I have been coming here for over a year and am highly satisfied with the service. The workers are…read moreall very kind and definitely are willing to go above and beyond to make sure you are happy with their work. If I ever feel something off with my car, they always find time to squeeze me in and give me a prompt diagnostic report then do not hesitate to plan a date to fix it. At Veenstra's, they will drop you off and pick you up at any place desired while they work on your car. There is also a nice lobby where there are various coffees and comfy seats. I highly recommend Veenstra's because they are kind, prompt, and willing to work with you! Awesome business!!

My car suffered a complete front end failure this morning. I had it towed it to Veenstra's at 10…read moreand they had it fixed by 3 o'clock. Unbelievable. Same day. They even plugged it in to charge it while it was waiting for me. Wow. Just wow.

Mathew is super talented and help us get our vehicle back in great shape the level of excellence is…read morefar above the average shop! Mathew check everything out and gave us recommendations on what needs to be addressed right now and what is a need down the road! Excellent customer service and I would highly recommend this auto repair shop you will be glad you used them!

I've gone to Cascade Hills for years with Andy & Mark -- they were awesome. But my experience with…read morenew ownership was not good. Had my car in for an AC repair and oil change (using a jug of Mobil1 oil and a filter I provided). They overfilled the oil (used entire jug, vs. filling and checking). I asked why. The response was 'we filled it to the specs'; I pointed out that it never takes the full 5.1 quarts after a change; I've never needed more than 4.5 to get the dip stick level right. He then said that my dip stick was the wrong part and therefore inaccurate... not true. (I even checked the dipstick part to verify it was the right one.) I also called later and found that they will no longer accept customer supplied parts for repair, unlike Andy & Mark's policy.

I purchased a brand-new 2024 vehicle from Betten Baker Buick in January 2024, but the experience…read morehas been riddled with issues. The vehicle's mileage was inaccurately reported on an auto verification report, showing a discrepancy that made it appear as though the odometer had been rolled back. This discrepancy was entered by a dealership prior to my ownership, yet it has caused me significant problems, preventing me from selling the car. Potential buyers assume the odometer was tampered with, even though this error occurred before the vehicle was ever sold to anyone. In my opinion, the selling dealership should have taken responsibility for correcting this issue, but despite countless attempts to seek assistance--including speaking with new car sales managers, finance managers, and dealership sales managers--my requests were ignored, and the issue remains unresolved. To make matters worse, the vehicle was not properly prepped or detailed upon delivery. It still had plastic protective stickers on the sill plates, floors, and other areas. During the purchase process, the dealership presented a window sticker listing features that were very important to us, including a "tech package" with lane change assist, adaptive cruise control, and automatic rain-sensing wipers. However, during the closing process, they pulled the incorrect window sticker three separate times. After noticing the discrepancies, we insisted that the sticker being used be verified against the physical VIN on the car. By this time, they assured us that the features remained the same as originally agreed upon. Unfortunately, three days after taking delivery of the vehicle, we discovered that it did not include the tech package or the key features we had prioritized in our purchase. While the dealership eventually took accountability for their mistake, they refused to undo the deal, leaving us stuck with a vehicle that did not meet our expectations or match what was originally promised. The manager brushed off our concerns and offered an oil change and 12 gallons of fuel as compensation--neither of which we were able to redeem. This dealership used to provide exceptional service, especially under the care of a former employee named Mason. Since his departure, however, the quality of service has declined significantly. Betten Baker appears committed to service only until the paperwork is signed--after that, accountability and customer care are nonexistent. Yesterday, I was able to rectify the AutoCheck history. This took countless hours of my time with absolutely no support from Betten Baker. FYI, VP's and Managers will not return calls if you need help outside something that benefits them. ​

Robert Chapman at the Coopersville location has been been extremely friendly, helpful and…read moreprofessional. Anytime I have ever needed anything (big or small) he has been there to assist me and would recommend him to anyone. Steve Bush.

Jake and Gannon are your guys to see. They were super helpful and fast. Found me a place that would…read morework with my credit. There cars are very nice and great priced here. I recommend buying a car from here. Amazing service. Extremely friendly and kind

Levi was extremely helpful when my daughter bought her first car. She was pretty overwhelmed…read more After looking at a couple of other dealerships, she was more comfortable at Paris. They walked her through the whole process and put her completely at ease. We will be back for sure. Rosi C.

Took my car there and didn't worry based on all the reviews. My car was making a noise at low…read morespeeds and when stopping. They got me in about a week after I called. They got the car "fixed" quickly which was great. However they claimed it was something loose with my parking break. I barely drove it down the road and noticed nothing was different. So I took it somewhere else and got it sorted. When they called they mentioned that the problem could be something else but that it wasn't. I took their advice. They didn't even bother to drive it around to check their work. So disappointed.

Experience here was fine overall. Needed brakes and a starter…read more Service seemed timely enough. I want to say they told me they'd look at the car Tuesday, but didn't look at it until the end of Wednesday. It's possible I'm confused on that point, since I called some other mechanics first. Once they got the car in, they did the work right away. The woman working the customer side of things was knowledgeable and pleasant to work with. Working with her made everything easy to manage. Complaints: - They for some reason "had to use a Denso" starter, which added a large amount to the final cost, and of course was marked up after that. Not sure why they needed to use a Denso, or why a remanufactured part cost more than twice the new parts at rockauto. - Bigger complaint: Looks like they used a remanufactured part, and no one asked or mentioned. So not only did I pay too much for a starter, but I thought I'd at least be getting a new one. - They replaced the air filter without asking and without naming it in the quote I was given over the phone. So another 20 bucks for something I could have ordered off Amazon and put in myself in 30 second. At least the filter was only about 4 bucks more through them than Amazon is charging during COVID, but it's about twice what I paid last time. It's really the principle of the thing. It's possible this stuff was just communication issues. I don't know why they "had to use a Denso", for instance, but also didn't ask about it. Because I had dropped the car off to get checked out, it's possible the air filter was something that should have been mentioned, but due to the nature of phone calls, it just slipped through the cracks as the woman was looking at the quote, and when I gave the go-ahead, the mechanics just did what I supposedly approved over the phone. So look, I have some concerns and some questions, but overall I'm guessing the work was done well. Using a remanufactured Denso means they probably made sure to use the "right" part even if it wasn't the cheapest. And the price (make sure you go on their website and print coupons first, and mention them before you make payment) and service are leaps and bounds better than what the local Toyota dealer offers. Besides, if they do a better job than most mechanics, it's worth paying a bit more to make sure it's done right. I'll probably come back here for the next thing that comes up, and hopefully next time there won't be any surprises or questions.

Amazing service! A few months ago I cracked my windshield by punching a spider that was…read moreinside(stupid, I know, but I hate spiders). That left a crack on my windshield that ended up increasing in size over time. After calling various business around Grand Rapids for repair quotes, I decided on Orion since it was the cheapest. I had an appointment the next morning and they got to work on my car straight away. It was a 2 hour wait, one hour to install and another to let the adhesive dry. I had to leave the black tape on for 3 days. I paid $230 flat to replace my entire my entire windshield for a new one. I definitely will be returning if more spiders show up in my car!

They came to my house the next day! Only cost a total of $286, way cheaper than I was expecting…read more The guy was friendly and had everything done in under an hour.