WORST CUSTOMER SERVICE EVER! All they know how to do is transfer your call to someone else (who has no idea why your calling and you have to start all over explaining) or disconnect you and never call you back. They will make promises that are never kept just to get your business. After endless phone calls faxing and email I cant get a fee back that they told me i would for for dropping verizon. It's been 3 months. My next step Is writing a complaint to The NY State Dept. of Public Service. This is not exceptable and there should be more monitoring of all these cable companies. I'm am a senior citizen and don't think I should have to spend hours on the phone to get what is do me. I guess it doesnt matter if i'm a senior or not, no one should have to go through this! I would not reccomend using this company. read more

For customer service on the phone: Hi. Customer service, technical support, and the sales department should not argue with the client but instead should have transferred me directly to the promotion's team that had the exact plan I needed and wanted. Instead, I was talked over instead of listened to, was called "emotional" and ma'am by the rep "Won"...not sure how to spell it who refused to stop referring to me as those names because he finds them acceptable but the point is I don't and I'm the customer and he is not a female so he wouldn't understand why I don't want to be talked over nor called names in 2017, and I was pushed to spend more money on "upgrades" when my original request was to understand why my internet is slow! Ok, that is bad service. I spent 2 hours on the phone. The guy Won also wouldn't transfer me right away to someone else when I requested it as I didn't like his tone with me nor his name calling. And instead continued to lecture me instead of helping me like I'm some child. So odd. I just want my internet to work. The only person who provided me with real service and were actually nice to me and let me speak were the last 2 ladies on the phone. Strange coincidence. The last person Maria from the promotion's team helped me and gave me the plan I was looking for right away without fighting with me like the guys before who claimed it didn't exist and tried to teach me how the internet works as though I'm some dumb girl "ma'am" emotional thing. Now, if this isn't the right place to provide such feedback please send it forward to the correct department because there isn't an option on the website. I suggest training the reps how to speak to customers, don't name call, don't be condescending, don't assume people are idiots, don't lie about how the service fee and online fee works (first rep), don't lie in general, don't refuse to tell me the complete breakdown of my existing bill is when I requested it 5 times (the first rep wouldn't tell me right away and instead kept saying it's free...haha), and transfer a client to the correct department right away instead of trying to sell me something I don't want to spend money on...I was very honest about that so no reason to try to sell me nonsense when I wasn't happy with the service to start with. This whole issue could have been resolved in 5 mins instead of 2 hours. read more

Having come from Verizon Fios, Optimum is a nightmare. I waited one hour on hold and then the representative was surly and rude. AND said they weren't that busy. I called the next morning and was cut off. I have been paying for cable for 5 months and still don't have it! I will switch as soon as I can! read more

I am having the most frustrating time with Optimum. I am a new customer, I called, chose my services and paid upfront for the services. The first installation was scheduled for 12/31/2020, for which I took a day off and no technician showed up. I was upset as expected and requested to speak with a Supervisor on 2 occasions, but no one called me back. I was told they are in a meeting and they would respond to my query and they never did. I was rescheduled for 1/2/2021, for which I took another day off and again, no technician showed up. I have not been given an explanation for why two consecutive appointments have been blown off! I am now being asked to again take another day off, lose another days pay, to facilitate Optimum and to be blown off again. Nobody seems to be inclined to help me solve this situation, no Supervisor is interested to call me and help me fix this issue. The customer Reps are cold and callous, they either hang up on you or route you in a loop to another department without helping you. There is no empathy for the customers and by far the worst customer service I have ever experienced! This company should be shut down immediately and not be granted any licensing to operate! Now they have my money, they have failed to provide the service and they have failed to attempt to fix the situation in a reasonable and acceptable manner. This is ultimately the worst customer service I have ever encountered. Do not use Optimum, no matter how reasonable their prices are, they are just not worth the headache!!! read more

First of all, optimum doesn't deserve one star. I am so unsatisfied with the service I am receiving this morning. I've been a customer for less than a month and I am already having second thoughts. From 9:30 am I've talked to 4 customer service reps none of them could fix a problem as simple as correcting the primary account accesses to an account that only has one user. Why wasn't the account already a primary in the first place makes no sense! And guess what I'm on hold again and its 12:20 am. Don't recommend this company Not worth your hard earned money. Fortunate enough for me I can choice what cable company I want! read more

Very poor customer service. We recently installed new service from Optimum Altice One, and our experience has been unsatisfactory so far. For starters, we are unable to pay our bill online. We followed the standard procedure and created an Optimum Id to manage our account. When we tried to pay the bill we get the following "You do not have access to this section. Please sign in as the primary Optimum ID to view and pay your bill, or to grant access to additional users." Unfortunately, we only have one Opt ID and have no idea of the primary Opt ID in the message. We called customer service, and the first guy had no idea why we can't access "Bill Pay", then he said the system is going through an update and we must call back in about 30 mins. We called back and got another representative who said their system is down and we should call back in about 2 hours. Second issue is that service from our second box is intermittent. We lose access to basic channels very often. Third issue is that we have been unsuccessful in changing our choice of channels. When we call customer service, the automated system keeps saying that we do not need to speak to a representative. Then we are on hold for several minutes while the phone rings endlessly. It seems like there is no service at the customer service department at Optimum. I'm seriously thinking about changing service after 1 month as a customer. read more

This is a terrible service with out-dated technology and miserable customer service. On Demand doesn't work - imagine that in 2018 they can't even get simple On Demand service to work - and trying to get someone helpful and/or knowledgeable on the phone is impossible. Compared to Comcast, this system is a joke. Pick any other option. read more

I have always thought that Optimum's customer service was great. My opinion has recently changed. I was unable to get on demand for two weeks. I called nearly every night and finally after 4 phone calls they sent out a new box which took a week to arrive i asked for a credit and received a whopping $16.00for hours on hold and the i convenience. The last two nights with the new box, the sound has gone off. I have been on hold for so long I can't even get anyone on the phone. Very disappointed. What happened Optimum? read more

I have literally never received such poor service. I am being charged for equipment that an optimum employee lost. I have provided proof that the equipment was returned and all of my bills were paid, and the company continues to charge for lost equipment, stating that they have to investigate the "lost incident" and will continue to charge me, and tack on late fees until the equipment is found. It's been less two weeks since the equipment was supposedly lost and I now owe well over $400. The managers and customer service reps are of no help, and refuse to listen to anything I say. They do not want to help their customers. This is only 1 of a mountain of issues I've run into with them over the two years I've been required to work with them. read more

This company is absolutely disgusting. The customer service agents are disrespectful and they sound like their in the Philippines. They have bullshit excuses for the prices fluctuations and the agent had the audacity to tell me I was lucky to not have my sevices terminated as yet. They literally lied to me about how I pay my bill. This company needs to be revamped and the automated system sucks. As soon as i find an internet company I can use I'm transferring to direct tv read more

The worst. The insult to injury was when I had a refund coming to me for an overpayment they sent me a stupid credit card that i was supposed to use instead to get my money back and best of all, it was an absolute nightmare to try to get the money transferred to my bank. The reality is they do NOT want you to get your money back and clearly they are making it as difficult as possible to get your money back. I spent about 3 hours trying to get my $200 back and best of all if you don't get your money back they start charging you fees on the card after a year. This should be illegal! Why the hell didn't they just send me a damn check! This is so outrageous! So clear that No politicians really care about consumers or this wouldn't be allowed. Just give me my money back and don't make me go through hell to get it. read more

This has been the worst customer service situation EVER! I originally requested 3 cable boxes and was advised by the customer service agent who setup my installation appointment to only get 2 boxes installed at the time since I did not yet have my 3rd television. He stated that this would save me the $10 per month charge for the box. I asked if there would be any additional issues if I did so and he stated there would not be. Now that I'm attempting to add the 3rd box 3 months later, I'm told there will be a $80 installation charge!! Excuse me???? Why in the world would I save $30 to spend $80!?!? Absurd! I've be promised callback after callback and almost 2 weeks later, we are still at the same point and NO NOTES WERE ADDED TO MY ACCOUNT ON THE ISSUE!!! IMMENSE WASTE OF TIME - STICK TO ANOTHER CABLE/INTERNET/PHONE PROVIDER!! read more

I'm not usually one to write reviews but if I could give optimum 0 stars I would. I unfortunately live in an apartment complex that will only take optimum so I'm stuck with this terrible service. If you have a choice for what service to go with then go elsewhere! Service is spotty I only had the service for two months and have had to contact multiple reps everyday with each one giving a different answer or not knowing what they are actually talking about. The representative training is terrible they just throw you to different departments and you're going nothing but back and fourth. I had a box replacement, multiple troubleshoots and another house visit within less than a months time where my issue was then finally fixed for about 3 days. I then went back to unplugging and replugging in my service box multiple times a day. I have had multiple reps hangup on me because they wouldn't forward me to a supervisor to see if they had knowledge about what regular reps did not and was given many promises for a phone call back regarding billing issues and service issues, along with escalation tickets and no one calls back. I actually feel as if I work for optimum at this point being I'm on the phone with them so much for multiple reasons and I too have 0 knowledge of anything. AGAIN do yourself a favor and get service elsewhere for better service both by the internet along with customer service because optimum is lacking terribly in both. read more

If I could leave zero stars I would.I have had nothing but issues since getting this service. I called optimum to get service set up in my new home, when calling for service I was told that I would pay $133 a month and that was locked in for a year for the select service. When calling I advised that we needed 2 cable boxes, when the tech arrive he only showed up with one box and installed it in the wrong room after I explained it wasn't supposed to go there. I then had to call back to get another tech sent out, they stated that they would send another tech out between 6-8 and no one showed up!! I then had to get another tech to bring the other box and move the other one, again no second box was brought. So then I had to call in order to get another tech sent out because my internet's service wasn't working which is crucial working from home, and i still haven't gotten my 2nd box. The third tech came and replaced a wire and said it was good to go, it was not. I had to call to get a box mailed to me and my internet still wasn't working so a fourth tech had to come out who finally fixed the issue but optimum was trying to charge me 80 dollars per service visit for something that wasn't installed correctly to being with!! Today I looked at my statement to see I'm being charged a higher monthly rate than the $133 plus tax and I called customer service and they basically told me that there was nothing they can do because the promotional offer ran out. I was told nothing about a promotional offer when signing up I was told that I would have the price of $133 a month which was locked in for a year. The customer service rep advised me that I would have to call back to see if there would be any promotional offers going on, I shouldn't have to call back I was told this price when I signed up and would have went to another provider had I known how misleading and deceptive the practices of optimum are. I am extremely frustrated and am currently looking into other service providers. read more

Crappy service! Called to make a change of plans and since I was adjusting my plan down, the guy played the old lets put me on hold four times to push me off. He kept claiming his system was updating, and he was having computer issues and some other BS. Funny, the system never goes down when you pay you have to pay your bill! read more

DO NOT USE OPTIMUM! This is the worst and most incompetent company Ive ever dealt with. Its taken 4 visits and one no show after a 10-8pm window to set up a basic install. If anyone there was smart enough to cancel my service Id call back right now. Ill be cancelling next week! read more

The works service and run around you can ever get after 15 years I am cancelling as you can not even get someone to speak with who has a clue read more

terrible! i paid for internet service since january of 2018 it is march of 2018 and no one has even cone to install my internet service. spoke to a supervisor named jose today and he said there is nothing they can do. they have to email the field unit and get back to me. they have been saying this for almost 2 months and nothing. read more

Service sucks with Optimum. Been with them for such a long time constantly getting interruptions in my service and they will never ever give you a break on your bill. It just sucks that they have a monopoly with the system and there's not too much to do about it read more

Stay away from this company!! Very dishonest people. I switched from Fios and that was a big mistake. I got a call enticing me with all the bell and whistle and the savings. I was supposed to get Netflix free for a year and when i called to set up the account i was told it was not included. Do not believe them when they tell you how much your monthly bill is going to be after taxes and everything added. They just want you to switch. My bill was jack up by the second month and i wasn't going to put up with that. read more

I wish I could give zero stars. An Optimum technician came to the house and determined that our underground cable must have been chewed through by a mole/vole or a tree grew over it. In short we have not had internet and cable service since 6/17/21. A crew then came on 6/20/21 to determine that another crew - the ground crew needs to come. 6/30/21 (now 13 days later) and 12 calls to Optimum has resulted in nothing being scheduled yet. 4 calls we asked to speak to a supervisor and were told they would call back in 4 hours, 3 calls we were told in 24-48hrs. No-one has called us yet. July 4th weekend coming up and we are still without service or even a call to re-schedule after we were told June 25th, then told june 28th and then told July 2nd but today were told there is nothing scheduled!!! The worst customer service of any company ever dealt with. The company's supervisors/managers do not even have the decency/courtesy to call us back. Shameful. If I could switch service I would. Verizon FIOS isn't in the region. They have a monopoly in Suffolk Country, NY and we have to suffer as a result. No competition is bad for consumers. read more

I had problems with the online service for many months, and they kept telling me the problems were with my computers or inside the house. Then they told me it was their modem, and swapped it. Then they admitted they had water in their lines outside the house and when i asked for a credit they told me they would give me one "but it might not show up for one or two billing periods". It never showed up (for the nearly 3/4 of a year that there was no service) they told me they had a 3 month policy on credits so could do nothing--AND they falsely billed me for an appointment they missed that their technician must have not wanted to look bad. Total out of pocket many 100's of dollars and terrible service! read more

If there would be 0 stars I would choose that. I wanted to get the optimum tv and internet service. Did appointment for monday, nobody show up, called them they said technician will come on Tuesday so he came he did something left boxes and then he said system is down now it will start to work in two hours. Nothing is working in that 2-3 hours. Called back them. Another operator scheduled appoint for Wednesday, so today 11/18/2020 another technician came at 2 o'clock and he did something in his phone and then he said he needs confirmation number and it takes time and he will be back because he had another appointment in my building. So he never came back! I call again to costumer service another lady told me that technician will come at 8 pm. So now 9:29 pm nobody show up. This is the worst service I ever met. Now I just want to call them and ask them to take their boxes and then I'll get another cable service. I will not recommend this company they just waisted my time and nerves. read more

this is the absolute worst company ever. rediculous pricing. they recently increased pricing for internet to 89.99 with a 3.50 network enhancement fee. for 3 or so months, they credited back money to make it look like i was still playing 67.49, but they are gradually taking away the discount. i hate this company and can't wait for another internet company. please elon musk, bring us satellite internet. i will drop cablevision and never look back. really hate this company!!! negative stars not an option read more

I had such a terrible experience with Optimum. I got the 300 Mbps internet service. The internet dropped multiple times per day. I called the customer service department to cancel my service. It was one day into the new billing cycle and they charged me for the full month. The rep said it is company policy and he can not prorate the month. I left with such a bad taste in my mouth I will never use them again. And I am recommending everyone I know not to not use them. If the rep would just charge me for the one day of the new cycle, I would have gladly paid it and left with a much better feeling. But I see that Optimum just wanted to bang me one last time before I left... they do not care about keeping people happy. read more

I saw on my cable box that I could get Showtime for $4.95 more a month. Which sounded pretty reasonable. I loved that William H. Macy series. Just click here it said. So I did. And, it didn't work. And it referred me to the toll-free number. So, having lived in 21st Century America for a few years now, I know about toll-free numbers and all the prompts and time-wastage, and I decided to log into the website instead. Which was fruitless. Because, of course, they don't let you change anything about your TV plan without speaking to a representative. Because that would make things easy. So, I give up and call. And, 4 auto-prompts later, I'm faced with a choice: Do I want to add or remove service? I say add and I get through to a sales rep. She tells me that I can't just do that $4.95. I'd have to pay for the channel lineup, too. Another $15/month or something. "Ah," I say. "But--great news!" she says. She can upgrade my entire package for what would just be 4 cents more. So I have a choice: admit I've been suckered into spending fifteen dollars plus 4 cents into the next tier of service (almost two hundred more dollars a year). Or I can say, no thank you. I go for choice B. "But it's just 4 cents more!" she says. And on and on. What a great deal! I consider trying to explain basic math but I'm mad now. I've been suckered into a horrible conversation with a mathematical moron (or, to be fair, a person just trying to make a living who's stuck with a mathematically moronic script) on a Sunday night. So I decide I want to drop back to basic cable and tell her so. Oh, I can't do that, she says. That's another department. "Because you only have access to the up button not the down button?" I foolishly ask. And then have to be explained that it's not a matter of buttons. So, I let her put me through to the other department. And, guess what? Yes, that department is closed! This company keeps the up-sellers on late but the downgraders close shop early. Because, you know, radically different set of skills changing a customer's subscription one way vs. the other. And how's a company supposed to gouge customers if they can downgrade as easily as they can upgrade? And, presumably, downgraders don't work on commission. All high-class problems I know, but isn't slimy behavior slimy behavior no matter the situ? And then the next night I call earlier to get to the downgrade desk and inadvertently get to the wrong department (the prompt say add service or remove service and I'm not doing either, so I say "change service") and wait on hold and wait on hold till "George" gets me and I make a bad joke about how I want to downgrade because I'm saving up for Verizon Fios and he keeps me on the phone for 5 more minutes saying all kinds of ridiculous lines from his script--what will you do in 2 years when your Verizon contract runs out (guess his masters are alarmed about Verizon!) and I tell him in 2 years I'll probably be living in a cardboard box because of my bad subscription entertainment decisions and can he please just downgrade my service? And he can't. So, I ask, can he please get me through to the right department? Unnecessarily long & intelligence-insulting conversation cut short here: I just missed the downgraders. Call back tomorrow. I ask for his last name. (He has mine, shouldn't I have his?) Won't give it. Can I have his supervisor? Sure. He'll put me through. Phone rings through to an autoprompt. That says they're closed. Please call back tomorrow. It's on my calendar. read more

Shameful internet service, they should not be in business. Internet service constantly interrupted. When I call I get that everything looks ok from their side. It is simply unbelievable. 1 Star is a way to high for them. Must have an alternative. read more

The worst sales dept, the worst customer service dept, the worst technical support team and the worst managed company - if you are even considering this cable company, THINK AGAIN! read more

the worst service possible. do not get it.....i had an install at the end of august tech left saying everything was working....was not let me repeat was not working....how do i know this? because the tv cord from the back of the tv to the electrical outlet on the wall was never plugged in..... i have to call back the next day and report the tv was not working,,,told i had to wait a week for a tech to come out.....waited what else could i do? now the tech comes out i hjand him the cord and all is fine except they charge me $80.00 for a service call....seriously a service call. why because the tech who originally did the install stated all was working. when i call to complain they read me his report where he states it was working fine and was in the second bedroom....dont have a tv in the second bedroom.....more misinformation.... since this incident i have had three more tech to come out replace the altice box and remote.... still have to call every night for them to reboot or send a signal whatever they do to get the box and remote to work....every night not once or twice a week but every single night....what a rip off this company is stay away they are a terrible terrible company.. altice does not work i repeat stay away from this they lie and tell you that they have the box and it works fine... really well then aftyer having three replacements why doesn't mine work fine? stay away from optimum if you can go with anyone else.. they lie and charge a fortune for a product that cleary does not work....yet they are working on... i dont want to be a guinea pig for optimun....and paying for it... read more

The number of bad reviews left here about Optimum is still an understatement of just how bad of a cable company this is. Boxes constantly break...in person techs are sketchy and don't know how to properly set up the boxes. I spent 4+ hours on phone with tech support downloading the Altice software because the tech didn't care to do that when he installed the boxes. Half the channels I pay for with my service are unavailable and when tech support tries to reboot and resend the signal, the box fails, resulting in a live tech visit. The tech support they dispatch in person doesn't EVER show up for scheduled appointments. You will sit at home from 10AM - 8PM and no one will show up. When you call to report it, customer service says the tech notes indicated that no one was home. This is a lie. I have cameras around my home and on 2 occasions it shows NO ONE showed up. On the last, most recent occasion a tech was dispatched, the guy walked up to my front door, looked through the window into my foyer, never rang the doorbell or even knocked on the door when his cellphone rang, he answered it, started arguing with someone on his phone, walked away and got in his truck and left. All of 27 seconds and he recorded in his notes that I wasn't home. A complete and total lie.. I have called to speak with several supervisors and all of them couldn''t care less. They read from a script and offer to reschedule the appointment failing to understand that the in person tech support doesn't show up for appointments. If you live in the Colts Neck NJ area, I recommend going with satellite or if you live closer to the Freehold side choosing Verizon. And don't get me started on their internet service out here...go with Netgear instead. read more

Cablevision provided excellent service for years. Since the company has been bought by Altice, rates have gone up and service deteriorated. It's garbage now. read more

avoid optimum if you can!!!! new customers can have 65.00 per month for life for 400mbps, but someone has to pay for that somewhere! it's the loyal customers that have had optimum for a long time... for 100mbs my rate keeps going up... this month i was horrified to see my bill escalated from 76.00 to 92!!! tried calling three times... departments always seem to be "closed"... asked to cancel my service... that department is closed... their suggestion to lower my bill... buy my own modem and that will take a whole 10 off my bill for 100 service!!!! loyal customers get stepped all over!!!!! read more

We have had Optimum for over 15 years. Service was adequate, but a lot of issues with wifi, so we switched to their new Altice One system a few months ago and it has been a disaster (and more expensive to boot!). One cable box was giving the tech guy problems when he installed it and then a couple months later it would lose sound, or picture, or the remote would stop working. I called and told them what happened, but the service guy who came didn't switch the box, just some splitters. The problem came back the next day, of course, so I called again. They didn't have an appointment for 3 days, and couldn't give me a time, so I waited all day, but nobody showed. Made another appointment for 3 days later. He finally swapped out the defective box and now that works. They charged me $75 for his visit to replace their defective box!!!! I argued for an hour but they refused to take that off my bill and kept saying, "You signed the service order saying the issue was resolved after the first visit, so we have to charge you." Why the heck would I have called the guy back the next week if it had been resolved?! We also still have issues with the Internet cutting out, cable boxes rebooting for no reason, etc. And we've replaced two remotes already. I am done. Calling Fios now. read more

zero star. scammers. zero customer service. zero courtesy. very frustrating experience with them.

Optimum cable customer service is the worst operation I have experienced in the last several years. Every time I call I think it will be improved from the previous call experience, but I find that it is even worse. Today I was having my service changed from Seasonal to Gold service. It took 45 minutes to get hat done. I have wished for years that there was another cable service that I could use. read more

Absolutely the worst service I have ever gotten. My WiFi has been out for about a month and I've been calling them at least every other day. They finally said they would send someone out and then cancelled it, saying they fixed the issue. The issue was not fixed and after calling a ton they finally sent a second person out to replace the modem. Then, the WiFi did not work at all and when I called said the modem was offline. They sent someone a third time today and the WiFi is finally working. I've been trying to get refunded for my first month and have had to speak to three different representatives because they are getting an "error" message. I was told a supervisor would call me in 10 minutes max to give me a credit. After 30 minutes, I called back and now they're saying I have to wait 2 days before someone will call me??? Absolutely ridiculous. No one seems to know what they are doing and no one has been helpful. Most of the time when the representative does not know what to do, they put me on hold for 15 minutes and then just transfer me to another random person, where I have to reexplain my whole situation. I would NOT be using this service, but it's the only one offered in my area. I will be letting everyone know terrible this company is. Hopeful if I post everywhere I can about this, they will finally take their customer seriously and do something to solve my issue. read more

absolutely awful service. they took WAY to long to come and would not call me back to schedule a set date. i had to stay in a hotel for over two weeks because they cut the wrong cable wires and we had no internet. my son had online school to do so he stayed in a hotel by himself. i do not recommend at all read more

Wow - at the risk of sounding repetitive - why isn't there a negative star option. Of all the services we deal with as homeowners, I have literally never dealt with a worse company. They are always the one company the networks struggle to come to agreement with and whatever the agreement is that they do come to, the exorbitant cost is ALWAYS passed on to the consumer. My latest debacle after not having services for over a week due to a "fiber optic break" af few weeks ago, is that they now dropped Tennis Channel form my plan without alerting me! You cannot reach someone at customer service and their message states, "because they are helping others who require service assistance due to COVID." Shameful that they are using a world-wide pandemic as an excuse for their horrendous customer support. So I stayed the course until I reached a live person only to find out that if I now wanted to maintain my access to Tennis Channel that they dropped without notice (mentioned above) I would have to upgrade (of course) to an even more premium plan bringing my monthly bill for 3 cable boxes and internet to $242 dishonorable dollars per month. They have got be insane to think that is acceptable especially - to take a page from their book - during COVID when we are all trying to work from home and maintain making a living. I will find whatever combination of other services I can to avoid OPTIMUM - I will cobble something together - anything not to continue to be bullied and subjected to their highway robbery. They should be ashamed! read more

Moving into our new house, I scheduled installation of Optimum cable, internet and land-line 2 weeks in advance and was told over the phone that my installation would be free of charge. The installation appointment was made for 10/10/19 and I was given a time window. Optimum referred me to a service (Hello Tech) to have the TV mounted to the wall so they were scheduled 2 hours after the end of my time window. When the optimum technician did not show up I called customer service and they apologized and said the tech will be at my home in 30-40 minutes. So I asked the Hello Tech guy to come 2 hours later than originally scheduled ($25 fee). When the optimum tech did not show up again, I called, and I was told he was going to be there a little later. I asked Hello Tech to come in the evening and they agreed (another $25 fee). When he still did not show up I called Optimum a third time and they said I never had an appointment for 10/10/19! After a total of 2 hours on the phone with them throughout the day I had no choice but to reschedule for 10/11/19. I rescheduled Hello Tech (another $25 fee). The tech showed up on the 11th an hour and a half after the time window (luckily Hello Tech was scheduled for the evening). The tech was at my home for hours stating that the previous owner never had cable and he had to run all new cable lines from the telephone pole, which he did. By the way, there are about 12 cable connectors in our new home but the tech insisted that there was no cable here before! When we asked him to connect the cable in not only the living room but the 3 bedrooms as well he told us that there was never cable in two of the bedrooms and we'd have to get an electrician to do the job (again multiple cable connectors in ALL the rooms!). So, he connected the living room and one bedroom. The very next day we got some mail for the previous owner and guess what was in her mail...an Optimum bill!! We called Optimum back to tell them what happened and to please send another tech to complete the job. Who shows up at the door? The same guy! I found a picture from the real estate listing of the master bedroom with a TV and cable box in it and showed it to the tech so he agreed to look at it again. He ultimately turned on the cable in that room but told us if we want cable in the third bedroom we would have to sign something allowing him to drill a hole on the side of the house. This tech clearly did not know what he's doing and of course we did not sign his waiver. Now, despite the fact that there is actually cable in this third bedroom it is not hooked up. There is so much cable hanging on the outside of our house it's unreal. He actually told me one of the cable lines he installed doesn't work but he's leaving it there anyway. I would love to call for a more experienced tech to come out and finish the job but I fear they will just send this guy back! After all this aggravation and hours and hours on the phone I was told I would receive $50 credit to my account and a $100 gift certificate for our trouble. Not only did I NOT receive this, they charged me $99 for my "free installation"! More hours were spent on the phone trying to have the $99 taken off my bill. Customer service blatantly lied to me multiple times, I asked for a supervisor multiple times only to get transferred back to the automated service or disconnected. A supervisor was supposed to call me back today (according to Abby the customer service rep) and no one ever called. At one point Abby thought she put me on hold but I heard her talking to a co-worker saying "she has the mentality that her installation should be free". I had called on 10/23/19 and they were supposed to review the call where the sales person told me the installation was free but they never reviewed it. The reps just lie to you to get you off the phone, they have no idea how to actually resolve anything. I WISH there was a competing cable service in this area because I'd be gone in a second!! We are now considering satellite TV which unfortunately is not great in the mountainous area in which we live. I'm so disgusted with Optimum. I really hope this review saves someone some serious stress and aggravation! read more

Wish there was another ISP in eastern Suffolk county. They were fine until Altice acquired them. Tech dispatched was a third-party, impossible to get through phone line, returned modem and yet they are charging me for two. In two words...THEY SUCK!!! read more