I have been a patient here for 23 yrs and recently they have made changes that are not patient…read morefriendly, its now an automated answering system, If you need to ask a important question you have to leave a VM, but rarely get a call back. Today we needed to see a particular optician in order to pick up new lenses But he was not in, no one called us back, so we showed up and were told He was off today

I am only giving this a 2 because the Doctors and a FEW of the staff is good. HOWEVER on the…read moreglasses side of the office, the 2 that work there male and female are BOTH arrogant and do NOT listen to the customer WHO is buying the glasses. The FEMALE when I asked her a few questions threw in my face I have been here 25 years I KNOW. The male when we were having to order the glasses for a SECOND time had made up his mind what I needed when he NEVER meet me before and my daughter was trying to explain what we do for a living. It was like she was NOT there to him. The first time we order the glasses they came within a week but I was NEVER asked by miss 25 years to test them out to see if I could see or not and I had several other appointments to go to, After a couple of days TRYING them that is when I saw that a WALMART $20 pair was 100 times better than these, I called and left a message and after 2 hrs no one called me, So I called back and the lady in the glass section answered that is when she pulled the 25 yrs crap.I was neverl explained to that LINE bifocal lense would not go to the edge, I have had them BEFORE and they DID. But here ARROGANCE was really shining through. I complained and all I got was to reschedule the appointment. I asked to speak to the office manager right after the older eye doctor checked the lens prescription was a little off. When we told the office manager she told us they have had to talk to them before, evidently they have NO FEAR on how they treat the patient. When we talked to the male with the NEW lens order he did NOT really want to listen to us. This was right before Christmas, When we have NOT gotten the blasses well into the NEW YEAR I called and i was told another 7 to 14 days so what took about a week before was now going to take a MONTH. No explanation NO apology. So I had to go another month without seeing!!! I called the office manager again to find out was up and THEN I got the truth, the people that made them SCREWED them up for a second time and had to remake them AGAIN. The folks in the glass side new this and NO CALL NO APOLOGY. When I FINALLY got the glasses today the EYE DOCTOR receptionist waited on me. and the ones in the glass side there was both the male and female with ONLY one customer, I guess I was NOT important enough to bring to me, CHECK the fit, CHECK the lens and MAYBE an apology for it taking so long. If you need a good EYE Doctor they are GOOD, if they order glasses or contacts for YOU, AVOID this side of the office. You will not only be TREATED better but same some money and if they screw up you might get a little something for incovenience . My total cost before issurance for ONE pair of lineless biofocals was $928 and my cost was $502.40. If I had went to Visionworks I could have gotten TWO pairs for a little more AND i would have gottent hem WITHIN a week.

This has been the chosen spot for my son's glasses, I will say for at least the last 8 years (is it…read morepossible it could be 10???). My son likes a specific type of look and frame and Oscar Oglethorpe is always able to accommodate. I remember the days when all frames were $150 (that's how long we've been customers). Just like everything else, there has been an increase in prices, but the customer service, quality, and materials have never been lacking (at least not for us). If you are one who prefers glasses and want to wear spectacles that are a conversation piece or you just simply want to stand out--Pop in to Oscar Oglethorpe--in there, you are sure to find something to fit the bill.

A very special thank you for taking such good care of my mother today. We have tried many places to…read morefind a pair of glasses that will fit her small face and narrow nose bridge. We went in with low expectations because we have been striking out lately. Within 15 min we found a great looking pair of glasses that were stylish and comfortable. The lead time is quite long, but I'm hoping they get her new glasses back to her within a couple weeks. Since she had custom clip on sunglasses added they mentioned it could take 4 weeks! I hope they are wrong. I will keep you posted! Everyone is so friendly and helpful. The downtown vibe is nice as well. Great store! It is located next to Crafted. It's a little difficult to find because the signage isn't great so really pay close attention and look for the silhouette of glasses on the door.

Dr Yoakum is thoroug, patient and knowledgeable with a wide range of technology and experience and…read morethe Christian world view. His personal touch is a welcome addition in comparison to most in his trade.

I have been going to this eye center since moving here over 29 years ago. It used to be I could…read moreget an appointment within a few weeks now it's a few months. And I finally got in and ordered new glasses with new frames. Two weeks later I called and ended up speaking with just a network receptionist not the local location. I was wanting to know when my new glasses would be in. She indicated she would contact the local office since they were not picking up and have them call me. No call ever happened. So now four weeks from when I ordered I stopped by the office and my glasses still are not ready. This is ridiculous. So who knows when my paid for in full glasses will finally arrive.

High marks for Dr. Jicha - very detailed exam and then suggested that while I could use/wear…read moreglasses, my eyesight likely was not yet poor enough and I'd be frustrated by different environments and challenges they'd provide - the opposite of high pressure techniques. A refreshing change in an often difficult industry. Low marks for staff and communication. About 6-8 months ago, called about possible abrasion. Answering service said they'd pass along message. Call back was several days later. More recently, I had a suspected eye injury. Called and got message that they had a high volume of calls, try website or leave message. I shared message of possible injury-needed to be seen or referred. THIRTY HOURS LATER, I got a call back that they were still very busy and could give me some numbers for their other practices so I could call and see if they might be able to work me in. By that time, I had been to a Primary care doctor and referred to an opthamologist who had started necessary treatments and prescribed meds to address the pain. So, if you only need an exam and some glasses, this might be the place. If you happen to consider them your eye doctors and have an emergency, might want to have a backup plan.

5stars for Dr Jicha and the thoroughness of his exam…read more Lower rating is due to the "vertical integration" with the frames store. High prices on frames and not many choices. The way the clinic is integrated with the glasses store it seems almost forcing the patient to purchase frames/lenses from here. The two businesses should be separate.

Two days ago I had a stye on my eyelid. Doctor Parker treated me with skills. I feel confident she…read morehas a such great personality and all the staff are kind and respectful. Andrea M

Everything from start to finish was exceptional...cataract surgery on both eyes! Dr. Steven Glenn…read moreand his associates are superb!! Don't hesitate.

Just had my eye exam - team was super kind and had me in and out. They have rebates on contacts and…read moreglasses that i didnt know my insurnace covered - left with a year supply contacts and a new pair of glasses reasonably covered. Will be back!

Second time we've had to go there and they can't seem to get their shiz together, both times. It's…read morealways something. I had another office make the last appointment for us and they said "they can't" Pathetic!

Be prepared to overpay. The prices are far beyond what you'll find elsewhere for comparable…read moreproducts. I've included a photo of my receipt so the breakdown speaks for itself. What really stands out is the lack of any return option. There's no stated refund or satisfaction guarantee, which is surprising given how competitive the eyewear industry is today. With so many retailers offering better pricing and customer protections, I would strongly recommend exploring other options before spending your money here.

New Garden Eye Care and Eyewear refuses to give me a copy of my PD Dist. Their excuse is because…read moreit is AI generated. That's a new one. Doctor relies on AI for his exams. I will reach out to the FTC. This is the first time this has ever happen to me. They are greedy. They want people to pay for their overprice glasses and fake services.

Very knowledgeable and professional. His many years of experience paired with the quality care for…read morehis patients is very rare and valuable. I highly recommend!

I've only ever had my eyes examined by him. He tells it exactly like it is. You're not rushed at…read moreall like most places. Exams also aren't too expensive (he doesn't accept insurance but will give you a form to send to your insurance for reimbursement) His receptionist/assistant is also so sweet. I wouldn't go anywhere else.

Always had great care. Dr Patel is a gem. Excellent, fast professional attention. Kathy in the…read moreoptical department is first rate. Has been most helpful with any glasses issues, including advocating to my insurance company.