We went in late for a massage. The was a man banging on the door and yelling. Our massage was…read moreabruptly ended , and we had to exit out of the back door. The owner never called the police, and they didn't offer us a refund or a service for the lack of poor customer service. Avoid this place at all cost. The man at the door must have known the owner, hence. her not wanting to call the police. Definitely not a place to feel safe and relaxed while getting a massage.

From the owner: Here at Star Hot Spa, We are a proud Asian Spa located in Chicago, Illinois we are professional…read moreAsian massage therapists that are trained to provide all kinds of massages in one place right on W 31st Street! We like to say that we are the best Asian massage in Downtown Chicago! We are highly trained Massage Therapist that are here to help you get to those annoying knots on your body and release them, also to help you relax and relieve stress. We have plenty of free parking on the side available! You can visit our website for more details! You can either Book your appointment via phone call or just simply walk-in anytime where we are always ready to help!

They were incredibly strong and awesome, loved every second. Glad I stumbled into this place…read morebecause a lot of my strain is gone.

I went to get my eyebrows waxed because they were the only place open on Sunday. Being open on…read moreSunday is a plus. The women was nice. The value was awful. Most eyebrown waxes in the same area are $12-14. They charged $20 and asked to add a tip. It said it was $15 on the service menu. They tore the first layer of skin of on the bottom, above my eyelids. It burned and was painful. It ended up becoming very brown with scabs. It was noticable for days after. This doesn't happen at any other places I go in the Bridgeport. I was very disappointed.

first off the woman who greeted me and later tried to perform my wax service was very rude and kept…read morecommenting on "how much hair i have" (duh lady that's why im here). the "esthetician" (and i use that term loosely) had no clue how to actually, safely remove hair with wax when i went. she didn't even wash her hands until i asked her to and i left halfway through the service. i ended up having to wax the rest myself. pretty sure this is just a brothel as the woman who greeted me was scantily dressed and smelled very sweaty.

This place is a joke. I spent over $1,600 here for massages and got nothing but disorganization,…read morepoor service, and a complete lack of accountability. Despite showing up consistently, I had to chase them down just to get the appointments I already paid for. If I didn't follow up, I wouldn't have been scheduled--period. Midway through my package, the owner disappeared without notice and passed me off to someone who could only communicate using a translation app. I was stuck with needles and injected with substances I wasn't informed about, and when I asked about swelling and hard spots, I got blank stares. My final session was so painful I could barely move, and when I spoke up, the owner told me I was "being dramatic." That's not just unprofessional--it's dangerous and negligent. And instead of owning their mess, they went on Google and lied in their response--twisting my words, fabricating timelines, and completely dodging responsibility. If you're thinking of trusting them with your post-op care, don't. Save your money, your recovery, and your sanity.

I came to them right after I got off the plane!! I have been bloated and swollen, 3 weeks post op…read morethey are helping me to feel beet about my TT/Lipo360/BBL with Jplasma..

Lina was such a pleasure to have do my nails . She was very friendly and my nails came out so…read morebeautiful. Great shape and French tip . Business over all has nice welcoming attitudes and salon is very clean .

I've been a long time customer i want to say about 5 yrs., but these last 2 appointments have let…read moreme utterly dissatisfied. Both times I requested the same service, a no-chip pedi. I had the misfortune to get the same person. I requested to have the person at the front to come and assist with the translation because the paraffin was not being placed correctly through my heel, but the lady just ignored me. I asked her just to get me another paraffin bag, she was reluctant until she finally seen she needed to. I didnt want to be the karen so I just left. I can't believe I paid $60 for my toes to look like my 6 yr old niece did them. Generally the vibe is good. I am considering starting to look for a new nail spot.

It was seriously the most relaxing and most efficient massage service I have experienced…read more Anna, my masseuse gave a mid to strong foot massage.  But the best was that it wasn't limited to just the feet.  She stretched our legs, back, arms and thighs.  It was amazing.  The facility was clean and the masseuse was strong and did an awesome job

Horrible massage they don't know how to give massages. They kept trying to make me get more minutes…read morefor more money during my massage and the lady was talking really loud on the phone during my massage and kept going in and out of the room do not go here.

sandy is a sweet person, and very good and professional masseuse, one of the best also very clean,…read morequiet facility

I had a great time. The masseuse was sweet. Seemed like she was pro black. Everything was niceread more

got no chip mani- pedi was rushed barely had time to pick my colors then he rushed n did terrible…read morepolish lumpy filed crooked specs n spot in my polish also charged me $20 to put hair glue on my eyelashes then taxed like four dollars for card fee terrible service greedy not friendly at all

I came in on a Friday and did not have to wait long, unfortunately it is now only Tuesday and my…read morenail polish is already beginning to come off even though i got no chip. This is quite disappointing as it has only been a few days of having the color on.