I have been with this branch thru all the moves and changes starting next door as American Savings Bank and moving as WaMu then back as Chase. The people that work here have always been helpful, and respectful . Chase now has 3 branches in DTLB this is the only one with 24hr ATM availability. Parking is either on the street on in the garage Nextdoor. This branch will CLOSE PERMANENTLY. When the Ocean / Alimetos branch opens. read more

Chase Bank - Exterior at night. - Banks & Credit Unions Near Me - Long Beach, California

This location is great! Middle of everything from convention center, downtown, beach, etc... The teller is friendly and always willing to help. I usually use the A.T.M. machine located exterior. With parking meters just outside, im pretty much in and out n out and about my day. Loved it. I see a lot of tourists, which shows how busy this bank can be, which is good. Very clean and organized. Staff members are professional and know their stuff. Two entrances to get inside. One on Ocean Blvd and the other is on the other side of the building on Elm Ave. P.s. Don't forget to smile cause you're beautiful. SYOY! read more

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Shout out to Gricelle Hernandez for assisting me with opening my new Chase account. When I talk about excellent customer service being straightforward, efficient, and respectful of my time she delivered on all fronts. Ms. Hernandez was polite, professional, and handled all my banking needs with precision. Props to Chase for hiring exceptional team members like her. Keep up the great work! read more

Went to this chase bank branch and open a chase college account and Apolonia Villela help me and even tho it's was 15 minutes before closing and she did everything super fast 5 stars for this chase bank branch read more

Racist employees. I was asked if i was legal and if I had a green card when I told them I wanted to open a savings account. I had a check for 2400.00 and after being under my family's care for 8 years so to catching West Nile and Meningitis in 2014; I was so excited to have a savings account once again. I am so upset and depressed, how did the world became so rude in 8 years. I was a successfull business owner until I got sick and lost it all. Bi feel like I came back from the death to a world with so much hate and rude people read more

Chase Bank - Chase Bank - Banks & Credit Unions Near Me - Long Beach, California

Bad customer service tellers are very rude even the manager didn't wanted to answer a question saying i have to make a line and ask the teller read more

There is no rear view mirror at ATM. However, it is always available for use since it is outside the lobby.

Worst service I've ever experienced at a bank waited almost an hour just to be acknowledged by a worker the only reason they approached me was because it was 5 minutes until closing time. Will definitely not open an account with them which was the reason for my visit. read more

Staff needs to improve their customer service skills. Wait time needs to be improved as well. Overall this bank needs some minor improvements. read more

I made an appointment to handle some relatively involved financial matters. I met with Moral Tang. She was great! The work we did ran significantly longer than my scheduled appointment time, but she handled everything anyway. All the work was accurate and I left with everything done. Mission accomplished. I had a really great experience. I recommend Ms. Tang for all of your banking needs. read more

Monica Vega recently handled an issue with promptness, patience and professionalism. This is what is to be expected from this well run branch. Another recent concern was typically smoothly resolved by the bank's manager. An excellent choice for banking in this area. read more

I needed to find a bank that was more convenient for me to have easy access to my spending money other than tracking down a Bank of America to avoid the dreaded Non-ATM fees. I HATE fees. So, I opened an account here a few months ago because Chase branches and ATMs are more readily available. I received the most amazing service from Mr. Michael Martinez. He explained the products and I opened the perfect account for my needs quickly, painlessly AND with a $300 bonus for opening my new account. This branch is conveniently located on Ocean Blvd and is a typical example of what large banks have become...large spaces filled with empty desks and an abundance of teller windows and only 1 or 2 tellers working whenever I make a trip inside. Mostly friendly service, convenient hours that include Saturdays and 3 ATMs outside. Street parking can be a challenge, but there is a parking structure attached that you can use during business hours. 97/100 read more

Really horrible service. Would not help people bring them more business without an appointment. Walked in as private client to open another business account. Would not try to accommodate even though the bank was deserted and no customers in sight. I guess have to bring them money elsewhere where it is more appreciated. read more

I came.in early in a Saturday without an appointment and the staff was very flexible in helping me out. There was a bit of a rush when I arrived, with 5 guests. The staff manages the sing in well and assured everyone the Chase brand customer service. Thanks Rafael A for your help. read more

HAVE YOU BEEN TO A WALMART? This Chase bank is exactly like Walmart, multiple cashiers (bank teller windows) but with barely 2 people working it. What's up with that? Most Chase banks I go to (bixby knolls & bellflower blvd and even some in COMPTON) would ask the people in line what they're here for. This place? I walked in earlier and seen the GM (?) Who is good looking and all but again, just for looks and customer service needs to improve. C'mon, THIS particular Chase is our DTLB Walmart, pull it together! 2 stars for the working atm. But beware of your surroundings! It FOR SURE won't be a chase blank employee. read more

Yessica is the best! She was SO helpful and informative and answered all emails during the process very promptly. I look forward to working with her in the future! Thank you for making this complicated process go so smoothly for me. read more

I use this bank all the time, I never really go inside though, usually I use the atm outside. Today I went inside and Aldo helped me out and answered all the questions I had. Perhaps I'll come inside more since the customer service is awesome. read more

Opened my first bank account with Chase with the help of Rafael. He was such great help in explaining everything & showing me how to use the app. I'm not very good at small talk & I let him know right away & he understood completely, I suffer from social anxiety so talking to strangers is really not my thing. I definitely recommend seeing him next time for any questions or concerns you may have. Thank you Rafael! You were great read more

This bank opened an account for me on 1-7-2020. After changing my direct deposits and all my auto withdrawals they sent me a letter saying they were closing my account as of 1-21-2020. I called to find out why and they refused to tell me. I assume they are discriminating against me because one of tellers I went to was Asian and she was giving my girlfriend and I dirty looks. She was Asian as well and I think she didn't like her choice of men. (Me). She looked at her as to say why are you dating outside your race. 5 days later I received the letter. I have hired an attorney to sue for discrimination but just so your all aware. read more

November 5, 2016 1 pm:arrive and sign in for debit replacement 2 tellers & 1 client service rep I'm the only person on list Client rep is with a customer 1-1:30 wait. 1:30 client service rep and teller go to the vault 1:45 they Come out of the vault 1:50 Chris, 2nd client rep arrives "You're gonna be upset.." Me "why?" "We ran out of debit cards yesterday, you can go the one off pine" Me "Just withdraw for me' Ok. Sorry about that. I'll get that for you. 2:05 Chris is helping the teller on a computer 2:20 Chris "here you go. Have a nice day." Me "thank you for ending the misery."' The 1st client rep is still with same customer. The clients waiting for customer service have the same look of despair painted on their faces. read more

Was not that busy on a Sat. morning here, meter parking in front,the staff had outstanding customer services,kinda small branch with also had cold cucumber water for the customers. read more

"People don't let money, oooooh, don't let money change you....almighty dolla.." This is my branch of choice. It fits into my routine when I have shopping to do at several places in the downtown area. A two minute drive on Ocean Blvd and I am there. They validate parking, but if you don't like parking structures and want to street park, get there early and you can score some metered parking adjacent to the building. As a rule.....banks suck. They act like it is THEIR money not yours. As an L.A area native from waaaay back, I've been through them all. Remember Crocker Bank, Security Pacific? Yeah, they are not around for a reason. Now, if we can only get rid of Wells Fargo. I like my current bank, and I know that they tell you not to hide your money under a mattress, but I am OG. Cash is STILL king. Never put your delicate eggs in one basket. I keep enough in the bank to process checks and bills. If I have too much money in the bank, I pull it out and put up the cash in a secret spot. (Hint, it isn't the mattress) Ya know....you may have to make an escape. Shit hapens, sometimes. And if you know the relationship with banks and the Feds, don't tie up your money in ANY bank. 'Cause if you get caught up in some madness and the Feds come-a-calling.....your bank will give you up! Stash your cash, and your stash will save you. read more

Perhaps you know about the Target problem of stolen debit card information. I am in that group. So today I visited this branch to get a replacement. I got a lot more than a replacement. The agent rearranged my financial stuff and I will be saving hundreds of dollars in year 2014. Thank you Target for prompting me to review my finances. Twice in one day. I was unable to reach a preauthorized monthly withdrawal account I have in place. However a simple conversation with Chase cleared that up. Talk about great customer service. read more

So I've been with Chase for a few years, however I have dealt with a lot of rude customer service. Recently i've had two banks opened and when I went to chase to cancel my account it's been the most horrific experience ever. What's worst is that I spoke to the manager of the bank (Edgar L. Diaz) fore as a minority I felt like he would ask me why I was leaving or what's wrong or is there anything we could do to keep u as a customer. What's funny is that he did none of that instead I felt like a criminal. Never will bank with chase again! By the way that one star was a must in order to leave a bad comment for chase read more

Chase Bank - An a hole who wants customers - Banks & Credit Unions Near Me - Long Beach, California

This review is for Andy Blanco only. I despise Chase bank for so many reasons (high fees, horrendous customer service, lack of communication between departments, few live people in branches, to name a few) so I decided to close my account. I then had a situation which required me to reopen the account. The sheer dread of having to walk into a branch, wait to speak with a banker who is overworked and really could not be bothered to care, was enough to make me defensive upon entering the building. But my meeting with Mr. Blanco was so pleasant that I was shocked! Andy was not only helpful, and friendly, he knew how to get answers to my questions instead of transferring the burden onto me to make another phone call and be put on hold for the rest of my life. Andy also did not shame me by telling me what I did wrong (this happened on the phone with a wire transfer customer service rep & in person visit with a banker on Second street). Anyway, I can't say enough good about Andy. If Chase had employees that were like him then I wouldn't despite this bank so much. Thank you Andy Blanco! read more

Less than Zero star for this bank and employees. This bank ACCEPTS FRAUD CHECK!!! I received a fake check from an alleged customer who submitted website, email, contract and all the information. I deposited the check on Monday 08/16, on Thursday 08/19, the scammer canceled the contract and requested a refund, I returned the money that had been in the account for 3 days, on Friday morning I saw that the check had returned! I looked for the manager help, who told me to work harder to recover the money, as it was no use going to the police! the bank didn't help at all!! DO NOT OPEN AN ACCOUNT IN THIS BANK read more

Decided to go inside to talk to a personal banker and I sat there with my boyfriend waiting for one soul to acknowledge us and not one greeted us or said, "we'll be right with you". No communication at all whatsoever and after waiting over 15min.,we were able to talk to one and just said that we have to call customer service. Are you kidding me?! Why are they there for if they are no help at all? I like this location because it's close to where we live,but if the customer service sucks,I guess I will have to go to another location on Bellflower Blvd.which I feel employees value your business. There were only two tellers in the window and everyone seems to be "busy" to help. Will just have to use their ATM 's I guess. read more

Chase Bank - Almost to the front of the line. - Banks & Credit Unions Near Me - Long Beach, California

Worst bank experience ever. If I could rate with zero stars I most definitely would. As I type this out, I have been waiting one hour and 13 minutes. I need to sign one piece of paper. It should take less than 5 minutes. I have my 3 year old with me. Think about that for a minute. He's also been sitting for one hour and 13 minutes now. No apologies from staff. I will not be back here, and I'm seriously considering moving my business accounts elsewhere. read more

This bank is average as banks go, a little small but clean and with a good number of employees. I like that Chase has a clean layout of their banks and this one opens pretty late. ATMs are conveniently located outside. If you're coming from downtown, you can catch the A, D or B and get off right in front or across the street. Most of my banking is all done online these days, but for emergencys that require human contact, I'm glad this place at least has its act together. read more

I should no longer be surprised when I feel ripped off by a bank, but it's always infuriating. My beef with Chase concerns checking account fees. Chase imposes a monthly $12 fee unless you keep a $1,500 minimum monthly balance or meet other requirements. It's not huge money, but as a matter of principle I try hard to avoid getting dinged for this fee -- after all, they're lending out my money and profiting on it. My account balance was just under the requirement when I deposited two checks on the first of the month... which apparently got processed on the third. From that point on, I had more than DOUBLE the minimum requirement for the entire month. My average daily balance for the month was AT LEAST $3,000 or probably more than $4,000. Nonetheless, I was dinged the $12 fee. When I called to ask why this fee was being imposed, the Chase rep adamantly insisted the fee would stand. When I asked to speak to a supervisor, she claimed to be a supervisor. When I asked her for her name, SHE HUNG UP ON ME!! This kind of cavalier, arrogant, nickel-and-dime-you attitude sucks. No customer should be treated this way! read more

Best service in the world from banker Mike Martinez. He was patient and persistent in getting his "higher" bosses to release a deposit to me. He also had to spend about 40 minutes hanging on the telephone. He hung in there and got it done. If you go to this Chase, ask for Mike. He's very focused on good customer service. When I walked in there, I was ready to close the account. His service convinced me otherwise. read more

Slow horrible service, almost came back to this bank but realized after 30 minutes why I left in the 1st place! A heavy set 35 year old lady tried to help me out with her bad attitude, slow, unknowledgeable and unhelpful service! Had to get my things and go after talking to her, back to Wells Fargo I go. read more

Bank Teller Andy Blanco is the worst I have ever had. There is a location on Pine Ave. It is much better than this one- better customer service, definitely. Check that out. read more

Syd or whatever his name is was SO rude! all of the bank tellers act like they hate their lives! if I could give zero stars, I would. I might even switch to Bank of America because the service here is always HORRIBLE!! read more

I've only been inside the branch once but the service was quick and courteous. It's a really clean building and they even have a parking garage right behind the branch which is priceless here in Downtown Long Beach. That's te main reason for the 5th star. read more

Love the service but it is so slow. Just to set up a savings account took an hour. Why? No one even asked if I needed help for 20 mins. Then they sat me down in a cubicle and I waited another 15 mins for no one to arrive. Finally my name was called on the roster and they were about to skip me cos I wasn't sitting in the lobby. Then their system is slow and the person helping me can't help w my biz acct, only personal. I wish banking could be faster and more efficient. Service is super friendly tho! read more

Poor customer service. I waited forever for a banker to do a simple thing. They didn't even acknowledge I was there. I've been to other Cher banks and this by far is the worst. read more

Great bank and great location super convenient for me. Staff always helpful

When coming here parking can be a little bit of a pain. The structure is now available for the bank. The service is very attentive, but for sure don't come in on Friday. Overall a good location for your banking. read more

Conveniently located 1/2 block from my house. Downside is one teller and been in line over 15 minutes with 5 people still in front of me. Not a productive use of time. People behind me leaving and hoping to not get a ticket in metered parking. Atm supposedly not accepting checks. read more