I started getting letters from Chase about someone else's account with my address on it. I called…read moreand spent over an hour on the phone and after multiple call transfers was informed the branch made the mistake and I would have to go down there to handle it in person. After receiving more correspondence the next month I called again and finally relented and went to the branch. They will not do anything to protect my account even though I'm a Chase client too. I'm being told they can't help because his confidential information is in the account but it has my address! It's like they're soliciting fraud, now I have to close this account and consolidate with one of the other banks I use

Has anyone been here in the evening? This has to be the darkest Chase branch that I have ever…read morevisited. This branch is dark, with multiple fixtures turned off, and the only working light is the glowing ATM. I felt like bait trying to use the ATM while predators may be hiding somewhere on the property. My alert level was at its highest. How can a money-generating corporation not have the lights on? Are they purposely trying to deter customers after dark? In any case, I uploaded photos to show how creepy this place looks without lights.

My 1st time at this location as it is closest to my home and I needed to deposit a check for work…read more The lobby is much nicer and warmer than the two locations that I normally go to (Willow St & Carson) as they have more of a sterile feel to them (like a hospital). They had three tellers on duty and the one I got was nice but gave me a hard time how the payee's name was made (the supplier omitted LLC). I told her that it was out of my control as that's how the check was written to us and she said she would make an exception this time (insert level 10 eye roll here lol). I pass by this branch all the time and the parking looks like it is congested but there are some bigger spots up front as well.

You can come here when it first opens and they will still be inconsiderate of your time. One teller…read moreno matter the time or day yet a bunch of people at desks. Zero sense of urgency. I currently count 6 employees huddled together talking while the 7th works the long line.

Recently went to get cash from the ATM on Saturday afternoon (after the branch had closed) and the…read moremachine was unable to dispense cash. Why didn't the Credit Union ensure that the ATM had sufficient cash to dispense over the weekend. News alert!! People primarily go to the ATM to make a withdrawal and not just check their balance.

If you have a problem with an account or a card, you will wait an hour to speak to someone. When I…read moreuse the "call-back" feature, nobody calls back - ever. Complain about it to them online and you will get a Bot response. Three times I tried last week. No one to speak to at night or weekends even if you have a real situation with your Visa or debit card. Looking for a new credit union.

Came here to grab some quick cash and had to jump into the bank for some smaller bills. Quick…read moreservice, friendly teller, location was well centered but not sure about parking

No one ever answers the phone. I was calling over and over and over again. Bank anywhere else for…read moreyour own sanity

I love banking with US Bank! Roxy and her team of professionals always seem to get it right…read more Whenever I visit the branch or call with questions Roxy is always patient and helpful. This branch has always exceeded my expectations and I highly recommend for anyone in need of reliable banking services. Ask for Roxy you won't regret it!

I've been up member of US Bank for 20 years a loyal customer ever since Roxanna has become manager…read moreI don't even like going in there anymore she's judgmental she's cruel she definitely does not belong with managing a bank first chance I get I am definitely leaving I'm retired can barely pay my bills she treats me like a piece of trash I really think she gets off on it

ATM is only available 8 AM - 5 PM Monday through Friday, closed on the weekends. Not convenient at…read moreall.

I live by three Chase Bank branches within 1.5 miles of proximity…read more One branch up north is the darkest branch I've ever been to hence a one-star review. That location reminds me of a Venus fly trap just waiting to lure people into using the ATM in the evening and getting robbed in darkness. Another site is the farthest from home. However, they have working ATMs in the evening, with minimal street parking where I need to park in the red and quickly do my transactions before the police notice an illegally parked car. The third Chase Bank branch is for this review and the closest from my home. They have three ATMs. Depending on their closing hours, a security guard stands in the lobby. After 8 pm, the branch becomes an issue. The Chase card entry stops working and prevents anyone from entering the lobby. In this situation, I am not at an advantage to visit other Chase branches. Such moments like this infuriates me, and why I have an account with them for this inconvenience.

I have been with this branch thru all the moves and changes starting next door as American Savings…read moreBank and moving as WaMu then back as Chase. The people that work here have always been helpful, and respectful . Chase now has 3 branches in DTLB this is the only one with 24hr ATM availability. Parking is either on the street on in the garage Nextdoor. This branch will CLOSE PERMANENTLY. When the Ocean / Alimetos branch opens.

This location is great! Middle of everything from convention center, downtown, beach, etc... The…read moreteller is friendly and always willing to help. I usually use the A.T.M. machine located exterior. With parking meters just outside, im pretty much in and out n out and about my day. Loved it. I see a lot of tourists, which shows how busy this bank can be, which is good. Very clean and organized. Staff members are professional and know their stuff. Two entrances to get inside. One on Ocean Blvd and the other is on the other side of the building on Elm Ave. P.s. Don't forget to smile cause you're beautiful. SYOY!

Dee Service der Bank ist das aller letzte...keine Kommunikation findet statt.. der Bankmanager…read morereagiert gar nicht... Verlangt für eine Abbuchung von meinem Konto dass ich 700 € zahle.. das ist die absolute Witz Nummer...

I been banking there for over 47 years. They are friendly and responsible. I've never had a…read morenegative experience.

Was OMW home fr work and had to deposit a check (for work) & this location was en route. It kinda…read moresneaks up on you as you can see the sign from Willow; however, you have to turn in pretty quickly lol. There are 2 parking lots and the 2nd lot is very big. Area is a bit sketchy and the bank is very clean but reminded me of a hospital or school inside. Teller was very friendly and efficient.

There's always someone soliciting the ATM machine outside the bank to snoop into people's PIN…read morenumbers and record their Credit card or debit card info then sells that information to a bigger scam ring. The Bank and security does nothing for the safety of the customers to kick them out / tresspass them because they are always afraid to be politically incorrect or hurt their feelings, well how about the actual customers of Bank of America and the people that need to do actual business, how about their feelings. This guy in the picture review finally had it and Knocked one of them the F out. So in this review is to show you that you must be prepared for the fight of your life in this location if you even try to think about using that ATM machine. Until Bank of America enforces its no soliciting policies we all must be Vigilantes to defend our own safety and privacy.

I've been banking with SchoolsFirst Federal Credit Union for over 12 years, and I can honestly say…read morethat the experience at Schools First and the bankers are the best! Vesna is by far the best banker I've ever had the pleasure of working with. She consistently handles my family's transactions with professionalism, care, and a genuine kindness that truly stands out. Vesna's customer service is simply the best -- she always makes us feel valued and appreciated. Her attention to detail and willingness to go above and beyond make every visit a positive experience. Everyone at the branch is lovely and I've never had a bad experience here! Thank you, Schools First!

At 4:54 pm on a balmy Tuesday 08/09/22, I walked into this branch # 0042 after parking behind the…read morebuilding. I've passed by this branch many times but would rarely go inside to see the teller, instead opting to use the scan to get into the door for the ATM. Having had good experiences at my SchoolFirst Branch in Huntington Beach and Fountain Valley, I knew this branch was not the exception. MARTIN, the teller 3290, warmly greeted me as I walked in, having no other patrons in front of me. Martin has the unique ability of asking how your day was, as he quietly carries out the transaction. His charismatic nature in holding a conversation and actually being genuinely excited in my life made me smile. I can tell when people are genuine and Martin was one of the best and should appropriately be commended. He made me feel better walking out of the branch than walking in! I don't know who trains these tellers but they are top-notched. After experiencing the horrendous experience of another bank that include stagecoaches on behalf of my dad, this is the exact opposite! As an educator, I feel like my time here is well spent.