4/2/26. I have been very pleased with my appointments here. The waiting room is nice, big and…read morecomfortable chairs. The staff has always been friendly. I REALLY appreciate the doctor showing me my X-rays and talking to me about what she sees now and showing me plast mammograms and how it may have changed. No long waits with a paper that says...normal, with service like this!

Great care here. Dr Pearson and Liz who did my ultrasound were both very kind and thorough. I would…read morerecommend this place to anyone!

Several years ago, I received the worst birthday present a woman could possibly receive.... A…read morebreast cancer diagnosis! I legitimately had no where to turn for advice as no other woman in my family had had a previous diagnosis. I've always strived to be the one to pave the path for others... but this isn't one I'd ever wanted to tackle. I was petrified upon hearing my diagnosis... invasive ductal carcinoma, among other foreign terminology... radiologist, core needle biopsy, mastectomy, estrogen & progesterone receptor, lumpectomy, tamoxifen.... Among countless others! Upon referral to The Hill Breast Center, several things became simpler to discern and choose the most viable option for myself. The staff that I've been assigned have been very gracious, supportive, helpful, understanding, knowledgeable, and informative medical professionals I've had the pleasure to encounter. From the lobby staff to the scrub techs, to the radiographers and all the way to the surgical team... everyone has been amazingly sincere with their every intention! I cannot say enough about the professionalism and dedication to excellence The Hill Breast Center employees have graced me with! I'm now 4 years cancer free and I owe it all to Baptist Medical Center in conjunction with The Hill Breast Center! May they continue to eradicate not only Breast Cancer but ALL cancer!!! #savinglivesonepatientatatime

Excellent care/experience this afternoon deserves all 5 of these shiny pretty in pink stars…read more The staff is always pleasant and helpful. They always answer all my questions in "Layman's Terms". Check in and preregistration process with Cynthia was quick and easy. She was very knowledgeable reviewing my insurance on file. 3D mammography in the Women's Imaging Dept done by Marcia. I appreciated her high level of care and attention to detail was outstanding! She was very thorough and you can tell she takes great pride in her career. She not only explained the entire process of what my visit was going to entail, but also showed empathy, knowledge and passion for the imaging industry. I am always impressed with her top notch service and compassion! I also appreciated that the radiologist reviewed my images while I was waiting and was given my results right away.... Win-Win!! ACR BI-RADS Category 1: Negative/No suspicious findings. The health care team always does a fabulous job following CDC guidelines. There are sanitation stations and the waiting area is immaculately clean. Do yourself a favor and go to Baptist Health Imaging for your annual mammography, ultrasound needs and spread the word to the ladies in your life that #mammograms save lives!

I see Dr. Shearer and I can honestly say my health care has NEVER been this thorough. When you…read morecall, you get a real live human. They do blood work and all tests either here or at the hospital. top notch health care if you want answers. I had a few issues my old Dr just marked off as getting with age or nothing to worry about. While it was nothing to worry about, they actually got a diagnosis as to what it was and now I can take steps to avoid it getting any worse. Love the Dr's, love the staff and love this facility.

I am a cardiac patient, and my prior PA left. Having trouble getting another appointment, and they…read moresay we will call you when avaialable. They continiously do this for patients, and sometimes cannot get an appointment. Do yourself a favor, and find another hospital/physician group.

Professionals in every way! I called to make my appointment…read moreand they had an appointment the same day I called, which is wonderful. The location was really easy to get to with minimal time off of the highway. The facility is super clean and modern with comfortable chairs to relax in during your wait. Check-in was a breeze and I was called back shortly after that. In the exam room, I felt well cared for They did a thorough job getting enough images for the radiologist to assess my concerns. I would recommend this location to anyone in the northern St. Augustine area due to its ease of access. If you need imaging, this place is a win.

Drove 2.5 hours from Savannah for two MRI appointments that were booked at a location that does not…read morehave the equipment I specifically required. Repeated misinformation from call center scheduling staff, confirmed appointments ignored, with no resolution except another booking on a different date for another 2.5 hour drive each way. The imaging technician at this location was professional and courteous -- this review is about everything else. After a 30-minute call full of contradictory information from call center employees, I was booked for two upright MRI appointments at the Gate Parkway location and drove 2.5 hours from Savannah, GA to attend them. On arrival, I learned the Gate Parkway location does not have an upright MRI -- the specific equipment I had explicitly requested and been confirmed for. The resolution was to rebook me for a later date, meaning two round trips of 100+ miles each way for a single appointment. The scheduling failures, in sequence: Doctors in Savannah, GA, sent scripts for two MRI examinations -- one of the cervical spine and one of the right shoulder. When I called to book, the representatives could not locate the scripts, then found one, then claimed they found two but that both were duplicates until the realized the scripts were distinct. This consumed the first portion of a 30-minute call. I made one requirement explicit throughout: both MRIs had to be in an upright machine, as pain prevents me from lying motionless in a horizontal unit. I was first told neither the Gate Parkway nor the Mandarin locations had an upright MRI. When I said I would cancel, I was then told Gate Parkway did have a UPRIGHT MRI. I was then told back-to-back same-day appointments were impossible -- only to be told they were possible, and they were booked. At this point of my exchange with the call center employees, we have four contradictory answers regarding equipment availability and four more regarding scheduling. You may wonder, why didn't I call locations directly and avoid the call center fiasco. I did. My calls were rerouted to the call center. Following the booking, I completed all required pre-appointment steps: uploaded my ID and insurance cards, filled out the intake forms, and confirmed both appointments. Despite this, I received daily text messages prompting me to book and confirm appointments I had already made and to upload documents that were already uploaded. A technician came to retrieve me twenty minutes after my appointment time. When I mentioned I had driven 2.5 hours from Savannah specifically for an upright MRI, the technician -- relatively new and unable to speak to the matter authoritatively -- confirmed the Gate Parkway location does not have an upright machine. Staff at the front desk were apologetic but unable to resolve the situation. An attempt was made to redirect me to the Mandarin location that same day; it was closed. The outcome: a wasted trip and a rebooked appointment, requiring a second 100+ mile drive in pain at a future date. Management must be aware of this call center problem. It's their business, and culpability is with management. June 2026

I absolutely DO NOT recommend Insite Radiology. Scheduling an appointment seems pointless because…read moreyou won't be taken back anywhere near your set time -- you'll be seen whenever they decide to call you. Definitely don't plan this during your lunch break unless you're prepared to be gone much longer than expected. If your doctor refers you there, I would strongly encourage you to ask for another option. There are other imaging centers that respect appointment times and their patients' schedules. This was an extremely frustrating experience and a clear disregard for people's time.

Immaculate facility with high quality level machines and top notch, incredible staff! I've gone…read morehere for the last three years for my MRI scans and will not ever go to another facility. The front staff and techs all have taken care of me like no other. Kayla, Emily (both Emily's), and Lisa are all so friendly, warm, understanding and always puts the patients first. The facility is always super clean, modern, and upon walking in, I feel at ease. I always get super anxious doing my MRIs and everyone here makes you feel so comfortable and always attend to all of your needs. I feel super happy every time I leave the facility. My appointments are always on time. If you miss your appointment or late, they try their best to work with you and your schedule. Sometimes, there might be a wait (mostly my fault for being tardy lol) but it doesn't bother me at all. I understand as I've been to many appointments to treat my tumefactive multiple sclerosis, that sometimes especially in medical settings, the doctor, tech, nurse, etc. can run behind due to treating another patient, other issues, etc. And that's okay, it happens and you roll with it. At the end of the day, you want a facility that genuinely cares about you and here, they do. Speaking for myself but I've never had a problem with them answering the phones or receiving my reports. They've always came in pretty quick and all I need to do is send them an email to request them or pick up a CD. I plan to come here for as along as they have me! Thank you Insite Radiology for always taking good care of me! YALL ARE THE BEST!!!!

I would like to thank the Practice of Dr. Rajul Parikh, the Nurses and the members of his Staff for…read morethe genuine care and Professional courtesy they provided to my Mother and myself at her appointment on October 30, 2024. Dr. Parikh and the exceptional members of his Team of Professionals go above and beyond in the care and services they provide. Dr. Parikh and His Team take the time to listen to your problems and concerns and will explain in words that you can understand how they plan to move forward with addressing your healthcare needs. BIG Thanks to you, Dr. Parikh and your Phenomenal Team!! Donna M. Davis, Caregiver

Dr. Parikh is a skilled and empathetic physician. He has been my neurologist for the past seven…read moreyears after my severe stroke. He cares and understands. I can't ask for more.

The customer service here is OUTSTANDING! Linda helped me navigate a very complicated scenario on…read moreSunday night. I feel so relieved, understood, and cared for. You don't find that often in a medical billing case. Ten stars!!

I recently spoke with Linda regarding some billing issues. Her knowledge of the billing was…read morelimitless and she patiently explains in details the background information and each step I needed to take. Kind and knowledgeable. She's a gift hard to find with these type of healthcare phone calls!

I called in advance to make sure the radiology department was not busy as we had to get an x-ray…read morebefore another appointment. They said they were not and could get us in and out in no more than 30 minutes. We arrived within 15 minutes and they still weren't busy, but I should have taken it as a clue when one of the patients waiting told them she couldn't wait any longer and politely left. We waited for about a half hour and found the hold up was the order didn't say what part of the arm they wanted x-ray done on. Well, her whole freaking arm hurts so they wrote the order for her arm...so do the dang arm. This is also known as easily figured out if you communicate with your patient. We ended up leaving and will drive further to go someplace with customer service and a sense of respect for patients' time. At the end of the day, UF Health is nothing more than Shands and you know the old saying, "You can put lipstick on a pig..." Update: My mom received an order for an MRI. Her doctor said it made sense to have the same facility that did the x-ray, to do the MRI so they could compare. Beautiful new facility, but that's where the good things end. This is just a dressed up Shand's with all the problems and issues that plagued Shand's and earned the reason that I avoided Shand's like the plague. They are completely disorganized, know nothing about compassionate patient care and just riddled with red tape. They also do a horrible job communicating. My poor mom was in horrible pain and the radiologists were the ones determining which parts of the doctor's order they felt they needed to do. I get questioning, but what I don't get is being so brazen that you are operating outside your level of training and overriding someone of higher authority all while the patient is suffering. As a comparison, I called Beaches Open MRI and they got her orders and lab work from the doctor, authorization from the insurance and scheduled the MRI AS ORDERED all on the same day with 1 phone call from me. UF Health was about a dozen phone calls over the period of a week and my mom still was scheduled for the MRI the physician ordered. I also found out that they would have required 2 separate visits on 2 separate days so they could bill her insurance twice. All I can say is we are disappointed they have wasted space by building this facility on the north side.

From the owner: The UF Health North medical office complex in North Jacksonville houses multiple services and…read morephysicians in a state-of-the-art 210,000-square-foot, six-story building. The first two floors of the medical office complex include an emergency department, imaging services, women's health services, operating room suites and interventional rooms. The top four floors house a midwife-led birth center, University of Florida faculty practices and community physicians.

Prompt, courteous, and very helpful!! Provided as much information as possible, which is…read moreappreciated.

Everyone was very professional. I was in and out in less than 20 minutes. The technician was…read moreespecially helpful getting me on and off the table for the Ct.

the front desk staff were very friendly and courteous during my visit, the techs in the back were…read moreas well, very patient and understanding and i overall enjoyed my visit, i'm claustrophobic and they were reassuring and the procedure was fairly quick.

Pretty fast location. The waiting area was almost full when we arrived. They still cleared everyone…read moreout at approximately the time for my appointment. They did not have any changing areas. That is their only flaw.