The folks at Basalt Bike and ski were incredible. I was on a work trip and rented a mountain bike and turned it into an incredible adventure. The trails around town are great the views spectacular and can't wait to return. read more

I have used Basalt Bike and Ski before and everyone I've worked with has been extremely helpful. I went in this morning to get my new skis with the bindings they mounted. The guy I worked with was a complete jerk, and wouldn't adjust my din setting from a 6 to 7. That is absolutely ridiculous and terrible customer service. I will be speaking the manager and may never do business with them again. read more

Really want to support the valley businesses, but when you can get parts from multiple sources in 2 days and it is taking them 2 weeks to get a chainring and cassette. Not acceptable. Ordered the stuff on July 18th. Cassette won't be in til Thursday the 31st. Then, I was told yesterday when I called to check, that they would call me back with a solution to get me riding. No one called. I understand that they are now owned by Cripple Creek. Interesting that there is no place on either website to communicate with the management team. It is almost like they are not interested? read more

so very super helpful. knowledgeable. fab selection. lovely humans. 100% get your rentals here and cruise the rio grande!!

Great shop. Knowledgeable friendly mechanics. They know bikes.. Discuss what you're trying to do and they'll put you in the right bike! Highly recommend. read more

The service at this location is tremendous! Jimmer always goes above and beyond to ensure that my bike is running perfectly. His workmanship and dedication to fixing bikes is shown through the attention to detail he adheres to every time I bring my bike in. Nicole is always extremely friendly when we walk through the doors. Her customer service is excellent! I am very picky about who I bring my bike to and this location has my trust 100%! read more

Friendly and daily exchange of equipment if you want different skis etc... cheaper than renting at the ski resort for sure!

I came into the basalt bike and ski shop this morning needing a helmet after I had had a crash yesterday in Glenwood Springs. They set me up with a new helmet and looked over the bike that I crashed with and realigned it and fixed it up for us for no charge, the staff there was very considerate and helpful and pleasant, and I would highly recommend them to anyone else. read more

They have a super inventory of mountain and road bikes. We purchased the S works specialized E bikes after receiving a very professional presentation from Tawnya, The manager at the Aspen location. Is Tonya was exceptionally knowledgeable and friendly - a real pleasure to work with. read more

We were in Carbondale for a long ski weekend and this shop was in a great location, so we stopped in. I had just received a pair of OLD powder skis from a friend and the shop was able to fit them to my boots and give them a much needed tune-up in a super short amount of time. In less than 12 hours, they were ready to use with all the recent powder dumps in the area. I appreciated the service from all employees in the shop (we interacted with two guys and a gal) and they didn't push anything on us. As someone dropping off old skis, I wasn't sure what the response would be, but everyone was super friendly and professional. We will use the shop anytime we are in the area in the future. read more

My wife and I stopped in this bike shop for a flat repair. They were quick, and courteous. It is a well-equipped bicycle shop with a good selection of mountain bikes, E bikes, and rode bikes. They repaired her flat while we waited and got us out the door quickly. read more

Worst bike stores ever!!!!! I have been to dozens of bike stores in my life and Basalt Bike and Ski (all locations) are by far the worst bike stores I have ever encountered. They deserve negative stars rather than 1 star. Below are several examples of why I believe this. Go elsewhere and you will be much happier. 1.) Was in the market for a new mountain bike and was willing to spend around $8000. Visited Basalt Bike and Ski and rode a few of their bikes. I proceeded to ask a few questions and after the third question, the Basalt Bike and Ski representative said and I quote "Just plop down your credit card already and buy the damn bike". I exited Basalt Bike and Ski and proceeded to buy an $8000 bike from a local competitor. 2.) I needed to buy new pedals and some parts for my mountain bike. Visited Basalt Bike and Ski and their prices are above manufacturer suggested retail price (MSRP). I firmly believe in supporting local merchants and am very willing to pay MSRP but not above it. Chester Pedals at Basalt Bike and Ski were 30% above MSRP. Other parts were on the order of 20% higher than MSRP. I visited another local shop and bought pedals and parts at MSRP prices. 3.) Some of their sales people are downright rude. If you are not young and "cool", they treat you like a leper and an idiot. They have the "attiDUDE" philosophy. 4.) Needed to have derailers adjusted so I brought bike into at Basalt Bike and Ski. They called and said my bike was ready. I asked them if they test rode the bike after repairs. They said yes. When I picked up the bike, it was very obvious no one test rode the bike as it was worse than when I brought it in. They said, I needed to leave the bike again and they will get to it later. I requested that they work on it right away and they just chuckled and walked away. I took the bike and walked out of the store. Went to a competitor and they fixed it correctly in ten minutes. Go elsewhere and you will be much happier. read more

One of the more solid local bike shops in the Roaring Fork Valley, Basalt Bike & Ski definitely deserves your consideration if you need repair or are in the market for a new bike. Their house brands are Giant, Cannondale, Turner and more. I had a finicky shock serviced here, and I couldn't be more pleased with the quality of work, turn around time and cost. Highly recommended! You might find a bike cheaper on the internet, but you get what you pay for. You won't get a probuild, a custom fitting, tune-ups & adjustments after the cables stretch and parts get broken in - or even a warranty. Support local business - you won't regret it! read more

What a great shop. Super friendly and helpful and the repair department is fantastic. Linden was able to salvage and repair an old bike I had brought in and gave me some great ideas to make things work. He was great. Don't hesitate on this place. read more

The service we received was second to none. Staff was very knowledgeable and willing to help in any way possible. Range of products available was outstanding. The shop called us when the bikes were ready for pickup. Found bikes in stock that we had on order from another shop for over six months. read more

These guys have great gear and the best bikes for sale. Prices are pretty steep as they tend to cater to the aspen clientele however they do have great mechanics and their pricing on bike repairs is always reasonable. Beware it is becoming very difficult to walk in without an appointment for any work on your bike. They are super backed up. I made an appointment for a bike tune 6 weeks in advance and I still got the impression they may or may not get to it that day. read more

These guys are the best. We use them every summer and would not take our bikes anywhere else. Quick professional service and great prices. Especially for Aspen area. Friendly people to work with. read more

These guys rock. They are friendly, helpful and professional. I wanted to make an investment in a new mountain bike. I was nervous about the investment because I had a bottom-of-the-line hard tail and wanted to buy something that would blow my old bike out of the water. Many bike & ski shops have sales people who make you feel like an idiot when you don't know what you are doing. These guys were super busy, yet Bryce took more than an hour to walk me through the pros and cons of three bikes. In the end, I bought a Santa Cruz Juliana Joplin. Patrick took the time to show me all the ins and outs of the bike, helped me take notes and made sure I was comfortable before I left. Thanks, guys. I'll be back. read more

Basalt Bike & Ski - Bike Rentals Near Me - Basalt, Colorado

After almost $500 billed for tuning for three bikes, the brakes on one of the bikes still don't work. We specifically asked the techs to look at the brakes. We were told the tunes would cost $300-$375 but they charged us $489 and we are locals that have bought many bikes and skis, gear, etc at basalt bike. Really upsetting. Guess we will go back to Velo. read more

Great service and fantastic shop. They get really busy so call ahead if you need extensive service. read more

Wonderful Place!! I was visiting from Southern California and found several shops in the area but this one stood out head and shoulders above the rest. I went in for advice on several occasions and received knowledgeable and free advice. Towards the end of my visit I purchased a wonderful BMC road bike that fit my needs perfectly. The sales person, Jesse, knew his stuff and took a lot of time listening to my concerns and helped my without pressuring me which I really appreciated. When it came to fitting the bike, Joel is the best around!! They guys are the real deal. They are cyclist themselves and know their stuff. They will take the time to educate you and give you the support you need to be safe and comfortable on a bike. Exactly what you need to get into cycling!! Dana Reynolds Del Mar Ca read more

What an excellent shop and customer experience. I used this shop to rent a road bike during a recent trip to Aspen. The staff was very friendly and made sure that all my needs where taken care off. Hats of to Jeremy, the manager, who went out of his way to make sure everything was in check. This shop is great, and has a "Mom and Pop" shop feel. I recommend them for rentals and general overall service. I will definitely use the shop again if I am back in the Aspen area in the future. read more

Best customer service I've received from a bike shop. They really go out of their way to do right by you. I had a problem with a purchase that most companies would have not done anything about. These guys made sure I was happy even if they didn't need to. I will always send my business here because I know that if there is ever another problem, I won't have to worry about them correcting it, even if it's not their fault. read more

I took my three speed cruiser in for a basic tune and was shocked that both times (dropping off/ picking up), the people working barely acknowledged me. No help bringing my bike in or out. I have never been to a bike shop that was so unwelcoming and quite frankly unhelpful. read more

RESULTS IN! Great outcome! The manager, Jessie came thru with his word and on Feb 25, 2016 my gloves were replaced. :) I've yet to use my new gloves but plan to do so - I can't wait to use them on the upcoming powder dump expected next week!! I must add that Jessie and his staff were gracious, kind and professional thru this whole experience. I appreciate his efforts to deliver on his customer service promises and resolve the issue. This bike & ski shop has another happy customer! On another note, I just learned from a friend of mine that this shop rents children's ski equipment. Since my overall experience with this shop has been good, we'll be looking into their rental program for next year when our little one turns six and can get into a bigger boot. read more

I came in from out of town (front range ) to spend a couple days seeing a concert and biking in Snowmass . My rear tire was flat and my derailer was not working properly . In 30 minutes they fixed my tire with a new tube and fixed my shifter so my bike would properly run through the gears . Great Job !!! Great price !!! Great service !!!! read more

Decent shop but the main guy who works there is kind of a jerk. I don't know if he's the manager but he's been rude enough to come close to gettin' a slap the two times I've been in there. Won't go back just because of him. Store is nice, though. EDIT: Found out the guy's name is Joel and I think he's the owner. Trust me, you'll feel like slapping this dude also if you have to deal with him. read more

I had reserved bikes for a short stay in Basalt to get some riding in. All reservations were cancelled by the shop due to problems, moving to first come first serve. I was not notified, and was a little frustrated when the bike sizes I requested were not available. The guys at the shop found two bikes that fit our needs, one being an "upgrade" Santa Cruz, allowed us to return the next morning, and made it right. Kudos to a business that fixed the problem and allowed us to get in an epic ride on great bikes. Good selection, helpful staff, good service. Would definitely work with them again. read more

Went in there, looking for one item and left with an armload.n they were having an amazing end of season sale, but really, the young woman who helped us was above and beyond any customer service we've had this trip, that we pretty spent our entire shopping budget in one trip! Will definitely be back! read more

Abused skis taken here, at recommendation of another shop that couldn't do the repair. Full tune + a few base welds and grind done overnight. Quality work, fair price. They earned repeat business, for my often-injured skis. Thanks. read more

OUTFITTER THAT CANNOT SIZE PEOPLE CORRECTLY, doesnt offer FULL COVERAGE INSURANCE, and DOESNT OFFER CORRECT BACKCOUNTRY ADVICE I was last minute invited on a trip up to Betty Bear. I only have slight experience snowshoeing and boarding, but this time i decided i wanted to switch it up and try skinning with AT skis to see if i liked it or not. I was recommended Basalt Bike and Ski by a friend who said they should have everything at thier Basalt store, after all it is called Basalt Bike and ski. Because it was last minute and the trip was to start at 8:30 because everyone was waiting on me, I waited outside until the shop opened up at 8am. When the shop opened I learned it had no rental equiptment at all, very disappointing. I was told I needed to go to Aspen if I wanted to rent AT equiptment, because the other shop in the area didnt open until 9am. So i sped up to Aspen as quick as I couild to get my gear and meet up with everyone at the end of the Frying Pan road, to go on this EPIC adventure that I had been waiting for and quite honestly needed in my life. I got in the Aspen store and told them what I wanted and that it was my first time, I told them my shoe size 11 wide mens, and that I dont know how a ski boot is supposed to fit, because it my first time, but that I also was in a hurry to get out there. He put my foot in the measure device, and handed me a NEW size 27.5 set of boots, " and said lets see try this". It seemed they were already short on size options. I walked up and said it feels a little too tight, and he said that was normal as it is supposed to be more tight when its new that it will break in and be good. He told me to sign some things, and told me I needed the insurance for any "repairable damage". I signed it, and paid for it insurance and all. I got there late and most of the group was already an hour ahead, and my friend was sitting there waiting for me patiently. I put the boots on and started off... Immediatly my feet where in excruciating pain. I had to stop after an hour and take my boots off because my feett where so squished together from the sides that my toes were going numb. This continued 8 miles up the trail, and i fought through the pain until i reached the hut 5 hours later. I can deal with pain if need be, i understand it. I have lived a full life of many injuries. But i also have been a guide and worked at an outfitter, and understand what it takes to give thorough customer service. The next day the same, my feet hurt I couldnt do the runs with my friends for very long, and having to switch bindings and all that with your feet constantly having lightning strikes of pain pulsing up and down between the balls of your feet is not fun.. The third day we headed out and I was very reluctant to leave, the Hut was so cozy and beautiful and i knew that I was just goign to be put my feet through hell again, and downhill skiing this time. Lucking downhill was a lot faster, so I could just ride and not have to fight uphill in the pain but it made it very hard to concentrate goin quicly through trees.... I still had to stop and take off the boots when I did bigger jumps, because it felt like i was putting them through a vice grip each time. I got back to the Aspen store, told them my story. They said sorry and to go over to the desk in the front to settle up. I said ok, and talked to Tanya and told her my story. I wasnt blaming anyone at first, I just wanted them to awknowledge what a mistake they had made by not sizing me correctly. A size 27.5 is equivalent to a mens 9.5.... She dindt have anything to say and handed it to the guy that sized me. He was inspecting the skis and noticed a brake was broken on one of the skis. OK maybe i broke that... but I could barely concentrate and I had to go into the backcountry on improperly fitted attire from a supposedly prestigious outfitting company. Maybe the ski was already worn and torn before I got it, but i paid insurance. WELL... the insurance only covers "repairable damage to the bottom of the skis". What a scam. He tells me that I have to either pay him about $60 and he will give me a free day on the skis, or we will just call it even. WOW.... seriously, im sorry I dont quite understand. DId he seriously just do that? I live here in Carbondale, I may not have gear. Or have the experience. But i want to, i go to the supposed experts for advice and gear, and i get this... the boots where horrible sized, and the outfitter didnt do a good job at addressing my needs and providing me with adequate information. For an area of high class clientele, it is dissapointed to see how quickly and slackly I was served. I understand Im not a family of 4 renting out gear for a week, I may not make the company much money. Actually me renting may cost them more than I make them. HOWEVER I AM A CUSTOMER TOO, and you have to treat every customer fairly no matter his/her/their background or value to the enterprise. read more

This is a great place to go for bike rentals. They are very knowledgable about bikes. They help you find some great routes with restaurant ideas. They are super friendly. We went back for a second time and they had run out of bike rentals, but found us 2 road bikes to use. Their prices are great as well. I would highly recommend this place to anyone looking for bike rentals with great service. read more

The customer service at Basalt Bike and Ski is the the best in the valley. If you need your bike serviced for any reason I feel they have the most knowledgable bike mechanics and will be honest on telling you what the problems are. They have quick and timely turn around of your bike. I trust these guys with bikes! read more

This was where I ended up purchasing my Giant Reign 0, due to the great deal, availability, and knowledge of the staff. Coming here, I was a bit skeptical because they didn't appear to have as big of selection as previous shops that I went to, such as Ajax, but it turned out that there was a large warehouse in back, with exactly what I wanted. Coming in, we were helped immediately, and I wasn't overly pressured to spend extra on what I didn't need. The guy knew what he was talking about, and was very friendly. I was able to compare bikes, and get good information leading to my decision. I was able to have them hold the bike, until I was ready to buy after reading reviews online. He also allowed me to test-ride it which ended up sealing the deal. This was overall my favorite bike shop in the valley, after visiting 6 others. I'll definitely come back to get the future-discounted safety gear. read more

I called the CARBONDALE location about a 20" boys Giant mountain bike. They told us they did not have that bike, but they had a Specialized 20" black and green boys mountain bike in stock on sale from just under $300 that was very similar. (We live in Snowmass and wanted to make sure they had the bike before we made the dirve.) We told them we would drive from Snowmass and be there in about 30 minutes. However, when we got there, they told us they did not have this bike in stock.They said they had a $650 bike and that a bike that cost $300 wouldn't be adequate for mountain biking. There was no apology. I don't know if the person we spoke to made an honest mistake or if it was the "bait and switch" tactic. If they would have apologized for their error, we would have been much less frustrated, but the staff was incredibly rude to us. Luckily, we went across the street to Aloha Mountain Cyclery and purchased a Rocky Mountain bike for just over $300. read more

On the spur of the moment, we wanted to rent bikes. They had road, hybrid and mountain. We usually ride our own road bikes but couldn't bring them with us. For a change, we rented a hybrid for me and a mountain bike for my significant other. The bikes were in excellent shape. Both bikes shifted great (unusual for rentals) and stopped equally well. The salesperson fitted the bikes to each of us and clearly knew what he was doing. After our first ride, Steve wanted to change his seat. No problem...5 minutes later, he was out with the new seat. Helpful, knowledgeable and friendly people. read more

Service is marginal at best. Very poor people skills. I visit the shop occasionally since its 5 minutes from my house and they have a nice shop and can get a simple service fairly quick. However, EVERY time I talk to the staff I'm met with an arrogant attitude and a thick sense of "we're better than you and you have no clue". Poor judgement on their behalf and condescending attitudes have seem to be the norm for me on my visits. Having 24 years of passionate mountain biking and years of service in the bike industry and worked in a shop, I've always been loyal to the shops that not only take care of me but treat me with respect and their staff is kind and generous. I can say that doesn't happen here. Check the EGO at the door, you're not as good as you think you are read more

I have made purchases from them in the past but I was recently recommended a product that I was not satisfied with. No big deal, but when I went to return it they refused to give me a refund. They said they couldn't take it back even though its something they use in their shop. It was a $30 purchase, not a $10k bike. Last purchase I'll make from them. read more