Been here twice and both times it was outstanding! You can normally walk in and get an appointment…read morebut reservations are suggested. It is super clean, very quiet and each spot provides a degree of privacy. Coming from the US the prices are impossible to beat!

A few months after my last review, I decided to give them another chance and things were going well…read moreuntil I made an appointment here to treat myself for my birthday. Secretly my partner went in the day before and paid for it plus left a tip, telling the guy to let me know afterwards it was taken care of. I attended my appointment, the foot reflex good but decided I would not do a massage again. The beds are separated by curtains so you hear everything others are talking and it's not very relaxing. On top of that the lady didn't understand English very well and didn't have good technique. After my appointment finished I paid for it and went to see my partner. He asked how it was and I let him know it was ok. He asked if there was anything more. I said no I had my appointment, paid and left. Then he told me he actually paid for it even left a tip! I immediately contacted the establishment and the owner/manager looked into it and said oh yeah sorry about that and actually laughed. I was furious! I let him know it wasn't funny and would be coming back to get a refund since they double charged me. When we showed up the owner/manager said he could just refund my card so I didn't need to come back. My partner let him know that they ruined the surprise and it was bad business to double charge customers. The owner/manager apologized but didn't really seem to care. Sadly this was the last straw for me. If a business tries to pull one over on a good customer that attends each month and try to get away with double charging then not be sincere or even attempt to rectify an upset customer, well, they do not deserve my business. I frequent reputable places that treat their customers with respect and consideration.

I went here for fire cupping to see if that would help some anxiety, insomnia and inflammation…read moreproblems I was having with a good detox and was not happy with my experience. I told the therapist that it was my first time doing it and was nervous, she didn't tell me what to expect and it was a bit nerve wracking. During my session I felt something in my mouth and pulled out a CURLY NASTY HAIR (if you know what I mean!!) and nearly gagged. I will say the treatment did seem to help me physically and was affordable but I won't be returning due to the bad hygiene of this place and overall experience from my session.

I enjoyed the first few times I'd been here for reflexology. Then I booked an acupressure and…read morereflex together on the recommendation from the owner. She called me the day prior and asked me to change the time and although we had this booked for 2 weeks and I was busy, I rearranged my schedule to accommodate her. When I showed up for the appointment she tried to hand me off to another guy that I wasn't comfortable with. When I said I wouldn't she made me wait 10 mins while making calls and then performed my massage, missing parts and just skimming over other sections..The 50 min appointment turned out to be only 40 min. Then she tried to scam me with only doing 30 mins reflexology plus a 5 min foot soak. It is supposed to be 50 min as well. When I asked her why it was short, she tried to give me some bs that the last time I was there longer. WTH is that?!! I'm not stupid, I can tell time! I was only there 1 hour and 30 mins including the time for me to get dressed and undressed plus use the washroom.. 2 x 50 mins = 1 hour 40 mins so I definitely felt ripped off and will never return again. Also she answers the phone in between and runs out to see people so that is not acceptable and cuts into the treatment time. There are much better wellness places that actually give great service and don't skim on the time. PS she requests to be paid in cash too hmmm

All the reviews citing scam are true, lol. I booked a couples massage with them -- one RMT…read moreconfirmed right away, but the second never did. As the date got closer and nothing was confirmed, I had to cancel so I could find another place. They claimed they only place a "hold" on your card, but that's not true -- they fully charged me immediately. A refund wasn't issued automatically, so I emailed them. Instead of processing it, they kept pushing me to reschedule. I had a bad feeling, so I said no and asked for a refund. That's when they went completely silent and stopped replying despite multiple follow-ups. I ended up calling my bank, reporting them, and disputing the charge. Funny enough, almost a month later they finally replied with: "It's understood you prefer a refund and are happy to oblige, sorry the team didn't get to this sooner causing a disputed action." So clearly, they only respond when there's a bank dispute involved. My guess is most people don't bother calling their bank, and those people just lose their money. Let's just see if I even receive the funds. Do not give them your money!!

THEY WILL TAKE YOUR MONEY AND RUN! I booked a therapy session for my team for vet tech week back…read morein July! I checked every few weeks to make sure my reservation had therapist assigned to them. Last week, we still only had one therapist. I tried to call there so-called customer care line (which is a HUGE joke because you will never get a person on the line) to confirm our reservation since I have not had one single bit on communication with this company since they processed my $560 credit card payment! Day of the massage I go back to see what time I had down for the therapist to be here...there is NO THERAPIST ASSIGNED TO MY RESERVATION! Nothing except a rebooking note. Like I would ever try to rebook with a company that has such horrible customer service. This was suppose to be part of my teams gift and it was ruined by this company's greed and lack of professionalism. As it is Friday, it is too late for me to rebook with another company and that is IF I can get this two bit company on the phone long enough to get my money back. Do yourself a favor, do not schedule with them. They will take your money and RUN.