Good: The apartment, itself, is as advertised; I moved here with my partner from Houston, site-unseen, and we were relieved to find that the photos were accurate. The sound isn't bad for a city apartment, the area is nice, the proximity to the metro is nice (though those environment perks can be found in any of the many surrounding complexes, which have apartments at similar prices). We have had some issues with fuses blowing and breakers tripping too easily, but maintenance is pretty quick to fix it (a day or so). You pay a lot for what you get, but that shouldn't be surprising because, again, they tell you your square footage and give you accurate photos before you commit.
Eh: They have been doing a lot of construction because they're renovating apartments (there are a lot of apartments here, so they had been doing that for the entire year I've lived there so far, and I don't foresee that changing, to be honest), though they keep it restricted to work hours. If you're a remote or work-at-home worker, I recommend going elsewhere (so maybe also hold off coming here if it's still the pandemic when you read this).
Bad: IN ENTIRELY NORMAL CASES, then, things are fine here. In fact, we had just renewed our lease this past month with the intention of staying for at least another full year. However, a sprinkler head broke in the apartment above us, and it damaged over 45 units, going all the way from the 18th to the 4th floor. As a resident on the 17th floor, we got quite a bit of damage. A flood damage company came into the affected units and installed a lot of industrial fans and dehumidifiers (I'm sure we are still responsible for the electric bill for this) that ran 24-7 for about a week (Sunday-Friday) and were so loud that I would have to raise my voice for my partner sitting next to me on the couch to hear me. When I called the management desk to get an idea of how long it would take for these fans and the renovations that follow to be complete, the man on the line (who did not state his name) was terse, angry, and whiney. He said, without me ever claiming that it was, that, "well, it's not OUR fault!" three times in the space of a short call. He also said, in a similar frustrated tone, that they "could not move any faster!" (I had not said that he should move faster--I had just asked for a timeline on when things would be back to normal). I was told, despite the fact that there were industrial fans and a regular parade of construction crews entering my apartment during the day to do demo work on the walls, that "there's no reason why you should need to leave your apartment." A 780 square foot apartment had to host huge extra machines, and all of the furniture had to be pulled several feet from the walls, so it was incredibly tight, impossible to work in (my office was closed due to the pandemic), disruptive, and concerning given the pandemic. On Tuesday, over half of the power in my apartment went out (affected the bedroom, sunroom, living room, and bathroom--only the kitchen seems to be completely fine). I called the front desk, and the person who answered said that they would send someone up right away. They did, technically, but they didn't repair the power--simply used extension chords to make sure the fans in the affected power-outage area could get power from another part of my apartment. At this point, my work and emotional state was so severely disrupted that I asked management if there was a possibility of us simply moving into a similar, open unit in the building. They said that I could, but I would have to resubmit my renter's application and pay all of the corresponding fees for a new resident, which feels ridiculous (it's over $500). We ended up going to a hotel for the week using my renter's insurance, with no help from complex management. As of today, Friday, the fans are out, so I called management to get an updated timeline about how long it should take to complete repairs and renovations (someone had said both earlier in the week and earlier today that an evaluation would occur later today). I got no new information, and the front desk could not tell me anything about my specific apartment. When I asked if the power was back on, they said that I would have to physically go check myself. I did, and it was still out. Additionally, the musty, moldy smell was incredibly strong and discouraging. I immediately opened all of the windows and returned to the hotel. I'm still not sure how long this will take, if the mold will be a lasting issue, or whether management will be in any way more helpful moving forward. The one relief in all of this is that I happened to sign a month-to-month lease this year, despite intending to stay for at least a year. I've been looking at surrounding apartment complexes to keep my options open. I recommend that anyone who is looking into this complex physically visit any apartment to make sure that it is not moldy or water damaged. Or just go elsewhere. read more