Purchased $3K in equipment and rentals from them. It's Ok, I ended up Spending $12K in the past 2 months with other Companies! They treated me with disrespect, didn't want to answer questions, just cared about money. The Hispanic Sales Lady in the Front Middle Didn't Know Anything and Acted like she knows Everything! Didn't even know they had Certain Products for Sale when we were trying to Purchase and the other Sales Guy and Support Lady had to Correct her that they Do Sell that Product! They have Bad Attitudes and Don't want to Help! They ONLY Help or Act Nice if you Speak Spanish or Look like them. Rude and Ignorant. Never Support this Business! read more

Optimum Floorcare - Optimum floorcare in San Diego is Rude and Workers don't know anything about cleaning products disrespectful! - Home & Garden Near Me - Chula Vista, California

HORRIBLE!!!!!! Takes 3 weeks and 70 dollars to tell me nothing major is wrong with my vacuum and only tells me the hose is clogged and the filter needs to be changed . So they keep pushing back the date for me to pick it up. 3WEEKS Plus 70 dollars for unclogging??? DUMB. Wish I knew another place I strongly dislike this place I can clearly see that they take their sweet time on fixing something that's not so serious Waste of gas money driving to CHULA VISTA for this place. NEVER GO TO THIS PLACE Horrible Horrible read more

Horrible management and policies. I bought a vacuum cleaner here 20 years ago. Every once in a while a band on the cleaner breaks. I bought a brand new band last Friday and it broke less than a minute later. This is NOT normal. I figured I could get a new band if still had my receipt. Even though the band only cost $1.29. Boy was I wrong! I walk in and this rude lady says she has to check with the manager. Are you serious? Check with the manager for a part that cost a little over a dollar! The manager proceeded by saying she wanted to see my vacuum cleaner to see what went wrong. Are you serious? Like I'm gonna bring a vacuum cleaner for a dollar part. She proceeded by saying there is no warranty on the band. Can't believe they would have such a hard stance on such a cheap product even when I had the receipt and it was bought just four days ago. Never coming back here again!!! read more

I bought a used truck-mount machine these guys had for sale on Craigslist. I Drove out from Riverside to pick it up, they were honest about the machine and gave me a good deal for what it was. Just had the machine installed and it runs great. Some minor repair was required but overall I'm very happy with my purchase. If you're just getting into the business or looking for a used machine that's affordable don't buy from a private seller, this is the place to go. Thank you. read more

As a cleaning professional, I have been coming to optimum floor care for years! The staff is knowledgeable, friendly, and Tony, the owner bends over backwards to meet the bar you set. If he can't beat a price, he will tell you. Whether it is a new vacuum, fixing an old one, customizing a new one so it works best for you, custom building your truck mount for carpet cleaning or whatever other application you need, Optimum floor care can make it happen. As I write this, they are customizing my van. They are installing a generator that will allow me to use specialized equipment and not have to worry about a power supply. Have need of a custom built cleaning system. These guys are up to the task. True professionals!!! read more

Tony attacking a customer is not a good defense for your bad workmanship. This wasn't about the faulty yellow cords I was changing: it's about the black power cords I brought over that are working fine. It seems you are trying to muddy the water with insignificant facts. But since you brought up the yellow wires that your company sold me: they were horrible. I complained about those about 2 weeks after I bought them when the factory ends broke. Also I changed these wires Nov. 2016, not 2015. See invoice # 417409 Tony. They only lasted 16 months which is not long for power cords. If you don't like my attitude, it's commensurate with your miserable services. Tony's response is typical of the nonsensical explanations I have been hearing for years Besides the bad yellow wires sold to me by Optimum, they have also sold bad switches a bad hose fitting and bad hoses. The switches lasted less than two weeks. Tony claimed I dropped a hose fitting and wouldn't hear it when I said it leaked from day one. I bought a return hose that lasted only 4 months from Optimum. I bought another one from CCE that has lasted several years and still in use. Tony's explanation for all merchandise is we don't make it, we just sell it. It seems a company that has been in business for over 100 years would have a better line of supplies. My advice to professional carpet cleaners who use portables and this company is: buy electric parts from an electronics store. San Diego Electric has good 16 amp switches (under $5) that have lasted for 2 years and I have never seen one break. Never buy Optimum's yellow cords but the black cords work well. A good handyman can service these machines like child's play and is a good alternative to Optimum's service department. I don't want be a total poison pen so I will vouch for their pumps and I cannot say enough good things about their American made, 3-stage vacs. Mine have been going over 4 years without a problem. Too bad there aren't more companies like this. The carpet cleaners of San Diego could use more choices. I would also like to say that this is all true. It's Tony who is untruthful and is trying to cover his rear. This is typical of how this company weasels out of problems. And Tony, out of 8 reviews, 3 are negative. It's not us Tony, it's you! read more

Extremely disappointed. If I could give it 0 starts I would.. I took my commercial vacuum for a simple fix ( needed a new roller) I had to leave it which was fine. They don't check it out until they are "available" usually 1-2 weeks. When I called they said it needed a list of things, that being said the motor had to be reconstructed. That wasn't even the issue in the first place. Since we needed it we agreed, however it was close to $120 (beyond expensive) I trusted this company and picked up the vacuum once all the parts were replaced. It didn't even last a week when I was back. The technician had put the parts completely wrong messing up other functioning parts. They did NOT fix it and I was being charged $10 to just take it when I had to drive out of my way and take time due to errors. Every time they would say something was wrong never taking any blame. Horrible customer service. I ended up taking it two more times. Now, they returned it with a horrible burnt smell that it didn't even last two minutes on. Took it back and they said it was the extension cord now. I personally put a new one and that wasn't the issue. Took it back and they returned the vacuum non- operational with the power outlet almost cut and advised "someone" switched the parts to a 15yr old vacuum parts and that it was being done from my side. Like really?! This is beyond ridiculous. Not only did the keep the $ but did not acknowledge the warranty that was purchased for a total of 90 days. They kept all the original parts and replaced them to make profit. Kept the $ and did not even apologize. Horrible management and technicians. It's really a shame. I had to throw away an expensive commercial vacuum THEY trashed. People be aware. I trusted the whole business. HORRIBLE PLACE!!!!!! You've earned BAD REPUTATION read more

Tony and his crew fixed my truck mount. I had a ongoing problem with the water pressure must have been a air leak luckily Tony and his crew at optimum floor care fixed it when others couldn't awesome job thanks Tony. read more

Awesome service! I would recommend Optimum to everyone in the flooring business. Tony spent a lot of time helping me get set up with my new business. Paco is the best mechanic out there. Sold me the correct parts and told me how to fix it myself to save me money. read more

Went in for carpet cleaning options. This place has it all! Very knowledgeable staff & fair prices. Location is also convenient. Would recommend. read more

I was forced to take my Bissell Crosswave here to be fixed. My vacuum was under warranty, and this is where they sent me. They couldn't fix it, so they said Bissell was sending a new one. My husband picked it up, it had water in the tank, and the brushes and inside were filthy dirty. My husband questioned them, and they said they had to test it out?? If it was new, why would they need to test it? What kind of a business is this? I guess if you want a dirty, used $250 vacuum, go here. I'm calling Bissell to complain. read more

Stop wasting your time looking for another place like this , not only do they know top to bottom everything about floor care, but they can also prove it ! Tony's knowledge is what made my and my company clients for life. Seriously don't buy anything till u talk to them first they can't build u what u need and for less money. I don't want to leave out the lady's of front every time we come in they are very helpful and knowledgable as well. Check them out u won't regret it ! read more

I agreed with the other reviews. It's VERY expensive, takes forever to hear back and service is not the best. I left a floor machine to be fixed to have the belt replaced. I got my machine back like 4 weeks later! They would keep saying you need this and that to get you to pay for unnecessary service. read more

I've used Optimum for years. I have a very old Kirby and they always have bags and belts on hand. I've also taken it in for replacement parts and repairs and they have always repaired and returned it quickly. I just wish they were open on weekends. read more

Nothing but a bunch of crooks! It took them three weeks to hear from them after brining in my vacuum. They lead you to believe they will repair your machine under the manufacture warranty then they call with an excuse that parts aren't covered and with an estimate equaling the value of the machine. Later they sell the repaired machine. Do not trust these people! read more

Yes! U read it! This company is not afraid to take in any job. DANTES MOBILE AUTO DETAIL started ten year's a go with their help. I came up with this idea for a "water retrieval sistem with the MYTE that I bought from them time before so, I told the back crew my idea and they made it possible how cool is that none of that "sorry we don't fix that". This crew is family. Well got to go ooh! I'm picking my tween orbital buffer later on, it's ready. read more

This is a great place... Serviced my vacuum and ordered parts for me at a great price!

I rented a carpet cleaning machine on Friday morning and I paid the rental for the weekend, I asked for the best portable carpet cleaning machine available, when I picked up the machine everything seem to work just fine, I started to clean my truck's seats and carpet on Saturday, the machine was not extracting the water as it suppose to after being turn on for 30 minutes, so I took it back the following Monday since they close on the weekend, they called the manager Tony, I explained to him that the machine was not extracting the water out, he said the machine works fine with an attitude, I showed him the spotty water marks on the truck seats due to lack of extraction power, he didn't care he said I am not refunding anything, I asked at least half, he said I am not returning Nothing to you, I told Tony that he can keep the money but is it worth losing a customer, He gave me his back and asked someone else to close me out. I really don't care for the refund at All, but I do believe in Customer Respect and Customer Service, Specially Coming form A manager, Optimum Floorcare must have a million clients, they don't care if they loose any! Special Message to Tony, I believe you could have handle the situation better Mr.Manager! read more