Just hurry up and give me internet it doesn't have to be perfect but I've been waiting two full weeks and don't know when it's going to get resolved!! read more

Customer service representatives are friendly and accommodating. They seem to earnestly try to resolve issues, but somehow the issues persist. This leads me to believe that there is a problem with their overall system and company as a whole, beyond the surface interactions with each representative. Make sure to always check your bill. Your charges will increase without notice. This was my second time subscribing to Suddenlink cable and second time quitting them. We left the first time for the same reasons we are leaving now. I allowed a sales person to sweet talk me into re-subscribing, with the promise of a low rate and no increases for the first year. Seven months later, another $10 was tacked onto my monthly bill with no reason or warning. Additionally, Suddenlink took seven months to never correct a billing issue that I called about once every month upon receiving my bill. Each time, I was promised that it would be resolved. Each time, the representatives were able to see the previous month's notes from the last call, stating that the issue was going to be resolved, but it never was. Today I am quitting Suddenlink cable for the second and final time. Good luck if you decide to subscribe. I encourage you to read all reviews on Suddenlink. Especially if you want a good laugh. read more

Horrible service the entire time I used Suddelink. The box outside our apartment always had wires sticking out. They slammed the wires in the door and wonder why we were calling all the time about horrible internet service. They would be happy to send someone to our apartment, charge us for the visit, and not fix a thing. Perhaps if they would ever check the box they left open for anyone to dig through, they might have been able to fix the problems. I always wondered how many people were stealing internet and cable from them, since the box was always open. Our internet was always going off. We would check our speeds, never near what they told us we were getting. These were the issues I had with the local provider, but we had issues with the company as a whole. Suddenlink over all is horrible. When I moved and disconnected they told me I had a refund coming since I had already paid. Then I get charged for the month and another auto draft taken out, after being told that was shut off. I feel bad for being rude to the people on the phone, but they are always lying. I think that is part of their training. I wish I could give the business a lower rating than one star. If you have any other options, go with them. I don't understand how their practices are even legal. If I ever move in an area where Suddenlink is the only provider for high speed internet again, I will go with Dial up. It would be much much faster, than anything Suddenlink could provide. read more

WOW...I read this feedback and can't believe what I'm reading. Apparently they haven't had the experience I've had with ATT. I use Suddenlink at home for the internet and at my business for Phone, internet, and TV. In the 10 years or so that my business has been with Suddenlink I have had very few outages...not the several a year that ATT gave me. Suddenlink's customer service has been exemplary. The internet service is second to none. Fast and affordable. Check with ATT and see what 70 Megs bandwidth would cost you. AND NO CONTRACT REQUIRED! Try that with ATT, Dish, or Direct TV (which is now ATT). I think the competition got on here and posted all these awful reviews. read more

Initial install was terrible. Got 0.4 MBps and technician left. Also, he tracked mud into the house and left the attic access open / lights left on. The next guy came to fix it, but was unable to enter attic due to heat. Tech wAs supposed to come the next evening to fix it. Tech cancelled, boss called and said he would come check it out- did not show up. WAS BILLED FOR THE REPAIR THAT WAS NEVER COMPLETED. Tech showed up Saturday morning- I DID NOT SCHEDULE THAT VISIT. Naturally, I was not home. Issue is still not resolved. I did talk to a service rep, who was apologetic and requested to have the charge removed (the charge for the service that was never provided)... She did mention that I still might be charged when they finally DO come out to do the $50 job... One MONTH after initial install. You would think Suddenlink would want to make this right and do the $50 job free of charge after such inconvenience. Absolutely ridiculous. read more

This company is absolute trash. September of 2019 I paid them 130 dollars. Then they disconnect my internet due to non-payment because I owed them $130.44 by 10/2/2019. I'm writing this review on 9/27/2019. Earlier today I log into my SUDDENLINK account and my past due balance went from 130.44 to 415. In a matter of a week. Every time I try to call them I can't seem to get past the automated system. They sent out a contractor to turn my internet back on, he sat on my floor and played on his iPad and said "well it should be working, I'm not sure why they sent me out here they could have done all this over the phone." I waited 5 days for this guy to come out and turn my internet back on. He gave me instructions to wait about 30 minutes and it should be working. Went out to dinner, when I returned it still was not working. SUDDENLINK charged me an installation fee for this guy not to do a damn thing. So I now have a 415 dollar bill that accumulated from who the hell knows what, my internet still doesn't work and I can't get a hold of an actual person. This company is absolute garbage. But I'm unfortunately stuck with them because no one else provides service where I live. I would not recommend them at all to literally anyone. read more

After getting the run around for almost a month (2 days shy) we finally got someone out here to work on my parents internet. The technician became belligerent when my dad told him what tech support said he would get. The technician was yelling and screaming at my elderly father. I went to the driveway to ask what was wrong, the technician proceeded to lay into me. My father went to the office in town and they were just as rude there. Suddenlink in Amarillo is AWFUL! And the sad thing is this isn't the first time I've heard of their employees being rude to their customers. read more

I wish I could give SuddenLink an even lower rating that one star. They would rather lose a 15 year customer than attempt to find a solution. They have tripled by bill over the last three months even though our internet usage has not changed. They acknowledge that our service may have been hacked, though they have no intention to help me fix this. Absolute worst company I have ever dealt with for customer service! If anyone else offers internet service in your area, I would highly consider them first before turning to Suddenlink. read more

Entirely too expensive ... I came from Naples, FL and it was half of what Suddenlink charges. I have to have this expensive service until we move but I can promise I won't take SUDDENLINK with me! I'll find another cable/internet service! read more

The worst internet or rather no internet but you are screwed in Amarillo since there are no other options. I had to give a star but I wiuldnt read more

I see words like 'worst', 'painful', 'unethical', 'terrible' used to describe Suddenlink and I sit here wondering that there has to be a better word to explain this company. But I can't think of it. And if I did, I probably couldn't print it here. They are the worst, most painful, unethical, terrible company I have ever worked with. And that doesn't even begin to describe my feelings for them. Since May I have been experiencing multiple drops on my internet each and every day. Some days no internet at all. Four service calls and each tech only does what the previous one did. Sometimes the service is dropped before the tech can even leave. And still it goes. The 'customer service' requires about 20 minutes minimum just to get through to a human. Who will then have you unplug everything before announcing you need a tech. My favorite is "Due to unusually large call volume, wait times are longer than normal'. Isn't that the new normal? The recording that repeats constantly while you pray for someone to pick up, keeps reminding me that my call is important and I am a valued customer. BIG BS to that!! My cell phone is tied to the internet and I can't even call many times because the internet drops the call. UGH!!!!! All I can do is pray that the fleas of a thousand camels land in the crotch of the CEO of the piece of crap company for a very long time. read more

Suddenlink has a monopoly in Amarillo, and they definitely take advantage of it. We pay 85$ a month for 200mbps internet.... but we only get 30mbps (this is on a good day), even though they've been out 3 separate times to check it and made us pay to run a new cable. They also charge a 10$ late fee if your payment is ONE DAY LATE! I have never in my life had a company do this. I can understand 2 weeks or maybe a week.. but one day is ridiculous. If I could put 0 stars I would, cause 1 is giving y'all too much credit. Come on suddenlink stop being greedy and at least pretend you give a damn about your customers! read more

For "Security" reasons they block Ports 25, 135-139 80 445- 1990 1433 1434 . And no way to disable that. So be aware if you need to have these ports. read more

Oh I WISH I COULD GIVE NEGATIVE STARS!!! For those of you who base their decisions off of Yelp reviews, I implore you to PLEASE LISTEN TO ME! So what do I think of Suddenlink Communications? Well in all honesty, I have never seen such a poor excuse for a "company" that provides Phone/TV/Internet service. I recently moved to Amarillo from Houston, TX. With that said, I completely understand that there is a huge technological gap between the metropolitan of Houston to the quiet Amarillo area. However, with the rapid growth of technology; one would ASSUME that even places like Amarillo would have more than ONE DECENT INTERNET COMPANY! (and I am giving Suddenlink an EXTREME amount of credit there.) But I digress, here is EXACTLY how these last 6 months have been for me and my family when it comes to Suddenlink, and their "quality internet": 1. Our first technician (back in September) was unable to even set up our internet! I had to come in and use the skills a 13-year old kid could do (I guess our technician missed his "how to set up a router 101" class that day. 2. We had purchased, what is essentially, Business Class Internet for our house (1Gbps). Having a degree in the IT field, I am fully aware that any internet speeds are only a figure and do not represent a consistent number of what you would achieve normally. Fun fact, most residential smart devices can not even go past 200-400Mbps. But I chose the 1Gbps speed to keep it as high as i possibly could, and is fairly inexpensive. I was getting, AT MAXIMUM, 6Mbps. 6.Megabits.per.second! Not Megabytes; Megabits! Most of you reading this right now know that 1Gbps and 6Mbps is a HUGE gap! So I called to get it fixed, which leads me to #3. 3. Our "technician" was called our to check our slow internet, and came to find out that we could possibly have a bad cable. "Okay", I thought to myself, "That makes sense". So in order to fix this bad cable, I would need permission from my apartment complex to install a new cable. Again;that also makes sense. I was given the technicians cell phone number and was told to contact him once I had the document of permission. I informed the apartment office about the situation and I gave them the technicians number, per their request, But every time you called that number, it was sent to voicemail. I called twice a day for a WEEK, but no response; not even one RING! In other words, we were given a bogus number. After some resolution with our landlords, we were given permission for the install; but would only recieve the letter once they talked to a technician. So, we set up another tech to come out to our home. And so we go into #4. 4. Our second technician arrived 2 HOURS LATE! and then remained is his truck on his PERSONAL CELL PHONE for another 20 minutes (I hope you can see where my fustration is coming from). Alas, he walks into our apartment and I inform him of the situation we have; essentially issues #2 & #3. Once I was finished, he asked "Do you have the authorization form from the apartment?". I responded with No, because the landlord needed to talk to him before he could approve it. His ONLY response was "I can't do anything until I get that authorization form." Now, I have already wrote feedback to Suddenlink Communications regarding that incident; so I won't re-type what I fully felt. But in short, being in IT; there was SO MUCH more that "technician" could have done. HE DIDN"T EVEN WALKED PAST THE DOORS ENTRYWAY! But, after a long, stupid battle; we were able to get a decent technician to fix our internet; Well, temporarily that is. I apologize for this long review, but I just could not sit around and, at least, TRY to warn some of you of the Monopoly that is Suddenlink. They realize that they have no competition, and DO NOT CARE ABOUT THEIR CUSTOMERS, NOR THE SERVICES THEY PROVIDE! I am hoping one day that a better Internet company will show up in our area and I can be rid of Suddenlink once and for all. For those of you that have Suddenlink; I feel your pain, and I am so sorry. Suddenlink is nothing more than a horrible joke; they are only in business because they are the only ones that offer these "speeds" and "packages" in Amarillo. They want your money, and they will lie, cheat, say and do anything to try to make you believe that they are the best. They are NOT trained professionals, they are NOT IT technicians, they do NOT have customer service. and the worst part; they know this, but they DO NOT CARE. read more

Pathetic. I am so aggravated with these folks. It is tacky to charge a fee to send a paper bill. And then I call to have paperless billing cancelled and they keep sending the bills and charging the fee, on top of their already too high fees. Trying to speak to someone when you call is a nightmare and frustrating and then when you do get ahold of someone, they cant help you. Was told to go online to sign up for the paperless billing. This was after I thought the rep that I spoke to had already cancelled it for me or that's what I was told. So, I go online to set up paperless billing and it states "Sorry, we can not process at this time" There is no option for this when you call. No live chat available. Will have to go wait in the long line at the cable office. And also need to find out what they are now going to be charging me for internet, as it has gone up again, but then states on bill that there will be some type of credit, so still dont really know what they will be charging for internet. I noticed there all these great deals for New customers, but they seem to be making it for it by overcharging and continuing to increase rates for long standing customers. I guess this is good news for the satellite folks. read more

I live in an apartment complex where cable comes with the rent. All I am supposed to do is pay an $7 bill on a box that works the converter. Since this happened in Aug 2016 every month either some strange charge I have never seen before appears on my bill ranging from $2-$10, or I get a late charge adding an additional $10 somewhere. For the last week they have called my phone at least a dozen times letting me know there is a problem with my account, however when I call I can never actually talk to a human. After reading some of the reviews that have gone on before me...maybe dealing with a machine isn't such a bad thing. read more

By far the worst internet provider I've ever had. The internet is fast, when or if it's working that is. Truth be told it goes off every single day and I couldn't count on my two hands how many times I've had to call customer service about it. All they could suggest was turning the internet off and back on. After about the 15th time we called, they suggested we get a new router to see if that was causing the WiFi to go off every single day. So we did... and nope. Didn't help. Worst excuse of an internet provider that I've ever seen. Unless you want WiFi that will constantly not work and shitty customer service, this is the place for you. Otherwise I suggest everyone exhaust EVERY single option before going here. Unfortunately, in my area, they're literally about the only provider. So we pay over $100 a month for WiFi that doesn't work with a company that seemingly could care less. Thanks suddenlink!! read more

I have innernet service only with this company. They have a reputation as the best innernet in Amarillo. I have had no major proublems with them. When I moved, their technition came out and hooked up service at my new location at no charge. I wish they were less expensive but have no other cimplaints. read more

Suddenlink has to be the WORST internet provider in the history of telecommunications. In my case, I have been paying over $157 a month for their ultimate package. I have been using the suddenlink email system for 5 years. For some inexplicable reason, I woke up on Dec. 30, 2017, only to find that my account had been suspended. I have never been late on a bill, and I called these hacks for 3 consecutive days. They cannot even find my account in their system! For reasons unknown, it is like my email service never existed! On each of the 3 days without service, the representatives indicated that they would file an "escalated" ticket in order to resolve the issue. EACH of the 3 different representatives promised that they would call me back before they leave for the day. NONE of the 3 called back. Needless to say, I am now entering my 4th day without email service, and it is obvious that this issue will NEVER be resolved. Being a professor at two universities, paying all MY bills online through email, not to mention any other personal use....the bottom line is that I AM FUCKED because they are a TOTAL FUCK UP! I recently visited family in Wichita Falls last week, and it was refreshing to see a city that offered multiple grocery stores, multiple gas station brands, and yes, multiple internet services. I must be living in a fucking fascist city. read more

We have had such a horrid experience with this company that I would never recommend to anyone. We had their service for our kids college house for 7 years and when the last kid moved out I called to disconnect the service on June 6th. The guy who took the call asked for the date we wanted to disconnect service and I unfortunately made the mistake of asking when was the last day we were paid up through. He informed me we were paid up through the end of June so I said to turn service off on the final day that we were paid up through. On June the 12th we returned their equipment to the sudden link office in Amarillo since the Canyon location had closed. On July 6th we received a bill showing we owed $119.83. I called and spoke with a nice young girl who told me the account now had a balance of $37.57 for the six days of service in June which I paid via credit card. On August 10th we received yet another bill for $119.83 and once again I called to see why we were still being billed. The young man was very helpful and once again assured me everything was taken care of. Then yesterday on August 20th I get a lovely letter from a collection agency stating we owe $119.83. OMG!!! Crazy that we started this disconnect process on June 6th and now over 2 months later I am still dealing with it. I guess they really hate to see you disconnect their services. As of today I think it is taken care of! After spending an hour on the phone with both sudden link and the collection agency I am hoping this will be our final dealings with this company! I would highly recommend documenting names and dates and content of everyone whom you deal with at this company. Not sure why this has been such a nightmare but after being a loyal customer for 7 years and always paying bill on time I'm not sure why this situation turned so negative. read more

If I could give them a negative score, I would by -1000. I have lived here my entire life and I have never had more issues with any local company more than Suddenlink. They sadly,are the only company, at this time, that has any kind of decent internet speeds; That being said that is the only good thing I have to say. I constantly have to reset my router because the internet wont want to work. The customer service they claim is so great is the biggest joke on the earth. Every time so far when we move we have requested an actual Suddenlink technician and every time it was a private contractor. The last guy we had look like he crawled out from underneath a rock. I didn't feel comfortable in the house with him she n my husband wasn't there. Then he left and nothing was working. My husband got home and had to call to get someone else back out the next day. Which by the way they won't set an exact time, they give you time windows; then if your not home they leave. So you have to take at least a 1/2 day if not a full day off work to meet them. Just today, I seriously just spent an hour on the phone trying to get a receipt to show an old account is paid in full and was told I would have to go to the office to get it. This was of course right after I was in the office today (on my lunch period that took my entire hour) and was told I could call in and get it once my husband added me to the account that has been canceled for over 7 years! This is what I have been dealing with since I originally called and paid this back in September. Every time I get close to getting the paid in full statement, I get transferred and then it's back to square one and I get told something different! Do not go with this company if you can help it! I will be one of many who will switch to another company the second we have another option, and I will never look back. read more