I started getting letters from Chase about someone else's account with my address on it. I called and spent over an hour on the phone and after multiple call transfers was informed the branch made the mistake and I would have to go down there to handle it in person. After receiving more correspondence the next month I called again and finally relented and went to the branch. They will not do anything to protect my account even though I'm a Chase client too. I'm being told they can't help because his confidential information is in the account but it has my address! It's like they're soliciting fraud, now I have to close this account and consolidate with one of the other banks I use read more

Has anyone been here in the evening? This has to be the darkest Chase branch that I have ever visited. This branch is dark, with multiple fixtures turned off, and the only working light is the glowing ATM. I felt like bait trying to use the ATM while predators may be hiding somewhere on the property. My alert level was at its highest. How can a money-generating corporation not have the lights on? Are they purposely trying to deter customers after dark? In any case, I uploaded photos to show how creepy this place looks without lights. read more

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I find Chase bank clean, helpful and usually with short lines. I am impressed with their sincere help. Sandy Johnston read more

The atm machines always seem to be out of service and when they're available the line is always long and it's in a very bad area of Long Beach. read more

Chase Bank - Chase bank on 10th and longbeach blv - Banks & Credit Unions Near Me - Long Beach, California

I opened up my first account 3 years ago at this location and ever since staff has always been great including the security guard he greets people and actually makes sure you are safe, although atms are sometimes not working this is still my fav read more

I would never ever return to chase as a customer. Very inconsiderate and unhelpful about banking issues. Very under explained quick to just make a decision without reaching out to follow up and try to resolve. Other banks have better customer service and are more polite and will address better or corrective action. One bank not to bank with read more

Unbelievable, lack leadership everyone lazy. Did not want to help. Worst customer I've ever received, going to a different location were they are professional and respectful of their customers time. read more

Looser leadership team member on a power trip playing god. She decided she would not help and would no allow anyone else to either. Told me I didn't matter because I didn't work at the bank, that she had other customers that actually needed help and to step away . What I needed was clearly doable because it took another branch less than 5 minutes to get it to me. That woman needs to find a job stacking produce somewhere at a supermarket where she does not have to interact with people. She is a poor excuse for a human being and has zero class or etiquete, let alone business skills. She is absolute trash! read more

WORST BRANCH EVER! the ATM's never work ! Always broken, I don't see how this branch is even open. DO NOT USE THE ATM it will take your money read more

One open teller at lunch time and two people assisting with ATM transactions. I wonder what the A in ATM stands for here? 40 minutes in line just to find out theres a $6 fee to cash a Chase check. Im going to my Wells Fargo where the lines are short and the lollipops are free. read more

Chase Bank - Banks & Credit Unions Near Me - Long Beach, California

This location is absolutely horrible. There is always a line for the ATM, the one inside the doors never open. Inside during the day when they're open it's worse. There is always THE LONGEST LINES , now that they want to force everyone to use the machines and took away all the tellers . In case you don't know, now they want to force everyone to use the machines. They claim it's for better, faster service and all it is is losing them a ton of customers. My next check I am literally moving to Wells Fargo immediately. They are not forcing their customers to use ATM machines during business hours and are not cutting down on staff at all. Inside during the day when they're open it's just horrible! Plus this location is cold and stuffy inside. Not warm and friendly . read more

Chase Bank - Horrible locations! Always long lines at night and in the daytime now too. Since they're forcing everyone to use machines! - Banks & Credit Unions Near Me - Long Beach, California

This branch is NOT i repeat NOT CLOSED !!! New branch 3 ATM one at 10th and long beach entry one Indore off parking one out Dore in parking . When it opened it was not crowded now it is packed perhaps that is why some one listed it as CLOSED. Why lye on YELP? read more

Chase Bank - Banks & Credit Unions Near Me - Long Beach, California

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Went in with my sister cuz she wanted to open a new account. The teller that helped us was Morry. I don't think she likes her job very much. She was rushing us and didn't even try to explain anything. She didn't ask what kind of card design she wanted or if she needed any checks. Just bad service over all. read more

Not a fan or a member of Chase normally, but I came here to get quarters for laundry when I was house sitting near by. There was a line for the two teller windows but an employee walking around it I'm assuming to answer questions. I asked him if I could buy quarters without being a member, he asked if I had cash and since I did he would go and grab them for me. He was back in a minute and I was on my way. Not even at my own bank (which I love) have I had this happen. I can't speak to all the other issues the people who have reviewed this branch have had, but for me I'm happy to have been given that level of customer service. read more

Super customer service. The lines DO get a little long at this Chase but they also have the staff to handle it. The parking lot can get a little aggressive so becareful not to get into an accident. The managers are all very very helpful. read more

By far, the WORST Chase branch I have ever visited! I came for temporary checks and one of their loser "bankers" looks me dead in the face after I got my turn and said you can go to the window for that! Mind you, the bankers at other branches I go to Downtown would fulfill my request -- this isn't the first time I have done this. He was rude and an unrefined to say the least. I left. But as I sat down and watched the other employees I realized he wasn't the only weak link one with a poor attitude. Unfortunately, a lot of the patrons at this branch aren't exactly the upper echelon of society. Other downers: *Very small parking lot *Small, stuffy branch (considering the amount of people who bank there) I won't ever return, even of they were the last Chase branch in Long Beach! read more

This Chase location is absolutely gross ! The atm located outside and in the front are so dirty I hardly wanted to touch either. I understand downtown Long Beach is ghetto but honestly, as a bank that people are trusting with their money I would hope they made the effort to keep it looking clean at the very least ! I cannot find a single reason why this is okay .. sorry chase but you need to do better. read more

This branch Sucks! The parking lot us way too small & difficult to manuover , the lobby is too small and their manager seems to change " company "policy at her whim. A consistance in all branches Should be standard -- but here its not so!! Never to return prior customer... read more

From a 25 year relationship with Wamu then Chase the bank ,the ocean and elm branch , is now in a meltdown . My accountant spent 22 min on hold at the ocean branch . Almost every time we ask for information is different the next time I call . Our company relies on a contact that knows our business and can assist us with banking matters re: getting us the correct information . Recently our banker left and we have not receded any follow up or contact . Nor do we expect too as the branch management is like revolving chairs In business not everything is about price as service is always more important . Now that Chase has lost there business service level there price is not competitive therefore we will be moving our business , possibly smaller bank , as we all know banks get to big in turn they fail there everyday business customers read more

I came here because I was in an emergency situation and was charged several overdraft fees because I could not physically get to the bank. I came into this branch and Jorge Castaneda helped me out after waiting for about twenty minutes...he was amazing. I really appreciate how helpful he was in trying to get the fees put back into my account...he got most of them reimbursed but a few he could not...I needed his help and I will def go back to him whenever I need help again with Chase. Jorge, you are awesome and I hope you are treated that way at your job! read more

Convenient & normally pretty quick. PROS: Easy Access This location is pretty easy to get to. There's always at least one security guard walking around the parking lot. Most bank branch security guards I've seen stand in one place, so it's good to know that the security guards walk around the entire area. No Waiting - Always a Teller There's always only a little to 0 wait in line, which is pretty awesome for a bank in the downtown area. CONS: Small Parking Lot - Struggle to Park or Pass The parking isn't great because the parking lot is small and tight. There's always someone pulling out, which means there's always at least one person waiting to either park, or to pass the moving car to get to their own car so that they can leave. I've found that getting there earlier in the mornings on the weekday means that I can bypass this struggle. read more

I use to Bank here - horrible, just like BOA. I have been a member of Wachovia which is now Wells since, 07 - good 10 years in - Wells is great! This chase does not allow you to deposit CASH into someone's else account - they make you hit up 711 to get some kind of money order, then that's how you can deposit money! complete joke! thank God for the venmo app! read more

As I said on my check in! Not enough people to help!!! I wish this place have more employees I've more than half hour to be assisted and it's the time that nothing has happened read more

I really love this bank. I come here very often to get some change to hop on the bus and customer service is pretty fast so you won t be in the waiting area for to long. I never had any problem with the workers there. Last week I had left my phone at this site and their reaction was just priceless lol. They were so excited to hand me back my phone more than me getting it back. I trust this bank for now on. read more

Not a good place to go if you're in a hurry They have a bunch of Machines and big lines And employees are not really happy to wok there If you're a business person try something else Chase is not the same. read more

I recently was a victim of fraud, and I called this bank to get help with a few things! Frank was very helpful, he took the time to further assist me including looking into details on my accounts and cards. Frank was very accommodating, great customer service! Thank you read more

This is a complaint about the Chase experience, to exclude customer service. Customer service has done their best with what they have been given. It appears this is a top-down issue. I'm not going to blame the branch manager too much, but when selecting a location to open a branch, there should have been a bit more research on the UX/UI/customer experience. To start off, the population in this area should be educated on banking... period. The ATMs are frequently without cash because the primary customer deposits their check and immediately withdraws it. Come on Chase, your budget is big enough to educate your population on the safety concerns when carrying around large amounts of cash... Especially in a neighborhood that that has a higher rate of robbery. Secondly, when I step in this branch, I don't feel like I've walked into a Chase. It feels more like a small time credit union. The music's too loud - I'm assuming the branch manager thinks minorities love to party - and the ratio of advertising vs education is completely skewed. Lastly, the issue of security. This is Chase, not a check cashing place. Your color pallet clearly (not clear to someone not in the marketing/pr/advertising field) claims security. So, why is it there are bums and beggars inside of the building. They hang around like it's a Starbucks. It would be wise to invest money into more physical security. It not only makes worker feel safer, but customers will appreciate that. Speaking of colors... Add more blue lighting. For the past 5 years, Chase has been moving towards a more modern feel. Adding accents of blue lights throughout your ceiling lights will keep that feel going. read more

Bank statements are 6$+ a page get the bank statements recurring in the mail..other than them charging 6$+ per sheet for Bank statements no other issues.. read more

very fast services. Employees always being helpful... Frank had very good costumer service... very professional

All human tellers have been replaced by machines. Only one lady teller doing all the work and she very slow. All the fees banks charge and this is what we get. Time to find a smaller bank read more

Chase Bank - All the tellers have been let go and been replaced by machine tellers that dont ask for 15.00 pay. Sad - Banks & Credit Unions Near Me - Long Beach, California

Convenient to my job. I cwn walk here on a break. Just beware early morning stops before the branch opens people like to hang ouy. Staff is attentive no complaints on customer service read more

So pathetic I walked in at 540 the sign in sheet wasn't there but the security guard had it in hand I sat down the young man that works there knows I needed help and they both completely ignored me. Clearly I was not using the atm. And clearly I was not just going to chase to sit on their filthy chairs.... idiots idiots!!! read more

There are constantly lines at the ATMs at this branch. There are only 2 machines and tonight when I walked up each had 4 people waiting. A simple transaction takes 10 minutes. read more

Long lines every time, small parking lot that's almost always full, and in a crap location. It's awesome!

they suck. my account is hacked and then they said that they don't want to do business with me anymore and i might not get any money back. not a great way to treat customers now a former customer. getting the account was the worst thing i've done never trust them read more

This bank is GARBAGE!!!! No business services. Even to get change is a hassle. No point in writing a review as it falls on deaf ears anyway. read more

Worst customer service i was there for 45 mn no one help me at all there's no many Employe just 4 and like freaking 20 customers and no one can be help cus all employees are busy talking i like chase but they should hire more employees read more

Very polite personnel but ALWAYS a long line with as usual ONE TELLER working INSIDE the bank!! No lunch today. Thanks Chase!!

If I could, I would not give this bank any stars. This is the most horrible bank I've ever been to. Long lines, no matter what time of day it is but you should go early in the morning. Be ready to wait at least 30- 40minutes in line because they only have one teller (most of the time or two) working. Really?!? Just one person?!? The employees are nice but the wait sucks. Small parking lot, sometimes you can't even find parking, so you'd have to park around the residential area or have someone drive you. Even if they see 20 people in line, they will not open up a 3rd one. The most bank teller they'll have is 2. Do not come to this bank unless it's necessary, like it was the last one on earth. read more

I enjoy this new location since it is in fact closer to work, however the parking situation is not all that. The lot itself is small and street parking is limited because the branch is nestled in between local shops an a residential area. However, it is a great place to go if you are craving Popeye's chicken or a Slurpee from 711. The staff so far have been courteous and very helpful. read more