Always had great care. Dr Patel is a gem. Excellent, fast professional attention. Kathy in the…read moreoptical department is first rate. Has been most helpful with any glasses issues, including advocating to my insurance company.

I have been going to this office for years and with the exception of one provider not actively…read morelistening, I have always received great service and care there. Dr. Evans has always provided excellent care to me. Having a provider that is confident in his work but can also come across in a very friendly, personable way is hard to find. Often times providers that have years of experience can become arrogant. I am thankful that Dr. Evans is one who remains relatable and pleasant. Angeline, the contact consultant, is very knowledgeable and helpful. This office is comprised of pleasant professionals that clearly care about the work they do. I appreciate the way they work well together to keep the patients moving through. After my most recent visit, the lady in the optical area called me several times to check to see if I wanted her to order my contacts for delivery at my home. It's what I normally do and because I failed to check in with her prior to leaving, she made sure to reach me and I appreciated that.

I have had two cataract operations done through this practice; the first was about a decade ago,…read moreand the second just this year. The first was done in the old location, a plain, clean, older building in the middle of the hospital section of High Point by Dr Tepodino, and refreshed (for want of a better word) last year. No trouble ever. The procedure was seamless, the small staff kind and helpful. The cost was borne by insurance, with a $60 copay. The second operation was conducted by Dr Evans in the sleek, new facility near the old shopping center. The operation was attended by at least six auxiliary staff, each of them asking me the exact same questions. I declined the offer for assisted sleep, as I wanted to remain conscious for the operation. I was also given an option of a special lens to correct an astigmatism, at an (uninsured) cost of over $1,000, which I declined, as it could easily be corrected with glasses. The actual operation took about 20 minutes. I can see much more clearly with the new lens, although there is now a shadow on the left peripheral side of my vision which wasn't there before the operation. My copay was $340.00, and I found later the cost to the insurance company was nearly $14,000.00.

High marks for Dr. Jicha - very detailed exam and then suggested that while I could use/wear…read moreglasses, my eyesight likely was not yet poor enough and I'd be frustrated by different environments and challenges they'd provide - the opposite of high pressure techniques. A refreshing change in an often difficult industry. Low marks for staff and communication. About 6-8 months ago, called about possible abrasion. Answering service said they'd pass along message. Call back was several days later. More recently, I had a suspected eye injury. Called and got message that they had a high volume of calls, try website or leave message. I shared message of possible injury-needed to be seen or referred. THIRTY HOURS LATER, I got a call back that they were still very busy and could give me some numbers for their other practices so I could call and see if they might be able to work me in. By that time, I had been to a Primary care doctor and referred to an opthamologist who had started necessary treatments and prescribed meds to address the pain. So, if you only need an exam and some glasses, this might be the place. If you happen to consider them your eye doctors and have an emergency, might want to have a backup plan.

5stars for Dr Jicha and the thoroughness of his exam…read more Lower rating is due to the "vertical integration" with the frames store. High prices on frames and not many choices. The way the clinic is integrated with the glasses store it seems almost forcing the patient to purchase frames/lenses from here. The two businesses should be separate.

Absolutely the worst. This place has really gone downhill in the past couple of years. No one can…read moreanswer questions when you truly have a medical concern. Their lack of concern with your health and well-being is problematic. I was also recently told by my pharmacist, unprompted, that she would suggest finding a new primary. I have voiced my concern for the past 3 weeks to get my husband the medical care and medication he needs- all the way to the director- NO ONE has called back. If you love yourself and you family, you will steer far away!

I just left t a message to my doctor, Bethany medical center doctor , to let her know that there…read moreare errors recorded on an annual physical. I know stuff happens, but for us, our "free" annual checkup cost us a significant amount of money due to additional "tests" that were ordered, EKG and X-rays. The Doctor needs to know of the physical exams errors, their billing department need to give us our money back. We will keep you posted.