Branch manager, Ricky was outstanding helping us resolve our issue. We were able to get it all…read moreresolved on a Saturday . Thank you.

Today (11/05/25), I went to this place to cash two checks. The teller said she could cash them, but…read moreshe mentioned fees for each check and asked if I had an account. I replied that I don't have a US bank account, but my wife does and I had her debit card with me. I asked if I could use it and she said I could, but only if it were under my name. A few seconds later, she said she couldn't cash my checks and would only tell me why if I called my check maker or boss first. I took my checks and left. Hey lady, it's not a big deal if you don't want to cash my checks, but at least don't give me attitude. Lol By the way, she is Filipino or Asian.

If you read my other Chase Bank review of their Lakewood, California branch, you'd understand why I…read moreended up here. In a nutshell, the other store was completely automated (with one automated teller). That machine couldn't handle the specific transaction I required, so I ended up a couple of miles away at this branch. The line here on a Saturday was out the door. It was slow going, but the teller I had was pleasant. Unfortunately, they only had two tellers for a line that was 16 persons long. Indeed, this was inadequate. There was very little if any pandemic adherence accepted when the people in line themselves realized they were too close to one another. But, true to form, there are always people who don't care, so basically, there's no adherence to the 6-foot spacing between people. The 15-16 minute wait to get some [out of town] cash was way too long, and the third bank employee just milling about, I guess, didn't want to help out the two tellers that were working. This branch was understaffed and lacking in adherence to pandemic regulations. Since I eventually got my money without incident, three stars are the best I can do here. I wish I could have taken some pictures, but I was reprimanded a few weeks ago at my home bank in Las Vegas so that I won't attempt inside picture-taking anymore. RECOMMENDED: Okay SERVICE: Okay PRICE: $$ COVID: Does not practice pandemic regulations. PARKING: Convenient but crowded. REASON/INTENT: Get some cash.

On September 7th I made a cash deposit of almost $3000. I received a phone call yesterday September…read more21st from their manager Ashish Sighn who told me that on that date my deposit was actually credited $1200 and I only deposited $1600 and chase bank will be taking that $ back from me. That it was verified through cameras that my deposit was wrong. I woke up with $1200 missing from my account so I went into the bank to fix this issue and mistake that they, a bank, who I have been with for years can watch cameras and verify that the money I deposited was correct. Upon arrival of me today to the branch I seen the teller "Alex" who helped me and he admitted he came up short $1200 that day. And that I would need to talk to said manager Ash as he told me he would call him. Ash in the beginning was courteous and talking but then talked over me and raised his voice telling me I'm wrong and that there is no question that they credited my account$1200. I proceeded to tell him your wrong. I cashed my check through union bank which is right next door at 12:25pm and walked over to chase to deposit my $ with chase at 12:31pm. He told me that no it was wrong. So I walked next door and got a printed copy of my check cashing transaction and also two e tickets that showed the amount. I presented them to manager Ash and he said he will proceed to submit my paperwork and it will be reviewed. I was on the phone with there fraud department and corporate to figured this out because this is completely unacceptable and wrong! While on the phone manager Ash was calling me multiple times. Once I got off the phone with corporate I called him back and he tried to sincerely apologize for their mistake and that he would be handling any issue that has taken place. BE CAREFUL WHO YOU BANK WITH! Make sure you go higher and get things figured out. For a bank who can access camera footage and check to see if it was correct did not do that! This is completely unacceptable and not ok! I HOPE WHOEVER BANKS WITH THIS BRANCH WILL TAKE THIS INTO CONSIDERATION AND MONITOR THEIR MONEY. For $1200 to come up missing and them to try to pin in on my transaction is not ok! Thank you to US Bank who is right next door for helping me get the proper paperwork I needed to prove this manager and this teller wrong. Chase bank you need to thoroughly look into this and take proper actions!

LBS financial credit union has been my financial institution for over 20 years. if there's any…read morekind of problem, everyone is easily accessible and accommodating. i will keep recommending to everyone if ever asked by anyone. keep up the good work, folks!

Big thank you to Dana for helping me along the way of navigating my auto loan. Very easy to…read morecommunicate with and appreciate her insight

First time at this branch, there are ATMs both inside and outside, a couple of tellers…read more It wasn't too busy when I got in, but after a while there were a line of 10 people, so I guess it could get busy at times. I was working with the assistant VP, Felice, she was very courteous, professional, and very helpful. She really went out of her way to assist me and provide useful tips and advice.

Nice Chase! Came in…read moreto withdraw money. Process was quick and easy. Chase was really nice and empty. The teller was kind and speedy. We were in and outta there! Nothing bad to say about this experience

Huge Parking Lot , But shared with 24hour Fitness, Sport Authority and now Applebees . Always gets…read morefull in the Afternoon and evening . inside bank at one point smelled like stanky feet (carpet) .. so old I'm sure. well they decided to change the carpet and now , Its so ugly you have to focus on the color as soon as you walk in.. not inviting, colors is Ugly! Service is slow when opening a checking/savings account. Tellers are friendly and focused, they want you in and out!!

This branch of Bank of America is an absolute dumpster fire. If someone asked me if I thought it…read morewould be better to open an account in this branch or hide their cash in a shoebox under their bed, I would simply advise them to stash their money in their own home and hope for the best. The lack of service and lack of professionalism I have experienced here in the last six months is absolutely astounding. They don't answer the phone. They double book appointments. Sometimes there are only one or two tellers working with more than a dozen people in line. Access to an actual banker is impossible to obtain. Due to a clerical error, funds have been withheld from my account for SIX MONTHS. I feel as though I have exhausted all options available to me by trying to work with the bankers in this branch. They are simply over their head with any sort of an issue beyond what may occur throughout the course of a normal day. Unfortunately, I now need to file a complaint with the CFPB and the DFPI for what should have been a simple fix on a clerical error. BEWARE

Always very professional and friendly. Prompt service, and very nice waiting area. I have not had…read moreany crazy lines banking here like other local banks.

Just to cash a company check for a small amount from my organization drawn on their bank is a 10min…read moreverification process waiting at the teller desktop. When clearly they have an account with the organization I'm employed by. Its very frustrating as a customer thats on a 30min lunch trying to get back to their job on time. it's not like I'm cashing a 6 figure check!!! When I cash the same check every month at this branch!!

Exceptional Customer Service I would like to take a moment…read moreto recognize Vesna McKay, MSR III, for her truly exceptional customer service. She consistently goes above and beyond to make me feel welcomed, valued, and appreciated every time I visit. Vesna is always kind, patient, professional, and genuinely willing to take the time to assist me. No matter what I need help with, she makes the experience pleasant and always manages to make my day a little better. I truly appreciate her time, her positive attitude, and the care she shows to her members. Vesna is honestly one of the reasons I continue to bank with SchoolsFirst Federal Credit Union. Having someone like her who makes you feel comfortable, respected, and welcome is something I don't take for granted. Thank you, Vesna, for everything you do and for consistently providing such superior customer service. You are truly an asset to SchoolsFirst, and I hope your hard work and dedication are recognized and appreciated!

It's hard to believe that I've been a member of SchoolsFirst for 17 years as of this month. My…read moreexperience the entire time has been nothing short of phenomenal. My 86-year-old mother has been a member of SchoolsFirst since 2011 and each time she has visited this branch, all the staff have been very kind and accommodating. She has had to replace her debit card a few times and her original checking account was compromised, so they were able to help her cancel the old account and set up a new one with a new account number. The latest visit was with Bolivar, one of the credit union onsite bankers. My mother and I came to visit because her online banking account somehow got hacked and it reduced the functionality. Bolivar said the online account somehow had view only status so it was changed back to be fully functional again. He also suggested that the user name and password be changed, so we were able to get that done as well, using the credit union's computer. We had a very productive visit, and since my mother has some mobility issues, Bolivar was kind enough to help her walk to the front door before we left. Talk about going above and beyond! We will always have SchoolsFirst as our primary financial institution because we get 5-star service with every visit. Once again, if you qualify for membership, RUN don't walk, to the nearest branch and open an account.

From start to end, Chan Chau and Ofelia Arizoumanian were extremely helpful and patient with me…read more Great customer service. Thank you.

Hello..I just wanted to say how helpful everyone was at this branch..especially Diane Martinez…read more. she really helped me out! She was even willing to help me from my home.. She was very knowledgeable and made it happen.. Thanks again to the team at LAFCU Cerritos!

I rarely go in the bank I do most things online or through the ATM but when I do need to access my…read moresafe deposit box or get change I go in. The lines can be long and slow but Sonia makes things easier she is super sweet and fast and efficient. I actually have a couple of other Bank of Americas close by but I prefer to go to this one due to the superior service.

It seems that most of my cash goes to pay my gardener. I walked up to the ATM, made a withdrawal,…read moreand everything went smoothly. There was no wait.

I came in to order a new debit card and for once the wait was too long. The baker helping me was…read morereally friendly but he ended up cancelling my card completely. I know for a fact that he could have kept my current card active until the new one arrived because that's what they have done for me before. But he just cancelled it and tried to cut the card in front of me instead of telling me what he did. I ended up leaving but I came back after realizing that I don't have a way of paying for anything or even a card to withdraw money. He told me that I could activate the new card on my Apple pay, which he tried to help me with. When it didn't work, he told me it was because the business day had already ended (it was only 1:30 pm) and to try again the next daymy send through the Chase app. I asked him if he was sure and if I needed to come back and he said no it will work. Few days pass with not being able to activate the new card on my Apple pay. I ended up calling the customer service line and they told me that I have no way of activating the card on my Apple pay unless I have the physical card. So basically, he lied to me about it. This post is basically a rant, but it sucks to be lied. It gives the impression that they don't know what they're doing.

Had a subscription make my account negative , went in and asked if we can stop the merchant from…read moreprocessing future payments and they told me no only specific amounts and if a dollar changes I will be charged again , they talked me into closing my account lol shit staff passive aggressive can easily sense the fake helpfulness