I have been a patient here for 23 yrs and recently they have made changes that are not patient…read morefriendly, its now an automated answering system, If you need to ask a important question you have to leave a VM, but rarely get a call back. Today we needed to see a particular optician in order to pick up new lenses But he was not in, no one called us back, so we showed up and were told He was off today

I am only giving this a 2 because the Doctors and a FEW of the staff is good. HOWEVER on the…read moreglasses side of the office, the 2 that work there male and female are BOTH arrogant and do NOT listen to the customer WHO is buying the glasses. The FEMALE when I asked her a few questions threw in my face I have been here 25 years I KNOW. The male when we were having to order the glasses for a SECOND time had made up his mind what I needed when he NEVER meet me before and my daughter was trying to explain what we do for a living. It was like she was NOT there to him. The first time we order the glasses they came within a week but I was NEVER asked by miss 25 years to test them out to see if I could see or not and I had several other appointments to go to, After a couple of days TRYING them that is when I saw that a WALMART $20 pair was 100 times better than these, I called and left a message and after 2 hrs no one called me, So I called back and the lady in the glass section answered that is when she pulled the 25 yrs crap.I was neverl explained to that LINE bifocal lense would not go to the edge, I have had them BEFORE and they DID. But here ARROGANCE was really shining through. I complained and all I got was to reschedule the appointment. I asked to speak to the office manager right after the older eye doctor checked the lens prescription was a little off. When we told the office manager she told us they have had to talk to them before, evidently they have NO FEAR on how they treat the patient. When we talked to the male with the NEW lens order he did NOT really want to listen to us. This was right before Christmas, When we have NOT gotten the blasses well into the NEW YEAR I called and i was told another 7 to 14 days so what took about a week before was now going to take a MONTH. No explanation NO apology. So I had to go another month without seeing!!! I called the office manager again to find out was up and THEN I got the truth, the people that made them SCREWED them up for a second time and had to remake them AGAIN. The folks in the glass side new this and NO CALL NO APOLOGY. When I FINALLY got the glasses today the EYE DOCTOR receptionist waited on me. and the ones in the glass side there was both the male and female with ONLY one customer, I guess I was NOT important enough to bring to me, CHECK the fit, CHECK the lens and MAYBE an apology for it taking so long. If you need a good EYE Doctor they are GOOD, if they order glasses or contacts for YOU, AVOID this side of the office. You will not only be TREATED better but same some money and if they screw up you might get a little something for incovenience . My total cost before issurance for ONE pair of lineless biofocals was $928 and my cost was $502.40. If I had went to Visionworks I could have gotten TWO pairs for a little more AND i would have gottent hem WITHIN a week.

This has been the chosen spot for my son's glasses, I will say for at least the last 8 years (is it…read morepossible it could be 10???). My son likes a specific type of look and frame and Oscar Oglethorpe is always able to accommodate. I remember the days when all frames were $150 (that's how long we've been customers). Just like everything else, there has been an increase in prices, but the customer service, quality, and materials have never been lacking (at least not for us). If you are one who prefers glasses and want to wear spectacles that are a conversation piece or you just simply want to stand out--Pop in to Oscar Oglethorpe--in there, you are sure to find something to fit the bill.

As someone who has been a glasses wearer for all my life I think this is probably the best…read moreeyewear/optician I have ever been to.

Dr Yoakum is thoroug, patient and knowledgeable with a wide range of technology and experience and…read morethe Christian world view. His personal touch is a welcome addition in comparison to most in his trade.

I have been going to this eye center since moving here over 29 years ago. It used to be I could…read moreget an appointment within a few weeks now it's a few months. And I finally got in and ordered new glasses with new frames. Two weeks later I called and ended up speaking with just a network receptionist not the local location. I was wanting to know when my new glasses would be in. She indicated she would contact the local office since they were not picking up and have them call me. No call ever happened. So now four weeks from when I ordered I stopped by the office and my glasses still are not ready. This is ridiculous. So who knows when my paid for in full glasses will finally arrive.

High marks for Dr. Jicha - very detailed exam and then suggested that while I could use/wear…read moreglasses, my eyesight likely was not yet poor enough and I'd be frustrated by different environments and challenges they'd provide - the opposite of high pressure techniques. A refreshing change in an often difficult industry. Low marks for staff and communication. About 6-8 months ago, called about possible abrasion. Answering service said they'd pass along message. Call back was several days later. More recently, I had a suspected eye injury. Called and got message that they had a high volume of calls, try website or leave message. I shared message of possible injury-needed to be seen or referred. THIRTY HOURS LATER, I got a call back that they were still very busy and could give me some numbers for their other practices so I could call and see if they might be able to work me in. By that time, I had been to a Primary care doctor and referred to an opthamologist who had started necessary treatments and prescribed meds to address the pain. So, if you only need an exam and some glasses, this might be the place. If you happen to consider them your eye doctors and have an emergency, might want to have a backup plan.

5stars for Dr Jicha and the thoroughness of his exam…read more Lower rating is due to the "vertical integration" with the frames store. High prices on frames and not many choices. The way the clinic is integrated with the glasses store it seems almost forcing the patient to purchase frames/lenses from here. The two businesses should be separate.

I am not typically one to leave negative reviews, but I feel compelled to share my experience so…read moreothers can make an informed decision. One issue I encountered was that Digby does not accept many common vision insurance plans. Unfortunately, I did not learn this until after my exam, when I was presented with a bill that I had to pay out of pocket. Because my insurance was not accepted, I took my prescription to LensCrafters to have progressive lenses made. After receiving the glasses, I experienced significant vision issues and initially believed the lenses may have been manufactured incorrectly. However, LensCrafters strongly maintained that the lenses were made according to the prescription provided and suggested that the prescription itself might be the source of the problem. When I contacted Digby's office, I explained the situation and asked whether they would review the prescription and verify the glasses. I was told that if I wanted the matter investigated further, I would need to schedule and pay for another eye exam. I was disappointed that the possibility of an inaccurate prescription was not more seriously considered and that there was no willingness to evaluate the issue without charging for an additional exam. Between the unexpected out-of-pocket expense, the insurance limitations, and the difficulty resolving the prescription concerns, my overall experience was frustrating. In hindsight, I wish I had done more research before scheduling my appointment. I would encourage prospective patients to verify insurance coverage in advance and understand the office's policies regarding follow-up concerns before committing to care.

Two days ago I had a stye on my eyelid. Doctor Parker treated me with skills. I feel confident she…read morehas a such great personality and all the staff are kind and respectful. Andrea M

Friendly staff that don't try to hurry you off the phone. I like that their new patient forms were…read moreavailable on the website, so you could fill them out in advance and spend less time in the waiting room. They have the new retinal camera that you can pay extra for, as part of your routine eye exam. The use of the camera eliminates the need for your eyes to be dilated with the eye drops. Dr. Adkins was very personable and made me feel important. When I called with a troublesome symptom, the staff listened to my problem and even went to check with the Doctor to see if he wanted me to come in soon for the problem or wait until my next scheduled exam. They have a decent selection of contact lenses and glasses, but their prices are not the best. I ended up ordering my contacts from Sam's club. They accept most insurances and some discount plans, and also allow you to pay using your Flex spending debit card. They are open until 6 weekdays but the last appointment is at 4:30. Appointments are preferred but they try to accommodate walk-ins as well.

Just had my eye exam - team was super kind and had me in and out. They have rebates on contacts and…read moreglasses that i didnt know my insurnace covered - left with a year supply contacts and a new pair of glasses reasonably covered. Will be back!

Be prepared to overpay. The prices are far beyond what you'll find elsewhere for comparable…read moreproducts. I've included a photo of my receipt so the breakdown speaks for itself. What really stands out is the lack of any return option. There's no stated refund or satisfaction guarantee, which is surprising given how competitive the eyewear industry is today. With so many retailers offering better pricing and customer protections, I would strongly recommend exploring other options before spending your money here.

New Garden Eye Care and Eyewear refuses to give me a copy of my PD Dist. Their excuse is because…read moreit is AI generated. That's a new one. Doctor relies on AI for his exams. I will reach out to the FTC. This is the first time this has ever happen to me. They are greedy. They want people to pay for their overprice glasses and fake services.

Very knowledgeable and professional. His many years of experience paired with the quality care for…read morehis patients is very rare and valuable. I highly recommend!

I've only ever had my eyes examined by him. He tells it exactly like it is. You're not rushed at…read moreall like most places. Exams also aren't too expensive (he doesn't accept insurance but will give you a form to send to your insurance for reimbursement) His receptionist/assistant is also so sweet. I wouldn't go anywhere else.

Always had great care. Dr Patel is a gem. Excellent, fast professional attention. Kathy in the…read moreoptical department is first rate. Has been most helpful with any glasses issues, including advocating to my insurance company.