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    Orbit Hair Design

    4.2 (122 reviews)
    ModerateHair Salons
    Closed 9:30 am - 8:00 pm
    Updated 2 months ago

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    Response time

    4 hours

    Response rate

    100%

    Services - Orbit Hair Design

    Haircut

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    Jessica C.

    Was unsure about making this review as all of the staff were extremely friendly and I received a full refund, but every time I'm brushing my hair or styling it or washing it I am horrified by its state. And I don't want anyone else to have the experience I did. I made an appointment with Carly to get the underside of my hair dyed a dusty lavender color (I specified this a lot and even had a photo for inspiration that I showed my stylist). Keep in mind that I had virgin hair so there weren't any obstacles in the way of coloring. She described to me how she was going to bleach the underside and then add the purple. She also mentioned how the purple would be more vibrant than I wanted so that it could fade to the perfect color I wanted. This all sounded great to me, but what I didn't know at the time (and neither did my stylist) was that you have to bleach dark hair over the span of about three weeks with a gap of two weeks in between to let the hair breathe and prevent you from completely killing it. Especially with such a light desired color. But this wasn't suggested, so I agreed to her plan, and was very excited. (I was also hesitant to write this review because during the whole process Carly and I had great conversations and she was very kind to me and I could tell she was trying her best). But by the end, I was left with three hues of purple and a pinkish color in my hair (see first image). I was very confused and I could tell that Carly wasn't content with the outcome either and was trying to reassure me and say that it looked cool, but it wasn't at all what I wanted. This was my first experience getting my hair dyed and I was nervous about the whole situation so I thanked her, checked out, tipped, and left. When I got to my car I was trying to make the best of the situation. I tried telling myself I liked it and it was good. But after talking with my friends and family, I was convinced to ask for a better job. So I made the appointment to come back in and get it fixed the next day. Carly was worried about how the state of my hair would be with so much bleach and dye in just two days, but fit me in on her off day (which was much appreciated) and planned to dye all the colored parts a darker shade of purple, as well as do a conditioning treatment as a preventative measure. I really appreciated this, but at the end it was still uneven. On top of that, when I got home and was combing my fingers through my hair mindlessly I realized that clumps of hair were coming out. Huge clumps that scared me. Also, my hair had the texture of artificial doll hair and felt completely dead. After continuing to comb through, I was left with a large clumps of my dead hair, and a good 7" of hair loss in the back (pictures two and three). I was horrified. My once beautiful and virgin hair was now mis-colored doll hair. After discussing this with my family again, I was encouraged to reach out and get my money back. So I did. And the manager and Carly didn't hesitate to give me all of my money back. While I appreciate this as it was a large sum of money, it didn't take back the damage that was done. I wasn't instructed on how to fix it or anything, and just decided to do plenty of hair masks. Flash forward over two months later and my hair is still dead and has an awful texture. I am horrified every time I am brushing my hair or washing it. And sometimes my hair continues to fall out. I will not be returning, and I strongly urge others to reconsider if they're looking to get their hair dyed here.

    Rachel O.

    I was dissatisfied with my previous hair salon, so after doing some research I booked online with Monserrat. I was not disappointed! She did a great job and made an effort to make conversation with me. She checked in with me throughout the cut to see how I was feeling, which I appreciated a lot. I showed her a few photos of what I had in mind, sort of a curtain bangs style- I had layers but nothing this short. I loved it, everyone's been telling me how much they love it so she must have really done a fantastic job. I'll be coming back! The inside was very bright and clean as well. I was surprised to find such a cute place in the middle of State Street.

    My hair before

    Got haircut by monserrat because of the good reviews. I showed her pictures of what I wanted and she told me she didn't like them and wanted to do something else. I said okay because I trusted her and that was my own fault. she did not know how to handle Asian hair at all and when she saw that I seemed to be dissatisfied with my cut, she told me the reason why it didn't look like how I wanted was because my hair is "just too straight." However I have asked for the same exact thing from Asian stylists in my hometown and they were able to deliver what I was looking for. I paid $90 in total and went home and cried for six hours straight because it was that bad. This place might be a good choice if you're white but personally after the experience I had I am never going to a non Asian salon ever again.

    Laura J.

    Got my haircut by Chuck today! I needed my layers fixed and wanted to give curtain bangs a try. He did a great job adjusting the bangs to fit my face and blending them into the rest of my hair! Very happy with my cut

    Dye by Monserrat
    Julianna C.

    Im just going to continue updating my review for Monserrat. Once again she killed it. I said I wanted a Michigan blue and it looks perfect

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    2 years ago

    I came here and the lady at the desk was very unhelpful and rude and the man on the phone was not helpful either don't go here

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    4 years ago

    Always great work from the stylists here! Very kind and easy going people. Angelina gave me a great cut!

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    Page 1 of 4

    Ask the Community - Orbit Hair Design

    I need a short haircut and want someone who understands today's techniques for cutting and styling thin short hair. Who would you recommend?

    Hey KP, I’m pretty confident anyone here could handle your cut well. That being said, I’d suggest Rae, Angelina, or Carly. Hope we see you in the salon soon! John at Orbit

    Don’t See Your Question? Ask Away!

    Review Highlights - Orbit Hair Design

    I was disappointed to hear that she is no longer working there, but I've just made an appointment with Josh.

    Mentioned in 13 reviews

    Read more highlights

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    One One Nine - What are you doing

    One One Nine

    4.1(118 reviews)
    0.5 miDowntown Ann Arbor
    $$

    I've been to this salon three times now since moving to Ann Arbor, after a friend recommended it…read moreand I'm so glad she did. I always book with Cameron Hawley, and honestly, he just gets hair. I don't trust many people with mine because it's taken me a long time to grow it out and take care of it, but he was the first person to cut it after two years of no trims, and I've been coming back every three months ever since. My hair has never felt better. I also brought my mom once, she wanted a short haircut, but Cameron made a better recommendation based on her face shape, and it turned out amazing. She left feeling so confident and beautiful! I've also been doing the strengthening treatment with my cuts, and it's made my hair noticeably healthier and shinier. This time around, I came in for a trim and a Keratin Express treatment, and the results were wowwwww. With all the rain lately, I usually get a ton of frizz, but this treatment actually works and is totally worth the hype. I also picked up a few products Cameron recommended including a mousse, an anti‑frizz serum, and a thermic treatment. Full disclosure: I'm a Kérastase lover and have been using the brand for years, but I didn't know about these specific treatments. Now I'm obsessed. My hair feels so smooth, glowy, and healthy. If you're picky about who touches your hair, Cameron is your guy. I couldn't be happier with the results every single visit!!!!

    Got highlights and a cut done by Elena. Absolutely amazing job done by her. I left the salon…read morefeeling so happy about my hair. Highly satisfied by her work, and also her kindness, she offered me a drink the second I sat down at her station. A truly amazing hair stylist, highly recommend her services.

    Photos
    One One Nine - Me and my new hair cut :)

    Me and my new hair cut :)

    One One Nine - Hair on my wedding day!

    Hair on my wedding day!

    One One Nine - Kati knows how to work with dark hair...my natural is black.

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    Kati knows how to work with dark hair...my natural is black.

    IVEY - Curly cut by Alex

    IVEY

    4.3(20 reviews)
    0.4 miDowntown Ann Arbor

    Thank you Ivey!!! Had a great experience today - my typical salon cancelled on me 30 minutes prior…read moreto my appointment. I called Ivey in desperation to try and get fit in, they told me they'd call me back if they had an opening, and about 10 minutes later - they did!!! Jess did such a great job with my hair. She took extra attention to detail to get the color and cut exactly how I had asked for. Everyone was so pleasant, the salon is clean and stylish and I will definitley be back!!

    I went to see Annie about adding soft long layers to my hair. I've attached the inspo pic for…read morereference, and pictures of the cut I received. When I went home and washed it, it dried into a more shag inspired cut. There's a big difference between what I requested and the choppy and uneven cut I got. It's a hard haircut to disguise and my confidence has taken a blow. I spoke to Annie over the phone, and at my mention of the cut being a shag like she accused me of further cutting it once I had gotten home and told me she felt I was gaslighting her. This was within the first two minutes of our call and was really jarring. I offered to send her a photo to show what I was talking about but she refused, stating she'd only look in person. Her accusations were uncalled for and disrespectful, and I wasn't comfortable going back. I then spoke to the owner, Casey, and expressed how upsetting this was to experience. She ignored it entirely, gave no apology, and tried to reschedule me, even though it was obviously an issue that affected me wanting to return. I understand their policy requires them to look at the cut in person, but nobody would want to go in after being called a liar and a gaslighter. I said I was uncomfortable seeing her for my hair if she thinks this kind of treatment towards a client warrants no apology from the business. She came back with "our policy does not include refunds for non apologies." Overall, I'm shocked at the lack of professionalism and unnecessary snarkiness from the both the stylist and owner. Their website states they value creating a safe and comfortable environment for their clients, and review responses say that they hold their guest experiences to a very high standard. This could not be farther from what I experienced as a disappointed yet polite customer. Accusing clients of gaslighting and lying does not foster this kind of "safe" environment, and refusing to apologize for this kind of experience does not make customers trust you and want to come sit in your chair. I feel like this could have been avoided with a genuine apology on behalf of anyone involved.

    Photos
    IVEY - Curly Haircut by Alex

    Curly Haircut by Alex

    IVEY
    IVEY - "Inbetween" shag for curly/wavy hair - it's been so low maintenance! Thanks Camille!

    See all

    "Inbetween" shag for curly/wavy hair - it's been so low maintenance! Thanks Camille!

    Orbit Hair Design - hair - Updated May 2026

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