It looks like many people report problems at this branch. My experience is consistently different…read more The most convenient branch to us is up on Foothill, but every time we enter that branch they seek to harass and annoy us by blocking any transaction for one reason or another. -- Anyway, my wife ended up at this Indian Hill branch late yesterday, after being chewed up and spit out by the folks at 805 W. Foothill. The teller at the Indian Hill branch smiled and greeted her. Everything "wrong" at Foothill was not a problem at this branch. The gentleman at the teller window knew exactly how to fulfill a simple task. It was done in under a minute. -- I think JPMC will soon be forced to deploy AI-tellers. I have four accounts with them and I am seriously considering moving them away. It seems that depriving them of revenue and telling the story on Yelp is our only recourse.

I visited Chase bank today. I needed help with adding an additional email and staff went above and…read morebeyond to try and help me. I don't recall her name but Mrs. Robles did not turn down the challenge. Thank you so much for your help.

I took my friend here to cash her check. Many other places said they didn't have the capabilities…read moreto do so. But here, they did! The cashier inside was really nice. They are open Monday thru Friday 9 am to 6 pm and Saturdays 9 am to 4 pm. Closed Sundays! Thank you for making my friend happy! We will definitely refer our friends here if needed!

Thank you yahaira for helping me out! Very professional and polite ! She was able to help me get on…read moredirect deposit and put me on the flare account she made sure it was the right account for me!

Great Friendly Service, appreciate the water and water. I am considering banking here.read more

These ladies at the Claremont branch are very helpful and friendly! They make things easy for me…read morewhich is greatly appreciated. Plus, there are never any lines in this branch so I get out fast

This is a long overdue high commendation to Irene Paniagua who has tremendously extended me and my…read morehusband great support and stellar help for our banking needs. Irene exudes willingness to help, very informative and has gained our trust those two times she helped us. Never was a dull moment when we exchanged friendly banters and her smiles warmed us even more. It was a personalized encounter and nothing was amiss with her efficient paperworks. It was those successful transactions that we are grateful for her services. Lastly, thank you First City Credit Union for making our lives a little easier and fulfilling. Hats off to Irene and First City Credit Union.

Great friendly service with very knowledgeable professionals. I love products I use. The…read morenotifications are great and in real time.

This is the first place that you should not consider stay far away from here! The are not customer…read moreservice friendly and will talk you into a loan with high interest rates, especially anyone with a poor credit rating. Also, do not consider to loan with your car attached to it. Please do your research and fine someone else.

Wouldn't recommend them. For verifying self employment income they only check tax forms from the…read moreprevious year. They won't give you credit for checks, monthly zelle deposits, cash deposits, etc. Steer clear of these tight wads!

California Bank & Trust has given Pomona Valley Towing authorization to tow vehicles parked in a…read moreshared public parking lot hours after the bank is closed and not conducting business. The tow company is predatory. They will wait for you to park and not long after will tow you and anyone else parked in those spots to the tow yard. There are no signs at the entrance of the lot saying parking not allowed, it's a public parking lot and even on each individual parking sign there is no specific information about no parking after business hours. I was charged $483 tonight to get my car out of the tow yard. I will be looking further into this matter legally and reporting this business, along with the tow company for confusing patrons in the area about parking in spots with no mention of completely prohibiting parking or making clear mention that parking isn't allowed after business hours. I am a new mother and hardly get any down time outside of work and family life to unwind. The one night I decide to, this happens. My $50 dinner turned into a $500 nightmare.

I have been a 22 year member with Rancho Federal credit Union and I have to say the service has…read morebeen so amazing. I have formed a great relationship with the staff they have become like family to me. From promotions,loans Christmas savings to just straight banking you couldn't find a better credit union. I would highly recommend rancho to all my family friends and co workers!

Great customer service, friendly credit union reps. I would highly recommend using services..love…read moreyou Jennifer and Crystal!! You guys Rock!​

So upset with this bank. My husband and I came in to close our checking accounts because we were…read moreunhappy about the $15 monthly fees. I was next in line at the teller line. I explained to the teller named Danielle, that we wanted to close my accounts. The teller stated , "I can't close your account, you would have to speak to one of the bankers. The banker named, Jackie, just finished with a customer and deliberately not wanted to tend to my husband and I. She ignored us until my husband asked her, "when you get a minute, can you help us with our accounts? She said, "sure", but made us wait another 5 minutes. We informed her that we needed to close our accounts, however , she stated,"I have an appointment right now and I can't help you, but you can call the number on the back of your atm card, and they can cancel it for you. She also said, I don't understand why the teller told you she couldn't close your account. You can close your account with one of the tellers. So my husband got in line and closed his account with the teller. There's a second part to this bank experience. A second time, about a couple weeks later, my mom and I came into the bank. My mom wanted to deposit her checks. My mom is in a wheelchair, so I was pushing her on her wheelchair to the teller window. While my mom was signing her checks, the other teller, Danielle, who stated she couldn't close my account from the last time I was in the bank was at the window next to the teller helping my mom and starts speaking in Spanish with the teller helping my mom. I think it is so rude and disrespectful when a teller who is supposed to be assisting a customer turns her head away from the customer's attention and has a full on Spanish conversation with her fellow teller coworker while helping a customer. At the same time, the other teller, Danielle, is looking at me and my mom. This Wells Fargo Bank branch is horrible with rude staff and unwilling to assist you.

My husband and I went to wells fargo in clermont, to open up a small business account…read more We spoke to a loan officer by the name of Zara. She asked us write off the bat to bring in the minutes from our church meetings and a list of Bord members. My husband asked if those were the procedures and policies of the bank. She said she didn't know so she had to call to find out what they were little did. She realize that the question says she was asking us were irrelevant.She was disred, annoyed and refused to help us.

Stopped by the other day because I needed temporary checks. The bank teller took the time to try to…read moreprint a sheet of two checks about three times, contacted her manager and then told me to please wait in the waiting area for 5-10 minutes because the printer was offline. There was a line of maybe 5 other customers that she needed to help, as the only teller working at morning. I sat and read my emails. Sure enough, about 7 minutes later she took the time to walk over to me, politely thank me for my patience, and gave me the sheet of checks! I had expected to get back in line after 10 minutes, so that was really kind and professional of her. I wish I had found out her name!

I like the bank but the line has 8 people in it and only one teller. After 20 min I get to the…read morewindow and he said he doesn't know how to order a new atm catd