They don't tell you when your special offers are up and aren't upfront about the cost of the service. I moved one week into my billing cycle, they wouldn't prorate the bill and now I'm paying for 3 weeks when I'm not using the service. The people in the disconnection department were rude and didn't seem to care. read more

Optimum is by far the worst company. They are scammers. I accepted one of the offers they had going in December. $75 for a faster internet for two years. My bill still came to well over $100 including a policy protection that I NEVER asked for. When I called they said it was because the plans went up $12.00 since I called. That's was not what I agreed to. I was told my price would not change for two years. Please stay away from Optimum. They will sneak in charges and claim that they have no idea how it was added or make up fake reasons as to why the price changed. read more

We moved a couple of years ago, and had to get rid of our beloved Cablevision. We had two choices for our service. It was either optimum or Verizon... For some crazy reason we chose optimum. This has been the worst experience with any cable we've ever had ever. Every single day, and I literally mean every single day, something goes wrong with our cable. The most common issue is the DVR doesn't work or the Netflix doesn't work. I don't even get Netflix through optimum, I pay for Netflix. My daughter is two years old and we pay for Disney+. We open Disney+, put on a movie, and every single time about five minutes through, the movie stops on us and the Internet goes down. It also happens with Amazon, which we also pay for. I've used both of those services on my computer on other WiFi's, and it doesn't happen. So we realize, it's obviously an issue with our cable and WiFi. Sometimes the cable just shuts off randomly. I watch TV in the middle of the night, which I'm sure a lot of people do. At 3 AM EVERY SINGLE night, the system shuts off and resets while I'm in the middle of watching something. There are 1 million more issues, but those are the ones that come to my mind first. We have really just had it with optimum, so we called them and told them we need this fixed or we're getting rid of it. The guy came and did some thing (not sure if he actually did anything), And promised us that everything would be fine. Everything was maybe fine for one day, and then all the issues started up again. We're getting rid of optimum, but I just have to write this review so people know not to get optimum ever. If you have another option, please call the other option! read more

This company is the freaking WORST. I will try to stay calm as I type this because I was just crying with utter frustration moments ago and that is so not like me. BUT, if you have any other option, if you value your sanity - - DON"T use this company. It doesn't matter if you're polite or a sensible business person in the rest of your life when faced by this company's customer service - the stupidest, most impolite, most ineffectual cadre of people I've ever spoken to. I've NEVER called and been off the phone in less than a half hour. This means you can never call them on a lunch break because you'd never get to eat! Often, I can barely understand the person because the accent is so thick or they're just tired and can't be bothered to speak clearly. And after the millionth time you've asked them to repeat themselves because you can't make out what they're saying, if you ask to speak to a manager or dare to show any impatience, they give you attitude. In the last 3 days, I've spent HOURS & HOURS on the phone either - 1) on hold 2) or plugging/ unplugging modem at their request even though it finally turned out that there was an outage in the neighborhood (so plugging and unplugging will not solve anything) 3) or been disconnected after I explained everything (and they never call back even though they have your number and could certainly do so). 4) or they had to re-boot their system which disconnected you and promise to call back but don't 5) or they don't know what they're talking about 6) or they take you through the same testing steps for the 5th time even though you told them you've done it already a million times 7) or or left you on hold so long that you finally had to hang up to let a call come in etc., etc. I called today and there was a 40min wait so I opted for a call back and when I got it and asked if the person understood my question (because sometimes they don't), he said huffily "Well, I am tech support so of course I do.". So I say ok and ask for help about setting up the guest network and he says ok I need to put you on hold for a few minutes to solve this. I patiently ask that he not leave me on hold indefinitely, that he please check back so I know I'm not disconnected like I have been 10+ times already in the last 3 days. So what does he do? He leaves me on hold for 20 MINUTES!! I kept saying Hello, Hello over and over again. I could hear him talking on the phone to someone else!! I didn't want to hang up and start all over again. 20 minutes on hold on the phone is an ETERNITY. After 3 days of this bullshit and now spending my Saturday on it again, I lost control and the unexpected crying started. I don't know what came over me - - I just couldn't take it anymore. And when he came back on, I was yelling and said - do you realize you just left me on hold for 20 MINUTES? You said you'd be back in a few minutes and it was like 20-25 MINUTES! And he kept saying smoothly,"I'm just here to help you, mam" like a freaking robot. So I forced myself to calm down but it doesn't matter because he's already hung up. I don't blame him but I don't blame me either. Then I try again - -I call billing this time just to connect with a different department, the outgoing msg indicates a 1 minute hold time, so I wait a few, put the phone on speaker, walk away and after 20 minutes of listening to the outgoing periodic msg and music, I hang up. This is no way to spend a Saturday. I cry my frustration out for a few minutes again after three days of the same crap and write this. This company sucks. I've been a customer for 15 years and the service has noticeably declined the last few years. It seems to coincide with when they became Altice. Their customer service will say they'll call you back and don't. When there are outages, you'll have to call the billing department to request (beg) for reimbursement (rather than it being automatically returned to the affected customer area) and it will take a call of 30+ minutes (between hold time, etc.) and you're lucky if they offer to reimburse $1.25 that will never show up on your bill anyway. Whenever you call the billing department, you'll be on hold a very long time so they can make sure you never call them again and to make it impossible for you to ever have corrections made on your bill. They'll overcharge you as though you still have cable boxes even though you spent 4 hrs roundtrip to return them to an outpost in the Brooklyn tundra in the hope of getting your monthly bill down. Meanwhile you'll be constantly blitzed everywhere with Altice ads about how new customers can pay a set, low price for the rest of their lives. THEY ARE A RIP-OFF. The worst sort of almost -monopoly utility in the Brooklyn area. AVOID. Thank you for listening. BTW, A Class Action Suit against Optimum: https://www.classaction.org/media/presser-v-cablevision-systems-corporation-et-al.pdf?fbclid=IwAR2OV37tzGsoAThptz4VtI9yx2Qkpn2_stEtmoB8ER-MtFDZP0mnmeDiQzI read more

Worst customer service anywhere. We were optimum customers for over 20 years. Our bill was $178 per month, we returned 2 cable boxes, stopped HBO and our bill went up to $183/month! For 2 months we were trying to rectify the issue. We called customer service, were on the call for 30 minutes and the call dropped. Four times!!!! We ordered Fios and cancelled Optimum. When we cancelled they said I could return the equipment to the Fairlawn store. At the store they told me they don't take returns and Paterson is the closest store that takes returns. With Fios the internet is much faster, the picture is clearer and the bill is $74 dollars less!! read more

Service was fine after tropical storm but in the morning both cable and internet are out. Support line is busy, and no notification in their site or ability to request repairnon their web site. The obviously don't have enough support people or repair staff. Don't use. read more

Here is my dilemma with Optimum Cable by Altice. Let me start by saying I have Internet service from Optimum which started this whole disappointing experience. I called for an upgrade of service adding cable tv; and gladly accepted an appointment for someone to come out the following day between 2pm and 5pm. The next day of the appointment at 4pm I called Optimum because the Technician was a no show, and I wanted an update on whether someone was indeed coming out: I was told "yes" someone is coming...NO ONE CAME! I called back Optimum disappointed and also wanted help resolving a matter with my Internet's slow speed. The customer service agent said he'll send a signal to the router to reset it because after a speedtest on my end I was getting no where near the 500 MBS I was paying for. Long story short my patience was shot after 45 min to 1hr troubleshooting on the phone. He gave me another appointment for the following Friday for TV service installation and internet help. The technician came early and for that I was thankful. Thankful? The guy came to install a box in the livingroom and a box in the bedroom how the hell can this be complicated? Simple! Just show up with two boxes and have power cords that DO NOT fit either box! How the Hell does S@#T like this happen? I mean you work with these boxes all day everyday and you don't have ONE power cord that fits?!! So after multiple trips to his truck he leaves saying he'll be back with a supervisor so he can switch the boxes out that were assigned to the residence...sigh. So smart me decides to call Optimum to speak to a supervisor to explain how I was inconvenienced earlier in the week for an installation I have to pay for and now this?! Well I wasn't being connected to a supervisor until "I" the dissatisfied customer gave "this" customer service agent a chance to troubleshoot my problem...ok. So what's next? I ask him if I'll be charged for the installation...he doesn't know (of course I will be charged!!!) Next question "is there anyone I can speak to to make sure I'm NOT billed for this installation?" NO! Nope nope no money can be taken off I don't know what the outcome of this will be because as I'm literally writing this experience as I go through it...today...02/12/21. read more

If I could I would give negative stars. I had Optimum for about 6 years, service was on and off, absolutely the worst customer service I've ever encountered. First because of heavy snow storm few years back something happened with cable outside my building (clearly not my fault) I called for technician to come and fix it, they first started threatening me if I'm not home I'll have to pay $80 fee, fine...I was waiting 3 weeks they kept rescheduling and calling out last minute I had to take 4 days off which I was not getting paid for, they didn't seem to care about and all this time I was WITHOUT SERVICE!!! the best thing is I still had to pay for the whole moth because they bill not for the amount of time you use, they charge for a whole month upfront. My bill was going up from month to month without any notice, last straw was couple weeks ago where I got a bill for $145!!!!!!!!!! I called to cancel my subscription and of course I have to pay for the whole month of December even though I will not use internet. STAY AWAY, there's plenty more and BETTER providers. read more

Switched from Verizon in January to Optimum Altice and took the best cable , internet and phone they offered. Since it's been installed over 40% of the channels show an error when you tune in....including Half of the premium HBO, Showtime and Starz don't work. The internet keeps cutting in and out. After 3 service calls and a dozen phone calls, everyone says Its a problem at the pole. But after three service orders no trucks have ever shown up to fix the issue and every ticket gets closed stating everything is fine. Every time I call they tell you it's going to be an $80 service charge if they think it's not there fault the service is not working. Now they are threading to shut me off because I refuse to pay for 6 weeks of partial service until it's fixed. Now I'm taking them to small claims court to resolve. I would never use optimum again mostly for there horrible, I don't care about your problem attitude. The DMV is a better experience then dealing with them. I'm switching back to Verizon even though it's $50 more a month because cheap isn't worth all of the time and aggravation never mind waiting at home three separate days for techs. read more

After placing a call to service regarding how slow the internet is, I finally receive a call back about an hour later only to have the idiot on the phone tell me she need to test my system and needs me to disconnect the modem. Well guess what, I did as instructed which disconnected me from Cablevision. Surprise, surprise - No call back. Now I had to place another call for service and was told to wait more than 45 minutes for the call back. I think its time to change service provider. read more

I wouldn't give them one star also. They don't care for their existing customers and increase their prices crazily and when I call as new customer they give me offers but when i call them existing customer for last 10 years I only get higher price and lower services. Nj government should do something as they charging crazily as they have monopoly. The day I have a new provider in my area I am going to change them. read more

The least customer-friendly service I have ever experienced. It is impossible to speak to a real person when service has been switched and Optimum is still looking for payment for services after I canceled. Also, when I attempted to drop off equipment at their out of the way office in Oakland, NJ hidden in an office park with no signage on the road, the line to enter the building had 30 customers on a cold and windy day. They also lie about canceling parts of the TV package and continuing billing after many calls asking for adjustments in the viewing choices. A terrible company that has a near-monopoly in Northern New Jersey. Luckily Verizon exists. read more

I had the worst experience with optimum Cable over the phone. Ive canceled my membership and spoke to 2 different representatives trying to keep me and offer me special deals. They never fix my internet speed since I was working remotely . Then just today I was charged the $81.44 3 weeks later after my cancelation and shipping their equipment back to them. Ive called and spoke to the supervisor and he refused to credit my money back since I was 2 days over. If I called on 1/15 not 1/17 to cancel they wouldn't charge me. This was unacceptable since ive been a member of optimum for many years and they were going to offer me $200 credit to stay with them. Guys, don't waste your time with Optimum! I hung up on that 3rd representative because I knew he was going to try to offer me more deals. Ted Samin read more

I'm leaving this review on the Optimum and Altice pages. That's how much I dislike this service. I switched from regular Optimum to Altice by Optimum, because the wifi in my apartment was spotty. Wifi access improved, but cable service is horrible. The remotes are very finicky and stop working properly within days of receipt. In one instance, I had a remote that completely stopped working, it just died. The remotes are dedicated to a single box, so if the remote doesn't work, neither does the cable. After speaking with a CS rep, I was given the option of waiting for a remote in the mail, or having a tech come. Waiting for the mail would have taken a week, so I requested a tech. I specifically asked if I would be charged, and was assured that since it was their equipment that malfunctioned, I would not be charged. They lied!! I was charged me $70 for the tech visit (to replace their non-working remote/cable box). Now, because I don't want to be charged again, I'm stuck with two of three remotes/cable boxes that do not work as they should. My partner has complained about the service since we got it. Whatever service you're using now could not be worse than Altice. Altice and their customer service is HORRIBLE!! Run very far, as fast as you can from Altice by Optimum. RUN!! If I could have given it zero stars, I would have. read more

***STAY AWAY FROM THIS COMPANY!!!*** I'm a brand new (waiting on a service tech to install new service) customer of Optimum Cable and I'm beyond disappointed with their customer service. I've been transferred to 9 different departments on this same call just to upgrade from one plan to another. The upgrade is about $300 more per year. It's been an hour and fifteen minutes and counting so far. If it wasn't for the fact that Optimum Cable is the only internet provider in my area, I would be cancelling my service that I don't even have yet. I finally got ahold of Alexandra (Bethpage, NY Sales Dept.)and she was able to upgrade me but not before telling me that I was lying about Verizon having better customer service. I explained how long I've waited on this call and how many people that I've spoken to but she insisted that Verizon was worse. Whether that's true or not I don't know, but how about being a little sympathetic to this customer who's been on hold for a very long time and whose been transferred to 9 different departments. UNBELIEVABLE AND PATHETIC!!! read more

customer service is the worst!! yo have to go through a virtual assistant which collects information that you have to give later. when you get to a representative they are less than helpful, often lying to me about fixing my problems. over priced, over rated read more

Can't write a review without any stars so giving them 1. Optimun The only cable providers in Fishkill, Dutchess County. Customer service not the greatest when you call. Basic service for channels 2,4,5,7,9,11,13 that are supposed to be free is over charged for. Considering the channels they give you in the basic service channel 31 ewtn for the Catholic community used to be ok I'll keep them but now they have removed the ewtn chanel, basicaly depriving the home bound seniors of their religious right. They keep raising the price when they should have a basic senior price. Back in the day(1980's) it was only $17 for seniors, low income people so I was able to recommend to them a basic communication cable service. I'm running out of options for them so they are turning to the radio again. Yes there are seniors that still have radios and prefer to listen to the radio than over pay for cable on social security. read more

This is the worst internet company I have worked with. It has taken 3 asks to remove the modem charge for my account (though I never used their modem for even a minute, not accepted it--I always had my own) and I'm still not sure it's removed. One of the phone techs lied and said the charge wasn't for a modem, but it is. It took 10 days of back and forth calls with 4+ hour hold times to even get my modem provisioned. The service technicians who come in person are rude and unprofessional. The ones on the phone are very polite and helpful but still, a little clueless. I had to ask for a telephone number to be assigned even though I'm paying for telephone service. If you don't put in 40 hours a week on the phone with them advocating for yourself, they will take every advantage they can. read more

Horrible my bill is up to 163.00, I called and see is there anything I can do to lower my bill. I got offered 5 dollar off my bill. Definitely looking for another company read more

2 weeks of slow, non-existent internet and phone service, and I am STILL waiting for someone from Optimum to take care of this. Technician showed up at my house and told me the issue was not at the house, but at the drop from the telephone pole. The tech then started bad-mouthing Optimum (who he works for) and telling how badly they treat their customers and their employees. Customer phone support is abysmal... Robot-humans that cannot do anything except repeating the same BS over and over. Switching to Fios as soon as possible. Optimum truly sucks. read more

So there's a schedule outage at Optimum for 3 days. When did you tell us? Why can't you answer the phone during this outage and most important why can't i access my email during this outage. Your notice says NOTHING about email service being UNAVAILABLE. Explain Optimum and adjust my bill during your scheduled outage since I cannot access my email and have no one to call to ask why? read more

This is by far, one of the worst - if not THE worst - company I have ever dealt with. I signed up for Optimum home internet in the amount of 1GB of service - I signed up in the beginning of June 2021. The technician came, installed my router and told me that I needed to purchase an extender for my office which I had to pay for on my own through Amazon (not provided by optimum). I had terrible service, my calls kept dropping, I would be kicked off meetings bc of my internet service (mind you, I work from home) and my TV would stop working due to the internet connection. I used the chat for the first 15 days of my service to speak with a rep about my service issues and they kept telling me to reboot my router. After contacting them again, this time via phone (about 25 days into my service) I was told by a rep that a technician would be coming to my home the next day. The technician showed up with a new router and informed me that the original technician that installed my router gave me the wrong one (only 400mbps when I ordered 1GB). I contacted Optimum about this and requested a credit for my terrible service due to the technician not providing me with the correct equipment and they informed me they would only be able to give me a credit for the 1 day (from when I called to when I had a technician come to my house). The next day, I continued facing my calls dropping and my internet not working up to speed and decided to switch my carrier. Upon calling to cancel, I was told by the rep that I would be receiving a full refund on my service since I only had it for a month (after I retuned my equipment). I ended up turning in my equipment the next day after cancelling and noticed I still did not receive my refund but that Optimum was still charging me for the difference in my billing. I called Optimum and was on the phone for over 2 hours being transferred from one department to the other. The billing department told me that there was only a 30-day money back guarantee but I informed him that on their website it clearly states 60-days and the rep I spoke with when I cancelled my service confirmed that. I finally got a hold of the retention supervisor - Dina - where she said she would work on it for me and placed me on a brief hold. That hold lasted for over 45-minutes and then dropped my call. So I had to reach back out to Optimum to get in touch with another supervisor who told me my credit was supposed to be immediate and was looking into the issue for me. She then told me that with the 60-day money back guarantee, it would not longer be an immediate credit but that a check would be issued 30-days after my last bill - so now I'm waiting for my check. What a headache! read more

If I could give negative stars I would. I recently moved and ordered optimum premium package for my new home. I get only limited basic cable channels and NONE of the premium channels I ordered and am being charged for. I've spent 2 hours on the phone with Tech support rebooting the boxes to no avail. They sent a tech out this morning that couldn't fix the problem but said it may just "start working". I called tech support back and the woman who answered told me there was an outage and I would have cable by 4pm. That I found out was a blatant lie when I called back at 5:30pm. The only suggestion they had was to send me 2 different boxes. I don't want to waste anymore time with optimum. I'll be calling FIOS first thing in the morning to have them re-install my service. I should have never switched. Do yourself a favor and stay clear of cablevision/Altice One read more

3 months of poor service from Optimum with speeds so slow no computer or cell phone in the house can function. 3+ months FROM 9/24/20 to 1/8/21 30+ hours on the phone with tech support 8+ technicians to the house without fixing the issue. Service was so bad I had to switch cell providers to be able to run a hot spot just to work since my previous provider was t-mobile and I live in a t-mobile dead zone. A month solid of being unable to work because the upload speed was so slow none of the work systems would funtion and then the only reason I was able to work was because I bought a Verizon hot spot and was working off of that. Was told lies that if I upgraded service it would fix my issue. Upgraded service, got charged $80 fee to install new equipment and still didn't fix the issue. From 9/24 to 1/8 optimum was not functioning yet billed be $450. How much did they credit my account for a service that wasn't working for 3+months? $109! How insulting?! When I argued their response was, "you received the service even if it wasn't working so you have to pay pay the service you received". read more

Until last week, I had been an Optimum customer for over 25 years. When our initial trial period ended after 2 years, our bill increased significantly, which was no surprise. We were surprised when it increased again about a year ago. Over the course of the last 25 years, we have asked for a discount, citing the number of years we have been loyal customers. Every time we called, the response was the same, "No". We were always advised that we would have to discontinue our service for 6 months, before we could be eligible for the Optimum's customer rate. In December 2018, we lost service. We had to wait 3 days for a technician to show up to fix the problem. The technician got us working for an hour and then we lost service for another 2 days. Optimum wants to charge us $80.00 for that visit. Plus they are trying to charge us a $10.00 late payment fee, although we were set up under AutoPay. When we called them to discuss this, they said a manager would have to call us back in 2 business days. We never received a call back. We did some research and realized that an Optimum competitor was no longer forcing customers into contracts, so we made the switch. When we called Optimum to cancel our service, they asked why. We told them that loyalty should go both ways, but we were the only ones that were loyal and explained the discount refusals in the past and the recent $90.00 in unsubstantiated charges. Their response - they offered us the new customer rate! REALLY?! NOW YOU OFFER A DISCOUNT?! When we asked them about the $80.00 service charge and $10.00 late fee, they said we would have to discuss that with the billing department (yeah, tried that and still don't have a resolution). The last straw was them saying that we have to pay for the entire month of January, even though we cancelled mid-month; they do not pro-rate. You will not get loyalty from Optimum. The customer is not the focus; all they want is your money. It's ironic that they would rather lose us as a customer and over $1,300 a year in revenue, than waive an $80.00 service call fee. read more

Zero should be an option. WORST customer service EVER. Took me 45 minutes to get a live person on the phone and then after talking for 15 minutes, she hung up on me! Changed from Dish to this garbage for American Express gift card that NEVER came. read more

The WORST internet company. They doubled the price of my bill, hung up on me, and when I asked the speak to the supervisor the girl didn't want to transfer me and then when she finally cooperated, she said the supervisor (Rashad?) was too busy, and would call me back before 8PM. He never called. DO NOT GET OPTIMUM. read more

This is the worst company, they told me a week ago that they will fix my internet connection since I am moving to new canaan CT. After a week of waiting, they did not show up and I called them again that day they were supposed to come. They said wait for another hour and still no one showed up. I spoke with Cody then next one was May. Both of them are reading their script in talking to me. They don't even understand what I'm saying and how frustrated I was. They keep reading the line "I understand" was talking to them for an hour. They wanted to schedule me next week again after waiting for a week, another week they told me, when I lost it on the phone, who wouldn't? They hang up on me. Now I'm on hold again waiting. Don't get fooled by this company. They really suck!!!! Zero stars! Ask to talk to supervisor and they can't even transfer you, pick a different provider. read more

When calling to speak to a representative, it makes no sense to speak to a representative when they are not gonna listen anyway. They didn't review my case. They are liars, when they send a tech to your house, who had no experience. I had someone talked the technician. through how to put the cable on. They wasnt supposed to charge me, but they undermined me and did just that. They took my pressure up. No trust with this service. read more

You ever want to pay a company to no recieve services here you go. You can try to call to but will be forced to go in circles by the automated system... the reason for this is simple. They don't recognize calls to the automated system as customer service calls. If you get a person on the phone you can actually tell them to take off the day you didn't have services from your bill. Horrible company. read more

Optimum is awful. Half the time it doesn't work. They are annoying and call constantly. The pricing is misleading. The phone and online reps are useless. They won't cancel your service and you can't submit a request online. Get any other service. The channels suck on cable and they are the reason cable is dead. read more

I would give zero stars if I could. Had a technician to fix my internet, made it worst and when he left I realized that my 2 line telephone wasn't working two weeks later can't get anyone on the phone, text customer service is worse. I wish we had other options. $300 a month for terrible service read more

We are all used to optimum service going down if it rains, or snows, or if it's beautiful and sunny. But what happened today is beyond insane even for their standards. I woke up today first day back to work after the holidays to realize my internet service was down. After rebooting their terrible equipment, I called the customer service and after being on hold for close to 45 min, was assured that after they perform some magical reset of the equipment on their end, my service will be restored in 15 min. Of course, it didn't happen. After I called customer service number again, I was told by a robot that my service was disconnected, and I owed $180. Being desperate, I made the payment thinking it's just other billing error on their side. My husband and I spent the WHOLE day without exaggeration trying to get our service back. We were hung up on, disconnected, given incorrect contradictory information, etc. It seemed that the reason for the disconnect was that we were moving and requested it which of course was completely false. No one seemed to know what exactly was going on with my account, no one could help. When miraculously my service was finally restored after my husband and I lost the whole day of business productivity (we work from home and rely on the internet provider that charges us outrages fees), we were told that the $180 charge was for unreturned equipment and we might get our money back after 30 days. A complete joke! I live in Millwood NY where optimum has a complete monopoly and gets away with horrendous service. Every neighbor I talk to despises your company. I can't imagine getting this kind of treatment from any other company who charges me for their services. We as consumers of optimum services are completely unprotected from optimum's constant price hikes and terrible service as we have no other options. read more

Worst customer service in the world. Representative Slexa cannot speak English, does not connect to her supervisor, and recommended to look for a new provider. read more

I have yet to have an encounter with Cablevision that even approaches satisfying: From angry,snarky CS agents who cannot hide their disdain for the customer, to repairmen wearing cheap, dime store cologne that lingers hrs after their departure..all this attitude with ultra high prices makes me want to put out rabbit ears. Go elsewhere... the CS, the selection, the price and the general appreciation for the customer has to be better. You can get HBO anywhere, what Cablevision offers isn't unique..unless you consider really bad attitude worth paying extra for. read more

I have not for one minute have had a good experience with Optimum. Between their "service" and their technology, I would run far away and FAST from them. They are horrible. Good luck read more

Stay away from Optimum if you can. Had a hard time paying bill over the phone like I used to and their site is garbage. Funny how a company that provides Internet and phone service and I can't pay my bill. I used a third party payment service and now Optidumb said I haven't paid them in 5 months. I tried to rectify with their customer service and billing department. It got even worse. I told them I have bank statements and even did a three way call with the third party payment service. I spoke to about 10 people over a months time to include Supervisors and they are all useless and clueless. They told me I only owed $326.00 which I paid and 3 days later while watching TV they cut off all my service. I called them and the rep told me that he couldn't do anything for me and that I needed to take my bank statements to the nearest Optimum facility. The nearest one is 40 minutes away because they closed everyone near me in Nassau County. I went there and the rude a$$hole at the door told me "we don't do that here". I called them from the parking lot and now they tell me that I have to fax my bank statements to them for an investigation. I have to fax my personal information to them. I told them I will send it to them heavily redacted because they do not need to know anything other than their transactions on my statements. She said fine. Needless to say I have been a lunatic every time I have ti deal with these morons. I filed a complaint with the FCC and BBB. I suggest that anyone who has a problem with them also file a complaint at least with the FCC. They were super nice on the phone and all complaints go to Optimum Corporate bypassing all the outsourced customer service and billing representatives. They also conduct their own investigation. I was not surprised to read online that there is a town in New Jersey that had so many complaints against them that the Mayor's office they set up a virtual grievance site just for them. If you have Optimum and are having problems, file a complaint. If you are thinking of using them STAY AWAY. I have been a Cablevision user as long as I can remember. I have to say I miss the Dolans. They were damn expensive but whenever I had a problem it was taken care of. This company is foreign owned. They outsourced so you get what you pay for. BEWARE. read more

I been with Optimum for 5 years I had no issues but all the fun started when I moved to new location,there is no internet connection at all ,speed of 5 mb are you serious??? When I tried to resolve my issue via customer service they just said to me you have to much devices at the same time so you stressing out network, 2 devices at the same time are too much to handle for their network??you pay money and you can't use it ?? But the sad part is that they dont care if you stay or not , most of the customer service reps are nasty and talking to you with attitude. They literally are not trained to talk to customers. I would love to give them 0 stars if I could they don't deserve to have 1 star. read more

I just sent over an hour on the phone with Michele and Michael from Optimum. After troubleshooting my problem for a few minutes the call go disconnected. WHAT IS THAT??? I was told by Michele to remove my TV to go app and now I can't get it back. Do these employees even know what they are doing???? I am furious - this company is horrible. If you have a choice go there not here. read more

Just joining the chorus of people here praising optimum for its incredible service. Life is too short to not take advantage of the opportunity to spend three days on the phone explaining the same story about how Optimum accidentally shut off your WiFi when activating another account in our building over and over to various technical and sales associates. As I've spent hours and hours on the phone with these people, I've been fascinated to see how the true depth of humanity is reflected in the staff, some of whom are kind and vaguely helpful, others of whom are apologetic and competent, and many of whom really could not care less about you. And in dull moments between conversations, I thought to myself: who needs live music or music from online streaming services (which You cant access without internet) when you can enjoy Optimum's GREAT jazzy hold tone? I finished my experience with Optimum pitying patrons of Verizon and Time Warner, who will spend hours mindlessly surfing the web and watching cable rather than having real, prolonged connections with the human beings of this company. read more