My review is for the agents that help you via the website. I was having issues paying and an agent Fernanda G not only helped me understand what my payment was, but also helped me for future payments in directing me to an easier way to process. As someone who has a lot of bills to pay, this insurance became less of a hassle due to their service. read more

Fernanda G was so helping and patient great costumer Service since I got insurance with them, the costumer service has been great

I've had Adriana's insurance for a few months only but I have found them to always be extremely helpful. Recently needed help with my insurance and Fernanda was so helpful and pleasant to speak with, she eased all my worries and provided me with all the necessary information read more

Got a quote from Eduardo & Ricky helped me get locked in. Super awesome guys and service was fantastic! Had a few questions and so I called and got answers on the spot and even a call back! Keep it up guys! Forgot the woman who helped me on the phone but everyone is great. read more

Do not come to this location! Very unorganized and once you sign up and need assistance it is impossible to get a hold of your agent. The price is fair, but God forbid we actually need a to make a claim we already know it will be a major issue. Look elsewhere or visit another location. UPDATE: I called the phone number listed to try and resolve our current issue and was placed on hold for 45 minutes while being transferred 4 times to 3 different "corporate associates" the final 4th transfer I was sent to a law office? What an experience it has been with this company. I have never dealt with such horrible customer service. I still have not been able to reach our agent and no other associates can help apparently only the assigned agent. read more

Assistant Fernanda G was very helpful with processing my payment and answering every question I had thank you !

Fernanda was very helpful great service especially helping me with any troubles I had!!!

Fernanda, very polite and helpful. Exceptional experience working with you. Fernanda, thank you for your time and patience!

Getting coverage was simple and straightforward, Got same-day insurance from the quote! I got a better price for full coverage through Adriana's than I was paying before!!! Rafael R. Helped me through the process on the phone, was very nice and informative. 10/10 would recommend read more

Let me just say this. The first time I walk into Adrian's insurance there were three people working there. After I left, I felt lucky to have gotten the insurance guy Ricky. He was very nice and hooked me up with what seemed to be a really good deal. He's been my insurance dude ever since. I'm not a computer savvy person. He was nice enough to help me sent up a direct payment so I'm never late on it and explained all the different options so that in the event I got into an accidenthat I was covered. It seemed to me that he went above and beyond to make me happy and get me the very best deal. He's a great employee and shout out to adriana's insurance. I don't think I need to go anywhere else for insurance. Thank you to adriana's insurance on holt in Pomona... From a happy customer Ron read more

fernanda helped answer my questions I had for my policy helpful and easy and straight forward

Rafael Ravago and Yazmin Martinez very friendly help me find quick and affordable insurance help me to get be able to get my tags they worked with helping get everything done in a timely manner excellent customer service great communication read more

I had a great experience here. Ricky Castillo was so helpful and provided the best customer service. This is the place to go for all your insurance needs, will definitely be coming back. Thank you Ricky! read more

Ruben and Rafael were great!! They found me the best possible rate!!! Great job guys!!!

I've been using these guys for a few years now. And every time I go in, they've been prompt and have taken care of everything. I've worked with Rafael a few times and he's been amazing and has consistently found me a better deal. If you want quality auto insurance at a good price; work with this crew! read more

Rafa helped me with getting my car insurance was very easy to understand and got me a great price

It was a very nice and easy process thanks to Ruben and Rafael. They were able to walk me through the whole process and helped me greatly in getting insurance today. I highly recommend this team. read more

I recently switched to this insurance and the transition was easy. Ruben's customer service was responsive, and the coverage options were clearly explained. So far, I'm satisfied with the experience and how organized everything has been. read more

Fernanda helped me tremendously these past two weeks, getting me an extension to pay my bill and making the entire process super easy through their online chat service. This company should be grateful to have such an amazing customer service agent like Fernanda here. Really good job and definitely stay with Adriana's. Great service goes a very long way read more

Nancy and Ruben where a tremendous help quick n simple, definitely made my experience with Adriana's great

Amazing been with Adrianna for years now and always been helpful and easy to navigate through different quotes available for me and thank you Rafael Ravago for helping me with this fast and easy renewals read more

Ricky C. was fantastic to work with! He was very flexible and understanding when it came to setting up my policy, and he got me a great deal! Hebert responsive and patient with me as well. I definitely recommend working with him. Thank you Ricky! read more

I'm not happy with the service that was rendered to me. I called in to get a quote I was initially told $50 and I asked if I could get more of a discount. The person that got on the line ran my records it was clear no tickets nothing. He quoted me a higher amount than I was initially quoted. Then he became rude and condescending when I told him it was cheaper than he quoted. So I am exceedingly disappointed, and disgusted with the service that I received. I felt like the broker there was just trying to make money off of me and not have my best interest at heart. read more

Rafael Ravago was a great help and such a great guy made the process fun and straight forward if your looking for insurance I recommend coming and asking for Rafael read more

I always enjoy my time talking on the phone, and conversing with anyone in the branch, but specifically Ricky Castillo always makes my day when he gives me updates on when my payment is due or gives me advice whenever I need it regarding my insurance policy, never had someone care so much about their customers or met someone like that until I met Ricky! Thank you again read more

Definitely one of the worst places ever. Quote you something then half way through your quote they change it. They charge you for changing your card on file. Customer service is rude hangs up on you. Also when you try and do the math with your quote they end up adding more. Definitely never coming back which then read more

The customer service is the worst in person and over the phone. Really rude and they aren't understanding, btw you can't be a day late or else your policy is cancelled and when i mean cancelled, CANCELLED. You have to start all over and make a new policy and pay the down payment upfront. No thanks , I'll go elsewhere! read more

Ricky helped me how service went above and beyond the call of duty. He explained everything about my policy and completed my work in a quick timely and professional manner. I highly recommend Ricky if you're planning on getting insured with Adriana's. Thank you Ricky for your service take care read more

Adiranas insurance in a BROKER and one I would never recommend! They simply do what you can do on your own without giving them a percentage of your money because they are a BROKER! The Custer service is horrible, the reliability it terrible and my suggestion is always calling insurance COMPANIES yourself to get a real quote and no games of HAGGLING! Call Geico, Mercury, AAA yourself, don't rely on a broker....again they do what you can do and really PROVIDE nothing but headaches down the line for you! Look up the BBB for yourself! read more

Very good service! Patricia is incredible! Satisfied with the customer experience. Thank you so much!

Ricky had the best customer service and was so patient! So happy he was the one to assist me. 5 stars!!!

Ricky Castillo helped me out a lot. He was able to get me insured very quickly and easily. He was very clear about the details of my policy

Patty, has got to be one of the best insurance agency there! The moment I walked in there with my dad she was friendly and very welcoming. She gave us all the information we needed with no pressure and with a lot of patience she assisted us in everything we wanted to know. Also, Adriana's insurance has a lot of benefits even with your driving record not being all 100 ! I feel like my dad and I made the right choice coming here!! read more

My family always gets their auto insurance here so I found my way here too. Amazing service, great prices . Check it out if you need insurance . Everyone very helpful too. read more

Thoroughly enjoyed my experience at this location ! Eric helped me out today with getting insurance for the first time. I could tell he was knowledgeable and prepared to help me understand a somewhat confusing process. I walked away with great insurance and a great feeling about the quality of product and service I had recieved. read more

Ms Patty has always given me good prices and has always found me the lowest rates for insurance!! I keep on going back cause she has good customer service skills and keeps it professional!! Thanxz Ms Patty!! Your awesome!! read more

Worst customer service. So many problems. They don't know what they are doing and lie to get you to sign up. Super crazy high broker fees. My insurance was only $69 wanted me to pay $250 to start. They said my due date was the 15th and I get a bill saying I have to pay by the 6th. And I even asked the lady Nansy before to make sure it would be on the 15th she said yes. Then I just called and some other lady said they require it 10 days before that's why it says the 6th. People get ur story straight!!!! Hate it and regret renewing will be moving to a different insurance SOON!! read more

This people don't know what they are doing. I wouldn't recommend going to this insurance. First off when I started my insurance with them it was my first time getting a car and insurance. The girl that filled out my paper work didn't do it right and I had to fill my paper work instead and I had to wait like 3 weeks for for the registration because they did everything wrong. And after all that happened 3 months later some how my insurance got canceled even though I would make all my payments on time. Don't go here to get insurance they are just going to take your money and not do there job right. read more