Horrible customer service with even worse wait times. Called at 6pm and was placed on hold for the retention dept. Waited past 8PM on hold until dept was closed and had to call the following day. Spent over an hour on hold again only to be told that I was transferred to the wrong dept. Unfortunately my building complex only has access to optimum otherwise I would drop this company in a heart beat. read more

My complete service (phone, internet and cable) were out for 8 days. The cable at the street had fallen down. I asked for a credit for those days and they offered me a $6 credit. REALLY???? I wish my service cost $6 for 8 days!!!!! After being on the phone for 25 minutes with the operator, I insisted on speaking to a supervisor Jared. I was on with the supervisor for 10 more minutes. Wow...he gave me $3.36 more. BUYER BEWARE!!!!!!!!! read more

Unethical. They charged us for services we did not receive. When we disputed they suspended our service. Countless hours of trying to resolve got us no where. AVOID!! read more

we had the most wonderful experience in Rockwall with a technician named Jacob. He came out on Sunday and spent hours getting our TV set up, teaching us how to use them and cleaning them before he left. He was so knowledgeable and friendly we will forever appreciate his help. read more

If I can give them a negative star I would. Been with them for a little over a month. I lost service the on Dec 23 and now Dec 31st and still no service. When I call all they say is the supervisor has to call you back and they never do. Stay far away from this horrible service. read more

terrible. the billing makes no sense. you need a cable box with a cable plan but the tech gave me an android media player to use the optimum app.....cant remove the 18 dollars a month off my bill for the box. went to the store, they won't take it back either. what a joke read more

UPDATE: Posted this review below on Facebook and Optimum reached out to me via ...Guess what, after a week of telling me they needed to do a service visit to reconnect my service which would be an inconvenience to leave work and that there would be a charge, i told them i was unavailable during day before 4:45pm, then they miraculously remotely reconnected my internet and phone last night... A tech, Akeem was easily able to assess the issue and resolve it; they need to get him to train his colleagues. Regarding my refund, followed up and they said that they only do refunds in increments $100 and thus 4 refunds over a period of time....this is nonsense, if they can accept payments of $245 per month, they should be able to refund overpayments in that amount too. They said that they will try to escalate it so that i received my full $350 refund to my checking account. Clock is running on the 4th day on what they said would take 24-48hours to Process "If i could give Optimum/Cablevision a (1/4) quarter star i would. Their customer service agents are unprofessional, ignorant, incompetent unreasonable, not helpful, rude and ineffective. Further, they have no supervisors or managers who you can speak to so they can address/resolve your concerns. Most of the time all you can get is their automated phone service, unless you say you want sales. Then, they put you through to a live body so they can sell you something to get your money. My experience - Where do i begin? i have had the service for several years and i am moving in the next 2 weeks. I called to set up an appointment 2 1/2 weeks in advance so there will be no lapse in my service in my new home. A couple days later they remotely cancelled my internet & phone service in my current house as well a one cable box no longer works. All of this on a weekend with no notice, 2 weeks before the move, especially after i told them i will need the service up until the move in date appointment. Over the course or 4 days, I called optimum no less than 15 times being placed on holds for upto 1 1/2 hours and transferred to upto as many a 6 different customer service people in one call. No one can resolve the issue. Then, they tell me that i have to cancel my transfer service/move appointment to have my service restored at my current address and there will probably be a charge$ because a service technician must come out and will need inside access to my house to restore the service that they erroneously cancelled remotely. Next, they make an appointment for 11am-2pm the next day without consulting or notifying me for availability. When i learn of the appointment the next day via email and inform them i am unavailable because i am at work. They schedule an appointment for the nextday from 2-5pm and say they have no appointments after 5pm, i informed them that i typically get home at 5pm...they said that they will put it in their notes for the technician to come for 5pm. Guess what the technician calls me at 2:15pm to say he will be there is a few mins. I tell him i will try to get there for 4:45pm and asked him if he read the notes on the appointment about my arrival time home. He says ok and never shows. I called optimum again and get no where with accommodations. My 90yr parent with limited mobility who can't answer the door has no phone service and my security systems are down because i have no internet. All of my service issues are their erroneous creations and they make no accommodations to correct anything. I have to be at work so i can pay their bill. Taking off time is not an option nor should it be. Furthermore, i have a credit on my optimum account which i pay for via my checking account online, i requested a refund and the idiot customer service agent asks me 4 times for the last 4 digits of my credit card and the expired date which is not on file with them. I inform him 4 times that my service is paid via a checking account online and there is no expiry date for the checking account. He puts me on hold and then comes back and asks what are the last 4 digits of my checking account and tells me it should take 48 hours to refund to my checking account and i will be notified via email. I am still waiting for my refund. Needless to say when my move is finalized, i am dropping Optimum/Cablevision because i have other options of Fios and TW. If you have other options, avoid Optimum/Cablevision products because they do not respect, respond or care about their customers who literally pay their salaries by subscribing to the services. read more

I made the mistake of upgrading from Optimum's Samsung legacy equipment to their Altice and bumped my internet speed from 400Mps to 1 Gig. Everything else would stay the same and the only increase I'd see would be the charge for the internet bump of about $15.00. I paid the upfront installation fee of $59.00 with my credit card and scheduled a date. From that point on things went down hill fast. 1st the installer showed up with two mini boxes instead of one mini and one main all-in-one box. The reason, even though Altice sells 1Gig internet their top of the line equipment can't run it. I was also given an UBEE modem/router combo, which is a horrible piece of equipment. The tech also didn't bring new remotes he told me that my 3 yr old remotes would work, we found out that night that they didn't . The next screw up was the billing I received the next month. Instead of the the $15.00 bump I was expecting, my bill jumped $88.00. After 4 phone calls, 2 disconnects and about 5 hours total on hold, I finally got the billing straightened out or so I thought. Last month's bill showed that they were billing me for the $59.00 installation fee that I was required to pay up front and I paid on my credit card. A few more hours on hold and I was told that everything was taken care of, it wasn't. This months bill shows the same $59.00 only now in threatening red. I tried to get through last night to no avail and made the mistake of trying their website's chat. The person I was on line with said that my payment had been rejected but couldn't tell me who rejected it. I then called the credit card company that confirmed that the charge had been paid an provided me with the date and time that the charge was paid and not only gave me the reference number but also authorization code. Armed with that information I called the billing department. 2 1/2 hours later, a young lady answers, I explain my issue and she and says that I have the wrong department and she'd be more than happy to transfer me. !0 more min. of holding and another young lady answers. I repeat my tail of woe only to be told that I've been transferred to sales and the Department I need is closed and I'll have to call back on Monday. I've never experienced this level of indifference in my life. Their customer service is horrible. They are impossible to get through to unless you have a few hours to spend on hold and talk to two different techs and you'll get two completely different stories. read more

Did you know that if you call Optimum about their modem that you pay for in your bill that part is expected, but did you know if you have issues and you call them and they make an appointment and tech comes you get charged $80.00 dollars for them to come to fix their problem? Well.. I didn't know not only did I not know. I received several calls to confirm my appointment but not once was I told that I would be charged 80 dollars, that I would be charged for them to come to look at their modem box and fix the reason that it's not working, which it should work since I pay a monthly bill for it to work which includes the price of having their box. Had I known I would have tried another service over the 80. My monthly bill isn't over 80 dollars so a tech coming to look at why their box stopped working is 80 dollars this is total madness and so unfair. To sum it up. Their modem stopped working, a modem I pay to have in my home which is added to my monthly bill and if it stops working at no fault of your own, you will get charged 80 dollars to get help. THAT IS CRAZY read more

I don't even want to give Optimum one star, but there is no lower rating. I have never had a good experience with their customer service team or tech support. They continuously disable my log in profile, and won't reset it without providing a code to them that I never EVER established with them. The keep telling me they are sending emails to reset my account, but I never receive them, nor do I receive their text messages. I just want a copy of my bill!!!! How difficult could that be? Well, apparently it is quite difficult because they say they've sent it and I've gotten nothing. I thought I would try again via Chat this morning, and after almost an hour of being bounced around I disconnected. Let's see if I get the bill in 10-14 days as they said. I'll be looking for a new provider in 2024. Their rates continuously go up (which I understand by the way) but their service continues to decline. Definitely no longer worth my energy. I might just go buy myself rabbit ears. Maybe they will work :-) read more

They are horrible, I have internet at home and phones at work and we are switching over. The customer service is awful, the say to wait because they know there's an issue or log into their poorly designed website and figure it out yourself. They don't send invoices then charge late fees because they aren't getting the money they don't tell you how to send to them. read more

If i Can give them no stars I would. This company has gone down hill for about 10 years now. THEE WORSE CUSTOMER SERVICE AND INTERNET SERVICE IN THE WORLD! Just because my parents are older and enjoy watching cable is the only reason why we keep cable in the house and it's a shame that this is the only company available in the area. And they have the nerve to ask if I would want to sign up to their cellular service, they lost their minds! read more

I honestly wish I could give them 0 stars! Most of the customer representatives are rude and unprofessional. Especially when you try to disconnect your services with them. Then the internet service is the worst. You guys when I tell you the internet is the it's like pretty bad. I'm not the only who thinks think all of my friends coworkers and family members have expressed similar experiences as mine. When I asked them to adjust my bill they told me it wasn't possible. And when I kept on insisting they only gave me $3 back for several days of no service. This company has given so much stress I do mot recommend using this provider. Please look else where. The amount of advocating I had to do for my service is ridiculous and they aren't a cheap company either I was paying close to $300 every month for terrible internet and few channels! read more

It is better to live without TV or wifi than to involve yourself with this terrible company. Customer Service does not exist. They are rude and nonresponsive. Run to another cable provider and don't look back read more

The WORST cable ever !!!!! Mega expensive for nothing .... their basic is basically antenna tv. It is the only option in my area and right about now im missing my old Spectrum ( Time Warner ) which was a million times better ! I would NOT recommend anyone sign up for Optimum ....there are so many options that dont require a Cable box now . And Dont even get me started on the Optimum to Go.... I have a Mac Book Pro and cant even stream live tv . And the internet .... constantly losing connection WTF Its Horrible, Horrible, Horrible read more

Will get the good out the way first internet is great when its actually working, i will say that. It does go out alot. This is very frustrating especially when you work from home. Ive never had a service go out as much as them. It was definitely better when it was sudden link i dont remember as much issues. The customer service is god awful. Ive called the lm a dozen times in the past 3 months trying to figure out were my gift card and 1 year subscription the show tike anytime is. Ive gotten a different answer every time spending 30 min to and hour on the phone trying to work things out jusy to get disconnected like the there internet service. The gift card has been mailed out several times apparently and on the last call they say well you didn't meat the terms you was late on a payment. Mind you this payment was 2 weeks after the internet was installed. This was the installation and first months bill. Again 2 weeks from the day installed. Never got the bill and wasn't expecting a bill until mid month the following month. Called them up to complain about the situation. They waved the installation and i paid. 3 months later they finally tell me after all the lies that because i was late thats why im not getting the show time or gift card of $200. Why wasn't this told to me back in February? Why lie and go through all the BS . The service is not worth the headache and it sounds to make like they will do anything to weasel out of what they owe you. Im pretty sure im not the only one who has delt with this issue. If you can get another provider do it read more

Their "customer service" is nonexistent. After the phone and internet went offline again this week, we tried to get in touch with someone and ended up on hold for over an hour with nobody taking the call. The phone and internet outages are a regular occurrence and the service is awful. read more

They are the worse they lie to no end spent hours on phone with them not helpful at all

before it was just mediocre, but now its an atrocity, for the past two months the internet weekly, but now for the past two weeks it's been shutting on and off daily. when it's possible I'll be switching and never going back to this embarrassment of a provider read more

Would leave a negative star but that's not a option worse company I have ever dealt with. Reliability is not there and they want to threat you by telling you they will charge you if they have to come to your house and diagnose it. Wtf I have only had them for three months and serves has not work right the whole time. Do not do business with this jokers if you have a alternative. read more

I am looking for a possible class action lawsuit for harassment against Cablevision, I spent 45 minutes on the phone trying to disconnect my subscription and the telephone representatives only reply throughout was "but why?". I went thru every reason and like a robot she said but why doesn't make sense we are the best out there. It got to the point where I said look I called I told you I want to cancel I'm hanging up now and she said if you hang up I can't continue with the cancellation. They're job is to make it drag on until you give up and lose your cool and hang up. read more

Decided to get this cable for my dad because fios wasn't in the area I paid for them to install took almost a week from the date they said they was going to come didn't go to work that day when I called everyone was giving me different answer I never liked them one time they cut my uncle service off for 300 and he was in nursing home crazy I don't care how expensive Verizon is they are number one to me when I lost my job for a while they made a agreement with me over months and worked with me and this cable is wack anyways and don't forget cheap with the channels and the service read more

One star is being generous to put it mildly. I know people love to say " if I could negative stars I would" but honestly there are not enough negative stars I could give Optimum even if that was an option! God forbid you ever have to assist a less than tech savvy older family member in setting up their cable/internet. My family member will now be without cable and internet (at least from Optimum) after the ordeal I just went through which included such wonderfully frustrating moments as when customer service refused to transfer me to a supervisor because I was not a customer (supposedly this is company policy according to her). For the record I was trying to set up an account so I was literally TRYING TO BE A CUSTOMER but that wasn't good enough to be allowed the privilege of a supervisor's assistance after 2 different employees were unable to assist me! Custom service was also outsourced which is fine I don't mind that if it is done with at least some level of care. However, Optimum spared every expense here to the detriment of the customer or potential customer in my case! The call was so poor that I could instantly hear it was a call center as I heard other customer service calls taking place in the background and I could hear myself too on a slight delay as well. The fact I could hear myself was made extra frustrating when I was called SIR not once, not twice, but three times despite correcting the employee multiple times that I am most definitely NOT A Man and not only didn't sound like one as I could hear myself on the call, said I was a woman, and stressed it's ma'am not sir. 4 employees in 3 different departments later, my issue was not resolved. Not one employee was willing to give my call to a supervisor (the closest I got was a vague explanation from the last employee that because of COVID she couldn't transfer me but could send a supervisor an email and they would call me back either today or tomorrow, which I refused because I had had enough). I was also asked if my relative would change their mind and still want service if they were offered unlimited data for their phone. The sheer lunacy of this offer was truly unfathomable to me. I was trying to get basic cable and basic internet, and made it clear no phone was needed. Furthermore, I flatly stated this was worse than offering no incentive at all. At no point had I even asked for any phone service and had in fact expressly stated I didn't want it, and if they couldn't even cable and internet right why would anyone want a phone add on especially when they already have unlimited talk/text/data as most plans come with it now even on basic phone plans. Long story short, if Optimum is your only option I feel really really really bad for you, and I'll keep my fingers crossed if you need customer service before you are set up because then there is a very good chance you will be banging your head against the closest surface as they explain they can't help you because you are not a customer yet even if you are calling about setting up an account! read more

Their online chat is useless and not helpful, it's an automated chat, not an actual person. Calling is worse! I was told it would be a 45 minute wait before getting to a representative, it's been nearly double that (screenshot to prove it). How this is possible in 2019 is beyond me. read more

Optimum Cable/Cablevision - Way longer than the expected 45 minute wait. Still waiting as I type this. - Television Service Providers Near Me

After being a Verizon Fios customer for about 10 years, I thought I would try Altice One. Big mistake, Altice One TV boxes are horrible. I have the service two days and things starting going very wrong quickly. Cannot see DVR recordings, Guide menu errors, digitalization during movies. Internet service can be as high as 900 MB download speed, but upload speed is capped at 50 MB. So if you need to upload large data files, this will be painful to use. Telephone service requires you to dial 1 before enter the rest of the telephone number. read more

This company stinks and is only in business because they are something a monopoly on Long Island. They say they over live chat but they dont its some AI service that has no intelligence. When you call it is usually impossible to reach and a live person and frequently impossible to solve an issue. Most companies allow you to communicate with via email . Optimum does not. If I had any other option for Cable service I would not be using Optimum/Alltice. They stink !!! When working the service is fine but if you ever have an issue good luck. Verizon is a superior choice if that option is available. read more

Worst company to deal with - I moved 800+ miles away and they still give me headaches saying I did not cancel my service correctly. I returned my equipment WTF else do you want F YOU! read more

They raised the prices way too high on existing customers. I can't even get cable anymore. My standard of life has decreased. There's no reason it should be 200 dollars a month. read more

Stay away at all cost! Terrible customer service! 99% of time you are speaking to someone out side of the US.This company has been taken over by a France base company and has got to hell.It can take you all day and serveral calls to solve something with them. Internet not stable and TV just OK. not worth the $$ read more

I wish I could give 0 stars because Optimum deserves it. Everyone is just absolutely RUDE and does not try to help at all. I was on a chat online with someone who took 20 minutes to look at my account and tell me that I need to call. I called this number and AFTER 40 MINUTES they called back. The representative on the phone was so ridiculously rude, I could not believe it. He tells me that I have to call ANOTHER number and that he can't transfer me directly. Now I am waiting and expect to be waiting for around 20 minutes to speak to another person. Honestly I have to cancel because this is ridiculous. The only reason they even have business is because of lack of competition and that's the same reason that their customer service is ridiculous and provides no effort to help! read more

I wish I could give them a 0 out of 5. Here we are in the midst of the Coronavirus Pandemic and most utility companies (like ConEd for example) have stopped shutting off peoples service due to difficulty making payments. Not Optimum! They shut off my service despite the fact that I was only a couple weeks behind due to recently losing my job as a result of the crisis. They are an absolutely despicable company. Oh and my internet is slow and constantly suffers connection blips. If you have the option, please choose another cable/internet provider. read more

If you want to know what bait and switch is come to Optimum. When you are late with a cellphone bill of more than a week and pay it back they turn the bloody service back on in a snap. But when you do this with optimum you get a flipping run around. Friday I called optimum after paying a past due balance of 107 then they tell me in order to get it restored you need to pay 250.56 to get it restarted. So I did Uber to come up with the money and paid the amount of $250.56 leaving a balance of 180. But the $180 is the equipment that is sitting on the table in my living room. So they say in order to restart service pay $144 in order to turn it on for today which includes service and a tech to come connect the service. Are you serious. Credit my account with the equipment charges and give me my service. If you want go customer service and go internet go elsewhere cause optimum who dominates the NYC area is going to try to line there pockets and paint there dum trucks and make it seem like its a happy place and guess what its not. read more

Optimum cable tv in New Jersey. They are throttling the bandwidth. Overcharging and when you threaten to leave they lower by just enough. Within months they do the same thing. Optimum online is the worst. they actually took money from my account during a dispute due to bandwidth throttling. Then they have the audacity to send me to customer service in a country where they can hardly be understood. They are a division of Altice. Buyer beware. read more

Optimum service and customer service became HORRIBLE. They remove services while still charging same amounts or increase amounts for same services. Few month back I have dropped the optimum service because their service degraded and priced significantly increased and switched to fios, than right after that optimum representative called and offered higher internet speed, same TV channels for 35% less, but now they dropped the premium channels that I had as part of package but they still charge me the same. what a freaking scam... customer service is useless, not calling back, took 2 and half days to get a hold of them... read more

Being a customer of Optimum for years, during pandemic I decide to cut off their cervice to save money. After some time I decided to reconnect their services. During negotiation I was given a "promotional package" that requires connection of a land line phone. I did not use it once, but, was charged over $90 just for regular internet. When I decide to cut the phone line my bill went up to $128.49 internet only. I am not ready to pay this sum for internet connection only and cancelling my service for good. read more

If Verizon Fios is available in your building, give them your money instead of Optimum. Optimum's internet service constantly cuts out and they add various fees and basic service increases to your bill every single year, without even telling you. Customer service has always been cordial and do their best to help, but the service and furtive price increases are unnerving. I'll be switching my internet provider now that there's a better alternative available in my building. read more

The worst. I wish FiOS was available in my area. Horrible service. Constant interruptions. Horrible horrible customer service. And my bill is $205 per month. I can't even talk to someone so I can cancel this crappy service. And your excuse is call volume is too high because your service is so crappy so many people are calling?!? So sorry F you?! Is what you do even legal?!? Glad out governor is opening up investigations with all providers to look into why you suck and are never prepared. Gouging customers?!?!? Shameful! read more

STAY AWAY FROM THIS COMPANY! My bill was 2 days late ($134) and when I tried to log in my account I was told my log in was incorrect. After being 24th in queue then 39th I was told via chat by Raismy that I am no longer allowed to speak to a live representative because of my pass due amount. I can go to a Center and talk to someone but not over the phone. I kept getting an error for a wrong log in, I tried resetting my password,I used my keychain to make sure it was correct on MACbook and was given an error message that my cache had expired even after clicking all the pictures with stop signs. I was purposely deceived and misled because Raismy told me I WASN'T GOING TO GAIN ACCESS EVEN THOUGH THAT WAS THE CORRECT LOG IN.If I hadn't waited over 10 mins, to text back and forth on a work day, I would've STILL been trying to "reset" my password. Despicable. I am barely home and have been charged an additional $20 because of rise in sports channels. I don't even watch sports. Ill be terminating my service today. read more

Worst company on the planet. I pay for they "gigabyte" internet service. I get decent download speeds but absolutely horrendous upload - during peak hours, essentially zero, which makes it impossible to work from home. Calling tech support is the WORST possible experience, takes HOURS to get through to someone who will basically make up so completely senseless BS and deny there's an issue. I's OBVIOUS that with increased demand, they are rationing bandwidth by suppressing upload capacity, since what they advertise is fast download. I tested this with ONE singe device connected directly to the modem via a short ethernet cable. I get 40Mpbs in off-peak hours which is plenty and about ZERO for 1-2 hours at a time in peak usage, which is obviously when i myself need to use it. These guys are liars and i am stuck with them given their MONOPOLY in my area, i'd pay triple to have FiOS here. read more

Houston optimum is the worst cable company in the USA. I've had several issues with there customer service reps and the installers. they don't do anything to fix issues. all they do is transfer you around from department to department. send out texts that's are worthless and can't fix anything. even there sub contractors are just as worthless. had service for 1.5 month if you can even say that. cancelled it 4 times because they couldn't do there job to fix the issues that they have. but yet we're the ones that have to jump through the hoops to get our stuff fixed when all they can do is transfer and spew this or that. read more