I was going to switch my health plan to a large HMO this year until I met Dr. Brett. Dr. Brett was incredibly thorough and very friendly. This is the first time that I can recall not feeling as if the doctor was trying to get me out of there as quickly as possible. He answered my voluminous questions with patience and interest. The nurses and front office were very nice as well. read more

Dr Brett is awesome- he listens and makes you feel very comfortable. However- I only gave 3 stars because his staff is pretty awful. I dread calling in for an appointment. I dread calling in to have a perscription filled. I dread hearing the voices of the women on the other end of the phone. They are not friendly and very often have attitude. Again- Dr. Brett is really great- but he needs new staff. read more

It's extremely difficult to find a good doctor who will actually listen to you and wants to help you get better. Dr. Brett is such a great doctor, he is very knowledgeable and trustworthy. I've been to him several times in the past year for different things and each time, he takes the time needed with me to make sure any problems or questions are answered. He genuinely helps make a difference. And I'm thankful for a doctor such as him. Yes, often you do have to wait a while to see him, but it's because he takes his time with his patients; it's worth the wait. read more

I agree the doctor is good, however his staff is so rude and they act like they are doing you a favor by talking to you. The English woman who I think is the office manager is especially unpleasant. I realize owning a private practice is a hard thing these days, and maybe he sees a fair share of low-income patients... but I don't like being treated like I'm receiving some kind of charity considering he charges my insurance quite nicely for a fairly short visit. Lastly, unlike bigger clinics, he does none of his own tests so you need to go to quest diagnostics to get any blood work done, which in itself can be a major pain. My insurance changed this year making outside diagnostics more expensive, so bye-bye Brett. read more

Dr. Brett changed the way I live my life! I had tried endless other doctors to treat my depression/anxiety and they just had me taking so many pills. I went to see Dr. Brett, told him that I wanted to treat my illness but wanted to get off the various pills. Turns out, the pills the other doctor prescribed me were harmful to my condition and I had to be weaned off over a 2 year span. Dr. Brett is both patient, kind, thorough, doesn't waste time, has up-to-date tech equipment and his staff, especially Alma and Daisy are the best at making you feel comfortable and they are always friendly and will go that extra mile for you. When picking a doctor it's vital that he makes you feel comfortable and knowledgeable about your care, Dr. Brett goes above and beyond this. Highly recommended, been going to his office for 5 years now. read more

Dr. Brett is definitely my favorite doctor I have ever been to. I've been to so many doctors that listen to you for a minute then throw a script at you and move on. He's the exact opposite. He always make you feel very important and give you his full attention during your appointment. He also make you feel very comfortable, even with more embarrassing issues. I feel so fortunate to have such an amazing doctor just blocks from my place. I've seen a few complaints about his staff on here, but I've never run in to any issues myself. They've always been very friendly during all 5 or 6 visits. I highly recommend Dr. Brett and his staff! read more

Dr. Brett is an excellent doctor. As the other reviewers have said, he takes his time with you. He also gets to the heart of the matter quickly and spends time educating his clients about all the available treatment options. The office staff provide excellent care too. If you are looking for an excellent family doctor, look no further. read more

I recently moved to LA from Virginia with my family. I was looking for a good doctor and came across Dr. Brett on my insurance company's preferred providers list. I was blown away with the amount of time he took to talk to me about my wellness and medical needs. It is great to have a doctor that truly cares and goes above and beyond to make you feel like family. I highly recommend him to anyone looking for a good family doctor. read more

I have been seeing Doctor Brett for the past 7 years now, and I LOVE HIM! He is very warm and welcoming. He makes you feel comfortable, and he's good looking! Sometimes I make excuses just to go see him. read more

I'm basing my 5 star review solely on Dr. Brett and not his staff. I am not exactly close anymore, and usually drive about an hour to the valley to see him. He is a great doctor, incredibly friendly, and really cares about his patients. Since moving to Los Angeles from Missouri, I had to find a new physician and luckily I found him and have never looked anywhere else. He has been my doctor through many tough experiences and I completely trust him. He is knowledgeable and takes the time to answer your questions. His nurses are really kind and always brighten my day. On the staff: Yes, the front desk can be a little abrasive, but maybe they are just no-nonsense kinda gals. I do think when dealing with people around vulnerable health issues a little kindness goes a long way. But I have been going there for years and really don't mind it at all. If they wanted to they could ask my dentist what school for etiquette his staff went to (they are the BEST! When I call they always remember who I am and treat me like an old friend and I've only been going there a maybe a year now... side note: if you need a great dentist with the friendliest staff on the planet, Dr. Joseph Elmassian, DDS in downtown L.A. and Pasadena) Sometimes I'm amazed that the receptionist for Dr. Brett (Daisy?) will ask me for my name again when I call. "What did you say your name was again?" Seriously. 5 years now. And I've been dozens of times. I've made jokes about it with my friends, but if that is my biggest complaint after years of going to this great doctor then big deal. Some people will be able to deal and others not. On a positive note, I once accidentally missed an appointment, and received a notice for a missed appointment fee. After haggling with (Daisy?) the receptionist and being told I had to pay it, I spoke with the office manager. She was tough, but compassionate since I have not missed appointments any other time in all the years of going there. She removed the fee, and told me next time I would have to pay it. Nothing haggish about that! It is a Dr's office, but they are running a business too. Bottom line, the staff is abrasive, but after building some report over the years, I really feel comfortable with them and don't feel any of my initial resentments. On the wait: Yes, there have been several times I've had to wait before getting in. It doesn't seem like that has happened in a long time. Besides I just read a book or play a game on my phone. Good things come to those who wait. I have been late many times so, karma I guess. Overview: Dr Brett is AWESOME. I recommend him to friends, but tell them to be prepared for a few things, like waiting or not-so-bubbly staff. Also previously posted, very early appointments and being early or on time can help eliminate a wait. Or maybe I just don't notice or care anymore. Highly recommend Dr Brett, I really trust and respect him as a physician. read more

So glad I found Dr. Brett. After the Affordable Care Act passed I needed to see a primary doctor immediately! It had been so many years since I had a physical/checkup, that I came to him with bucklet-load of questions and concerns. Dr. Brett's taken the time to listen and give some awesome referrals to specialists. I now feel comfortable knowing that If I ever feel sick I have a great doctor to see & take care of me. read more

Staff has improved but still needs work. As for Dr. Brett himself... the man is a genius with a great bedside manner.

Dr. Brett has been one of the most personable doctors I've ever dealt with. I was instantly comfortable when he spoke, offered advice and direction. I was fortunate to find such a good doc. Would recommend him to anyone read more

Dr. Brett and his office staff are amazing. Dr. Brett is very thorough, very friendly and easy to talk to. He takes his time, addresses all of my concerns and is up to date with technology. I decided to choose Dr. Brett based on numerous positive reviews online. It's well worth the 30-minute drive for me. read more

Not a negative thing to to say! From the staff to Dr. Brett himself. Overall wonderful first experience there today! So thrilled to have found such a great dr for my family. read more

I just switched doctors and immediately had an issue with an infection. I am so grateful for the time and energy he and his staff spent with me on this issue. Not only the actual medical issue but the professional courtesy I received each time I called. read more

To me the most important thing with a doctor today is do they really care about their patients and Dr. Brett does. I don't care about wait times and receptionists, that's trivial. Dr. Brett has helped me overcome high blood pressure, high cholesterol, he has helped me figure what to do with my bad back. He is wonderful and I haven't found another doctor in town that cares so much. read more

I have had a wonderful experience during my care under Dr. Brett's office. He listens to me intently, takes immediate action, and gets fast results. I got a call saying I need medication and a prescription was ready that same day! I appreciate how he and his staff care about my health and am so pleased to have finally found a doctor! Everyone has been very pleasant on the phone and in person. Thank you!!! read more

Poorly managed. Receptionist is rude. She asked about my ins, I gave her the name and since she's never heard of it, said they don't take that ins...without even checking. I told her that I first called my ins and they were the ones giving me their phone number which means that they DO take my ins. I asked her if she needed the ins phone # and my ID # so she could check eligibility and she said no. I told her I was really sick and needed to see a Dr and she said: "well, it is $150 for the visit..." I asked how much would my ins cover, and she kept insisting they don't take it and hang up on me. Really?! read more

I have been a patient of Dr. Brett for the better part of ten years. Without a doubt the best doctor I have ever had. If you want a REAL doctor, Dr. Brett is it. He is the rare combination of knowledge, professionalism and warmth. read more

I went to see this Doctor years ago by a referral from one of my close friends (ex-bf) ... I scheduled my appointment to see him because at that time I was living in the valley and was convenient for me and close to work/home.. Came to see him .. He was ok .. Nothing special .. He ordered me some labs, and that was it. The consultation was my first appointment .. It was for my yearly physical.. Like 2 weeks later .. A day before my follow up appointment I got a phone call. It was the office manager.. She called me to cancel my appointment .. I asked her "to cancel my appointment " why? .. She responded "you know why"... I responded "I'm not sure what are you talking about.. Why?" .. She said again " yes, you know why".. "because you know (ex-boyfriend's name)" ... I was like "because I know my ex? .. Of course I know him" .. at the time of my appointments my ex was dating this doctor.. something that I knew because my ex told me.. That's how he knew about him .... I realized that when I filled out the paperwork I wrote as an emergency the phone number of my ex... I'm not from this country and we remained good friends, and he referred me.. I didn't see anything wrong about it. But I guess they saw that and they didn't like it and this was the reason for this unprofessional office to cancel my appointment. I hung up.. I was furious .. A doctor is going to cancel your appointment because you know somebody he / she is dating ??? How stupid is that. And on top of that have this lady (office manager) get involved and talk to me like that.. What kind of answer is: "you know why"? ... I moved to West Hollywood not too long after that and met a nice gay doctor Dr. Mills on Sunset blvd. Such a sweetheart .. Now I moved back to the valley .. 5 years later .. I obviously have somebody in my life, and remained good friends with my ex. That by the way he stopped dating this guy not too long after .. I just remembered that I didn't do anything .. I was very young ... Didn't know much .. Etc. I should have sue him for discrimination and unprofessionalism. We are gay.. But that doesn't mean that we need to attack each other and act like a soap opera character .. Very disappointed. I don't recommend this doctor at all. Be very careful because he mixes work and pleasure. Totally wrong . Btw the office is ghetto and outdated. read more

I cannot even sit here to write this review without making myself infuriated with the pathetic excuse of a doctor that is Joey Brett. before even getting to Joey, all of the receptionists are some of the least welcoming and comforting people I've seen work at any front desk. they can't hide the fact that they're miserable working there. anyway, he saw my gf twice, once for anxiety and another time for a separate issue. both times he let us walk out of the run down office with no solutions or answers. his demeanor is lethargic and he asks oddly inappropriate questions. he asked my gf if she was monogamous when she came in for anxiety. she said "yes of course" (mind you I'm sitting in the room right there with them). he then pressed her again later with the same question. this made both of us incredibly uncomfortable and confused. this was annoying but not the worst. it was when we returned for another appointment for her that he really sealed the deal as a completely unprofessional healthcare worker. before she left the appointment in pain because after doing one test he decided that she was fine and her issue was going to pass, he ASKED THE MONOGAMY QUESTION AGAIN! really frustrating dealing with this guy especially when we had to go to another doctor the next day to actually resolve the issue my gf had. please do yourself a favor and do not come to Joey Brett. read more

Receptionist was not helpful over the phone. Didn't want to make an appointment with me instead wanted me to call my insurance to see if Dr was accepted. Even after telling her I would be happy to self pay, she basically doesn't want any new clients. Not sure how the doctor is bc I had to go to a Walk in clinic instead today. read more

I saw Dr. Brett earlier this year, and didn't go back. Mainly my sentiments echo the complaints on here about his office staff. While waiting for more than an hour in the waiting room, I heard the "ladies" behind the window complaining rudely and loudly about other patients private billing details, complaining about patients calling to complain about billing practices (and after my billing experience I can see why someone was complaining, and I'm sure I became one of those loud, unprivate complaints another patient probably heard recently through the window...) and being very rude to callers on the telephone and hanging up on them with much disgust. Most of this extreme unprofessionalism came from the staff with an English (or similar) accent - she had the attitude of a terrible English nanny, and would not shut up. I almost walked out, between that and the 1 hour wait time. She also kept going on and on about how some company was trying to sell Dr. Brett on the idea of Concierge healthcare plans and I knew what she was talking about simply from friends and family being kicked to the curb by their doctors who adopted this billing strategy. All of this made the visit quite unpleasant before I even saw the doctor. But everyone loves the Dr. himself, so I gave him the benefit of the doubt. Unfortunately, no doubt because of his schedule running behind by an hour, I felt that Dr. Brett rushed through my initial appointment, ignored much of what I brought to him, and he quickly and robotically sent me for bloodwork and another grueling sleep test and even though three previous doctors already put me through that and I had provided paperwork showing my diagnosis. On an unrelated note, that sleep test clinic I was referred to by Dr. Brett was very shady and refused to explain discrepancies in their pricing scheme without hanging up on me. I did not get it done, and ended up getting my therapy elsewhere. 6 months later I got a bill from Dr. Brett's office for $150+ which wasn't unexpected, but there was a line item of a $50 fee for a "no show" 6 weeks after my initial appointment. I was so disgusted with the way my first appointment went, I refused to schedule a follow up appointment that day, so I don't know how that happened, and I sure didn't agree to any no show fees. read more

I love Dr. Brett - I have been going to him for years and find him kind, helpful, patient and focused. He's a terrific doctor. But his office staff is the worst. Whether I'm there in person or call on the phone, I have only ever encountered extreme rudeness and unkindness, as if every question or need I may have is an annoyance. As the daughter, cousin and niece of several family physicians, I know how important a front office staff can be and how unacceptable this treatment is. I'll take my patient business elsewhere and warn people away from using his office. In case the staff reads this, please take this to heart - when you are not a medical professional, the doctor's office is an intimidating place and it's very helpful to feel that the people who are taking care of you actually give a crap about how you feel, and that it's ok (and encouraged) to ask questions. It's cruel to treat them otherwise. read more

I don't understand the negative reviews here. Sure, there are better docs and staff but I haven't found them. I am an old geezer, overweight and in fair health. My only complaint is that the doc doesn't give me the meds my friends take. He thinks I'm too old for that stuff but I am self destructive so damn! At any rate, he knows I won't quit trying and I know he is keeping me healthier than I deserve! I like the staff, too...the office is nice, roomy, parking is great and free, and Dr. B has excellent contacts for referrals. Been going there for years, now. read more

Dr. Brett is the best. ***** 5 Plus stars . I have been seeing Dr. Brett off and on since the late 90's . The only reason I would stop seeing him is when my insurance company changed. This last year I had Kaiser , not a problem, they were good . Even closer to my home& work . But * I recently got married and I was so happy to change insurance companies again, just so I could see Dr. Brett. He has helped me in many ways. And Dr. Brett and his staff are wonderful. Claudia and his office manager have been there 10+ years , I think the thing I like the most about Dr. Brett is his straight forwardness and communication ! read more

Dr. Brett is great. His staff: the worst I have ever seen. Trying to pick the rudest or the one with the most attitude is tough, but I would say Daisy is the most offensive. I'm sure if you have read the other Yelp reviews, you know his staff is awful, but I don't think you know exactly HOW awful. As good a Dr. as Dr. Brett is, I am looking for a new primary care physician just because I can not deal with the ignorant, rude, uncaring, attitude-filled group of hags behind the front desk. Go see Dr. Brett, and you will see what we mean. read more

I've been going to Dr. Brett for almost 10 years. He saved my life. I am a Type II diabetic. My previous physician had prescribed an older insulin regimen and my glucose levels were all over the place. Dr. Brett switched me to a newer insulin therapy and I am now a healthy 61 year old with my diabetes under control. He is a primary care physician, a sole practitioner, and is the best of what people used to refer to as a "family doctor". I have found his staff to be friendly and very helpful. The demands of a sole medical practice today means a doctor's staff is over burdened with paper work - so they don't have a lot of time to chat. There are unfortunate realities with a small medical practice that mean they need to be focused on the task at hand; however, they are always professional and I couldn't ask for a kinder staff. read more

I have nothing but good things to say about Dr. Brett. He has been my primary care doc for years now. He always takes his time, addresses all my concerns, is very thorough, very knowledgable, and very caring. Office staff is great - never an issue with scheduling appointments, prescription refills, etc. Dr. Brett is in high demand so make your appointments for physical exams in advance, I think that there is somewhat of a wait time for an appointment - but that is not surprising given how hard it is to find a good Doc. However, if you have an issue or a pain of any kind you can be seen asap. read more

The one time that I actually got in to see him, he was great, positive reviews are accurate, only bad point is that the lengthy waiting time is accurate. Unfortunately I have to say that the staff reviews are accurate. They are really horrendous and do not compliment his manner at all. After this morning, based on staff alone I think I have to find another doctor. read more

I have been going to Dr. Brett for years and is one of the best doctors I have ever been to. He takes his time, lets you ask as many questions as you need to, gives complete answers. I never feel rushed. His nurses are top notch and efficient. Yes, sometimes you have to wait, but when it is your time, you are not rushed. His front office staff is not the best and are sometimes rude but my dealings with them are minimal. If you are looking for a doctor that you don't have to wait weeks for an appointment, Dr Brett is for you! read more

Dr. Brett is an exceptional doctor. After going to two other local doctors who did not properly diagnose my condition, Dr. Brett identified and properly treated me in a prompt, practical fashion. I'm so lucky to have him as my GP! read more

Very good doctor- listens reviews is detailed and on time a rare experience-

Haven't been going to Dr. Brett for a long time but he is a great doctor. All of the good reviews are on the money--he listens, he cares, he takes his time with each visit, and he is knowledgeable. I don't want to cast disparaging remarks about anyone but I hate to say that the staff reviews are pretty much on the money. I tried to tell myself that I can get past that since he's such a good doctor, but I recently had an important (important to me at least) diagnostic test and was told by the medical professional at that facility to follow up with my doctor to see if he wants to order another type of test in addition to the one I got. When I called the office to ask about it, I was abruptly told that "...if he sees the report and thinks he should order one, he WILL." That was it. I was unimportant, wasting their time and an annoyance--at least that's how I felt after hanging up. For this reason, I'm sorry to say, I am not going back, I'm getting my records from the testing facility and signing a release for them to be sent to a new doctor. I thought I could do it--ignore the rude treatment (over the phone, in the office is different, they are a little more personable) by the staff, but if something that is so important to me is brushed off as meaningless to them, I cannot stay, I do not feel confident with the doctor anymore as a result of the staff. read more

I had been a patient of Dr Brett's for about 10 years, as a doctor he has been very good. It is the office staff that needs work. Particularly the one that is the main one you see as you come in the door. Talk about attitude. There has been numerous times I ask a question and she thinks she is the final answer. I recently had to move out of the area and I requested to have my records sent to a new Dr that couldn't see me until they had my records. That was over a month ago. When I contacted Dr Brett's office Daisy said there would be a $30.00 charge to send the records to the new Dr. I paid the $30.00 and I am still waiting for the records. I called again last week to ask that the records be sent to me, because I was in pain and still looking for a Dr to see me. Daisy said they hadn't been sent yet but she could not send them to me. As it turns out I found a Dr willing to see me and I have a cracked knee cap that I have been hobbling around on for a month. Dr Brett, you are great but some of the front office definitely has an attitude problem. read more