Great customer service. Friendly and helpful! I had a return and they made the process easy. Great…read morestore! I will be back.

If you need bike repair - this is the place to go in CB! My son popped the chain and had some other…read morerepairs needed after his first ride in CB. The bike shop desk staff were so kind and approachable! They were able to help us quickly so my son was riding again. A truly great experience with this CB business. Highly recommend for your bike repair needs. Also they sell awesome clothing and camping supplies. Thank you!

Needed to adjust hydraulic brakes on e-bike. Owner was able to fix it the next day and also did a…read morefew adjustments. Was knowledgeable, prompt, friendly and reasonably priced. Would recommend to anyone needing repair in the area.

Friendly, kind, accomodating & generally fabulous shop and owners. Bill and Susan helped me and…read moremade me feel welcomed, even when my kids ran amok in their store. They did what three other shops told me couldn't be done- replacing the crummiest headshock ever manufactured with an aftermarket headshock. I truly could not be more pleased with this shop. A+.

Nice shop with an impressive selection of parts, especially right now…read more Knowledgeable and friendly staff - not only did they perform a quick repair, but they also provided a map and highlighted a good ride for our group. Will visit any time I'm in Gunnison.

These folks offer excellent service at a reasonable rate. They are always friendly and helpful…read more They have a great selection of top of the line gear offered at a good value.

I have used Basalt Bike and Ski before and everyone I've worked with has been extremely helpful. I…read morewent in this morning to get my new skis with the bindings they mounted. The guy I worked with was a complete jerk, and wouldn't adjust my din setting from a 6 to 7. That is absolutely ridiculous and terrible customer service. I will be speaking the manager and may never do business with them again.

We had such a fantastic experience renting e-bikes here! The bikes were in excellent condition and…read moremade exploring the area so much fun. Dusty and Christina went above and beyond--super friendly, patient, and incredibly helpful with showing us how everything worked and suggesting great routes. They made the whole process easy and enjoyable from start to finish. Highly recommend this place if you're looking for a fun and effortless way to get around. We'll definitely be back!

GreT service!! Loved the bike selection and friendly Staff…read more Enjoyed myself while touring around.

10 minutes ago New I…read morebrought in my 09 Yeti for service from Lake City, so over an hour drive. After the winter, I tried to add air to my rear shock and all the air came out. My first thought was that my ancient shock pump finally wore out. But both of my 26" wheels also need trueing badly so I figured I would bring it in to be tuned. When I got to the shop the first question from the guy checking me in was, do you really want to spend any money on this bike? I let him know that I didn't have the budget for a new bike this year so I just wanted to keep it on the trails a little longer. I asked if they could test one of their shock pumps on the rear suspension before sending it off for a full-rebuild from Dirt Labs which was quoted as $250 plus shipping. He assured they would look into it before dissembling it. He also said they would true the tires and rebuild the front fork as well. He said it would be ready in about 15 days and they would give me a call. 10 days later they call and say it's ready to pick up. $300 - except they couldn't true the wheels (which rub terribly) because the spokes are corroded, and they couldn't rebuild the front fork. So just got a 15 year old suspension rebuild for $300 on a bike I paid $250 for. Well I definitely wouldn't have rebuilt the rear suspension if I knew I now needed to buy new 26" wheels. Still wasn't too mad. Friend shows up to Lake City, opens the van and they gave him a 2025 Yeti. Roughly a 9k bike. Laughing and being the great guy I am, I called back and said "I think you guys made a mistake. I paid my friend $50 to bring me my bike from Gunnison, and you gave him the wrong bike." The guy on the phone started giving me attitude! He said "oh we need that back right away!" I offered to bring it back 2 days later when I had a flight out of Gunnison - citing the 3 hour round trip drive and the fact that I was working those days. Here's the kicker, finally get my bike back and the rear shock still needed air. Hooked up my shock pump and listened more closely to the air spewing out the house and watched the suspension deflate. Got a new pump, filled it right back up. I guess it's possible they looked at the rear suspension and determined it needed a rebuild. But that doesn't explain not telling me about the wheels or fork, or the joke of mixing up a $250 2009 26" and a $9000 2025 29". Won't be back. Still feeling like I got ripped off. And I still need new wheels to ride my bike.

These guys are the best. I dropped in for a bottom bracket replacement and they said all it needed…read morewas tightening. They could have charged me more and I would have never known the difference. Definitely go see them.

Good selection. New owner. Swell-up rental of 3 Mtn bikes when not busy took 30 mins, took upgrade…read morebut didn't demo to beginners how to use upgrade feature. Poor working order, returned after 1 hour due to sleet, requested credit for future rental was denied, felt looked down on. Called next day & Mgr gave 1bike rental comp-- bike was ready quickly & worked well.

This shop and its staff are my heroes! I was having issues with my brakes (own bike) and they got…read moreme turned around super quick. "Our wish is to get you back out there asap". Upon picking up my bike. the tech explained to me what was going on and what he did. Quick and reasonable. The kind of personalized caring service so lacking in most shops. Did what needed done and that's it. Thrilled.

Cannot say enough wonderful things about Canyon Bikes! I was…read morelooking to buy a bike in the "offseason" as I was going to be living in Carbondale for a few months and Canyon Bikes came to the rescue. Their staff and the owner were both incredibly helpful, responsive, and knowledgable about which of their bikes might work for me, and they set me up on a great Giant! The owner even called around to other shops to other bike shops to find the pedals I was looking for when they didn't have any left! Furthermore, the owner went above and beyond to drop off a part for the seatpost where I was staying in the valley as their shop was closed. I am floored by the generosity and helpfulness that was demonstrated!

To begin with, the bikes were pretty beat up, brakes worn, dirty, and not serviced between rentals,…read moreas evidenced by dirt and inflation of tires, adjustment of seats, etc. The best part of our experience was a guy by name of Matt who not only gave us some good tips on the trails and additionally where to eat in Aspen. Other than Matt, we had a really bad customer service experience due to a difficult rental individual. Matt rescued the day.

Came in here on a busy Saturday in the middle of summer needing a little help with wifey's bike…read more Someone (me) had done some amateur adjusting and repairing to her ride and it it needed to be fixed. We really couldn't have gone on riding without it getting fixed, and the owner was, thankfully, able to jump right on it, throw in a spacer on the steering tube and send us on our way. He was slammed between rentals and all kinds of other stuff and could have easily turned us away, but he didn't. Thank you very much for your help, we will be back next time we are in town!

Great service. Would recommend. Bike were in great condition…read moreand made the trip far more memorable.