I've been a Chase customer for many years, but honestly, I find myself coming here less and less. The employees are super nice and genuinely try to help when you need assistance, which I really appreciate. However, the overall banking experience has changed. With more services moving online and fewer in-person options, it's just not as convenient as it once was. The staff does their best with what they have to work with, and I do appreciate their professionalism. If you're looking for friendly service, this branch delivers. The employees here are the reason I'm still a customer. It's a decent bank, but there's definitely room for improvement in terms of accessibility and services offered. read more

Needs some money and this was closed by. Didn't go in but using the ATM outside. Well kept, clean and there are parking spaces. Felt safe since there's a security for the bank and one for the plaza drove around e parking lot. read more

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The worst customer service. I'm closing my account. A hold on a check for $4,800 takes 15 days. People got bills to pay. Who can wait 15 days for their check to clear? What world do they live in? Terrible service to say the least. I'm taking my business elsewhere. read more

There was barely any wait and Scarlette was very professional and polite. The interior of the bank is well designed, having a modern open space layout and is kept very clean. read more

Manager is terrible at customer service but it rolls down hill. Tellers are confused when small issues arise and must ask for help from manager who is abrasive when asked for assistance from clients. ( Trust me I wasn't the only one). Manager claims their customer must be this way due to students who arent from here. What? If you must use Chase go to 2nd Street. The one on bellflower sucks. I hope the manager gets canned. read more

We have long enjoyed this branch of Chase. The staff is both friendly and efficient. Rarely do we have to wait in line. Nan, the manager, runs a tight ship. read more

Shout out to Victor G.! and the whole branch. This is the second account we have opened, the first being my mom and the customer service is superb. Attentiveness, attention to detail and quality service. I would honestly recommend you to open an account with them. They took the time to go over the account and verify that the bonus went in. We are eternally grateful read more

Have a appointment at 130 - nowhere to sign in!!!! What kind of customer service is this,? So now at 135 some one finally acknowledged.... here it is 2pm and just told 5 more minutes.. Think before putting your money here@ read more

I rarely need services from actual bank employees so this is my usual stop when I get a check once or twice from feds or people who haven't discovered their bank's website or credit cards. Since it's in a strip mall with a ton of other businesses such as Trader Joe's and Target, parking is not a worry, especially on weekend mornings. They have the fancy larger touchscreens on their 2 ATMs and I've never had any issue with any of them not working. Furthermore, it's in a relatively middle class neighborhood (think See's Candies and Lazy Acres a block away) so I've never seen any vagrants or seedy individuals lying in wait for the lame and weak. It's a good time. Go visit them even if it's just to show off or to pretend that you have money. read more

My wife, Piggie, and I are on the market for a new bank since the credit union I am with has decided to go "virtual". Thats right, they are closing all their branches and will be a virtual bank. That kind of doesnt work for us. Once a upon a time I was a B of A customer and with no chance of going back to them we figured lets see what chase is all about. We decided to drop in to this chase branch since its closest to our house. We sat down with Blanca to learn more about what Chase offers and let me say that I was impressed with the Blanca's knowledge and her friendly demeanor really made us feel at home. And the fact that shes bilingual really made my Piggie happy as she is more at home habla'ing espanol. Overall we are quite happy with our decision to go with Chase and I give my little Piggie kisses all the time!! read more

I go to Chase to open an account and now you have to make appointments because they don't have bankers? Exactly where I want to deposit cash. Come on chase? read more

My wife deposited $300 a few weeks ago at the ATM at the chase bank location on Bellflower Boulevard near Stearns in Long Beach. The ATM ingested the cash but did not give her a receipt. She asked the security guard to watch the machine while she went inside to talk to the teller. She was told there was nothing they could do but, suggested she call the customer service line which she did. Happily, the money was credited to our account. However, we just received a letter stating that the bank is taking the money back because they could not substantiate our claim. I doubt very much that they interviewed the security guard, the bank teller, nor interrogated the security footage to verify her claim. $300 is not a lot of money to Chase bank but sure is a heck of a chunk for us. It appears that the bank has no honor and does not respect its customers. read more

Brittney was no help. I wanted to cash my WHOLE check and she said i couldn't. Like how can you not cash your whole check and your own bank. Doesn't take sense. UGHHHH SO INCONVENIENT. read more

TERRIBLE SERVICE WORSE I HAVE EVER HAD IN YESRS NEVER WANT TO ENTER THAT BANK AGAIN. The big lady was rude and ignorant. They had another strange guy wanted to tell a customer all about his home life. No one cares. Then he wanted the same from customer I left getting nothing done and I had an appt confirmed. read more

I don't care what anyone else says but the service here is AMAZING. Blanca is very sweet and helpful. She has a kind heart and more people who work at chase banks around the area need to be like her. I am truly blessed that she helped me out today with what I needed assistance on. If you can go here and ask for her! You will get the best customer service! read more

Lining up I was thinking, your gonna open another window, right? As many other reviewers have noted, there's a lot of people in here and only ONE WINDOW? My small town bank in Greenfield mass always has at least two. Chase, quit paring down your bottom line here. another window opened and for a moment, there was movement on the line. Then the other teller left and now there's only one window again. I find this odd. Especially at noon, like we are all here on out lunch hour and if we could use an ATM we would, don't punish us for needed assistance. I didn't dick all the points bc this place is clean and busy and there's obviously an effort to keep up, full cubes of business here. But get another teller!! read more

As a black woman in 2022 I should be able to walk into a bank and deposit my checks into my checking account. The teller discriminated against me. She refused to do a simple deposit into my checking account. The teller saw how much money I was deposing and acted as if I was committing check fraud... all because I am black in a decent neighborhood. She would not accept my checks. I asked to speak to the supervisor and she called the supervisor over the phone and I could hear her complain about me wanting to speak with her. Her customer service was very poor. The teller told me to go to the ATM because she would not deposit my check. I have never had anyone do this to me. I plan on closing my account and switching to Farmers and Merchants. Do not bank here. Why have a banker/teller of all they are going to do is provide poorer service then the ATM machine. Machines don't discriminate or disrespect. FYI the supervisor never came out. read more

Seriously awesome Chase Bank. The customer service is absolutely phenomenal. Way better than the Chase near my house. Emeterio got me in and out within 5 minutes, and the ABM or BM actually remembered my name (and that's saying something). read more

I rarely, if ever, write reviews but because Blanca did an amazing job with helping me out I feel the need to. I had a problem with the accounts and unfortunately they restricted my access due to some complications when I had opened my new account (I am a new customer with Chase). Thankful Blanca helped me out for about an hour with making phone calls, helping me out with paper work and a genuine concern to help me access my account again. She was SO helpful and sweet. I would recommend her to anyone! read more

Worst experience ever... cashing a check is like you stole the check they take for ever and if you don't have an account with they want to charge you. Terrell the teller yeah maybe doing his job but he lie about calling multiple times. I was even sent the call log where he only called twice. He wasn't HELPFUL and in fact he LOOKED ever annoyed that he had to HELP me... read more

Employees were very nice at this location. Answered all my questions, they had polite personalities. Very efficient. The only gripe I had was that they were momentarily out of coffee cups. read more

My account was compromised and had to open a new one. Emeterio Rubio took great care of me. He somehow took a bad situation and turned it as pleasant as possible. He seems to always put the customer first. read more

Blanca E. Vasquez. She was a great help. Came in ask for assistance. She took and extra mile to call in customer service for me. To get my issues situated. read more

12pm aka every customer's lunch hour... 1 teller working - felt sorry for her. Line of 6 customers. Manager asks every customer in line regarding their business to see if their fancy lobby ATM could get handle the request... 0/6 big strikeout. So apparently, machines aren't ready to replace humans yet, but Chase thinks otherwise. After 15 minutes in line with zero movement, had to jam. Ain't nobody got time for amateur hour banks on their lunch hour. Might be time to move the funds to Wells Fargo. read more

Bank teller was great, associate wasn't as engaging but I didn't mind. I would of rated higher if it weren't for the discrepancy between the information I was given over the phone prior to my visit and what the associate explained. Chase telephone customer support was not as detailed and the lack of transparency resulted in a costly delay to an already expensive purchase. read more

Chase Bank has always provided me with great service. Today, however, Chase went above and beyond and proved themselves "exceptional" in the their customer service practices. Chase reminds me of not too many years back when customers were important. This Los Altos branch has a great staff! Today, I needed a document certified, which only financial institutions can handle. I made phone calls to 17 different branches of 4 major institutions. Only this branch and one other banking institution answered their phone. This Chase branch said they would call me back with an answer, but I kept making calls just in case they could not help. They did call back within 3 hours. The other bank, that picked up their phone, stated they could not help me with my documents at all. I did not leave messages at any of the banks I called, I hung up and called the next one near me. However, within 1 hour, 4 separate Chase banks called me saying they saw a missed call and how could they help me. Seriously Amazing! I have not received a call back from any other institution. The last two years have taken a toll on us all and customer service has been set aside by many. Chase Bank proves tough times or not you can still provide quality Customer care, smile and help without complaint. Bravo, Chase Bank and employees for all your care and assistance! (This will post, with adjustments, as to each of the branches that were so gracious as to assist.) Thank you, Chase Bank! read more

The tellers and support staff here were amazing! They are helping people in line too which helps speed things up considerably. After going to two different banks next door who refused to give non-customers a cash advance, Chase was super helpful and didn't even have a max amount. Thanks so much!!! read more

Poor..poor..poor service. Took FOREVER YO COUNT MY MONEY FIR MY BUSINESS ACCOUNT. It's a bank..is t counting checks and cash their job. Had to count my cash twice, and my checks three times. Whole the line just got longer and longer. read more

First time walking in to this Chase location and I left satisfy! Made a deposit with a teller and she was so nice, polite, and informative. Then I sat down with a personal banker, Alexander Daniel, and he top it off with his great help. Customer service is huge to me and I must say they definitely deserve a 5 star rating. Would definitely be back when in need of assistance :) read more

Why is there a greeter? There is a 9 person line and 1 teller. Two people walking around apparently doing nothing. Let's use our resources better! read more

This used to be a Blockbuster Video store. According to the Chase website, it will open in March 2011. Finally! It seems like Chase doesn't have enough branches in Long Beach. read more

Real quick i just wanna say thanks , alexander daniel at chase bank i'm amazed by quick & professional service this gentleman provided , in & out less than 10 minutes he took care of business... i defenitely recommend this branch to everybody & defenitely mr alexander daniel !! Thanks a million for your help and great customer skills read more

6 windows. 1teller. 10 people in line. There are plenty of bankers behind desks. Why not float an extra teller when they can clearly see the line is backed up? read more

I was glad to see another Chase opening near the university. It's still new so it isn't too busy yet. The staff are very helpful every time I go in (ridiculously so sometimes). I like this chase. I just wish it had a drive-thru ATM like the one on Spring & Palo Verde. read more

ok bank to bank with.has atms , line go fast here.there just like any other branch.i didnt feel the lkve thattk get from other banks read more

Chase Bank - Banks & Credit Unions Near Me - Long Beach, California

Rudest cashier. I wanted to get larger bills for my smaller ones. She was a blond white lady with long purple nails. She made me feel like a drug dealer because I wanted to turn in my 20's for 100's. She made me feel horrible. Been saving my money up for school and didn't want to pay for class with a shit load of 20's. Thank you jerk face for making me feel horrible!! read more

Don't come here if you need to see a personal banker. This is my 2nd time and both times the wait has been over 25 min. Their excuse is being shortstaffed. So much for Chase private client benefits. Never coming back to this branch even though it's close to work. read more

This is a new location for Chase (in the former Blockbuster building,) on the outskirts of the Target/Trader Joes parking lot. I like it because it is new, quick & convenient to get in & out of. 'My only complaint is if you are making a deposit in the ATM it is difficult, as soon as the slot opens a whirl wind of air flies out making it hard to insert your items. Terrible, I knOw!!! Lol read more

I've been using this Chase branch since it opened and I am very happy with the service. I like going to Andrea's window - she's always cheery and very helpful. We opened a business just over 2 years ago and they were able to answer all our questions about business accounts and start-up banking procedures. It's also fun to remember that long before Blockbuster, it was a Bob's Big Boy restaurant! Thanks Chase! read more

I wish I could give more than just 5 stars! Emeterio Rubio helped me out and he was beyond phenomenal! He is very quick, accurate and so wonderful to talk to! He gives great advice pertaining to opening an account and dealing with finances. His costumer service skills are beyond amazing. It does help he's very good looking as well :)! Love this location read more