Great customer service! They take time to listen and understand instead of rushing you through like a robot.

Do not make a mobile deposit. Orange County credit union will hold your funds until your auto payments go through then they will charge you $30. It is completely intentional. It is a horrible practice. It is absolute cheating. They work very hard at trying to steal these fees from your account. They play dirty to do it and it is sad for the people who bank here. Pissed Off. sick to death of it. They will do it every time you make a mobile deposit. After five years of making 1/3 of the check available they make zero available until they can bounce your account. Shame on you. read more

Update on my review: branch manager called and left a voicemail with their contact email. Kinda funny how NOW she wants to call me back after leaving a bad review. Only the email she left in the voicemail is completely wrong and the emails do not go through because the address doesn't exist. She probably did this on purpose to try to make it look like she wanted to help and say well I tried to reach out! But doesn't actually want to make a difference! read more

Joshua Lopez was excellent help, gave me a lot of information. His time was awesome. Definitely would recommend

Came in to help my mom get a car loan, she's already memeber. We had a great experience with Joshua Lopez, he was very helpful. The customer service was helpful and informative that I decided to open an account as well. I'm excited to continue to experience the difference in service now. read more

Set up a business account and personal account at Orange County Credit Union Long Beach office, the process was a breeze thanks to Angelique who patiently set everything up and spent time carefully explaining everything to me. I highly recommend for any small business owners who are looking for a credit union! read more

We had a great experience at OCCU LB branch. Angelique Rodriguez, was friendly and explained in great detail our auto loan and warranty options. OCCU approved us right away and at the lowest interest rate. We compared rates of another CU before selecting OCCU and we are glad that we selected OCCU. Thank you! read more

Amazing assistance with elderly concerns. I was there on Monday Aug 4 2025, at the end of the business day, to assist an elderly friend who was the victim of fraud. ***Yessenia*** was patient, kind and knowledgeable, and assisted us ably in making sure that the issue was resolved and her account defended against future incidents. She took as much time as we needed, even when it took us late in the day, with grace and compassion. Our fullest gratitude for the kindness and support. Then, on Friday Aug 8, **Emma** and her supervisor (?) [a kind woman who came out of the glass cubicle off side near the teller counter], assisted us with getting a document needed to enable us to get her signed up for Social Security online, which removed a huge mental weight from her. All in all we are exceptionally grateful for everyone's empathy and professionalism. Thank you so much! read more

Just opened a new account with OC Credit Union in Long Beach and had a great experience. Joshua was incredibly helpful, informative, and made the whole process smooth and easy. I'm really excited to have joined the credit union community. Thank you for the excellent service! read more

Great experience! Great service! Very easy process becoming a member. Thank you Joshua!

Okay very unfortunate I'm giving this bad of a review however today was unacceptable. I spoke to Darren over the phone and I was left with the most unhelpful customer service ever. He was so inconsiderate of my requests over the phone and very minimal with telling me solutions to my issue. They updated their app and my login was repeatedly "incorrect" over and over and I told him how it's not my information incorrect because before I had no trouble EVER logging in to use the app. Darren was very dry throughout THE WHOLE CALL. There were even minutes going by of silence on his end. So disappointed in the service I received. Shame on this representative! Learn how to do your job! read more

I went in there with my grandmother to open a checking and savings account and Jessica Santana was so kind and super helpful. I really appreciate how quick and easy and super informative the whole experience was. I will definitely recommend this bank to family and friends. read more

Great service and friendly , very helpful from Angelique :) I am so happy that I get to open an account in credit union .

Friendly and knowledgeable staff made a very pleasant visit to open a checking account. I was helped by Angelique to open a new checking account. The opening process was simple and fast, and I didn't have to wait too long at this location. She was able to get me sorted with my account info and had my debit card printed out immediately. read more

I worked with Joshua for opening up my account with Orange County credit union. I've literally never had a credit card before never taken out a loan and he was able to explain how credit unions work my options available as I have fairly poor credit and am trying to purchase a car but have to get a loan to cover the rest. He was able to open me an account and go over what was effecting my credit and how I can build around it while helping me figure out what my best options were for financing the rest of my car loan since I was in a bad spot and looking for any help. I don't have any examples or education of financial literacy so it was nice to finally go into a bank that felt like they were there to help me as a customer and not just some wallet! I am very happy I went with the unknown choice and banked with oc credit union! read more

Came in as a walk in. Was helped by Joshua. Amazing service and knowledgeable. Gave me info on everything in detail. Great vibe and great atmosphere. Completely happy for choosing this bank. read more

I had an account with them years ago, moved away, then came back. Good rates, good service overall. Extremely helpful and useful advice.

Joshua was very helpful guided me through every steps I could take and recommended what I needed to do toward setting up an accounts

This review is based on my teller and overall credit union experience. When it comes traditional banking (going into the bank) I still am an irl person at heart. Was greeted immediately when I entered the CU. That's always a bonus when it comes to customer service. Emma was super helpful with my experience today. Needed to take a cashiers check from funds in one account. Free of charge and super helpful in educating me that members are only allowed to take $5k in cash out unless call s in ahead of time. She supported me with an ongoing back office issue on my account and was able to successfully remove and explain the origins of the notification as well. Thanked me for my patience while she made the appropriate steps on her end. Just another reason why I love speaking to a live team member and feel comfortable knowing my family and I are financially safe. If you see her, please say you "hello!" read more

Came to ask questions about services, got a lot of good information. Great customer services. Good rate loans.

am so glad I reconnected with Orange County Credit Union after being a member for over 20 years. I didn't realize what an amazing experience it would be. When I walked in, I was warmly greeted by one of the tellers as I inquired about opening a new account. Karina assisted me and informed me about the different account options available. She recommended that I open a checking account, which I decided to do. Later, I spoke with Letty, the branch manager, who provided me with valuable information about the bank's policies and services. I had expressed concerns about my previous bank, and she took the time to explain how OCCU could better meet my needs. Because of her thorough guidance and the excellent customer service, I decided to transfer most of my assets to OCCU. Letty's attention to detail and proactive approach truly set this branch apart. Her commitment to keeping customers informed and ensuring they receive the best possible service makes OCCU a leader in the industry. Best wishes, chris read more

We are very pleased meeting Joshua. And he was very helpful opening our CD. We received our debit card and ready to use it.

Outstanding customer service from Joshua at the long beach Location he was very helpful with the whole process of opening my checking account. Also offer me how diverse my money into annuities with that been said Thank you very much ORANGE COUNTY'S CU. for welcoming me into a new Account. read more

Orange County's Credit Union - Banks & Credit Unions Near Me - Long Beach, California

This staff are professional and conduct themselves in a manner that makes me glad to be a customer. In the 29 years I have been banking here, I can only recall one person who I found difficult. She has not been there since the one time I had the negative experience, so I suspect other people had similar problems and helped her end her career there. That, or maybe she joined politics. Since Covid hit, there is a structural separation at the teller station. While the barrier is important to decrease the spread of the virus, it also effectively interferes with my capacity to hear the person on the other side. OCCU have music playing at all times and it is so loud that I have to request the tellers to repeat themselves. It's annoying. The one chick I had a problem with was the one who refused to turn the music down to accommodate me. Every single associate has temporarily lowered the music in order to communicate with me so I can go on my merry way. So dig this, no Music I can get my transaction done in five minutes; with Music, it's gonna take 10 to 15 minutes. The Orange County credit Union in LB needs to turn the music down. I have never had this experience at the Santa Ana or Fountain Valley location. Shout out to Isaac and Lee. Both of these young professionals make me feel welcome and confident. They may not know me, but I feel like I know them, like I know my sons friends. You know? read more

Great experience with this bank. The staff is friendly, professional, and always willing to help. Transactions are smooth, and I feel confident trusting them with my finances. read more

I was referred by a business partner to Joshua Lopez. I came Saturday morning around 1030am, check in and waited while Josh was finishing up with a client. He said I was his 3rd client today and everyone requested to see him. The branch wasn't busy at all so, it shows that his work ethic and service is top tier. I'm glad I waited instead of going with another member service associate. He was quick, attentive, thorough and detailed of trying to establish a relationship with the banks. I look forward to working him when I start my llc and get a business loan and more. read more

When I got my my savings account, it was a smooth process. They were very helpful and nice. I glad I came to this credit union because it looks like they actually care. read more

Filled out the membership application online and got an email saying I was declined with no reason.

Angelique was absolutely sublime and made me feel at ease with banking with a new private banking!

I refinanced my car loan here and got a much lower APR. Joshua Lopez helped me and was very patient with all of my other questions about retirement and savings. I learned a lot. Thank you! read more

Jessica here at Orange County credit union was very nice and helped me get my account going immediately. I recommend her getting a raise eggJessica here at Orange County credit union. She was very nice and polite and I enjoy the service and getting a check and savings here at Orange County credit union thank you have a great day. read more

Angelique was amazing! She made opening my account and becoming a member at OCCU so easy. She explained everything clearly, answered all my questions about credit unions and car loans, and really took the time to help me. She's knowledgeable, patient, and made the whole experience enjoyable. I'm so glad I got to work with her! read more

My husband and I both joined the credit union as members as well as started a business checking account and business money market savings account. We worked with Joshua, and the entire process was very smooth and efficient. Joshua was extremely communicative, friendly and warm, transparent, and never pushy. We can't state how much we enjoyed working with him during this busy and stressful time in setting up a new business. We are focused on doing business for and in the local community, and we feel like we've made the right choice in choosing a financial partner at Orange County Credit Union. read more

I had a good experience when I went in and opened an accoun. The person who helped me was yessenia, she was nice and answered all my question. I also like the fact that it's not super busy and you can just get in and out. I would recommend anyone to open an account and they also have great rates when considering an investment account. read more

I am currently with Kinecta Credit Union. Been with them for 2 years, and because I am still establishing a relationship with them, I wasn't able to get a $3K loan, only a $2K loan. So I researched banks with loan options, and Orange County Credit Union popped up! I showed up in person and did the application with Yessenia, and wow! Best bank ever!! Not only did I qualified, I got the loan right away! The process was smooth, and Yessenia Mendoza was so helpful and amazing! I am a new member with them now. The interests rates are even better with OCCU than Kinecta bank too! If you're trying to build great credit, and build a great relationship with your bank, I highly recommend Orange County Credit Union. Thank you guys again! -Ryan read more

Great customer service Thank you: Jennie Jacobson Jonathan Tran Joshua Loan process wasn't an easy one, but they were great. read more

Joshua was very nice and helpful. He made me feel very Comfortable. I definitely recommend Joshua to help you and Guide you with opening a checking account. read more

It's 2025 and as I decided to open a new credit union account, I wasn't sure how smooth things would go. WOW! If the rest of 2025 goes this smooth, my Life will be amazing. I scheduled an appointment with Orange County's Credit Union (OCCU) to cut back on the wait time once I arrived. I waited less the five minutes and a representative arrived to assist me. I met with Emma A. who was polite, professional, and efficient. Emma listened to my needs, suggested various options, and had me set up with a new account in about 30 minutes. I'm looking forward to banking here. Thanks Emma! read more

I have been with orange county's credit union for about 3 years now and they have always been great. Today I went in to refinance my car and was helped by Yessenia Mendoza, To say the very least she was the BEST. She helped me through everything and put in a great word for me so my auto loan could get approved and it did. Any questions I had she had an answer for and helped me get a better understanding of expenses and coverages included with my loan. It feels good knowing I will always be helped with the upmost respect and care every time I go into this bank. Thank you to Yessenia! read more

I have been coming here since 2019, I absolutely love this credit union! Everytime I need to borrow money, I walk in and they make it happen! I have financed 2 cars, one home equity loan and two personal loans, and working on the third. Always amazing customer service! Joshua Lopez helped me today with an unexpected car expense, gave me peace of mind, and information on my home equity loan and debit cards for my kids!!! Thank you Josh! And thank you OCCU for always having my back when I need you!! read more