My review is for the agents that help you via the website. I was having issues paying and an agent…read moreFernanda G not only helped me understand what my payment was, but also helped me for future payments in directing me to an easier way to process. As someone who has a lot of bills to pay, this insurance became less of a hassle due to their service.

Rafael best sales agent Highly recommend office of pamona…read morefor your car insurance Best rates and service Thank you so much Rafael

This insurance company is terrible! They never, ever return phone calls. I recently received a…read morecancellation notice on my car insurance policies, even though I had provided the information to Think Insurance before, they failed to provide it to the insurance carrier. Be sure to read the other reviews about their terrible service, they are accurate. It is shocking an insurance company would ever handle their business in such an irresponsible and unprofessional manner. I was able to quickly secure a new, competitively priced policy through AAA, it was so fast and easy! Be sure to call Brandon Caprine at AAA for insurance, he is very professional, pleasant and efficient. Brandon Caprine Insurance Agent| License Number: 4180344| Direct Sales Unit| Auto Club of Southern California| License Number: 0003259 3333 Fairview Rd. Costa Mesa CA, 92626 Caprine.Brandon@ace.aaa.com Phone: 866-841-0143 Ext: 1013697 Fax: 714-415-4904 Membership | Auto | Home | Watercraft | Personal Umbrella | Collector Car | Motorcycle

Stay away from this company. I was with them since October 2014 with my home and auto policy. I…read morehave recently closed my policies after almost 10 years with them. They set me up and I would only hear from them when it came time to renew each year. As the insurance industry went to complete crap in California, Think Insurance did not have my back at all. They sat there and watched my rates go up and up. They also sat there and did nothing as Mercury cancelled my home policy due to the age of my home, even though I provided documentation from contractors stating that my home was in good order. Think Insurance's solution was to set me up with another company that was more than double of what I originally paid. You can tell that the agents working there are just as frustrated as me. I completely blame the management who I asked to reach out to me at various times. They never did. Terrible management...terrible company. I just switched to a major insurance company and now I am saving THOUSANDS a year for much better coverage. Take the time to shop around and avoid this horrible company.

Shu is perfect! We've been working with her for several years, she has been taking care of our home…read moreand car insurance and she can always provide us with the best quote and insurance that we need. She replies really fast and is super responsive.

Shu and Sharon are the best! They are always on call and super responsive…read more I was rear ended by an insured but unlicensed driver, causing thousands in damage. The insurance company was shady and reluctant to provide reimbursements, the body shop had to wait weeks before we could start the repairs. The insurance company then refused to pay for a similarly equipped courtesy vehicle for the length of the repair process, and would only cover $20 a day. To add to the fun, after the repairs were completed, the insurance company refused to pay up, claiming that the company just filed for bankruptcy and cannot issue any more checks. I ended up having to pay out of pocket for the rental car. One day, I mentioned the incident to Sharon, and she was outraged. She immediately took the issue upon herself and went at the bankrupt insurance company with full force. After a month, I successfully received a reimbursement check for the amount owed. It's extremely important to find an insurance agent who will take care of you, which is why I recommend Shu and Sharon to everyone I know!

Great services, Xochitl was very informative and helpful to me when I needed assistance regarding…read morecertain plans. Was very patient with me and was very detailed. Excellent customer service.

Xochitl was so nice and helpful with getting me started with car insurance! She didn't have a…read moreproblem looking into several insurance companies to find me the best rate. Called for a quote and was insured in the same day! Thank you so much Xochitl!!

My experience was excellent!! Quick response with multiple quote options and fast help with getting…read moreeverything in order with the companies as well!! Honestly saved me a few hundred dollars on insurance costs and expenses!! 10/10 would recommend to any friend and indeed I do!!!!

I had concerns about the professionalism and transparency of my experience. The business…read moreinformation connected to the insurance professional did not appear to clearly reflect where business was actually being conducted, which made it difficult to understand who I was dealing with and where the business was formally operating. For a service involving insurance and financial trust, clear contact information, accurate business details, and accountability are important. Based on my experience, I would recommend verifying licensing information, business address details, and company affiliation before moving forward.

A general rescue for AAA when i called for service this morning... not newly and isolated for this…read morelocation. I was assigned for archive with PRO TOWING in Chino, CA. I locked out. I had my services with an unbelievable human being that went there extra mile ensure they battery service i requested was met advice and being expectations. Below is what i wrote for PRO TOWING ABOUT THE SERVICE... Excellent service most of the time; today, however, was extra special with a "battery-service" call through AAA. The service guy, SHARIF SAID was amazing. The requested service was not only fulfilled with great enthusiasm but with well-intended effort to ensure satisfaction of his personal service was experienced. It was a great joy and Ives me thrill to endorse SHARIF for active needing help. I tried to give him incentive / tip for his work and he would not take it. He immediately noticed as he tried to plug the jumper cable that the red/positive battery connector was the concern. It didn't cooperate when he tried to tighten it. He went beyond that and looked hot alternative solution outside the box to ensure it gets tighten and I'm able to take it for recommended replacement of said connector. I highly recommend SHARIF for anyone looking for service. Truly the value of the menders was met with great enthusiasm and care!!! Thank you SHARIF

Had to renew my registration, the wait was quick and the worker there was nice and understood the…read moreassignment. I had forgotten the DMV Paper, and they found a way to still make it happen. A quick visit and had my registration and new tag sticker within minutes. Avoiding the DMV is always great! 5*s.

I was sent here through the YMCA to take a free live scan. Easy, walk in, nice guy helped me out…read more Easy, plenty of parking. Highly recommend for this service I used.

Ramon is always super helpful! Every time I have a question I call him and he remembers us. Very…read moreprofessional and welcoming! No need to pay any broker fee, although I would say Ramon totally deserves it!! He's our family's go to person when it comes to insurance!!!

The team is amazing! Both Carrie and Gina helped me navigate renewing my policy. It's not…read morecomplicated, I just needed extra help. Haha! So grateful to have the Kessler Alair Insurance team on my side.

I switched to David Kessler for my Auto, Home, and Umbrella insurance after dealing with…read moreunexplained rate hikes from Geico. David provided extremely competitive quotes, and the entire process was seamless. He is responsive to calls and texts, reliable, and patient in answering every question. Most importantly, the final price matched his exact quote without any surprise fees. I highly recommend David to anyone looking for great service and trustworthy insurance coverage

If you are looking for homeowners insurance, do NOT use Palm Trinity. They are incompetent and…read moreincredibly unprofessional. In short: -- Unorganized: Though I had been with Palm Trinity for several years, each year I renewed, everyone was still confused about how my previous insurance was paid. Last year, they almost processed payment through my ACH and not through my lender like they were supposed to. -- No customer service & account management: I always had 4 different people at Palm Trinity reach out to me during a renewal period, and it felt like no one was speaking to each other because they all kept asking me the same thing. There was 1 representative who seemed competent and had knowledge about my account - but I had to call her several times and leave multiple voicemails to even get a hold of her. -- Palm Trinity let my insurance lapse even though I signed all the paperwork on time and was assured that everything was in order. A month after I signed the paperwork at Palm Trinity for new homeowners insurance, my mortgage company let me know that my insurance lapsed. Meaning, Palm Trinity dropped the ball and didn't submit my paperwork properly.

Ron Ng with Palm Trinity has been my agent for my Apartment buildings for 7 years. He is absolutely…read morethe best. I will never use anyone else. Ive had two claims over the years and he stepped up to the plate and gave me great service. He also makes sure that I get the best pricing from my carrier. I recently purchased a new property and he got me a policy that saved me a lot of money. I cant recommend him highly enough!!

Amazing service from Edwin!! Strongly recommend him, he works fast, is super efficient and listened…read moreto all concerns. 10/10

I really had high hopes that once the office manager contacted me my issue would be resolved, but…read morejust like his agent I dealt with I now get no return phone call or response to my emails. The issue of the billing is still the same, nothing has changed. I was an office manager for an insurance company for 12 years and never did I not make sure my clients were not taken care of. I tried to give them another chance and now I'll be shopping again for a new insurance company. Especially since the billing issues is the the agencies fault