I've not had a reason to visit Baptist Beaches for a personal reason. I've been there to visit a…read morefriend and to take a family member there for their own injuries. While visiting my friend 5-ish years ago things didn't sit quite right with me. She was in the hospital for nearly a month with an excruciatingly painful kidney infection that just wouldn't heal quickly nor easily. To me, that seemed odd... but I'm not a doctor. She didn't seem to be getting what she needed to heal properly. Upon being discharged she sought other doctors for prolonged care. About two years ago, my mom fell and dislocated her shoulder. I took her to the emergency room at Baptist Beaches. Knowing she was in pain, she wasn't actually seen for any type of care (just checked in and places in a room for several hours before even meeting the ER doctor. While waiting she wasn't given anything for her pain, either.... Not even some ice to place on the shoulder. Once the doctor came him he was VERY short with her and spoke rather rudely, almost as if to childishly mock her because she, too, was being short and raising her voice. However, she was the one in pain! He even threatened to 'walk out of the room and not come back' after she told him that she didn't want morphine. She related it to another family member's death and it was an unpleasant trigger for her. He behaved quite immaturely as I waited for him to stomp his feet as he left the room. I literally had to be a referee for the two of them. To this day, my mom STILL cannot lift her arm much higher than where her elbow is. However, that is in part because she didn't go to physical therapy after her injury. A couple of months ago, I again had to take my mother to the ER immediately following a visit with her general practitioner. It was discovered that she had a blood lot in her leg. To this day, we don't know how big it is, if it's dissipated, where she's bleeding from, or exactly how serious it was. We DO know that this visit was much more palatable for her 5 day stay. The nurses were more polite and orderly in their interactions with her. They seemed to be knowledgeable and very thorough with their responsibilities and communications. In both cases, I'm grateful to have had an emergency room so close to her home!

A Shocking Lack of Respect for a Cardiology Patient with Baptish Medical Center Beaches…read more I had an appointment scheduled with my cardiologist, Dr. Cox, at Baptist Beaches Cardiology Center in Jacksonville Beach for 8:15 a.m. on September 17, 2026. I arrived approximately 10 minutes early, only to be told that I was not on the schedule. I made this appointment last February, more than seven months ago. At some point, Dr. Cox's schedule changed, and my appointment was canceled. However, no one bothered to make certain I knew about the cancellation or arrange another timely appointment. I drove to the office expecting to receive an important cardiology checkup and review the results of my CT scan. Instead, I was casually informed that I had no appointment. Then came the truly unbelievable part. I was told that Dr. Cox's next available appointment would not be until sometime in April 2027. That would mean waiting approximately 14 months from the time I originally scheduled this appointment just to see my own cardiologist. When I expressed how unacceptable that was, the response was that they are very busy this time of year. Apparently, "this time of year" now lasts until next April. The only alternative they offered was an appointment with a physician assistant approximately seven weeks from now to review my CT scan. Therefore, after already waiting more than seven months for today's appointment, I must now wait another seven weeks to discuss the results with a PA because my actual cardiologist cannot see me until next spring. This is cardiology, not a routine haircut or restaurant reservation. Patients are dealing with heart conditions, medical tests, serious concerns, and genuine anxiety. Canceling a long-scheduled appointment without ensuring the patient is properly notified is irresponsible. Making that patient wait another seven weeks to review a CT scan, while offering no appointment with the cardiologist until April, demonstrates a stunning lack of respect and concern. Baptist Beaches Cardiology Center appears to have forgotten that patients are human beings, not numbers to be moved around on a schedule. If a physician's schedule changes, the responsibility belongs to the practice to contact affected patients promptly and provide reasonable alternatives. It should never be the patient's responsibility to arrive for an appointment and discover at the front desk that it disappeared. I find the way I was treated disrespectful, dismissive, and completely unacceptable. Being "busy" is not an excuse for poor communication, inadequate scheduling, or leaving a cardiology patient waiting months to review important test results. Baptist Health should be embarrassed by this level of patient service. Patients deserve communication, accountability, timely care, and basic respect. I received none of those things today.

This is my hospital of choice. They're also kind and give excellent service. Dr. Travis Smith was…read moreawesome and CE. His nurse was awesome as well. They diagnosed my problem gave me medication to make it better and I was only there for an hour 03/12/2026

Came in for treatment and the doctor fixed half the issue without seeing the other part. I just…read morenoticed he didn't do the whole treatment, and now I have to go back again after 2 weeks and they want to charge me again!!! It's the doctors fault.

I have been a patient here for several years and have always been treated in an excellent manner…read more My doctor and his staff, and the office staff in general, are caring, very knowledgeable, and always seem to go above and beyond for me. So glad I found them!

If I could give 0 I would I'm so annoyed and havent even made it into the office the phone staff is…read morea joke I had her on mute and she thought she was on hold and was talking crap the entire time and she didnt even say her name or anything. Little to her knowledge I work in medical for United healthcare as well so I know quite well how the insurance works and she was giving me false information because it was close to closing time and I'm thinking she didn't want to schedule the appointment. It's disappointing you lost a patient because of your scheduling team hating their job...

Why am I just now thinking about send my feedback to the office?!?!? I havent been there in quite…read morea few years. BUT let me tell you that thi entire staff has the utmost respect for anyone that walks in their door. I spent my entire life as a Navy Brat getting military treatment...with that being said, Dr. Loper placed my.FIRST of about 4 sets of tubes at rhe age of 28!! I have always told all of my Dr.s that I just couldnt hear fully. No one ever found a rhyme or reason why...UNTIL I met Dr. Loper. He did all of the same tests that EVERYONE did. My hearing was FINE, but it wasnt!!! He did a final exam and wanted to "vacuum my ears" and THERE IT WAS. Years of Pastey buildup thwt he pulled out. For the first time in my life I COULD HEAR COMPLETELY. This office takes the time to "listen" (pardon the pun) to what I am saying. Love them and would suggest to anyone to give them a trial.

My husband developed a severe nosebleed while at his oncologist's office and they called Dr. Loper…read morewho agreed to see him that day. We arrived at their office and found out we needed a referral from our PCP. The office staff spent at least 30 minutes on the phone back and forth getting what we needed so that he could be seen that day without us having to pay out of pocket. Once that was settled Dr. Loper was very professional and quick with his treatment. Unfortunately he's had to go back, but again, the doctor was very professional and kind during his treatment.

I wouldn't usually review a medical office, but my experience today was so great I just had to! I…read moremet with Dr. Patel last week and he seemed confident and informed. He promptly scheduled me for an infusion this week and that's what I had today. There is plenty of parking, a large lobby, and even a vending machine for snacks if your infusion takes a while like mine did! Let me preface I have a horrible fear of needles, so this kind of place is a nightmare for me. When I told the nurses and the people who draw blood, they were so quick to make me as comfortable as possible. Kris, the nurse manager, was able to find a vein in my baby sized veins. She was so patient, kind, and compassionate. I get anxiety about being a burden since I can be difficult, but she didn't make me feel that way for a second. Another honorable mention is the nurse I had, Jasmine, who was so attentive and supportive. She explained things very thoroughly and made me feel confident in the treatment I was getting. I couldn't have asked for a better nurse. Overall, if you come here, be assured you'll have some great care with professionals who lead with compassion and patience. No one wants to go to a cancer center, but the nurses and doctors change that once you meet them.

DO NOT USE Dr. Vance. He told my husband his cancer had spread to the right side of his throat on…read morethe second appointment and hadn't even done a biopsy so he was totally lying. He did not come prepared to the appointment. He sat there and started reading through stuff and typing on his computer. What a total waste of our time and a farce of a doctor. He's out for the money!!!! Because of his disgusting lying we will never go to this facility or recommend it to anyone!!!! We went to MD Anderson.

Had a panic attack, Jacqueline and Lily and Fran took very good care of me they gave me medicine to…read morefeel better I was there for an hour and a half I feel so much better they did a great job! Thanks you guys!

I came to this ER because i was convinced of having an ectopic pregnancy, while waiting almost 2…read morehours later physician Jack Keehn deemed it medically unnecessary