I needed a quote for auto and rent insurance. I called several places and received subpar customer…read moreservice, long hold times and left with unclear quotes even through email. I called State Farm (Mike Gaumers office) and spoke with Debbie. I will absolutely tell you her customer service was impeccable. Not only was she professional and personable she took the time to be detailed and thorough. She ensured I truly understood every aspect of what I was requesting. She's extremely knowledgeable and kind. The customer service that is very rare to find these days. You know if you are working with Debbie you will get fast and efficient service, no hold times. And most of all she doesn't treat you like you are just a number! She builds a foundation with her consumers.

Mike is an exceptional agent and his staff is helpful and knowledgeable. They are always quick to…read morerespond and supportive!

Called today to get a quote. Natalie was such a great help! She was informative and patient with my…read moremillions of questions! She was so kind and helpful! Highly recommend asking for her to get your insurance need satisfied!!

This is an amazing State Farm office. They support schools! Coronita Elementary was the lucky…read morerecipient of a donated scooter and bike. The donations were raffled off at an attendance assembly. We appreciate their support of education. Thank you!!!

If you need a honest quote with the best prices this is the place, Richard is great at what he does…read morehelpful honest and very knowledgeable those are qualities every insurance agent should have but some just look to make a sale not here you get honesty and great options id recommend!

Looking for good insurance coverage is never easy, I learned that the hard way until I came across…read morePrime Fidelity Insurance Agency. I made one phone call and I was able to get pet insurance, health insurance and auto insurance! Their customer service was stellar and their prices were competitive. Susan was extremely informative and patient while she helped me find the coverage and rates that fits my budget! I highly recommend Prime Fidelity Insurance Agency for all your insurance needs! Thank you Prime!

I highly recommend this location, I spoke with Stephanie and she was very kind and helpful. She…read moretook the time to help me with all my needs.

Every time I have a question or need an answer on one of my policies, Valerie answers my call or…read moretext right away. She offers great customer service and is knowledgeable. I'm very happy with this insurance company. Thank you, Valerie!

If you need a dedicated, attentive, professional and respectful agent, ask for Tanner. He has…read morehelped me handle all of my insurance concerns since I switched over to Mercury a year ago. He responds to emails right away and will return your calls within a few hours unlike other insurance agents that I've dealt with in the past where they never call you back. Choosing Kessler and Tanner have been the best decision I've ever made. Would recommend them 100/10.

This is directly aimed at the "helpful" representative (Cynthia). I think that was her name anyway…read more I called this company today 9/2/26 around 3:20pm in the hopes of a little compassion and understanding, considering we're on the hunt for auto insurance. The individual I spoke with was not compassionate about our situation, although it's a lose-lose, a little kindness and compassion would have been very appreciated. I was met with judgmental remarks from her, as if I don't already understand the situation. "I'm well aware", was my response to her rebuttals and out-of-line comments about our situation. Do better as a human, Cynthia. Do better as a person who needs to be trained and educated on proper phone etiquette, and again compassion, which was warranted, but not received, unfortunately. She ended up hanging up on me in a desperate attempt to get rid of me. Hanging up on a potential client is also not proper phone etiquette. I never once became aggressive or rude, I just simply asked her to remain focused at the task on hand and I didn't need her comments about OUR situation, or her very out-of-line comments. I truly hope the call was recorded and I hope management takes this review seriously because this should never happen to another person seeking help from their business! Addendum: my call was made to your business at 3:22pm yesterday. I don't think you have my cell number, which would have been provided to you had you requested it in a private message. I absolutely did call, how would I randomly know your employee's name otherwise? Oh, and yes, I was abruptly hung up on. I never became rude, defeated absolutely. I would offer you to research a little harder, a call around 3:20-3:22 9/2 and listen to the call yourself. My name is the same as what I presented to Cynthia. Otherwise, I'd be more than happy to email you.

Always walked by this place and finally I decided to stop by and handle some business. The staff…read morewas friendly and effective, very knowledgeable and looked out for my best interests. A true one stop shop.

I rarely make reviews. However, I had to take some time to give Winston Jr. a phenomenal review! He…read morewas a pleasure to speak with. Helped me with my mother's insurance. Which had skyrocketed due to her age. He with no request from me took it upon herself to look for a more affordable insurance. I'm so thankful he took the time to do that for me. I will be forever grateful to him. With hard times that we're dealing with at moment, every penny counts. I'm recommending him to all my family & friends! You're best! Thank you again for all your help!

Mewish Ibrahim, Very helpful with getting things done…read more Knowledgeable. Great service.

Al is the man! This man has always taken care of us, rain or shine. We appreciate you!read more

This place has been so helpful with so many different questions that I have had and my services…read moreespecially Zuri I have called so many times with so many different questions and she has helped me every time never had an attitude has very great customer service and their services are great. I totally recommend this place.

I've been coming here for a few years now to get my taxes done and they always do a good job and…read moreare pretty quick. Obviously the closer it gets to the deadline date for taxes. It gets super busy, but you can email them and make payment over the phone and they will have the taxes done for you that same day.