Dr. Parker is a physician who really cares about her patients…read more She is patient, understanding and I'm grateful for her care. Also, Kathy Southerland, the Optical Manager is great! She is very helpful in choosing frames and the best lens for a great look and fit. I highly recommend them. Bill R.

I am not typically one to leave negative reviews, but I feel compelled to share my experience so…read moreothers can make an informed decision. One issue I encountered was that Digby does not accept many common vision insurance plans. Unfortunately, I did not learn this until after my exam, when I was presented with a bill that I had to pay out of pocket. Because my insurance was not accepted, I took my prescription to LensCrafters to have progressive lenses made. After receiving the glasses, I experienced significant vision issues and initially believed the lenses may have been manufactured incorrectly. However, LensCrafters strongly maintained that the lenses were made according to the prescription provided and suggested that the prescription itself might be the source of the problem. When I contacted Digby's office, I explained the situation and asked whether they would review the prescription and verify the glasses. I was told that if I wanted the matter investigated further, I would need to schedule and pay for another eye exam. I was disappointed that the possibility of an inaccurate prescription was not more seriously considered and that there was no willingness to evaluate the issue without charging for an additional exam. Between the unexpected out-of-pocket expense, the insurance limitations, and the difficulty resolving the prescription concerns, my overall experience was frustrating. In hindsight, I wish I had done more research before scheduling my appointment. I would encourage prospective patients to verify insurance coverage in advance and understand the office's policies regarding follow-up concerns before committing to care.

This is the best eye care center I have ever visited. Small location, kind of hidden on…read moreBattleground Ave. I went in for my appointment, filled out forms for my first visit, and waited less than ten minutes. I was taken in the back by a member of the staff and went through the typical pre-exam routine. The girl who assisted me was extremely nice and friendly. She took me to the main exam room and I waited less than five minutes for the doctor. Dr. Frye was my doctor that day. Not only was she extremely knowledgeable, but she was also super friendly and helpful. She thoroughly answered all of my questions and never once did I feel rushed. She seemed genuinely concerned about my issues, and took her time in explaining things to me and offering solutions. She gave me samples of eye drops, contact solution, and both my existing contacts and a different brand I was considering. I was in and out in hour. A yearly visit at my previous eye doctor was an all-morning or all-afternoon affair. And despite this, I never felt rushed! I appreciate the time the doctors and staff took with me and I will definitely be back.

I am very unhappy with the service afforded me because of closure due to covid 19. I had paid for a…read morefull year of contact eye care and because neither pairs offered me were correct, I stopped going. So I was going to try them again thinking because of their closure during covid they would afford me with at least one more chance to a different pair of lenses since I paid $185 for a year of service Well to my surprise they are not willing to work with me. They will charge another $185 ( or more) to do contact lenses trial and exam. I was told by another eye care company that I wasn't a fit for contacts, but this doc at Battleground assured me I was. I tried 2 different pairs when I first got started and they didn't work. I kinda gave up but also had other concerns( back surgery) that were more pressing. I think the doctor made a bad choice saying I was able to use contact lenses and now I dont know what to think since they never gave me the full year that I paid for. Very disappointed.

The Summit Eye Care staff work like a well-oiled machine to get through their busy day, and by the…read moreamount of patients that they have, it is an obviously popular practice. They offer a variety of specialized services and procedures, too. The ambiance is very calm and quiet, kept clean, and it is decorated nicely. I absolutely ADORE my Optometrist, Dr. Keith Biggs. He is patient, professional, and precise. He has been my doctor since 2019 and I can't ever see switching to anyone else. If you're in the Piedmont Triad and looking for GREAT eye care, Summit Eye Care is the place to checkout. I wholeheartedly endorse them, and Dr. Biggs.

We have had other frustrating experiences with Summit Eye Care, including hour long waits past our…read morescheduled appointment, while those experiences were frustrating, what happened this time has been the most disappointing yet. My mother's eye appointment was scheduled approximately ONE year in advance for 10:15 a.m. The day before the appointment, we received a call stating that it needed to be rescheduled because the doctor had a "full" day and the appointment would take 60-90 minutes, but he needed to leave for lunch at 11:00 a.m. How is an appointment booked a year in advance without accounting for the amount of time needed to complete it? A full schedule and a planned lunch break are not unexpected circumstances. This should have been addressed when the appointment was scheduled, not the day before. This is not just a matter of inconvenience. My mother needs appropriate medical eye care. We live approximately 45 minutes away, so I carefully coordinate multiple appointments on the same day to minimize travel and avoid having to take additional days off work. We already had other appointments scheduled, including one for my son that afternoon. The alternative times offered did not work with our existing commitments, and I ultimately had to accept an appointment for a different day. Now, I may have to take another day off work because of a scheduling issue that was not our fault. Our time, work responsibilities, and family commitments matter, too. I understand that unexpected situations happen, and I acknowledge that the office offered alternative appointment times. However, notifying a patient just one day before an appointment that was scheduled a year ago because the doctor's schedule was not properly accommodated is unacceptable. Between the previous hour-long waits and now this last-minute rescheduling, I am seriously questioning the office's consideration for its patients' time. **Patients should not have to repeatedly absorb the consequences of scheduling issues that could have been prevented.** I do want to make it clear that the personnel and staff have always been great to work with, and I have no animosity or ill will toward any individual. This review is not meant to attack anyone personally. My frustration is with the scheduling and the way this situation was handled. I appreciate the staff members who have been kind and helpful, and I do not want that appreciation to be overshadowed by my concerns about how appointments are managed. I hope management takes this feedback seriously and makes improvements to how appointments are scheduled and managed. Patients deserve better communication, consideration, and respect for their time.

Kimberly Orr is wonderful and very personable. I followed her to Greensboro from her last location.read more

We have been patients at Triad Eye since 2011. Doc is awesome! He always helps us pick out the…read morebest glasses. Doctors Stacey and Neil are both wonderful. Everyone is friendly, professional, and knowledgeable. Their renovations and expansion have really brighened up their New Garden location. I highly recommend Triad Eye to all of my friends and family. Thank you all for providing great care and superior service. You guys rock. -Melissa & Jade :)

My husband and I been customers here for many years. Dr Woods is very thorough and always takes…read morehis time in answering any questions we have. His support staff is wonderful! We recommend this office to everyone.

This was my second time here. First time was 2 years ago…read moreand it was a good experience for eye exam. This visit for check up on eyes was not very pleasing. Technician I ended up with was not very good 1. No intro of who she was 2. Had trouble operating the eye scan machine and had to get assistance. 3. Rushed through my eye testing and seemed upset / huffy about the whole process. 4. Seemed like she did not want to be there or had somewhere urgent to be other then work 5. End of exam she mumbled something about an extra service for $20.00 but could not decipher her as she was walking out the door 5. Don't know who she was( not the oldest and not the youngest of the techs there. 5. Doc was ok. 6. Will use a different eye care option I the future and same for my family. 7. My company uses them for eye exams as well and I will be recommending a change.

I can't say enough good things about Kaluzne Vision Care... they are amazing!…read more I originally selected Dr. Kaluzne and his team because they were the only optometrist in the Winston Salem area to offer Optomap, a digital health picture of your eye that is saved and allows them to compare changes between visits. Well worth the small extra fee. When I first started using contact lenses they included some much needed, hands on lessons on putting them on. They reached out to me a few days later to see how things were going. When they learned I was still struggling they asked me to come back in so they could give me some pointers and practice with them watching. SO helpful! They are dedicated to outstanding customer/patient service. From their overall demeanor to their willingness to help with insurance to their happy personas... they make every visit to the eye doctor a pleasant experience. Their dedication to quality is noticeable as you enter the building too... super clean and well kept with nothing out of place. Twice now I've developed eye infections over the last few years. Both times, despite being on a Friday, they were able to work me in for a quick medical visit and get me prescription drops so I would be good as new by Monday.

This is the best vision center I have ever visited! The staff is always so pleasant and friendly…read more They are also very helpful picking out frames and make it fun. The doctor is also very comforting and helpful. I left in such a wonderful mood because this place is such a delight! Would recommend to anyone.

Dr. Dunn is a great optometrist. He conducts a thorough exam, always is interested in what you've…read moredone since the last year for fun, and offers well wishes until the next visit. For a doctor I only have to see once a year, it feels good to feel like a valuable patient. I find that scheduling an early morning appointment isn't always conducive as the staff can be slow to start. I had an 8 AM appointment, the office opened at 8 AM, and when I arrived the doors were still locked. I got in at 8:15 and still had to wait about 10 minutes to get checked in. My appointment was about 40 mins total which could've easily been cut in half with a quicker checkin process. All in all, they have a good selection of frames, good doctors, and friendly staff.

They have sold out to national company and cannot get test results from my eye exam. I assume he…read morehas retired and his daughter was pregnant. So might not have much of a staff any longer. I guess I need to go by if I am to get this resolved.

Dr Yoakum is thoroug, patient and knowledgeable with a wide range of technology and experience and…read morethe Christian world view. His personal touch is a welcome addition in comparison to most in his trade.

I have been going to this eye center since moving here over 29 years ago. It used to be I could…read moreget an appointment within a few weeks now it's a few months. And I finally got in and ordered new glasses with new frames. Two weeks later I called and ended up speaking with just a network receptionist not the local location. I was wanting to know when my new glasses would be in. She indicated she would contact the local office since they were not picking up and have them call me. No call ever happened. So now four weeks from when I ordered I stopped by the office and my glasses still are not ready. This is ridiculous. So who knows when my paid for in full glasses will finally arrive.