I've gone in there requesting help with insurance twice. They come up as being in network with my insurance but no one wants to help. It seems all they care about is money and not the actual patients or customers. 6 people in the store and all they do is walk around hoping someone with lots of money comes in and they can swindle them into buying glasses twice the price. Stay away please. What a joke. read more

These guys are awesome. Fantastic selection of glasses and sunglasses to be sure. But it's really the people working there that make it extra great. I went in for an exam and the office/store was super efficient, on time, and very organized. I walked in and they took care of me immediately. I had a super great, cute guy who handled all of the upfront work and was excellent. Dr. Harris saw me within 5 minutes. She was friendly, explained everything thoroughly so that I felt very well taken care of and trusted her implicitly. She's a great doctor as well - she does this a couple days a week and the remainder of the time performs FDA studies and surgeries. She's obviously top notch in her field. I feel in love with so many glasses in the store. In my follow up appointment I will def. be getting a pair! read more

There on the corner sits a smart little eye boutique.....just what one expects in Beverly Hills. What you do not expect is the courteous servcie and the extensive collection in every budget and they accept insurance as well.....as good as it gets. I walked in to get one pair and ended up with three pair....having diferent colors of the same frame help my varied moods..... Highly recommend Optometrix to anyone in need of ey exams, servcie on their frames/lenses and new Rx. read more

I wrote a review and it was removed, so here goes again. I LOVE this place, and stopped going for a couple of years as I moved, but now am back , and am so happy to be close to them again. This place is fabulous! They are all very nice, they dont try and sell you anything you dont need, and they are open until 6.30pm - even Saturdays until around 6 too! They will always get me my contacts (if not in stock) the same day or next, and always call as soon as they arrive - and I'm no big customer, but the service is still impeccable:) - I only ever buy one box of contacts at a time, and they never try to upsell me. The contacts have been 25$ for 6 years, the price has never gone up. They always give me free case &solution, even though i only buy one box - which is fab! AND They always offer a trial pair of contacts to tide me over if I need. LOVE them! A gem in the middle of Bev Hills:) read more

Absolutely the very best service I have experienced in Los Angeles. Period. Bought a pair of fancypants Chanel frames from them a couple of years ago. The frames recently started showing signs of weird discoloration (!) at the bridge and parts that touched my ears. Something they DEFINITELY shouldn't have done. I took them back to Simon at Optometrix, who agreed that the frames shouldn't have done that (he also marveled at how weird it was), replaced them immediately and said he'd take it up with the distributor to figure out what happened. But did I mention that they replaced them immediately, even though technically they could have cried "out of warranty!" and sent me on my way? They really took care of me when I needed them - and that means EVERYTHING. I've loved the service here in the past,but this level of service is extraordinary and seals the deal. I'm a lifelong customer. read more

I LOVE this place! I've been coming here for years and recommend them to everyone. My insurance pays for my eye exams and they keep careful records and make sure to check your insurance before your appointment. I buy Rx glasses and Rx sunglasses every year and I'm never disappointed. This is Beverly Hills so the women who work here look like models and the guys are super cool, just as you'd expect. But these aren't retail workers, these are professionals who know what they are doing and have knowledge of their business. They have all worked here for years and treat their customers with special care. They will hold a few frames after your eye exam if you want to have your special someone see you in all the choices before you buy. Lisa is my go-to person for frame advice. She's obsessed with frames and she'll push you just enough out of your comfort zone to pick a pair of frames that you'll get complimented on and fit your face, but not so far out that you'll feel self conscious. You could go to some some place like a sunglass hut and have a gum-smacking teenager assist you, but why when you can come here? There is no Beverly Hills markup on the prices and you'll leave with the best sunglasses or Rx frames! read more

I have never met a doctor like Dr. Lindsey Harris who really spent enough time to go through my vision health with me. Answered all of my concerns and proper advise dos and don't. Unlike most dr rushed into the process, and next... I don't get that vibe from her. Highly recommended. read more

Excellent customer service!!!!! The woman was able to help me immediately. I asked for the Tom Ford section, she showed me what they had and didn't try to press any other brand on me (which I loved). She went the extra mile to ensure that I could get both of the pairs I wanted. While she was on the phone, the gentleman at the counter gave great conversation. Not too bad for 20 minutes! read more

This is perhaps the best Optometric Shoppe in the whole city of Los Angeles. They have a buyer in charge of all inventory named Lisa, and she does an absolutely brilliant job! There is not one SINGLE time that I'll walk in there and NOT see a frame that is out of this world gorgeous. Lisa has an excellent eye and though she represents nearly 90% of all brands, she chooses the very best of all of them. Also there are wonderful employees there named Teresa and Marla. Teresa is so bubbly and friendly and will bend over backwards to help you, no matter how small the request, she is truly a charming and helpful soul. Marla is a bit more stand- offish at first, but once she warms up to you she is a doll of a human being! In short, I love this place. It has the best selection out there. And perhaps the best of all: THEY TAKE VSP INSURANCE!! Tee- Hee :) :) read more

1. Lisa- you are super sweet, helpful, and I appreciated your honest opinions when it came to choosing frames. And an even bigger thanks for my disposable lenses you provided so I could actually see myself in the frames :) 2. I AM IN LOVE WITH MY THOM BROWN FRAMES!!! 3. Justin- made the shipping arrangements over the phone a breeze. So professional. I was more than satisfied with the level of attention and customer service I received. I finally found my fancy glasses I had been searching for! Now cost: these guys carry really quality frames and glasses, so I went in already expecting a certain price point. I believe that good eyewear is an investment....that being said, frame and lenses came out to being slightly over the $1k mark. read more

The best, largest designer frame collection I've seen. Here, finding you the right glasses is turned into an art form. Boris will spend as much time with you as needed to get the perfect pair for you. He has helped me create several pairs of high fashion glasses, down to the little details. Anti-glare or not? Transition or not? Tint? Which one? Do we create a new color for you? Easy! The prices? Fair and competitive for what they offer. The only place to go. read more

I had broken one of the nose pads on my glasses and went here to get it fixed. The guys were super nice and fixed it for me while answering some questions about the other glasses they had in the shop. When he finished even adjusted my glasses for me and when I tried to pay, he wouldn't let me. I will definitely come back here next time I need a set of glasses, they seem like a reputable shop with a lot of integrity. read more

I used to love this place, but not anymore. They lost a record of my first purchase there, and the guy was very rude to me. It's amazing how rude Americans have become. If I came with a famous person, the guy wouldn't have treated me with such attitude. read more

Came to get my wife's glasses tightened. Justin was very kind and professional, told me they do it as a courtesy but can't replace the frames if they break, which makes sense and I was okay with that. He spent quality time on the wife's frames and even cleaned them for her. I am very happy with the service here and I will return again if need be. Thank you Justin. read more

I most certainly could not recommend both Dr. Zakheim and the crew up front more!!! They truly go above and beyond in every way.

I came to Optometrix because they have a great selection of frames. Too bad their customer service is terrible. I came in shopping for new frames and the guy helping me was having a hard time pulling my insurance so he told me to leave all of my info and that he would give me a call. 3 days went by and he never called. So I stopped in again and he like "duh, I never pulled your info and I'm not sure why." Long story short, I waited forever for him to pull my info (he didn't seem very familiar with the process) and I finally got so frustrated I left. It is a bummer because they have a great selection but the customer service is just too painful. read more

Okay, so... The eye exam was thorough, but I felt as if the assistant and the optometrist were both fresh out of school and had not had much experience with actual people. In other words, the exam was not fluid. The front desk even called the doctor while we were in the back exam room and took her Starbucks order in the middle of my exam!! Whaatt?! Next, they were out of my specific brand of contacts, so I had to wait a week for my trial pair. Not a big deal, but just wait... I picked out the glasses frames I liked, which btw, the only reason this place even gets 2 stars from me is because the office staff were all very helpful when it came to walking me thru the process of trying on 75 different frames. So, I chose my frames and waited the 1week for delivery of them with my new prescription lenses. I didnt get a call from them letting me know my order was in so I called to inquire... After they couldnt find my order and had to call me back when they could locate it, I was told "there was a breakage at the lab and my glasses would be another week for delivery.". So let's get this straight, #1 you couldnt find my order and then #2 there was a mysterious break in the lab (which I was not informed of) #3 let's pretend I believe there was a break and that they did not just forget to send off my order, I still dont understand why when I picked up my glasses on the third week THE PRESCRIPTION IN THE LENSES WAS WRONG!!! Now I have to go through another exam and wait even longer for this major problem to be corrected. Is it just me, or should medical professionals including their office staff be held at a higher expectation than the local Starbucks barista?! Bet you the Optometrix staff's Starbucks order was processed correctly the first time... read more

What a place!!!!! Can't believe the amazing selection of eyewear!!!!! Justin is THE MAN!!!! He knew exactly what would look good and what wouldn't!!! Dr. Harris, was super friendly and a true professional!! This place, in the heart of Beverly Hills was completely worth the drive across town to come to!!!! If you are looking for the hottest glasses on the planet, GET HERE!!!!!!! Can't thank everyone enough for the down to earth, customer service oriented experience!!!! THANK YOU!!!!!!! read more

I like this place. Good selection in a variety of price ranges. The people who work there don't harass you at all, but are always available if you need help. The technician who makes the glasses (in my case 2 pairs of prescription sunglasses) is way better than others I've gone to.. I took my first pair back a few times and he kept working on them until they were just right. The girls are nice too. They ordered the wrong color lens once, but apologized profusely and were going to re-do them, but I ended up liking the color. And they take VSP! read more

I had a great experience shopping here. The optometrist who did my exam was great and very knowledgeable. I wish my regular doctor was as good as him! The girl who helped me find my frames was very patient and helped me stay within my budget even with the pricey frames. read more

I was disappointed with this place. While they have a good selection of frames their lab did a very poor job and despite number of tries they could never get it right. My wife and I had paid a pretty penny for our frames and lenses and ended up having to go for a new pair within a year elsewhere. read more

CLASSIC CUSTOMER SERVICE IN THE HEART OF BH! Popped in today with 2 pairs that I didn't purchase from Optometrix, and yet I received the kind of service that a long-standing and beloved client would receive. Mr. Boris repaired my frames on the spot, generously took time with me, and insisted on not charging. I left knowing that I'd be back soon to buy my next pair from their establishment. In the age of online shopping, it was a great reminder that a skilled professional is still a valuable asset... especially with luxury good purchases. Thank you. read more

Great selection of glasses, great customer service, and cheaper than other surrounding places when it comes to buying glasses. Come see Marco (even though everyone here is great). I will be coming here from now on when it comes to buying new glasses. read more

I have been going to Optometrix for 3 years and I can say that this place is simply amazing! The staff is extremely helpful and might I add, everyone is gorgeous :) The doctor was very thorough and patient. I got Gucci frames last year and Chanel this year at affordable prices. If you haven't been here before...you should! What a great place! read more

Very friendly people and helpful with frames and lenses especially since it was my first time picking out eye glasses. The doctor was very efficient, I completed my eye exam and had selected new frames and lenses in under an hour without feeling rushed! read more

I'm a big fan of this place. They take VSP and I got a great deal on my Chanel reading glasses. I like their selection and am always getting complimented on my glasses. They we also very timely with my appointment and on the ball from the moment I walked in the door all the way through to the very end when I finally decided on the glasses I picked. Plus my glasses were ready within just a few days. read more

I went in yesterday to shop for sunglasses. They have a great, wide selection and salesman Justin Black could not have been more helpful. He informed me of all my choices regarding replacing the scratched lens in my existing sunglasses without pressuring me to pick the most expensive option. He provided excellent service, doing some additional online research for an option that would not actually benefit him (my purchasing a new pair of an old style no longer carried by their shop). He went the extra mile and was professional and welcoming. read more

Terrible customer service. They do make custom color contacts which is great but my experience trying to order a second pair from them was a nightmare. Even after numerous tries to get the order right and paying them I called today when I never received them, and they had lost my order. I've never had such a hard time making a 700 purchase before. Update: spoke to Boris who was apologetic and figured out the mix up which was not on their end but the contact distributor. Still struggled to make an order here. read more

Dr. Zakheim and team are fantastic! I went in for some new glasses and left with a better prescription (had been over-corrected from my previous doctor) and some fab loot. The Doctor is very thorough, detailed and experienced, not to mention kind and has a great sense of humor. Lisa Runyan is wonderful as well. Very knowledgeable, personable and stylish....she also looks like Gwyneth Paltrow and yes, she "consciously coupled" me with some prescription Chanel sunglasses that actually fit my face. I will say be prepared to spend some dough...the frame choices are Beverly Hills all the way -- but what did you expect? This isn't Target Optical (not that there is anything wrong with that!) Fun! read more

Amazing service , attention to details just to start. A ++++ store and with CLASS. I recommend this store to anyone in Beverly Hills area.

Everyone there is amazing! I have yet to make up my mind on a pair of eye glasses but they all do a great job at walking you through frames. It's actually a big deal. I need good frames for everyday and you wouldnt believe how many options you have available to you. I appreciated how they asked me what I am looking for in the glasses I want to wear. Then they pulled a bunch of frames out for me to try based on my face, the shape, skin color, style I wanted, color tones etc. It's made the whole "looking for eye glasses" experience fun and better because I was able to see my options and cancel a bunch out to narrow it down to just a few I have my heart set on. It is a great place and very pricey. I think it's a great investment though. You know the glasses will last you a very long time with good care. They also do eye check ups and deal with putting in prescription lenses. I'm hoping to buy a pair of glasses soon. I'm ganna need to figure out my favorite frame ahhh! read more

Optometrix - Optometrists Near Me - Beverly Hills, California

I have been a satisfied customer until today, when the imperious and legally ignorant manager refused to telephonically convey my prescription to me (which is after i was told that Optometrix could not put prescrptive lenses in Oakley skiing glasses). My friends and I I have collectively spent tens of thousand of dollars at the establishment, but none of us will ever cross its threshhold again. I am going to share my experience with the owner so he is aware of the considerable cost of the arrogant attitude of his manager. I have been the CEO of two public companies, and understand the importance of maintaining good customer relationships. Imagine how people who are not affluent customers must be treated. If the manager worked for me, he would be a former employee by no. I strongly recommend that anyone reading this review take their optomotry business where it is appreciated. read more

Dr.Zakheim and Dr.Harris are the best at what they do! They're very thorough with their exams and the collection of glasses they have are the best. I've gotten a few pair of sunglasses here that you won't find anywhere else, seriously. Anyways, I had trouble reading up close and was getting headaches. Dr.Harris did my exam and she took her time with me and answered every single question I had. Such a beautiful and smart doctor. I trust my eyes with her completely! Now I don't get headaches anymore and can do work on my laptop all day long. I highly recommend this place. Great staff, amazing doctors and a beautiful selection of optic wear. read more

The Brentwood office is far superior with an amazing staff. Doctor Z is so great - don't be put off by the douchy staff in the BH office. They have a Hollywood office now too but I haven't been there. But seriously - he is a great doc so try the Brentwood store. read more

I usually don't write reviews but I felt so strongly about the poor service here that I thought I should let others know to stay away from this place. Tha attitude of sales staff is very poor and the service is even worse. I ordered a pair of prescription sunglasses and it took more that 2 weeks and mutliple phone calls to finally receive them and that is after spending $300+ insurance. One would expect better service. However, they do have good selection of glasse/sunglasses but you could find that anywhere in B.H. I would definetely not recommand this place to anyone. read more

I was in the market shopping for new eyewear and randomly walked in. I was looking for both sunglasses and prescription glasses however the place didn't satisfy my needs. The service was not so bad but it feels that it lacks professional advice. All the frames that were suggested to me didn't really fit my face nor made me feel more confident. The staff is friendly and the place is clean but it wasn't enough for me to spend couple hundred dollars. The service and personal advice could be improved. read more

Great customer service. Boris helped me with all the inquiries I had about the glasses and even fixed the missing screw in my old pair of glasses! The atmosphere at the store is that you are welcomed and will be taken care, regardless if you came to shop or just inquiring for general purpose. thank you! read more

DO NOT shop or order any type of glasses from this place. They just want your money. Customer service is zero... Lisa told me my glasses will be ready in 2 weeks, guest what? Not only it wasn't ready, she didn't call me to let me know it's not ready...after 2 weeks waiting for my glasses I called to see what is going on since I'm going out of country. She yelled At me over the phone and told me we aren't responsible for anything. I never promised you, your glasses will be here. How come when you were trying to sell me $1545.00 glasses plus prescription lenses for $400.00 you promised it will be in the store in a week. This place is all about money and charging your C/C ... Do NOT trust them. read more

I was a walk in after Saint Laurent told me they could not help me with the missing screw from a nearly brand new pair of sunglasses. I had been to 2 different optometrists prior. One was unwilling to help, and the other just did not have the right size screw. Within minutes Coin had found a screw that fit, did so for free, and all with a super friendly attitude. I do not currently need new eyeglasses, but when I do I will certainly be returning! Thanks Optometrix! read more

Let's place "real" perspective on Optometrix of Beverly Hills. 1st - service is impeccable, in other words, extraordinary... The staff is personable and highly accommodating. They possess the advanced skills and knowledge in representing the unique and highly advanced product lines they carry - Lisa the buyer is one of the most gifted buyers I know, with a keen instinct on trend and cutting-edge detail - I should know, as I was a buyer, brand builder and product developer. 2nd - Simon is extremely gifted and knows exactly what to recommend for eyeglass frames and sunglasses. His desire to service customers is very well apparent. Quite simply - Simon cares. Service does not get better than the personalized service Simon provides! Thank you, Simon! 3rd - eye exams on sight and the ophthalmologist is extremely knowledgable and professional. Best-in-class experience - absolutely the best. 4th timeliness and follow-through A+++ (customer service basics; however, most retailers miss the mark on this one!) In conclusion Optometrix offers Trend + Experience + Precision + Service = the very BEST resource for eyewear and contact lenses in the greater Los Angeles area. Kudos to you!!! read more