I have been a patient here for 23 yrs and recently they have made changes that are not patient…read morefriendly, its now an automated answering system, If you need to ask a important question you have to leave a VM, but rarely get a call back. Today we needed to see a particular optician in order to pick up new lenses But he was not in, no one called us back, so we showed up and were told He was off today

I am only giving this a 2 because the Doctors and a FEW of the staff is good. HOWEVER on the…read moreglasses side of the office, the 2 that work there male and female are BOTH arrogant and do NOT listen to the customer WHO is buying the glasses. The FEMALE when I asked her a few questions threw in my face I have been here 25 years I KNOW. The male when we were having to order the glasses for a SECOND time had made up his mind what I needed when he NEVER meet me before and my daughter was trying to explain what we do for a living. It was like she was NOT there to him. The first time we order the glasses they came within a week but I was NEVER asked by miss 25 years to test them out to see if I could see or not and I had several other appointments to go to, After a couple of days TRYING them that is when I saw that a WALMART $20 pair was 100 times better than these, I called and left a message and after 2 hrs no one called me, So I called back and the lady in the glass section answered that is when she pulled the 25 yrs crap.I was neverl explained to that LINE bifocal lense would not go to the edge, I have had them BEFORE and they DID. But here ARROGANCE was really shining through. I complained and all I got was to reschedule the appointment. I asked to speak to the office manager right after the older eye doctor checked the lens prescription was a little off. When we told the office manager she told us they have had to talk to them before, evidently they have NO FEAR on how they treat the patient. When we talked to the male with the NEW lens order he did NOT really want to listen to us. This was right before Christmas, When we have NOT gotten the blasses well into the NEW YEAR I called and i was told another 7 to 14 days so what took about a week before was now going to take a MONTH. No explanation NO apology. So I had to go another month without seeing!!! I called the office manager again to find out was up and THEN I got the truth, the people that made them SCREWED them up for a second time and had to remake them AGAIN. The folks in the glass side new this and NO CALL NO APOLOGY. When I FINALLY got the glasses today the EYE DOCTOR receptionist waited on me. and the ones in the glass side there was both the male and female with ONLY one customer, I guess I was NOT important enough to bring to me, CHECK the fit, CHECK the lens and MAYBE an apology for it taking so long. If you need a good EYE Doctor they are GOOD, if they order glasses or contacts for YOU, AVOID this side of the office. You will not only be TREATED better but same some money and if they screw up you might get a little something for incovenience . My total cost before issurance for ONE pair of lineless biofocals was $928 and my cost was $502.40. If I had went to Visionworks I could have gotten TWO pairs for a little more AND i would have gottent hem WITHIN a week.

I started at Brightwood with the Spaeths and was so happy to have an optometrist for whom I wasn't…read morea number. The Spaeths retired and Dr. Bulakowski took over and I remain a very happy customer. I grew up in small business and customer care makes or breaks small business. Dr. Bulakowski, Paula, and Basha provide a level of care so few businesses make the effort for these days. I love the tech side of their service, too, with text notifications of appointments and other such additions. They always save money for me, too, with discounts, coupons, rebates, and other nifty ways to save. The professionalism is there, too; they know what they're doing and they do it well. I'm super happy to receive big-facility eye care and small-business customer care. They are about 20 minutes from Greensboro and their service, by far, is worth that little bit of a drive.

Average eye center. Staff is somewhat nice. Doctor is straight to business. They had difficulty…read moregetting contacts in original timeline and price was different than originally priced. I wouldn't go back, but if you have lots of patience, decent place.

My regular doc retired so I am back to Miller Vision on Lawndale across from the Target shopping…read morecenter. Very warm and clean office layout. Very friendly, engaging front desk staff. The techs were efficient and informative with up to date technology. I prefer a MD for eye needs. I did not get glasses but they have a nice variety.

Ms. Dawn is always very cheerful and helpful. She makes me feel like she really enjoys what she…read moredoes and that goes a very long way. I recommend this location to everyone who enjoys receiving great customer service. Thanks Ms. Dawn.

Dr Yoakum is thoroug, patient and knowledgeable with a wide range of technology and experience and…read morethe Christian world view. His personal touch is a welcome addition in comparison to most in his trade.

I have been going to this eye center since moving here over 29 years ago. It used to be I could…read moreget an appointment within a few weeks now it's a few months. And I finally got in and ordered new glasses with new frames. Two weeks later I called and ended up speaking with just a network receptionist not the local location. I was wanting to know when my new glasses would be in. She indicated she would contact the local office since they were not picking up and have them call me. No call ever happened. So now four weeks from when I ordered I stopped by the office and my glasses still are not ready. This is ridiculous. So who knows when my paid for in full glasses will finally arrive.

I am very unhappy with the service afforded me because of closure due to covid 19. I had paid for a…read morefull year of contact eye care and because neither pairs offered me were correct, I stopped going. So I was going to try them again thinking because of their closure during covid they would afford me with at least one more chance to a different pair of lenses since I paid $185 for a year of service Well to my surprise they are not willing to work with me. They will charge another $185 ( or more) to do contact lenses trial and exam. I was told by another eye care company that I wasn't a fit for contacts, but this doc at Battleground assured me I was. I tried 2 different pairs when I first got started and they didn't work. I kinda gave up but also had other concerns( back surgery) that were more pressing. I think the doctor made a bad choice saying I was able to use contact lenses and now I dont know what to think since they never gave me the full year that I paid for. Very disappointed.

I adore Battleground Eye Care and the people that work there! It seems like it's a family unit and…read morethey all look out for each other. Dr. Scott is simply amazing. Not only is he smart and helps you have better eyesight, but he is very personable and funny. Stacey is a complete delight to be around! She also is very funny and makes sure that you are all good to go in the contact department. I would highly recommend.

I am not typically one to leave negative reviews, but I feel compelled to share my experience so…read moreothers can make an informed decision. One issue I encountered was that Digby does not accept many common vision insurance plans. Unfortunately, I did not learn this until after my exam, when I was presented with a bill that I had to pay out of pocket. Because my insurance was not accepted, I took my prescription to LensCrafters to have progressive lenses made. After receiving the glasses, I experienced significant vision issues and initially believed the lenses may have been manufactured incorrectly. However, LensCrafters strongly maintained that the lenses were made according to the prescription provided and suggested that the prescription itself might be the source of the problem. When I contacted Digby's office, I explained the situation and asked whether they would review the prescription and verify the glasses. I was told that if I wanted the matter investigated further, I would need to schedule and pay for another eye exam. I was disappointed that the possibility of an inaccurate prescription was not more seriously considered and that there was no willingness to evaluate the issue without charging for an additional exam. Between the unexpected out-of-pocket expense, the insurance limitations, and the difficulty resolving the prescription concerns, my overall experience was frustrating. In hindsight, I wish I had done more research before scheduling my appointment. I would encourage prospective patients to verify insurance coverage in advance and understand the office's policies regarding follow-up concerns before committing to care.

Two days ago I had a stye on my eyelid. Doctor Parker treated me with skills. I feel confident she…read morehas a such great personality and all the staff are kind and respectful. Andrea M

I have purchased my glasses from these folks for more than 20 years. They've always given me…read morefriendly, personable, attentive service - the kind of stuff that USED to be standard, but what has gotten lost in our big box store universe. They're meticulous and professional. When my glasses have required minor adjustments, they've always handled those without charge. My eye doctor sells glasses in their office, but I take my prescription to Optics. It's worth it to me.

Super friendly. Gave me a free adjustment without any cost. Will certainly be getting glasses here…read moresoon.

My husband and I been customers here for many years. Dr Woods is very thorough and always takes…read morehis time in answering any questions we have. His support staff is wonderful! We recommend this office to everyone.

This was my second time here. First time was 2 years ago…read moreand it was a good experience for eye exam. This visit for check up on eyes was not very pleasing. Technician I ended up with was not very good 1. No intro of who she was 2. Had trouble operating the eye scan machine and had to get assistance. 3. Rushed through my eye testing and seemed upset / huffy about the whole process. 4. Seemed like she did not want to be there or had somewhere urgent to be other then work 5. End of exam she mumbled something about an extra service for $20.00 but could not decipher her as she was walking out the door 5. Don't know who she was( not the oldest and not the youngest of the techs there. 5. Doc was ok. 6. Will use a different eye care option I the future and same for my family. 7. My company uses them for eye exams as well and I will be recommending a change.