This is the first time I've had to leave a three-star review. Overall, my experience was slightly…read moredisappointing due to the long wait time. I waited approximately 45 minutes before being called back, which was stressful, especially since my mom needed to step away to use the restroom during that time. Once I was called, however, the experience improved significantly. The nurse who assisted me was very professional, kind, and made me feel comfortable throughout the appointment. I would also like to recognize Dr. Gupta, who is always amazing, caring, and knowledgeable. While I was disappointed by the wait, I truly appreciate the excellent care provided by the nurse and Dr. Gupta.

My wife and I have had several ultrasound appointments at this facility throughout her pregnancy,…read moreand unfortunately our experience today was the most disappointing yet. At a previous appointment, I wasn't allowed back during the transvaginal portion of the exam, which I completely understood. However, once the abdominal ultrasound began, the staff allowed me into the room so I could see our babies, and they even provided us with printed ultrasound photos. We appreciated that accommodation and expected a similar experience today. Instead, at our 10-week ultrasound, the radiology nurse, Amber, immediately stated there was "no way" I could come back, even after we explained what had happened at our last visit. She also told us they don't provide ultrasound prints, despite us receiving them before. More disappointing than the answer itself was how it was delivered. The interaction felt dismissive, standoffish, and lacking compassion during what should have been one of the most memorable moments of our pregnancy. We understand that offices have policies, but those policies should be applied consistently. If partners truly aren't allowed and prints aren't provided, then every patient should receive the same information. Instead, we've had completely different experiences from one visit to the next. To make matters worse, communication with this office has been frustrating from the beginning. Getting someone on the phone, receiving clear answers, and scheduling appointments has been far more difficult than it should be. What makes this even harder to understand is that close friends of ours are also expecting and go to a different OB office. Her husband has been welcomed back for every ultrasound so he could experience these milestones with his family. Seeing that level of support elsewhere makes this experience even more disappointing. If you're expecting and want your spouse or partner to be able to share these once-in-a-lifetime moments and see their baby during ultrasounds, I would seriously consider looking at other providers. Pregnancy is an exciting time, and fathers deserve the opportunity to experience these moments too whenever it can be done safely and within office policy. I hope management reviews both the consistency of their policies and the way patients are treated. A little kindness, empathy, and consistency would go a long way.

Trying to reschedule an appointment that RMC cancelled on May 31…read more Nobody answers the phone when you call for an appointment. This place is an absolute disaster. New ownership and this place has become useless.

I went to urgent care, I indicated my malady (it could be life and death if untreated) I'm told I…read moreowe close to $400 and I have to pay on the spot if I wanted to be helped, I asked to be given a break down of what I owed as I always pay for my visits but to no avail, I was then forced to pay all of that if I wanted them to treat me, once I paid and waited for the care I was told within a minute I could not be helped. The way I was treated was absolutely unacceptable, no wonder why this place is lowly rated. The shady way they treat people here is horrific. Stay away from this place, go where you can be treated with respect, seriousness and courtesy.

Some people do NOT understand how lucky we are as a community to have this here. For ONE MONTH I…read moredecided to give up paying for health insurance because it was killing my credit card balance (stupid Obama care at over $600 a month out of pocket?? NO) anyway, I have not needed to see a doctor in many years. I have only gone for a physical and everything is fine. One month and a lump appears! OK, I walk in on a Thursday after noon sometime and supposedly all of the doctors are "Out of the office" OK, but I can return the next day and I do. Quick to see a doctor and my share of cost is awesome! I get a perception of antibiotic and lumps goes down. I cancel other tests and everything seems fine. January hits and my new work insurance starts- NOT ONE DOCTOR can see me anywhere on the day I walk in. Lump returned. I was beside myself that this place doesn't have a contract with Aetna. I made an appointment somewhere else but things are dragging out and I can't help but wonder why I waste my money on insurance which at this moment seems like a waste. I got treated faster and cheaper showing how little I make here! If you know someone that thinks they cannot afford to see a doctor, I highly recommend bringing them here with their last two paycheck stubs. I guess I was lucky to not have a long wait here, but still being seen on the day you walk in- that doesn't happen in Riverside anymore. Many doctor's offices in Riverside can't even seem to figure out how to answer their damn phones. This place was a blessing to me and I am thankful (just don't send me any bills and it will stay that way. lol )

Horrible attitude. Blanca at the front desk is very rude with a unpleasant attitude. And I also…read morefeel that's is very disgusting to be talking with your mouth full of food when your checking people in.

Aproval and refills of prescription drugs sometimes take a long time even after messages from the…read morepharmacy and myself. If your medication is to be taken on required time intervals, this could be a problem.

Save yourself the trouble and time and seek medical help elsewhere. Doctors will dismiss you and…read moredismiss your concerns. I went in to get bloodwork done and my Dr. told me she was not going to enter the order after I expressed my concerns. if I want bloodwork done I should get the work done by a third party and pay for it. I'm paying for insurance and the cost is not coming out of her pocket, very unbelievable. Such a waste of time!!

good doctors, clean facility. Very…read morehappy..............................................................................................................................................................................................................................................................................................................................................................................

I have been going to Raincross Medical Group for a few years now and I can't say enough good things…read moreabout Dr. Kimberly Belleza NP I've seen Dr. Belleza for a while now and she is simply the best!! Each time I go in there distressed, not feeling well... I come out of there feeling so much better. She is professional, excellent listener, really aims to understand her patients as people, kind, caring, knowledgeable, patient and never rushes the visits... She makes sure all of my concerns are addressed. I feel heard and seen... She is AMAZING! I've seen many Dr's. and it's very rare to have someone have all these great qualities like Dr. Belleza does. I highly, highly recommend her! The staff is friendly and respectful as well. Dr. Solis is amazing too, he is the male version of Dr. Kimberly Belleza in great qualities.

Pamela Zaldivar is an absolute gem in the medical world. She doesn't just do her job -- she shows…read moreup with genuine care, compassion, and the kind of patience that instantly calms you down. She listens like your words actually matter (a rare superpower these days), and she never rushes you through anything. What really sets her apart is how clearly she explains every procedure, every step, every "why this matters." It's like having a medical encyclopedia that also happens to be warm, kind, and rooting for you the whole time. Her explanations make you feel confident instead of confused, and supported instead of stressed. She's the kind of provider you keep for life -- the gold standard.

Would leave zero stars if I could, called as a medicare patient and they never called me back to…read moreverify insurance. I am sick, just moved to the area, and was hoping to find care here. Care about your patients or hire people who want to work.

Dr. Ahmed Haddad is the worst doctor I've ever had the displeasure of dealing with. His poor…read moreattention to detail in filing out a BASIC EDD form that he CHARGES MONEY FOR has caused us a tremendous amount of grief and anxiety for nothing. My mother has been waiting for her SDI payments from the EDD for TWO MONTHS, and its all because this "doctor" missed an entire section on the first form, and HAS NOT SUBMITTED THE SECOND FORM. This could have easily been avoided if this doctor filled out the forms online, but not only does he refuse to do that (probably so he can charge for it), but they do not even have the proper forms in his office. I mean... how is that even possible? All of our utilities, our rent, and our bills are all overdue, all because he failed to fill out a small little section of a very simple form. Thankfully, my mother no longer needs the surgery she was scheduled to have with this doctor. After seeing such an appaling lack of care to such a simple task, I wouldn't trust him to make me a bowl of cereal, much less with my mothers life.

Why can't I leave 0 stars?…read more This place is terrible. While the doctors are excellent, you cannot get in to see them because you have to go through their call center that puts you on hold and then reroutes you to another department and puts you on hold only to be told you can't get an appointment for three months with your primary. You can no longer book through your primary and if you need a specialist uou have to go through your primary even if you have a PPO, which means you could literally be waiting for care for months. I know people who have said that their parents passed away because they couldn't get care in time. This place is a shitshow. I hope they get hit with multiple lawsuits. I feel sorry for the doctors that are there. I also heard they're no longer accepting Medicare patients.

This location and staff always are on point. I've visited this location many times over the years &…read moreevery time it's a good experience. They're efficient, knowledgeable, & show they clearly care about your treatments & mental health. They want to be sure you're fully aware of the care you're receiving & after care. I don't wish to disclose what I've been here for but I've never been disappointed & I've recommended this location & planned parenthood as a whole to many & everyone I've referred appreciates it as much as I do. FYI even if you come with someone you trust to be there, they will not allow them at the window with you when checking in or in the back as you receive care. This is to ensure privacy and safety for all patients for not just yourself but other patients there too. Also with my last visit, my new insurance isn't accepted here & my out of pocket cost was very affordable big plus they also do payment plans!

I am extremely upset about the service provided to me today by the medical assistant. I went in…read morefor a simple pick up appointment for my birth control. Steve asked if was on Ocella, I said yes and he said the Medical Procider mentioned I was changing it? He phrased it as a question and I said "oh no I have been on Ocella for years, I don't want to change my birth control at all at all, it very important to me" he conversed with me about how he understands, especially with birth control, when something works you don't want to mess with it and that that was fine, we'd stick with Ocella. I'm given my prescription in a white paper bag as usual and head home. Upon arriving at home I see my medication is taped up in an additional white paper bag inside of the packaging. I've never received it this way before in the 8 years I've been taking it.. and you know why ? BECAUSE HE HANDED ME A DIFFERENT BIRTH CONTROL! I understand that maybe this is what my insurance is now covering, whatever. They are similar but this brand has a higher anxiety side effect (I have an anxiety condition!) higher rates or headaches and migraines which I already struggle with wearing contacts and long hours on screens for work, it also has a higher risk of weight gain. I feel like he tried to sneak it past me, didn't want to hear me potentially upset about the change and decided just to tape the sh*t up for me to notice later on. IF YOURE CHANGING MY MEDICATION I WANT TO KNOW! I WANT TO BE INFORMED ON THE DIFFERENT SIDE EFFECTS AND DISCUSS MY OPTIONS! I take birth control for reasons outside of birth control as I struggle with PMDD and HS and it helps to manage my symptoms. This was purposefully deceitful and I'm so disappointed as I have always preferred to drive out of my way for this location specifically. Super unprofessional!

Nice facilities at this smaller medical center. Parking right in front by main entrance on south…read moreside of the building. Pharmacy entrance is also here once you enter head left through the X-ray waiting area. Keep left It'll be just past there. Great service! Came for a follow up apt for hubby. The doctor was very kind and courteous, took great care. You'll see the difference here it's a smaller facility less crowded and not as stressful to get medical care.

Going to have some tests at this location as they don't have these tests at the other location on…read moreIris! Let's see how it all turns out! Ok the first today is a Bone density X-ray! Next week the Dermatologist! The third is X-ray of my liver to see if there's any fat! Let's see how young I am inside! Stay tune for results!

From the moment we walked into Riverside University Hospital, we were met with professionalism,…read morecompassion, and true medical excellence. My family member was treated for multiple dog bite wounds, and the level of care we received was nothing short of outstanding. Dr. Josh was phenomenal -- calm under pressure, extremely knowledgeable, and genuinely caring. He took the time to thoroughly assess the injuries, explain every step of treatment in a way we could understand, and made sure our loved one was comfortable and safe throughout the entire process. His bedside manner is exactly what you hope for in an emergency situation: confident, reassuring, and compassionate. We were also incredibly impressed with PA Theresa, who was equally amazing. She was informative, attentive, and took the time to answer all of our questions without rushing us. Her explanations were clear, her demeanor was warm, and it was obvious she truly cares about her patients and their families. The entire staff worked together like a well-oiled machine -- professional, efficient, and kind. In a stressful situation like a dog bite emergency, having a medical team that treats you with respect and empathy makes all the difference. If you ever need emergency care, especially for something as serious as animal injuries, I highly recommend Riverside University Hospital. Dr. Josh, PA Theresa, and their team turned a frightening situation into a positive experience, and we are extremely grateful for their expertise and compassion. Thank you for taking such excellent care of our family member -- you truly went above and beyond.

If I could give this facility a minus 10, I would. I have…read morenever experienced so much frustration trying to schedule a physical therapy appointment with Riverside University Medical Center's Physical Therapy Department in Moreno Valley. My provider has faxed my referral and paperwork over five different times. Each time, they claim the paperwork is incorrect or that a single page is missing, requiring my doctor's office to resend the entire packet. This last time, everything was sent again, yet I still received no response. I've called numerous times, left multiple voicemail messages, and no one returns my calls. It has been an exhausting and disappointing experience. The lack of communication and organization is unacceptable. If you have the option to choose another physical therapy provider, I strongly recommend looking elsewhere. Based on my experience, this facility has been extremely unprofessional and frustrating to deal with.