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    Opulence

    1.0 (1 review)
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    11 months ago

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    Encore Construction

    Encore Construction

    (2 reviews)

    Water Leak Remediation. Would not commence work without my signing a contract I was not allowed to…read moreread while my house was actively flooding. Demolished custom kitchen cabinets they had been forbidden to touch from the beginning, illustrating either not understanding the difference between restoration and remodeling and/or simply ignoring the preferences of the homeowner. Team members consigned items to "trash" that were NOT trash, including a roll of almost-new carpeting that could have been used to re-carpet the stairs from which they tore carpeting (unnecessarily). Used far more dehumidifiers 24/7 than necessary, and for a week to 10 days longer than necessary. Can't wait to get the electricity bill. Allowed crew to use a carport (not part of house) as a shortcut for their crew to carry demolished flooring to their truck, leaving it with a broken door, boxes of garbage and boxes they had packed to take to storage but did not take. Left refrigerators and a full freezer without power, resulting in hundreds of dollars' worth of spoiled food, its smell, and requiring remediation on the main fridge for the lingering smell. After stating they were finished, we were left with nails sticking up out of floors on both levels of home; drywall dust and paste everywhere both inside the house, and outside on the front steps and driveway; a large pile of demolished plywood subflooring, and the above-mentioned boxes of garbage. The large panel of drapes from a sliding door had been tossed outside in a heap, now wet, stained and drywall-dusted. At this point, they were fired. WORST OF ALL, they have still not provided--a month later--either me or my insurance company with either an INVENTORY or the location of virtually all of my possessions taken to storage from my home. So was this remediation of water damage or the world's slowest home robbery?

    highly recommended, great work and great employees. I was super satisfied by the customer serviceread more

    Cascades Cleanup & Restoration - Insurance claim help in Marysville: Cascades Cleanup manages everything. Relax while we restore your property.

    Cascades Cleanup & Restoration

    (5 reviews)

    After being flooded by a neighbor's water leak, our condo propert management used CCR to repair…read moredamages to our unit. The communication regarding when workers would be there was zero- unless we contacted and asked for information. The workers would show up hours after their supervisor said they would be there, and on two occasions, not at all, with no communication to let us know that they wouldn't be there. Repainting had to be done 3 times - wrong color; painting over drywall mud they left on trim from repairing holes they cut in walls. Flooring had to be placed twice because they forgot to use the underlayment that was sitting next to the boxes of flooring. While reflooring, they removed a baseboard heater and tried to shove it under the bathroom cabinet - laying floor in front of it. In order to remove heater, flooring had to come out or be scratched up. The wiring that needed to be capped off was taped up with painters tape instead, with power left on. They left the common areas filthy with construction dust and debris. We cleaned these areas after they left, on many occasions. They left garbage from the renovation for us to dispose of. Because we left an unfavorable review on the sign off papers, they hounded us with phone calls afterward. Their bill to our property management company was inflated and included areas that were not damaged. Workers took personal phone calls while working and talked while "working" on replacing our drywall and paint - not paying attention to what they were there to do. Parts of our vanity, sliding doors and toilet were thrown away by work crew and had to be replaced. We finally became so disgusted with the quality of workmanship that we asked them to leave with work uncompleted. They wanted to come back, but we are not allowing them access.

    The most disturbing thing was that several family heirlooms were missing after they finished. I…read morecontacted the office and was told someone would get back to me. After several weeks, I contacted the owner, who said he would look into it. He never got back to me. My family treasures are irreplaceable and I am heartbroken.

    Opulence - biohazardcleanup - Updated September 2026

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