring a parking pass. particular staff members trevor and floating manager Amy was very helpful and followed up with me at each step of the process. from getting me a temporary pass and leaving the pass with the receptionist for me to pick up after work, to emailing me update for my parking space reservation. and the follow ups just really made me feel that these people actually care about their residents. I couldn't be more satisfied ... and just for the record, i complain about every thing ...so this is a bit new for me read more

Lofts 590 is by far the absolute worst apartment building I have ever lived in. What lofts 590 won't tell you is that they have a major pest infestation. I had cockroaches in my own apartment within the first month of living there. Management's response was for me to wait a week for the orkin guy to come out on his reoccurring weekly treatment visit. I've never heard of a place that has a weekly standing pest control treatment - clearly they have a major issue they can't control and are not making their residents aware. Which leads me to wonder how many health code violations are going on without resident knowledge? During this entire ordeal having my apartment infested with cockroaches I was told by local management that "we can't help you" and "you'll have to wait and deal with it". So I contact corporate headquarters who sent me over to Corey at the DC office who never even responded to my concerns. He had his assistant call because "he was too busy to deal with this small issue". Great to know that's how Equity Corporation treats their residents. Local management is a complete joke. Sarah the "property manager" is complete inadequate and under qualified for any management role. She is constantly rude when you try to approach her with concerns, will not return any emails or calls in a timely (24 hour window) manner. During my many calls with Gideon, who at least pretended to try and help, I could constantly over hear her in the background saying "well I'm not helping her" and "she'll just have to deal with it". I waited so long to write this review for fear of retaliation. Which clearly was the correct move because when a renewal offer became available they increased my rent by 7%. The reasoning for this extremely high rent increase I was given was for "inflation purposes". I asked other neighbors who lived here - not a single one of them had the high of a rent increase I was given. By far the absolute worst place filled with coach roaches and disrespectful management. Not only was Lofts 590 a colossal disappointment but Equity was as well. I tried to talk to local management (zero help), DC Management (zero help) and even talked to national management (again zero help). I will never live anywhere associated with Equity ever again and I will advise every single person against it as well. read more

Moved here almost two weeks ago, I came a couple times to view apartments before making a decision. The staff was very friendly and helpful with the whole process and it was very easy to apply and manage my Equity account with them. I love this area and I'm so happy I was able to snag an apartment here! I feel very safe here; they have a 24 hour concierge, which is a nice comfort for someone like me who works very late. All of the neighbors I've run into are very friendly and seem happy to be here. I love my giant windows, the natural lighting was a big must have for me. The kitchen is lovely + plenty of storage, sink has a disposal, appliances all work well and are up to date. The laundry is conveniently located in the bathroom. My tub is HUGE, honestly such a luxury to come home and soak in it. I did have a small problem with my drain being clogged but I put a maintenance order in and it was fixed the next day. Maintenance was very fast and definitely care about their residents, before leaving me he asked if I needed help with anything else. My floor plan has a den which I LOVE, the sliding farm door is a very sweet aesthetic! Nice sized rooms, carpet in the bedroom was new and fluffy. I really have no complaints, occasionally I can hear my neighbors upstairs but it's rare and understandable being in an apartment also with hard flooring, nothing out of the ordinary. If these aren't luxury apartments, I don't know what is. Hoping to still be able to afford living here after the Amazon HQ is finished. read more

Excellent apartments, staff, furnishings, and location. I have been a resident of this building for the past year. I am in a 3rd-floor 1 bedroom apartment facing Fern St, laid out with cork floors and a kitchen island. The apartment door staff are incredibly professional and friendly. They function well as a team, so you can confidently leave your keys with one doorman for a visitor arriving in the evening. The new apartments are in very good shape, with well-designed layouts and new appliances. Maintenance has been very responsive, and the few issues we've had have all been both minor and quickly resolved in usually less than a day. The occupants of the building are friendly and courteous. Although there are many pet owners, the elevators, walkways, and corridors are always spotlessly clean. I would recommend this building without reservation to anybody looking for a place within easy walking distance of either the Crystal City or Pentagon City Metro stations. Here are a couple reasons you might NOT want to live here: * The athletic facility is very tiny. If you don't have a gym membership somewhere else, this might not be the place for you. * This isn't the cheapest building in the area. If you're on a very restricted budget, you'll be able to find cheaper. * This isn't a high-rise. The building only goes to 4 floors. If having a high apartment is a priority, there are a number of other buildings in the area that will satisfy this critera. A couple of benefits you may not be aware of: * This building is right between Pentagon City and Crystal City Metro stations, with good access to Pentagon Row, Costco as well as the 23rd St restaurants, and the Crystal City mall * Obviously, the building is very pet-friendly * Cork floors, these are a great alternative to carpet * Nice kitchens with gas ranges and amazing shelves and storage space read more

Please for your own peace of mind and wellbeing, avoid moving in here. Need to know info: --The management is made up of uncaring, rude personnel who only care about making a buck. --The rent is astronomical considering the space and treatment you will receive. It also increased significantly each year. --The amenities are not worth it - the "gym" is more like a large closet and is full of old funky equipment aside from being a claustrophobic space to begin with. -- The garage doors are often broken and either left unsafely open or you cannot get out because everyone is using the same door both in & out (again, unsafe!). -- The pool is fine, but they run out of pool passes before the pool even opens so if you miss out you're screwed. -- Parking is 1spot per apt and $100/month - pretty normal for the DC area. But there used to be free guest parking but again, to make a buck they've rented those spots to another building so there is nowhere for your friends or family to park. -- The lease terms are non-negotiable and extremely rigid, once again so they can make the most $$ possible out of you AND potential new renters- ie: there will be an overlap of when we have decided to move out (good riddance) and someone else moving in yet they insist we still pay the overlap, even while they make even more money on someone else living there...? --one plus: the front desk personnel, while pretty clueless overall, are pleasant and usually around. They hold packages for you at the front desk and send a courteous email to let you know when they arrive. -- The last straw is that our unit suffered water damage a couple of months ago bc the guy upstairs' water heater burst while he was out of town. There was nothing done at first to remedy the water that was pouring through our ceiling, soaking our furniture, carpet and belongings. Then they ripped up the bedroom carpet to "dry" it out with huge fans which proceeded to blow carpet funk all through our space. GROSS. No professional cleaning offered or completed, and then they SEWED the same old (& now formerly soaked) carpet back together, leaving seams in the middle of the floor, not to mention whatever mildew or other funk might now be growing there. -- The "cork" (aka laminate) flooring looks nice when you first move in but are nothing more than dark colored laminate flooring. And in our case, with the water damage is now peeling up and there has been no interest in fixing it on their end even if we did resign our lease. Lastly the ceiling is now damaged in two places that has been sloppily patched and looks awful. I could have done a better job myself. When I addressed the damage with the leasing office they stated that it didn't influence our lease terms because their "guys could fix It all in a matter of hours" once we move out.... Well that's interesting considering the half assed approach that was taken to repair it WHILE WE LiVE THERE! Thanks for nothing, 590. Can't wait to get outta this place. Spend your $$ ANYWHERE ELSE. Ps you can get a great townhouse just down the road with 2-3 bedrooms for the same cost as a silly 1 bedroom apt in this "lofty" overpriced building. Not worth it. Pss. Don't even consider breaking a lease -- they will not work with you and will charge you upwards of 1 AND a half month's rent that literally goes into the ether. Just again bc it's all about squeezing every dime out of residents and wherever possible. read more

Hope you enjoy walking up and down stairs! This building only has 2 elevators (and 1 freight elevator) for the entire building which houses hundreds of people. These elevators are EXTREMELY slow. I've been on faster elevators in buildings built in the early 1900s. Not only that, but I've lived here over 2 years and the elevators are CONSTANTLY down and broken. There has rarely ever been a time where all three work. As I write this post, both elevators are down once again. There has been times when all three were down. The maintenance of this building is terrible. The garage door is always broken and left open for thieves. (Drive by and see the exit only garage wide open, long after cars leave, never closing - see old reviews from 2015 that also mention this!) There are no amenities and the "gym" is a leftover studio apartment with three treadmills. The walls and ceilings are like paper and you hear everything around you. I'm moving out ASAP! read more

Lofts 590 Apartments - A weekly thing here... - Apartments Near Me - Arlington, Virginia

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Lived here for 2 years and was sad that I had to relocate for school reasons. I will truly miss living here. Pros: -Great location, right next the the mall, Pentagon city metro, Costco, Pentagon Center, UPS, 711, Harris Teeter -Very, very clean. The cleaning staff is always polishing this, vacuuming that. Have never in two years seen the place looking anything short of spotless. -Very nice front desk staff. Always greet you with a smile, any interactions I've had with them have been positive. -I lived in one of the lofts. Modern design, big spacious kitchen, lots of windows for natural light, big mirrors in the bathroom -Reading some of the reviews, some people thought the gym was too small--I didn't feel that way at all. I guess it depends on what you're looking for in a gym. I just needed somewhere with up-to-date cardio equipment that was clean and that I could access 24/7. I was perfectly content with the gym. -Elevators were in good working order, and there's enough of them that you don't wait a long time for one. Cons: -Pricy (Bad in the sense that it's expensive, good in the sense that most people that live there are professionals and not loud undergrads etc) -Business center computers aren't regularly maintained (no paper in the printer, mice not working, occasionally a computer will straight up not work) -Dealing with the maintenance team varies. Sometimes it's totally fine, other times you dread it. When we first moved in our dishwasher was malfunctioning. When they couldn't fix it, they just switched it out with that of an empty apartment (overall doesn't really solve the problem...) When that one didn't work either, they finally got us a new one, but it took months for that to happen. Overall I would recommend this place. read more

Great location and the apartments themselves are well-maintained and modern. Sometimes noise from the neighbors above can be an issue, but that is relatively rare. The gym is small, but is rarely in use so its not hard to grab an elliptical or treadmill. The pool is one of the best i've seen at an apartment building. They are also pet friendly. Maintenance is quick to address any problems. The rent is definitely on the higher side of the area, but I feel like you get what you pay for here. read more

Outstanding complex. Location can not be beat. Staff are outstanding and work hard to ensure you are comfortable. Although we lived here for less than a year we were very happy. First and second shift Concierge Lisa and Negeset are a pleasure, taking care of you with such kindness and professionalism at all times. Manager Sarah is second to none and is so dedicated that she lives on the premises. Leasing Consultant and future manager Gideon is on top of everything and always willing to help. Maintenance supervisor Jose is johnny on the spot and knows his trade very well all the while being humble and responsive. Thank you Lofts 590 for making our time in Arlington comfortable and relaxing. read more

Renter Beware! I highly recommend you stay away from this property. Crystal City and Pentagon City has so many other buildings that are better than this place. After living here for quite a few years, I have seen this place go downhill. They charge just as much rent as the surrounding properties with little to show for it, such as the amenities. The gym and lobby is so outdated, yet they increase rent year after year and don't bother to update the facility. Every hallway stinks like the trash chute. The elevators are down 85% of the time and take forever to get repaired. Also, there is dog poop everywhere near the parking lot. The property manager barely responds to inquiries and fails to take action on important matters. The benefits: nice concierge staff Mon-Fri. Maintenance is good and repairs things quickly. read more

This apartment is great if you have a dog! Not only are they pet friendly, but they actually truly love the dogs. On a side note, there are a LOT of dogs who live in the building so if you do not love dogs, this place is probably not for you. Honestly. Also, the resort style pool is a wonderful getaway in the summer. You are only 5 minutes walk to the Crystal City or Pentagon Metros. The concierge keeps the place safe and they are always welcoming.. I would absolutely recommend this building to any dog lovers out there! read more

Avoid moving here. The cons outweigh the pros, so consider your decision very carefully. Before you move-in, everything appears perfect. Once you're here, you're counting down days to move-out. Pros: Front desk staff is very friendly. The location is fantastic. The business center is convenient (free internet and printing, but bring your own paper). My apartment faces the courtyard so I don't hear any street traffic. Ceilings are high which is pretty nice. Cons: As previous reviews mentioned, the rent is very expensive and the management is poor. My apartment was nothing like the one I toured, the carpeting is old, the kitchen counters are cracked and the laminate floor is coming apart by the walls. My a/c thermostat was broken and it took 2 weeks to finally replace (seriously, does the 79 F not tip off the maintenance guys on the first call?). Also, outdoor parking is so limited that there's a 3 month wait list so you're forced to get garage parking for $100/month. In addition (if that doesn't already sound bad enough), in case your direct deposit doesn't come in until midnight, you will be charged upwards of $300 in late fee by morning for late rent. I sent multiple emails to multiple people in the management to inquire about this and only received a response 3 business days later. Don't expect sympathy from this so called "community". read more

I spent nearly 4years at the Lofts 590. Unfortunately I had to leave, however I would recommend this property to anyone looking to rent a nice, commuter friendly place in Arlington. The staff is incredible which other than my apartment is why I chose to stay so long. JiRod, the property manager, always handled my arrangement with the upmost curtesy and professionalism. Negeset, the concierge, is the sweetest woman you will ever meet. Jose, the service manager, knows how to fix anything and everything. To the staff and neighbors you are greatly missed. read more

Modern, clean, and safe apartment homes. Slow elevators, very small gym, no clubroom/game room but very friendly staff, service requests competed on time, and amazing location. read more