I would LOVE to give zero stars to this fraudulent, full of crap company. i am livid. When we signed up, we signed up for a deal that offered a free amazon $50 GC. At sign up, it stated free installation. That's it'. Then to find out it's three months of bills paid on time to earn the gift card, ok that's fine no problem. Get setup online, bill due date is 10/17. Set a reminder to pay the bill today. Get paper bill, due date is 10/17. Okay. Today is 10/15 i go to pay online and it says LATE. Excuse me? So after sitting on chat for 30 minutes with an idiot who can't help me I call and ask for a manager. Get refused to speak to one. Then I'm told that we're ineligible for the amazon reward due to paying late? Supposedly we have to pay a month in advance, 7 days after instillation. We were NEVER told that. Never told to pay 7 days after instillation, never told that we had to pay a month in advance and NEVER told we would basically be paying two bills in one month. The rep says after looking at the account, she agrees we were never told but it didn't matter because were still ineligible and there's nothing she or a supervisor can do. I said so you're admitting it's yalls fault for not disclosing information but the customer is the one who gets screwed? She said yes ma'am, I'm stating it's not your fault it's ours but there's nothing we can do. What a scam! Basically they promise you benefits up front and then find a way to screw you out of them! The WORST customer service, liars and terrible company. We will be cancelling and I will not pay anything you send me going forward. POS company. Don't use them. Don't sign up, don't believe the crap they sell you. They're liars! read more

We've been a Suddenlink customer for years. We've been having issues with the internet the last couple months. The service would just come and go. So, being tech savvy, I know what to do on my end to fix it and not bother the tech support team, AND not waste my time to have them tell me to do what I already know to do. So I have done my thing for the last couple months, and then the service comes back on. However, the intermittent problem became more frequent until Saturday night when it went off. It was late at night, so I went to bed, figuring that it would come back on during the night. Well ... Sunday afternoon, and it still wasn't on. I called tech support. The guy couldn't fix it, and was going to charge me for service to come out. It wasn't my fault, so I mentioned I may just get another provider. He hung up on me. WHAT?!?! Yep ... hung up on me. So, I call back ... Ashley attempted to help me ... she couldn't get the modem working either. However, she gave me an option of the service guy coming out, and me being charged, or take the modem in to the Suddenlink retail location and they will swap it out. I told her that this was an old modem, and asked how long the warranty was. She told me it didn't matter, and she assured me that they would swap it out. So ... I waited overnight, and then went in Monday to swap out modem. Oh ... no, no ... it's too old, out of warranty ... and they can't swap it out. WHAT?!?! Unbelievable. So, Jacob wasn't going to do anything for me. Afterall ... We're just the customer. We pay them $67/month for this kind of service ... $804/year. So, Jacob told me that I could rent a modem for $10 per month ... not interested. I called back into customer service to complain about the type of service (or lack thereof). Lori got my call. She was pleasant, understood, but "couldn't" do anything other than say she was sorry. I asked for a credit for the poor quality of customer service that I have received and for my time that I've had to invest jumping through hoops, and not receiving any help. She suggested that I rent a modem for $10 per month. I explained that I have had this modem for over 4 years. Paying $10 a month for 4 years is $480 ... for a modem ... ummmmm ... no thanks. She said that after I bought a modem, that I could call in and have it assigned to my account. OK ... I went and purchased a modem/router combination. I spent $170+. I hooked it up. I contacted suddenlink to assign it to my account. I (unfortunately) got the opportunity to speak with Amelia. Who initially said that she couldn't assign my modem, but then surprisingly asked for some info so that she could do it. Hmmmmm!!! When I asked for a credit, she said she can't since there was no service interruption. What was Saturday night, and Sunday? What was it that the two reps on Sunday couldn't connect the modem? I told her about the intermittent issues for the previous couple months ... get this ... since I didn't call in ... it didn't happen. NOW ... I'm a liar (according to her). This is the bottom line ... Suddenlink (Altice, whatever they want to call themselves) doesn't care! They simply don't care! They've gotten too big for their britches. I asked Amelia when was the last time we asked for a credit? We haven't. I've put up with intermittent service for $67/month, without complaining. We've turned down other ISPs soliciting our business. We're asking ourselves now ... WHY? We've been loyal to Suddenlink ... WHY? Well ... they obviously don't appreciate our business ($804 per year) ... they don't appreciate our loyalty (10+ years). They will now lose our business & loyalty. I would have been happy had they simply said, "Mr. Davis, we're so sorry for the service you've received, the misinformation you've been given, and any inconvenience you've experienced ... would a $10 credit help?" I would have accepted that. It would have shown some compassion for the situation. NOW?!?! That won't work. I plan to let our experience be known on every social platform I can. Others should know that Suddenlink (Altice) doesn't care about loyal customers. I've been in customer service for over 30 years ... I wouldn't let this issue get anywhere near this far down the road. The customer service I've received in this matter is simply unacceptable. I highly recommend that everyone find a different internet service provider. read more

My bill in always changing and all I have is Unlimited internet. Every time I call they don't act like they know what they are doing or care. The lady I spoke with today should not be in customer service!!! read more

I just got off the phone with John in Texas for Suddenlink Residential. His supervisor is Richard. I was ripped off by them today for 5 data violations going back 45 days at $15 each. A total of $75. I was notified until today that I had went over a 2nd time. Even though I am a long-term customer, they would not budge on the charges. This company has an exclusive agreement in the city I live in (Jonesboro, AR), so I can't go to a competitor. I will quit as soon as high speed internet by satellite becomes available. DO NOT DO BUSINESS WITH SUDDENLINK!! read more

I've used suddenlink many times and just recently have decided never again. Paying monthly for 100mbps and ever since the install not only was i getting no more than 20mbps but the service was on and off. So had a tech come out found one problem. Then it worked a few days and then back to the same problem. Three techs later same thing. Then I saw a service charge of 60$ added to my bill without without warning. Now they won't even come out and fix their own stuff that they wouldn't do right from the install, they would come out and charge me 60$ minimum to have them fix their problem. When the standard suddenlink service charge is 40$ not 60$. All they do is lie. Do not use this company for any services. Wouldn't use a star but unfortunately I have to use 1 star. read more

Suddenlink has always been good until the last couple of years but gets worse all the time. You can't get a call through & the internet is weaker than it has ever been. My ring doorbell doesn't open until after the person is gone. read more

Whatever you do, do not use Suddenlink as your cable or Internet provider. My Internet has been down since Sunday, had three appointments scheduled, only to find out that they upgraded my service without my permission, provided me with a modem that doesn't work, and then they refused to cancel my service today. They said I will have to be charged through the end of the billing. Even though there is no contract. I recommend all unhappy customers to call the FCC or file a complaint with the FCC. I called, and I went to the place of business. They refused to give me a receipt for the equipment. I think a class action lawsuit against Suddenlink is called for. Their customer service is nonexistent, they are extremely rude and condescending, their billing practices are criminal, there is no code of ethics, and you can't speak to anybody here in the United States. Think twice before calling Suddenlink for services. If you do, you will regret it! read more

Love the spead hate their service. If anyone else could get close I would in speed I would change.

DON'T go with Suddenlink if you can help it!!! I just got off the phone with them and they go up in price for each year that you are with them. This is very ridiculous. You would think that they would want to keep current business. I told the lady I was going to shop around and she said okay. I do NOT recommend this service!!!! read more

This review is based solely off of a sales house call. Ron came by to quote us on tv service. He was very nice when he came in but that was short lived. He started talking about tv and internet and we stated that we were very happy with our current internet provider, ATT Uverse. He started talking bad about ATT and how their speeds aren't even close to Suddenlink. This is wrong because while suddenlink has a 1GB package that they offer, so does ATT. We currently have the 300mbps and we love it! (Plus we love the price and the fact that we didn't have to pay for install or equipment and we have fantastic customer service with them.) He stated that suddenlink is the only company that uses a router/modem combo unit rather than two separate units. This is a lie because our ATT one is a combo unit. Then he started to argue that suddenlink doesn't charge for replacing equipment on their modem/router combo if it breaks but ATT does. Ours has broken and ATT replaced it at no charge and installed it at no charge immediately. He got visibly irritated with me when I continued to tell him, point for point, that what he was saying about ATT wasn't true for us. I don't know why he was so argumentative, it wasn't making us hate ATT but rather making us not want to work with suddenlink because obviously they don't know what they are talking about. He then started "quoting" us a price for tv service. We were told that standard tv service was $57/mo. Then come the fees of course. Which we never saw an itemized list of so who can really say what the fees are. Then he told us it would be $114/mo for the basic tv, no DVR and NFL (which was $12/mo). When we had directv we had HD channels, DVR in every room and a top of the line package and only paid $125/mo. This company is a joke! How can you charge so much for so little? And at least with directv we had an itemized list of taxes and fees so we knew were weren't getting screwed. All in all with his lack of professionalism and attitude would almost be enough to not work with this company. But the fact that they clearly don't know what they are talking about and how they charge so much for basic services while tacking on outrageous fees is what sealed the deal. Do yourself a favor and choose a different provider for everything, this company is not worth it. read more

I took a half day at work to be home between the hours of 2-4. The tech showed up at the allotted time however it was very awkward, he did his thing and had the tv working as he was here, I had my own modem and router and he still hooked up his... He didn't show me how to work anything didn't give me any paperwork or instructions didn't give me my new home phone number and then as soon as he left the tv no longer worked, I went outside to re hook up my direct tv so we could watch our favorite show on Friday night and saw that he had cut out my direct tv line, didn't unscrew it if he needed, but cut the wire itself. I called tech service because as we attempted to watch tv we could not get a single channel to work as it kept telling us we were not subscribed, ugh like this isn't enough I called the number shown on the tv to get assistance after 45 minutes of more awkward silence not being communicated to, he hung up on me.... I called again and got to a lady this time, she couldn't help me and then sent me to sales who then also couldn't help me then transferred me to tech support where I finally cut ties with all but internet service and requested someone to get out here ASAP to fix what the actual tech messed up... I am beyond frustrated and have been a suddenlink customer for a full 24 hours it's been the most awful company and terrible customer service I have ever encountered. If I had more choices for internet I would cut ties all together, as soon as I do find something else that will work for my family, my two boys and myself we will leave without looking back. I missed a half day of work and no services until they can get someone out here again, I put in for an expedited service call and still no one has been here. Awesome right? I think not. I would love for a supervisor and or manager to call me as your company has poorly dropped the ball. read more

I've used Suddenlink for several years and during a recent move have never been so disappointed. After setting up an appointment to move services they never showed or for that matter called. After calling to see what happened, I found them less than willing to satisfy the situation. It seems like their staff doesn't have the training they used to take pride in. read more

Horrible service! I have paid extra for high speed internet and it is constantly reverting back to slow speed. When I call in I wait for 30 minutes to an hour. Only to find out they can't explain why I'm not getting premium internet even though I am charged for it each month. This happens every month! I'm going back to Dish! read more

I had great service while with Suddenlink, never any issues with tv or internet. However, it has almost been a year since I disconnected my service with them and I just got a bill from a collection agency for $635. They said I didn't turn in my equipment, which I did, so I now must dispute it. The real problem is that I have to physically go to a local store to dispute the issue because calls are sent to call centers. So I must either pay $635 or drive almost 700 miles (one way) to dispute. Pros: quality tv and internet. Cons: bad accountability and no direct lines. read more

I've never talked to a bigger group of idiots in my life. I've probably had to call at least 10 times after moving in 6 months ago and I'm still calling about the same issues I first called about. Do not recommend, biggest headache and hassle of my life, read more

Man, WTH happened to Suddenlink? I've been a customer of their's for around 15 years and used to consider their service and customer service to be the best around, but today it's hard to think of anyone worse. My cable and internet have both been practically unusable for about a month now. They've been out twice and determined that the drop from the alley to the house was bad and they were supposed to replace it on Friday (had a confirmed appt), was told by them someone needed to be at the house between 12:00 and 2:00 so they could complete the job but they never showed. Waited 5 hours for them to get here and they never did. Now get this - they claim they WERE here! Said they checked it out and everything was fine and meanwhile I still have no internet. Flat out lied to me on the phone - wouldn't let me talk to a supervisor, wouldn't give me a supervisors name. The "customer service" rep I dealt with, Chuck, could not have cared less and in fact was a condescending ass. Sadly he's not the only bad rep I've dealt with throughout this ordeal. Never thought I'd say this, but if you have a choice avoid them. read more

Do not keep their word on what they will offer. Plus they make a mess in their installing. I have been trying to get a billing problem corrected with no luck. Sorry that I changed. read more

I've had this internet service for about 2 months now, and while the representatives on the phone are super nice and helpful, and the technician fixes the problem when he is called, the internet is very disappointing. The apartments that my fiance and I are currently living in do not allow other internet providers that AT&T (and I've heard mixed reviews about AT&T) so we contacted Suddenlink after our move in mid December. After a week of no internet we were getting restless so we were very excited for them to come out and install our internet. My future sister-in-law and her boyfriend have the service and she recommended it, so I am sure that that the location (even though we literally live across the apartment complex from her) plays a factor in it. It worked wonderful for about a week and a half, and then started cutting out every ten seconds - sometimes it wouldn't even come back on. We called the company and had a technician come out - the problem was temporarily fixed for about 2 days. We called again. Fixed for 4 days. The last time that we called it somewhat solved it, but instead of it completely dropping off like it used to it is now cutting out every 2 seconds. I am sick of calling the company, I really just wanted my internet to work. I really hate that I have had to call 3 times in 2 months. I just want to watch Netflix and finish a movie without it cutting off. I even purchased one of the higher plans that we had, just so that this wouldn't happen. If given the option, I will definitely be looking for a different internet provider - I hope you do the same and don't make the mistake I did. read more