To begin with, the bikes were pretty beat up, brakes worn, dirty, and not serviced between rentals,…read moreas evidenced by dirt and inflation of tires, adjustment of seats, etc. The best part of our experience was a guy by name of Matt who not only gave us some good tips on the trails and additionally where to eat in Aspen. Other than Matt, we had a really bad customer service experience due to a difficult rental individual. Matt rescued the day.

It was open for one thing. Person helping us was great. Got us on our bike and on our wayread more

I needed my bike serviced and the employees here were very friendly and helpful. They gave me…read moregreat advise and great service. 10 out of 10.

We booked rentals online for our family for 2 days. We arrived at opening on Day 1 and were set up…read morevery quickly. As we were getting set up, the staff asked if we were needing a shuttle ride to the resort and made sure to let the driver know to hold spots for us until we were ready. I am not an expert skier so I can't speak about the quality of the skis but the Salomon boots were the most comfortable I have ever worn. They fit me at first try and were warm and dry the whole time. My feet never ached (which they always do when I ski) and I felt they helped me control my skis very well. The return process was straightforward. The shuttle dropped us off at the shop and we didn't have to sign out. Prices were reasonable and cheaper than at other ski resorts. For the quality of the equipment, I think it was good value. Highly recommended!

These folks offer excellent service at a reasonable rate. They are always friendly and helpful…read more They have a great selection of top of the line gear offered at a good value.

I have used Basalt Bike and Ski before and everyone I've worked with has been extremely helpful. I…read morewent in this morning to get my new skis with the bindings they mounted. The guy I worked with was a complete jerk, and wouldn't adjust my din setting from a 6 to 7. That is absolutely ridiculous and terrible customer service. I will be speaking the manager and may never do business with them again.

Came in here on a busy Saturday in the middle of summer needing a little help with wifey's bike…read more Someone (me) had done some amateur adjusting and repairing to her ride and it it needed to be fixed. We really couldn't have gone on riding without it getting fixed, and the owner was, thankfully, able to jump right on it, throw in a spacer on the steering tube and send us on our way. He was slammed between rentals and all kinds of other stuff and could have easily turned us away, but he didn't. Thank you very much for your help, we will be back next time we are in town!

Great service. Would recommend. Bike were in great condition…read moreand made the trip far more memorable.

This was a great trip!!! We had the best time with Stew, so knowledgeable!…read more Mudflap was hilarious! The group we went with was wonderful (strangers to start- friends at the end!). This is just what rafting is all about! We went Wednesday June 17th. Weather and water were fabulous!! Thanks again Blue Sky!!

Great experience during our first time rafting! Our guide, Hayden was very good, we felt like we…read morewere in good hands and he was great to converse with. The equipment was in great shape and didn't smell bad and all questions were answered and techniques required to make the trip a success were explained. We even got some good restaurant tips for the afternoon!

I needed my chain replaced on my Yeti mtn bike and since i was having that done I wanted a few…read morethings checked out. The guys in the shop were all very helpful and knowledgeable about my bike brand and offered great advise. I was given an estimate of the charges for the work to be done. 2 days later i received a call saying my bike was ready for pick up and also a text message with the price to pay for the work. It was actually less than I expected!!! How awesome is that? When I went to get my bike I ended up talking to one of the guys and purchased a bike computer and some extra things as well. My next job it to convert my 2x gravel bike to a 1x

Needed a quick brake bleed on my bike. They responded quickly and I didn't miss any riding. They…read morewere very professional and priced fairly. I would recommend them to anyone visiting the area.

Came in looking for some pedals and some other things, didn't have many options for pedals since it…read morewas early season and they were still stocking for the summer so I didn't get any. After waiting 10 minutes while he talked to his buddy I asked a few basic questions to an older guy, maybe owner, about finding parts for my bike. Couldn't get a strait answer and treated me as if he didn't want to help and showed he didn't have patience for it and failed to even point me in a direction to find the parts I needed. As I'm walking out he tells me to "spend some money next time". Not getting a cent from me after that! Worst customer service I've received in a long time. Be a better steward of your sport! Helping people new to the sport is an important role for shops to play. Would love to support my local bike shop but nah I'll just buy everything on the internet after that experience!

I can't begin to say how disappointed I am in this business. If I could give 0 stars I would. I…read morecalled a couple days ago about getting some repairs done on my bicycle. The guy I spoke to was nice and told me to bring it in and they would get it taken care of. So I took it in this morning. The person, well actually he was little more than a kid, needs serious lessons in customer service. He told me that because my bike was so old that he didn't know if they had the parts and if they did he didn't know where they were. He then told me he didn't figure they had the parts and he would have to order them, but they probably wouldn't be there until October and they would cost extra. He then turned around and walked away. It was quite obvious that he, not only couldn't be bothered, but he didn't want to deal with me and couldn't care less about blowing me off. I tried calling a couple times to talk to the owner or manager, but no one ever answered. Apparently if your bicycle isn't new and shiny they couldn't care less about doing repairs for you.

Aloha Mountain Cyclery is the best! They were courteous , professional and understanding of my…read moreneeds. I brought my nearly 30 year old Specialized road bike in for a tune up and a new computer. It was a pretty quick conclusion that my bike was old and in need of serious attention. An easy fix would be a new bike , which was not in my budget. I really just wanted my old bike fixed up and Nick and his team answered the call. My bike was handed over to bicycle tech Eric who did an amazing rebuild on my old ride. My road bike is like new and I couldn't be happier with my service! Finding parts was challenging and I know from experience that no other bike shop would probably even look at it. Eric explained the service to me and didn't make me feel like a dumbass who should really just buy a new bike. Customer service is "KING" period! As a long time valley resident I highly recommend Aloha Cyclery for all your cycling needs.

Been out of cycling for 30 years and recently bought a gravel bike from these folks. They have been…read moregreat!

We had an absolutely amazing day rafting! Our guide Allen was so much fun and very engaging with…read moreour kids. We felt very safe and had the adventure of a lifetime. Memories we will never forgot!

We had a great, fun raft trip yesterday with Stewart. He was very informative and just a fun…read moreguide. It was a very organized company. We highly recommend the company.