if i had verizon fios in center moriches ny, i would drop this crap company in a heart beat. customer service horrible , billing horrible, service horrible the only thing they are really really good at is dropping your internet service daily. read more

Absolutely the worst experience I've ever had with the customer service, it seems like nobody their can really doing anything beside transfer your call to other people who can not fix the problem too. My tenant was moving out, they called to canceled their service with optimum, but my service was being disconnected too, and $180 dollars was being charged from my account without any notice. I was no the phone for five hours try to get someone can restore the network for me, all I got was:ok let me transfer your balalaal. After hours finally someone told me that tech department were off on the weekend, so they will fix the problem fist thing Monday morning. Okay! I will wait. Monday not internet of course, I called again, took me all time holding the phone, told my problems to everyone answers the phone, being transfer more than 10 persons and no one doing anything,last one answered the phone told me that there is nobody can doing things now, she promised she will call me back to continue with the problem, I was getting up early waiting for her call, she said 9am in the morning, of course, no surprise she never made the call, and I still have no service! It's the big company, I can't think why the service is this bad! read more

The worst company in the world!!!!!!! Please DO NOT make my mistake I switch from Verizon think I will save some money I wish I was reading the review before I do the switch this is by far the worst of the worst company in the entire world their customer service is a disaster you going to wait over a one hour online they're going to move you from representative representative the Internet is slow I have them for a few weeks it is fucking sucks I wish they will GO OUT OF Business read more

My service is getting worse and worse. I have the Apple TV and 300 internet service and picture quality is poor. I am asked to sign in with id & password. This is more than horrible when paying over $200 a month. Shame on the executives running this company it is going down the drain. read more

If I could of give them zero stars I would. I had them since 2007 and it was good back then but now, they are horrible. Service is bad, customer service is horrible, their system always going down. Every year their price goes up, not just a few dollars, a lot of dollars. They always lying, whenever you call and get someone else on the phone, its always information. Would never recommend to any of my family. read more

This is hands down the worst cable provider and customer service I have every witnessed. I moved from my condo into a new house (thankfully not an optimum coverage area) and called in to cancel my service. Optimum stated they can only terminate service on your billing cycle date. I moved on November 10th and my billing cut on December 7th. Effectively, they told me i have to pay through the billing cycle end for a service (27 days) that I couldn't possibly have because i don't live there anymore. The billing account rep even had the audacity to state, and i quote "this is how it works and nothing can be done, end of story." This is a complete horrible way to treat a customer that has paid their bills on time for the past 8 years. I will never again use Optimum service. read more

I'm convinced they don't give 2 shits about they're paying customers! My neighbors stole my service because all you need to switch internet to a different apartment is name, address, & phone number. My service for my apartment was canceled and transferred to another apartment. When I called to fix the issue it was almost IMPOSSIBLE to get a human on the phone you have to trick the system by pretending to be a new customer. Then when I finally got someone on the phone when asked to be transferred to the cancellation department both times I was sent back to the main menu to start all over again. This company is TERRIBLE and honestly the internet service is not that much cheaper than FIOS. So not worth the headache. If you run into any issue you will never get a human who can help you! read more

I have been living a NIGHTMARE ever since Kathleen came to my house to try and sell me Optimum. It was CLEARLY stated at the BEGINNING of the conversation that I was ONLY interested in getting information because my husband wasn't home and I needed to discuss with him what we should do. Kathleen is very personable and sweet and she uses that to her advantage to SCAM people into getting service they didn't ask for. She told me that I needed to sign her tablet in order for her to send me information on optimum, what she MEANT to say is sign my tablet so I can sign you up for optimum. So imagine my surprise when I check my email 5 minutes later and see that I have been signed up for Optimum WITHOUT my authorization. I IMMEDIATELY texted Kathleen back to ask why the hell she would do that and she alleges that she misunderstood and emailed you to say I was having second thoughts, when it should have said I scammed this lady and she figured it out. Since this day I have called optimum every other day to discount this service. I was sent a modem that I had to go out of my way to bring back to the store and have had to call up numerous times to disconnect a service I DIDN'T WANT or ASK FOR! There is clearly NO workers at Optimum that have a brain, no one knows what the others are doing even though they claim they are taking notes. I have been getting the run around for almost 2 weeks now! I have a stress related heart condition and this is adding unnecessary stress to my heart. If I do not get my unwanted services disconnected and I am charged as much as 1 penny, I will be contacting a lawyer because this absolutely ridiculous. read more

optimum is awful. I've had since 2018 because we don't have any other cable/ internet providers in our area. last April I called because it was getting too expensive and they lowered my bill from $130+ to $110. they told me it was for a year. it was less than a year later it jumped to $144 per month. I canceled yesterday and now my internet is awful (even though I still am paying through august 21. I am so done with them. tmobile is the way to go. read more

Good provider, But very expensive, 0 customer service, when you call they are incompetent and cant help you out. If you want to cance they out you on hold for ever and cant reach anyone. Very high and unaffordable rates. Would not recommend ! Had a alot of fake fees! They are scammers! Big time. read more

If I could give zero stars I would. This is the worst company I have ever experienced in my LIFE. Cable always going out, I called to cancel and they offered me a price which was $85 cheaper than previously, I said okay. They NEVER updated the new price and in fact charged me MORE than what I was previously paying. Criminals. read more

Optimum always have outages . Always having an excuse never having proper service Customer service who does not speak English proper Always missing channels I'm definitely not recommended this company to anybody else But they hold my area hostage... There is no other cable service in my area in Brooklyn which is a shame... I feel like they buy of the government Definitely should not be like that read more

They need to rename the company to not optimum, or perhaps minimum. Absolutely the single worst customer experience trying to get service installed. I want to become a new customer and have waited 3 days for a technician to arrive!! I guess they aren't all that interested in my business. Calling their customer disservice department is a fools errand. Hopefully they will go bankrupt read more

If I could rate zero stars I would. The customer service sucks. If I didn't live in COOP CITY I would have been gone a long time ago. The most unprofessional and non-courteous people must work for Optimum/Altice. If you care about your money, don't waste it with this company. Go somewhere else, you'll probably pay less and get better service. read more

Swithed To Verizion , Very happy two professional instailers came at the assigned time (union members) did great work . The verizion service is better picture faster internet speeds and no more problems with DVR service and to top it off it cost less. A no brainer Switch !!! read more

Chapter 1: Introduction To no surprise, I am having to write this review of optimum on my mobile hot spot. I'm taking my first semester of school for my doctorate program online to save the headache of the high living expenses of the city but it seems my headache would actually come from a different source, that being Optimum. I am highly reliant on a constant and stable internet connection to attend my live virtual classes, taking online quizzes, and taking online exams. To no surprise, I have been kicked out of numerous classes from the unstable internet connection provided by optimum and the last three exams I have taken have been interrupted as well. It has been so bad that I have kept track of all the internet outages since 9/25/22, since then I have had the internet go out 45 times. This does not include the week I was out of town visiting my in-laws. This does not include the headache of their customer service and technicians. Chapter 2: Call Center Agent Nightmares When I called to set up an appointment to get our home WIFI checked out I was able to get a technician the next day. Unfortunately, about an hour later after setting up the appointment for the technician, another call center agent from optimum CALLS ME and explains "there is nothing wrong with the internet, you just need to upgrade to our higher and more expensive plan." To begin, I tried explaining that the issue was not related to our internet speed, but rather it was the inconsistent connection. The call center agent kept going on about how that was not the issue and was trying to get me to cancel the technician appointment. The agent later transfers me to another call center agent, where the new agent explains that they are NOT supposed to call customers, let alone harass their customer to upgrade their plan and cancel any technician appointments. Chapter 3: Technicians... I have had a total of three technicians come out to check on my issue with the unstable internet that optimum has provided. The first guy called fifteen minutes before the appointment to make sure we would be at the house, was extremely friendly, answered all of our questions, and did what he could to find a solution. The problem persisted after the first technician and I gave it another week or so before I called again to set up another appointment. Fast forward and the second technician (who did not call to confirm the appointment) determines that the issue isn't with my modern/router but the issue lies in our alley where all the cable is located. He tells me that he is going to "put in for another technician to come and fix the issue in the next couple of days" (he doesn't give me a date or time). Fast forward to a couple of days ago and I am coming home from the gym (where I vented all my internet frustrations on the gym equipment) to see a technician about to leave my doorstep. Keep in mind, I did not get any date or time that the technician would be here. I was very lucky to not have to pay the $60 fee that I would receive for missing an appointment that I was never confirmed of (sarcasm). To add the cherry on top, the third technician didn't receive any of the information from the second technician that called the appointment in. I explained to this third technician that the second technician found the issue to be out back with all the box and its cabling. Out of curiosity I have the third technician show me the box and cabling in our alley way. THE CABLING WAS NOT EVEN BURIED UNDERGROUND. The power and internet cable which I assume has relatively high voltage that could definitely hurt somebody was, in fact, completely exposed. The third technician explains that this is something that he is unable to fix and will "put in for another crew to come out and fix the problem in the next couple of days." As now, I am currently waiting for a crew to arrive to fix the issue (which to no surprise I have no confirmation for a date and time) and I'm crossing my fingers that I am actually going to be home when they arrive so I won't have to pay for the $60 fee. Chapter 4: Conclusions It is safe to say that organization within the technicians management is disorganized, given the events from Ch. 3. Optimum's call center agents (maybe not all of them) will call you even when they aren't supposed to and hound you to upgrade your internet speeds to fix a solution that has nothing to do with actual internet speed, given from the events from Ch. 2. Long story short, save yourself the headache and inconsistent internet connections and go with another internet cable company. Optimum is SIMPLY not worth your hard earned money and valuable time. read more

OPTIMUN lied to me about the cost and worse has bad service! To save a buck I switched from CAS to Optimun cable service. A sales lady at the door told me about a cost that was lets say "too good to be true", so I went to their office to double check and was assured it was right then they talked me into adding a phone service that I was told would not increase my cost because of a "special offer", I'm now having to pay DOUBLE that quoted price and to get out of my phone service I will have to buy the phone since I used it (the phone will cost me over $400.00 to buy ) My phone service is slow and hardly picks up data. Now my cable is going in and out and shuts down ever few days. So I just tried calling to see if I could have them come out to see what is going on and I got a computer that kept shutting me down and doing a rebooted with my cable. I've tried calling three times today trying to talk to a person and each time they reboot and telling me everything is fine. I can't get a operator to talk too only a computer that keeps rebooting my internet, looks like I am going to have to make another trip back to their office. I am so aggravated, I will wait until tomorrow so I can calm down before going in. Don't fall for the "cheep" cost. They lied to me about the cost and have LOUSY service. read more

If I could write a negative review, I would. I had optimum when I moved to the Bronx for the first two years and had to cut them because of multiple run arounds when I was downgrading service. I went to Verizon FIOS since they were in the area and was with them and they were great BUT they had bumped up the prices and its the COVID-19 pandemic so I had to cut costs. I decided to switch back to Optimum and was porting in my telephone number from Verizon to Optimum. Optimum tech came and installed the service and said my services would be up and running soon. BUT, my telephone number was not fully up and running. I could make an outgoing call, but couldn't receive incoming calls. If I were outside, and I tried to make a call home, I would constantly receive "the number you are trying to call is not in service". I have been going on the runaround with Optimum for 10 days, and they STILL HAVE NOT fixed the issue. Unbelievable and on top of that, each customer service representative I talk to says something different each time. Fully incompetent, unprofessional and just absurd amount of time wasted going on a merry go around with them. If you can avoid them, do it. read more

If this helps anyone else - here is a working and helpful customer service # for Optimum: 800-593-4614. Optimum/Altice provide the worst service and products I have ever had. Please do not use them! I've never reviewed a company but this one had to be done to save other people from these headaches. Paid for 400 mbps and didn't even come close, 46mbps to download. read more

Optimum Cable/Cablevision - Screenshot of the speed test. - Television Service Providers Near Me

12 months with this company and bill has doubled. 12 months with this company and 27 outages. Either TV, WiFi, DVR or all 12 months of dealing with morons 12 minutes until I'm officially Fios AVOID HELP Went with DTV (had them since 2001 with no issues.)I didn't know they'd sink a pole in a bucket of cement or I'd NEVER have gone with Opt. My condo doesn't allow dishes on the buildings. Now Opt wants $60 a month for wifi yet new customers are only $20. Any suggestions? AT&T do not provide the net in this area yet. read more

Just start the new service with optimum. The customer service was much worse than I thought. When I called in to start my service, the lady didn't know what she was doing, had to put me on hold for several times and told me if I do self-installation is $50 an extra $70 will be add on if the technician need to be show up. I told her I will do self-installation first and schedule a technician if it didn't work out. When I call the other day to ask for a technician to come over, it transfer me 3 times to the right department and you have to repeat 3 times about why you call in and provide your information. Finally when they transfer me to the right department to schedule an technician, the lady that pick up the phone told me it will be $80 to schedule an appointment. I asked her how come the price is different than the one I heard before, she became very rude and the attitude was like either you take it or leave. I didn't mind to be charge extra $10, I was very pissed off by her attitude and tell her to be nice and then she hang up my phone call. I was enraged and find a complained phone number to call in but no body care. read more

This is the worst experience I've ever had. They don't answer the phone, they don't post a recording when there's an outage, and the so-called customer service people are rude and obnoxious. This is now the third time I've had an appointment for a technician to come out, and he hasn't shown up. It was supposed to be until 8:00 PM, so I called at 8:30, and of course, they don't answer. There is a loose hanging cable that has to be fixed, The first guy said he'd arrange the correct appointment with his supervisor, but didn't. I left work early for the second appointment, and that guy said the same, he can't do it, has to arrange through his supervisor He called while I stood there, arranged it and confirmed. I called today at different times and the automatic system kept confirming this appointment, and he never showed up. When I called again at 8:30 I didn't get the same confirmation, just a message that said "Due to high call volume....." and said to just go to their website. I tried to contact them on Twitter, usually the best way, and they won't respond there either. But if I don't pay on time they add a late fee. I don't understand how they are allowed to stay in business. Avoid this company unless you enjoy being ripped off, lied to, and ignored. read more

I live here for thirteen years and optimum we not give out any discount this is crazy they keep taking your money and suck service my service was out for 2 and half months from February to the end of April and they still have not gave me my discount,I can't change the service because of where I live they claim they don't have something in the ground when they where built I think it crap, can't wait until we move from this place, and optimum I still want my credit for those 2 and half mouth. read more

Canceled my account 7/19 because I moved. Returned all equipment and asked if I owed a balance and was told no. Today I received a bill for 202.00 for 8/15-9/14. I don't live there anymore!! Called them and the guy didn't know what the hell he was doing. Mumbled his words and put me on hold. Came back and called me Mike, I am a woman and my name doesn't sound like Mine. Proceeded to go over my payments for the last 5 months. Still never answered my questions and told me the bill is correct. I hung up on him. Hate this company with a passion and glad never have to use them again!!! By the way, it's Optimum on Long Island but they all suck. read more

Actually if there was a extremely bad star I would rate that. They keep charging you even if you aren't using it and moved. Therefore if you want to cancel it then you have to pay the full amount due for whenever they decide to suspend it. When we got it they waited 2 weeks to send someone to hook it up so we didn't even get a full month and the guy they sent was a druggie and got his vehicle stuck in our yard. Just an all around terrible company! read more

If only there was the ability to leave a -*rating, this company would surely have earned it. Optimum is the WORST provider for internet service and have no regrets nor will provide a credit for the amount of days that the service is not available. Needless to say, I am currently searching for another provider.​ read more

I would hardly call this a business. The lack of communication between people within this company is atrocious. The right hand doesn't know what the left hand is doing and the service you get from this half ass company is terrible. Called 5 times in the past 2 days for issues they couldn't resolve. Even ordered and tested a new modem on my own. Put In a service call for this weekend for them just to cancel it bc of ongoing pole maintenance, that none of the 5 people I talked to, even told me about. I wish someone else would take over and provide a decent internet experience. Smh a disgrace. read more

Words cannot describe how much I detest this company! I was told technition would pick up modem at my old apartment when he was putting in new one for new tenants. He never took it and they are charging me $180 for this oversight on their part and reported me to debit collection company even after agent told me they would waive the charge since technition was supposed to take the modem. I WILL BE FILING A COMPLAINT WITH BBB and FCC regarding this as I believe they deliberately leave behind equitment when customers move so that they can charge this ridiculous fee for a plastic box that has no inherant value. I have spoken to 3-4 agents already and they lied and never followed through. read more

Garbage.... At every aspect it is garbage. The wifi, the service, everything. I could write all the instances but I don't feel like writing a novel. Pure garbage. read more

Optimum services are simply awful If you are having a bad day, do not call them. It will only get worse if someone finally answers the phone. Their billing and customer service is misleading . I was offered a promotion at a certain price, which I checked and rechecked but the bill did not reflect the promotion price . The rep forgot to include taxes and fess or the rented modem, that I was not told I would be renting! The customer service hold time is very long. By the time you finish pressing and entering all the numbers in the verification process, you are already stressed , but beware because you will go thru it all again! Finally you can expect that the person who answers the phone will not speak comprehensible English, and when you ask him to repeat himself / herself the person will hang up. I find Optimum to be the WORST , most frustrating company I have ever dealt with. Why does't someone step up to the plate and offer better service in the 07670 Bergen County area? My Long Island experience with Optimum is no better Calling them should be renamed : HOW TO RUIN YOUR OWN DAY ! read more

Optimum tech support is an insulting abomination to customer support. They can't help you solve a problem beyond sending a ticket to the escalation team who won't call you back. when I called back again and again, they said they couldn't help me . I pressed them to do something to help me as I haven't received an email for 3 days now and I run a business. They placed me on hold to "check something out" and then after minutes on hold they simply dropped the call. this happened twice. I've been waiting for three days no for the escalation team to call only to be told that they only work Monday thru Friday .OMG I'M SO FRUSTRATED. shame on your Altice. read more

TLDR: I would give zero stars if it were an option. You're better off starting your own cable company than dealing with these crooks. Call them when I'm moving out of my apartment, tell them I need service disconnected and ask about returning the equipment. Agent on the phone tells me I can leave the equipment for whoever is going to be in the apartment next (newly built complex, Optimum is the only option). Ask them if they're sure, because I've never heard of that before. "Yes." 4 months later, Optimum calls. "You have a past due balance and your equipment hasn't been returned." Apparently, even though I asked for the service to be disconnected they ignored me AND it turns out some form had to be completed to transfer the equipment (no one ever sent me a form or even said a word about it before this point). I've called them 4 times, get bounced around endlessly between departments, spoke to 2 managers - one of which, after telling me they found the issue and would resolve it...put a note on my account saying not to transfer me to their department if I called back. Absolute shithole of a company. Sure, the cable service itself is acceptable...but when you close your account you may want to get that shit in writing. read more

This company has the worst customer service I have ever experienced. Two service calls with installers coming to my townhome and can't get it working. One told me it would go on shortly after he left. Once it never did I called Optimum and they told me he actually sent in comments that I asked to reschedule and install another time! Next night they sent another person (Daniel Costa) that said he didn't know what was going on but he escalated it and it was going to be turned on & I would get a call. Neither happened! After numerous calls to Optimum they are once again coming out. read more

My 95 year old mother's special phone for the hard of hearing stopped working. I called service and explained this is a life support device as it is her only way to communicate, get help, etc. Optimum was so unconcerned they offered to send a technician in FOUR DAYS. What type of company services seniors like this? A bad one. read more

A follow up on my severely negative review. I was dumb enough to call yet AGAIN just now to ask for my credit (from a JUNE outage). They had the nerve to say there was nothing they could do as it's been more than 2 months and so the system would not allow them to apply any credits. It's been more than 2 months BECAUSE of them not keeping their promises. Each and every agent I have spoken with promised me credits in differing amounts and then did not follow up and actually apply them to my bill. They each also offered to have a supervisor call me-that obviously never happened. I honestly can't process how a company can offer such horrific customer service. The agents promise things they can not commit to, or don't know they can't or can't properly work the system. How is this company still running. Truly-I seriously don't get it. Best part about this particular call-there was loud music playing in the background. I told him I could hear it and that it wasn't a good look-he said the music is not that bad considering the high volume of calls they get. Have to laugh at that one because I didn't even understand his argument. They keep getting away with this over and over and over. Will be letting BBB know about this. Again NEGATIVE ONE STAR read more

Wow! Their technician came month and half ago to take cable equipment. Then they STILL charged for services for last month. Was put on telephone hell trying to straighten this out. STAY AWAY from this company unless you got all the time in the world to go round and round with their customer service. read more

So, I went back today to return the 2 new remotes the are cheap and the back doesn't stay on. The customer service rep said that's what we have, this is what you get and wanted nothing to do with my concerns. Called optimum customer service.... again no one really cares. Have an appt with Verizon and I will finally be done with Optimum. read more

Run run run away from optimum......connections and service was never great after storms, their service was always out longer than other providers they would promise credits and never gave it wait times to talk to a live human were often times an hour or more after being a good customer for 20 plus years, I recently moved I was told we needed to bring boxes into an optimum location driving in 100 degree heat for 20 minutes we arrived to find that retail store was closed... fast forward another hour on hold to be told I would need to fed ex in the boxes which I did only to spend hours fighting with them about not receiving a box and modem and having a bill collector after me read more

The service is always going off and on randomly and they said I would be paying $55 and out of nowhere it went up a couple months later to $70. Optimum is by far the worst WiFi/cable company I have ever had. I advise anyone that works from home to go with Verizon or another company. When you call the costumer service line the rep barely knows what to do either. read more

Literally the worst company that ever existed. Customer support is horrific, they tell you something different every time. You can't even call it support because they are the most terribly unhelpful people I've ever experienced. Don't ever do an account transfer just take the equipment and forget about it. Trying to work with them on the phone is one of the most terrible experiences. Get out of this company please for your sanity. read more