Zip-a-Dee-Doo-Dah Zip-a-Dee-Ayy... This was the quickest transaction. I've had inside a cell-phone provider store, in a long time! Kudos to Nate and the entire team for their proficiency and willingness to help! To boot, the aesthetic is very pleasing, and the chairs are comfortable! I had a newer iPhone that I needed to replace with my old one and they got it done in a zip! I'm thankful for Verizon! read more

if you like getting ignored and then lied to in the sales pitch, then this is the store for you. as for me, I'll go back to ordering my phones online. read more

I would give you a zero if I could. Worst store and company. They offer any phone in any condition but that's a lie any phone to this store means any iPhone, Google Pixel or Samsung not any phone in their add it doesn't say any phone any condition plus read the fine print. So that doesn't mean any phone any condition it means one of those 3 phone in any condition and they don't give a sh@#$t if you are a 20 year customer and have spent thousands of dollars with them they just look at you are stupid and they will sell it to the next guy. read more

Checked in the store. When one Verizon worker was done with one client, we were supposed to be next. The representative just kept hanging out without engaging. Eventually, a couple of customers came in and the representative rushed to check them in. She finished checking them in and went back to her vegetative state... so we left the store! Deplorable service. read more

I needed faster speed on my phone service so I dropped my provider and went to Verizon. They greeted us at the door we signed in they said 20 min.wait time ok no problem. We then were taken aside and the tech proceeded to convert our phones over to the Verizon system. The tech answered our questions with no hesitation.all of the people that worked there were very knowledgeable about the products they offered. All our goals were accomplished in just a short time. I would encourage anyone that is looking for great service to visit this Verizon location read more

Went in to the store for assistance in moving my service to another provider because coverage happened to be better in the remote area where we live and I was amazed at how many people they had working the day after Christmas and how helpful they all were - even though I was leaving verizon. The other carrier I moved to, I waited 2.5 hours for them to help me, very understaffed and retail store in poor condition compared to this Verizon location. You folks who have this as your primary store don't know how good you have it!! read more

I went to the Verizon store on I-40 on 1-9-21 hoping that I would receive the best Verizon service there. One would expect some helpful service for a purchase in excess of $1000 for an iPhone. Although the one I spoke with was courteous, all I got was assistance in placing an online order and the phone shipped to my house. I was told I would have to set up the phone on my own. The iphone came with no manual and no instructions. I presume I will find online instructions when I get the time to do it. There was a link for set-up in their e-mail. Very dissapointing. read more

Verizon used to have good customer service. A year ago I had the best service from the manager who was a woman. Now they have a bunch of man boys who say they can't help you. What happened to having pride in your job? Terrible, don't go there. Couldn't help with even doing a name change. read more

Very rude and not helpful at all , went to the store asking for help with a phone bought from Version he said it was an apple problem but would not help or give advice I would not recommend this store to anyone, called version and the walked me right through it read more

I only use my cell phone for some texting and to carry for security so their service has been adequate and I have not been to their office in a long time but I do have one complaint. Each month they send me (4) FOUR pages to tell me the amount of my account for that month and to tell me if I want the details then I should go online to VZW.com/mybill. What a waste of paper.....and how ridiculous!! Four pages!! read more

There was a point in time where I would have left a 5 star review for not only this company, but this store in general. I understand that with COVID, times are tough, but Verizon and their staff have drastically gone downhill since BEFORE COVID even hit. Their staff is rude, quick to get short. The online ordering process is a nightmare. 10/10 would not recommend. I'm just going to let at&t buy out my contract. read more

Weird! Management not trained or some of the employees has personal hate to me or to whole Russia in my face... that how they deal! I was cutter from line. But when manager submit me in line waiting and waiting was 20 min. After 50of waiting I start worried. That one who come store after me go to the cashier, but not me. Wasting of your time! I had see a lot of Verizon offices and that's on the top of bad offices and hope it's only one. Also want to be clear and said after all they put me online as next and Norwegian friend help me to figure out me needs in moment! Thank you for your help! read more

I have a very bad experience with the store manager at this location. Corey was not helpful and had no interest in helping out. I had placed a order for an upgrade and had my uncle picking it up. With all the information verified and I follow careful instructions so this would go smooth but he somehow and for whatever reason he was not gonna allow it. After expressing my concern about the situation he hung up one me and I had to get customer service involved and they finally made things happen. read more

I'm so I went to the local store because I didn't understand what was going on with my bill. As far as that goes I will put a review for Verizon in general. However.... For this particular store, absolutely terrible. They could not explain the bills, and as I got frustrated and went outside, the "manager" decided to say under his breath that he didn't want to f//k with this S//t today. As I walked in and found it what was said, my wife and I decided to leave because we felt completely unwanted. Another "gentleman" said as we were leaving. "We don't need to look for that, good!" Got home and found the corporate number my wife asked for was not in service? Strange, yah. Guess they don't want people calling for what they consider customer service. Thank you for making my choice for AT&T easy. Do NOT use Verizon period, and especially avoid this store in Amarillo read more

Friendly employees, super fast service. This was the first time I used a checkout kiosk as I was visiting from another state. I love my new protective iPhone cover, especially the color! read more

When it comes to customer service Verizon is awful they don't care to really fix the issues just suggest other options and avoid the real problems. Recently did an upgrade was told by the store rep that i could do it come find out they didn't inform me that i was still under contract and couldn't do it at that time now 300 dollars later and six more months of having to pay for the other contract that wasn't completed. What happen to being honest and not screwing over the customer it feels like all the care about is getting that extra money and not about whats right. I plan to switch providers due to the lack of loyalty that Verizon gives to its customers. read more